Ttec Hldgs Inc Stock Price, News & Analysis

TTEC Holdings has been named a Leader in Everest Group's 2024 Customer Experience Management (CXM) Services PEAK Matrix® Assessment for the Americas for the fourth consecutive year, while maintaining its Major Contender status in APAC and EMEA regions. The recognition highlights TTEC's excellence in delivering AI-enhanced CX solutions through its extensive delivery footprint and strategic partnerships with major tech providers.

The company's strengths include its workforce of over 50,000 agents, advanced AI-driven tools like RealSkill and LetMeKnow, and innovative engagement models such as SandCastleCX and SurroundCX. TTEC's global expansion into Colombia, Egypt, Malaysia, South Africa, and Rwanda, combined with its focus on digital transformation and AI-powered solutions, reinforces its position as a trusted global CXM partner.

TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global CX technology and services innovator for AI-enabled CX solutions, has announced its schedule for the release of third quarter 2024 earnings. The company will release its earnings results after market close on Wednesday, November 6, 2024, followed by a press release. TTEC will then host a live webcast and conference call at 8:30 a.m. ET on Thursday, November 7, 2024.

Investors and interested parties are invited to join the live webcast by visiting the "Investors Relations" section of the TTEC website at www.ttec.com. For those unable to participate during the live webcast, a replay will be available on the TTEC website.

TTEC Digital, a division of TTEC Holdings Inc. (NASDAQ:TTEC), has achieved the Microsoft Business Applications 2024/2025 Inner Circle Award for the ninth consecutive year. This recognition is based on outstanding sales achievements and innovation, placing TTEC Digital in the top tier of Microsoft's global partner network. The company's expertise in customer experience (CX) consulting, software, and technology services has been instrumental in helping major industries transform their CX strategies.

TTEC Digital boasts over 1,400 certifications and a four-decade partnership with Microsoft. In 2024, it was named a launch partner for Microsoft's new Dynamics 365 Contact Center. The company has also developed a Workforce Management (WFM) Adapter for Microsoft Dynamics 365 Customer Service, enhancing contact center management capabilities.

TTEC Holdings, Inc. (NASDAQ:TTEC) has received an unsolicited proposal from its founder, Chairman, and CEO Kenneth Tuchman to take the company private. The offer proposes to purchase all outstanding shares not already owned by Tuchman and his affiliates at $6.85 per share, representing a 55% premium to the 30-day volume-weighted average price and a 69% premium to the most recent closing price.

Tuchman, who beneficially owns approximately 58% of TTEC's common stock, believes that returning to a private structure would benefit all stakeholders by providing liquidity to public shareholders and allowing the company to operate with greater flexibility. The proposal is subject to various conditions, including financing, negotiation of a definitive agreement, and approval by both a Special Committee of independent directors and a majority of non-affiliated shareholders.

TTEC's Board has established a Special Committee to evaluate the proposal. There is no assurance that a definitive offer will be made or that any transaction will be approved or completed.

TTEC Holdings, Inc. (NASDAQ: TTEC), a global CX technology and services innovator, has received multiple workplace culture awards across various countries. These recognitions highlight TTEC's success in creating an environment that prioritizes diversity, employee development, well-being, and innovation.

Key achievements include being honored among the 2024 Best Companies to Work for in Asia, winning gold and silver at the 2024 HR Excellence Awards – Philippines, and being named to UK's Best Workplaces 2024 for Development™, Wellbeing™, and Women™. TTEC's workplace culture combines strategic use of AI to enhance employee experience, focus on impactful learning and development, and a tradition of celebrating achievements.

TTEC's employee-first strategy has proven instrumental in driving innovation and leadership in the rapidly evolving, AI-enhanced CX industry.

TTEC (NASDAQ:TTEC) reported its Q2 2024 financial results, with revenue of $534.1 million, an 11% decrease YoY. Operating loss was $224.4 million, largely due to $233.5 million in non-cash goodwill impairments.

Net loss reached $296.8 million, translating to a loss per share of $6.23. Non-GAAP net income, however, was $6.6 million with $0.14 per share.

The Adjusted EBITDA was $46.2 million, or 8.7% of revenue. Cash flow from operations was $49.3 million, while capital expenditures were $14.2 million. The company's net debt position increased to $853.4 million.

Segment-wise, TTEC Digital saw a modest 1% decline in revenue to $116.4 million, while TTEC Engage experienced a 13.5% drop to $417.7 million. The outlook for FY 2024 remains cautious, with TTEC adjusting its guidance to reflect current market challenges.

TTEC Holdings, Inc. (NASDAQ: TTEC) has been named to CRM Magazine's Top 100 list, recognizing its innovative approach to customer experience (CX) that blends human empathy with AI-powered solutions. This prestigious acknowledgment highlights TTEC's commitment to enhancing customer interactions through its TTEC Engage and TTEC Digital divisions.

The recognition comes as the CRM industry faces significant shifts, with AI, machine learning, data analytics, and omnichannel engagement emerging as key trends. TTEC's inclusion in the list underscores its leadership in these areas, offering AI-enhanced CX solutions that combine cutting-edge technology with human-centric services.

TTEC's approach, dubbed 'the point of conversation,' integrates advanced technology and human insight to create exceptional customer experiences. This strategy is reflected in both TTEC Digital's CX consulting and technology services and TTEC Engage's AI-enhanced business process outsourcing expertise.

TTEC Holdings, Inc. (NASDAQ:TTEC), a global leader in AI-enabled customer experience (CX) solutions, has announced its schedule for the release of second quarter 2024 earnings. The company will release its earnings results after market close on Thursday, August 8, 2024, followed by a press release. A live webcast and conference call will be held at 8:30 a.m. ET on Friday, August 9, 2024.

Investors and interested parties are invited to join the live webcast through the 'Investors Relations' section of the TTEC website. For those unable to attend the live event, a replay will be made available on the company's website.

TTEC, a global CX technology and services leader, has been recognized as a Major Contender and Star Performer in Everest Group's Trust and Safety Services PEAK Matrix® Assessment 2024. This accolade highlights TTEC's exceptional delivery of trust and safety solutions. According to the assessment, TTEC has made a significant market impact and demonstrated strong vision and capability. TTEC's solutions, enhanced by AI and machine learning, help clients build robust trust and safety frameworks, mitigate risks, and safeguard customer interests. The recognition underscores TTEC's commitment to innovation and excellence in customer experience.