Ttec Hldgs Inc Stock Price, News & Analysis

TTEC Holdings reported challenging Q4 and full-year 2024 results. Q4 revenue declined 9.4% to $567.4M, with net income of $4.6M. Full-year revenue dropped 10.4% to $2.208B, with a net loss of $310.6M, primarily due to a $196M impairment charge in Q2.

Key financial metrics include Q4 Adjusted EBITDA of $50.9M (9.0% of revenue) and full-year Adjusted EBITDA of $202.3M (9.2% of revenue). The company reported negative cash flow from operations of $58.8M for 2024, largely due to discontinuation of accounts receivable factoring.

Notable developments include: suspension of semi-annual cash dividend to prioritize debt reduction, sale of Englewood property for $45.5M, and relocation of headquarters to Austin, Texas. The company's net debt position stood at $893.0M as of December 31, 2024.

TTEC Holdings (NASDAQ: TTEC) celebrated the grand opening of its new site in Cairo's Maadi Technology Park, marking a significant expansion of its operations in Egypt. The expansion comes one year after TTEC's initial launch in Egypt and includes the addition of a prominent provider of on-demand pay solutions to its client roster.

The new facility aims to leverage Egypt's multilingual workforce and strategic location to deliver AI-enhanced customer experience solutions globally. The opening ceremony was attended by key officials including Egypt's Minister of Communications and Information Technology, Dr. Amr Talaat, and ITIDA CEO Ahmed Elzaher.

The expansion strengthens TTEC's ability to provide multilingual customer experience solutions for global clients while creating additional career opportunities for local talent. TTEC Egypt was recently recognized as a Great Place To Work®, highlighting its commitment to workplace excellence.

TTEC Holdings (NASDAQ:TTEC), a global CX technology and services provider specializing in AI-enabled customer experience solutions, has scheduled its fourth quarter and full year 2024 earnings release for Thursday, February 27, 2025, after market close. The company will host a live webcast and conference call on Friday, February 28, 2025, at 8:30 a.m. ET. Investors can access the webcast through the 'Investors Relations' section of TTEC's website, with a replay available for those unable to attend the live event.

TTEC Holdings (NASDAQ: TTEC) has achieved Silver Certification in Management Leadership for Tomorrow's (MLT) Black Equity at Work program, demonstrating progress in advancing racial equity. The certification recognizes TTEC's commitment across core business functions including hiring, promotion, compensation, and workplace inclusion.

The certification followed a rigorous evaluation process assessing the company's progress in key areas: Black representation at all levels, inclusive workplace culture, fair compensation practices, and employee development opportunities. TTEC's employee resource group, Champions of Color, has been instrumental in fostering an inclusive environment through various initiatives and cultural celebrations.

TTEC Digital, a division of TTEC Holdings (NASDAQ: TTEC), has been named Cisco Reimagine Customer Experiences Partner of the Year for the Americas. The company achieved 44% year-over-year growth in bookings with Cisco in FY24. TTEC Digital has expanded its services with new offerings including WxCC Jet and InteractionSync for Cisco Webex Contact Center, while focusing on the commercial space with Webex Enterprise Contact Center solutions.

As a 20-year Cisco partner and five-time partner of the year winner, TTEC Digital was the first to implement Cisco Contact Center in the cloud. The company serves various sectors including banking, healthcare, insurance, and government services, combining CX strategy with technology solutions.

TTEC Holdings (NASDAQ: TTEC) has released its top five Customer Experience (CX) trends for 2025, highlighting the convergence of AI, data, and global connectivity. The trends include: Borderless CX utilizing AI-powered translation tools; Advanced Data Insights for improved omnichannel strategies; AI in Self-Service combining autonomous agents with human support; Redefining the CX Workforce through AI-enhanced training; and Unlocking Customer Value through integrated sales efforts and data-driven insights.

The company emphasizes 2025 as a pivotal year where practical execution will supersede technological hype, focusing on building robust foundations for seamless customer experiences and operational readiness.

TTEC Digital has successfully implemented initial phases of a global sales process optimization (SPO) program for Westcon-Comstor, a global technology distributor. The program, active in 62 countries, has achieved notable results including: over 1,700 users with 92% adoption rate for daily sales activities and 158,000 new sales leads. The implementation began with a pilot in 2023 followed by a global rollout in 2024, focusing on streamlining sales processes, unifying data, and empowering teams with modern tools through Microsoft Dynamics 365 Sales platform.

TTEC Digital, a division of TTEC Holdings Inc. (NASDAQ: TTEC), has been named a Major Contender in the 2024 Everest Group PEAK Matrix® Assessment for Digital Transformation Services for Mid-market Enterprises. The recognition follows TTEC's earlier designation as a Leader in Everest Group's 2024 Customer Experience Management Services assessment. The evaluation highlights TTEC Digital's strengths in delivering value through digital services, client relationships, and strategic market approach. The company's focus includes leveraging AI, data analytics, and automation to enhance customer experience for mid-market enterprises.

TTEC Holdings celebrates significant growth in India, marking one-year anniversaries of its Mumbai Customer Experience Center and Hyderabad Digital Innovation Studio. With 24 years of operations in India, TTEC has added 800 positions over the past year, bringing total employment to approximately 3,500 across locations including Ahmedabad and Chennai.

The Mumbai center delivers customer support and operational efficiency for global clients across healthcare, banking, financial services, insurance, and tech support. The Hyderabad studio serves as a hub for CX hyperscaler platforms, focusing on Contact Center, CRM, and AI & Analytics solutions.

TTEC's Indian workforce features 32% women, 82% degree holders, and 21% engineers. The company is recognized as a Great Place to Work® in India and among the Best Companies to Work for in Asia.