TTEC Holdings, Inc. reports developments in customer experience technology, consulting and managed services at the intersection of data, AI and CX. Its updates commonly cover TTEC Digital, which designs, builds and operates omnichannel contact center technology, CRM, AI and analytics solutions, and TTEC Engage, which provides AI-enhanced customer engagement, acquisition, tech support, back-office and fraud prevention services.
Company news also includes earnings releases, outlook updates, client activity, product and practice launches such as AI Gateway and Fin-TTEC, leadership changes within TTEC Digital, and recognition tied to global operations. Coverage reflects a business serving enterprise brands across virtual interaction channels and operating on six continents.
TTEC (NASDAQ:TTEC) reported Q1 2026 GAAP revenue of $496.2M (down 7.1% year-over-year) and GAAP income from operations of $18.5M (3.7% margin). Non-GAAP adjusted EBITDA was $45.8M (9.2% margin). GAAP diluted net loss per share was $0.11; Non-GAAP diluted EPS was $0.15.
Cash from operations was $27.5M and free cash flow was $21.1M. Net debt was $802.7M. The company reaffirmed full‑year 2026 guidance with midpoints: Revenue $2,030M, Adjusted EBITDA $230M, and Non‑GAAP EPS $1.19.
TTEC (NASDAQ:TTEC) was named a Major Contender in the Everest Group Healthcare CXM Intelligent Operations PEAK Matrix® Assessment 2026. The recognition cites TTEC’s AI-enabled, outcomes-driven customer experience solutions, domain depth across payer/provider/member engagement, and investments in technologies like Angel Assist and ADDI.
TTEC’s healthcare practice delivers end-to-end CX and back-office services focused on compliance, scalability, and improving patient and member interactions.
TTEC (NASDAQ:TTEC) will release first quarter 2026 earnings after market close on Thursday, May 7, 2026, with a live webcast and conference call at 8:30 a.m. ET on Friday, May 8, 2026.
Investors can join the live webcast or access a replay via the Investors Relations section at www.ttec.com.
TTEC (NASDAQ:TTEC) released its 2025-26 Impact and Sustainability Report on April 7, 2026, highlighting progress in ESG, employee well-being, and sustainability disclosure. Key advances include improved CDP and EcoVadis scores, alignment with ISSB IFRS S1/S2 frameworks, expansion of learning and development, a Responsible AI Council, and global employee awards.
TTEC (NASDAQ:TTEC) unveiled AI Gateway, a TTEC Digital software solution that links modern AI models to legacy contact center systems via a single integration. AI Gateway supports Amazon, Google, Microsoft and is expandable to Anthropic, OpenAI, Nvidia, plus major CX and CRM platforms. Early adopters across healthcare, BFSI, telecom, and public sector report increased ROI, cost savings, and higher customer satisfaction. A live discussion on April 16 will review adoption strategies and infrastructure considerations.
TTEC (NASDAQ:TTEC) named Chris Brown president of TTEC Digital, effective immediately, succeeding Dave Seybold. Seybold will remain through April 30, 2026 to support the transition. Brown will report to Chairman and CEO Ken Tuchman and lead global strategy, P&L management, and operations.
Brown joined TTEC in 2015, previously served as Chief of Staff to the CEO, and has background in technology M&A, partnerships, and corporate development.
TTEC (NASDAQ:TTEC) launched Fin-TTEC on March 16, 2026, a specialized fintech practice offering scalable, end-to-end operations that combine AI-human integration to support rapid fintech growth.
Key capabilities include 100% interaction analysis, agentic AI onboarding, AI-guided specialists, modular automation, and audit-ready compliance.
TTEC (NASDAQ:TTEC) earned Great Place to Work Certification in 15 countries for 2026 based entirely on employee feedback from its Trust Index survey.
Certified countries include Australia, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Egypt, Greece, India, Mexico, Philippines, Poland, South Africa (first-time), the United Kingdom, and the United States. TTEC highlighted culture, frontline leadership, and AI-enabled training as drivers of engagement.
TTEC (TTEC) announced it won seven Stevie Awards on March 10, 2026, recognizing AI-driven customer experience, sales excellence, and global CX delivery.
The company received three Gold, one Silver, and three Bronze awards for AI learning, hiring, sales performance, and multilingual CX operations, highlighting its focus on AI-plus-human solutions.
TTEC (NASDAQ: TTEC) announced on March 5, 2026 that TTEC Digital earned a Google Cloud Public Sector Partner Expertise Badge for Customer Engagement and completed the Google Partner Development Sprint for Data and Analytics.
These recognitions, plus TTEC Digital's Premier Google Cloud Co-sell Partner status, underscore its focus on AI-driven, data-led solutions for government constituent engagement.