TTEC Recognized as a Leader in Everest Group's 2024 CXM Services PEAK Matrix® Assessment for the Americas for the Fourth Consecutive Year
TTEC Holdings has been named a Leader in Everest Group's 2024 Customer Experience Management (CXM) Services PEAK Matrix® Assessment for the Americas for the fourth consecutive year, while maintaining its Major Contender status in APAC and EMEA regions. The recognition highlights TTEC's excellence in delivering AI-enhanced CX solutions through its extensive delivery footprint and strategic partnerships with major tech providers.
The company's strengths include its workforce of over 50,000 agents, advanced AI-driven tools like RealSkill and LetMeKnow, and innovative engagement models such as SandCastleCX and SurroundCX. TTEC's global expansion into Colombia, Egypt, Malaysia, South Africa, and Rwanda, combined with its focus on digital transformation and AI-powered solutions, reinforces its position as a trusted global CXM partner.
TTEC Holdings è stata riconosciuta come Leader nell'Everest Group's 2024 Customer Experience Management (CXM) Services PEAK Matrix® Assessment per le Americhe per il quarto anno consecutivo, mantenendo il suo status di Major Contender nelle regioni APAC ed EMEA. Questo riconoscimento evidenzia l'eccellenza di TTEC nell'offrire soluzioni CX potenziate dall'AI grazie alla sua vasta rete di delivery e alle partnership strategiche con i principali fornitori di tecnologia.
I punti di forza dell'azienda includono una forza lavoro di oltre 50.000 agenti, strumenti avanzati basati su AI come RealSkill e LetMeKnow, e modelli di coinvolgimento innovativi come SandCastleCX e SurroundCX. L'espansione globale di TTEC in Colombia, Egitto, Malesia, Sudafrica e Ruanda, insieme al suo focus sulla trasformazione digitale e alle soluzioni alimentate dall'AI, rafforza la sua posizione come partner globale affidabile nel CXM.
TTEC Holdings ha sido nombrada Líder en la Evaluación PEAK Matrix® de Servicios de Gestión de la Experiencia del Cliente (CXM) de Everest Group 2024 para las Américas, por cuarto año consecutivo, manteniendo su estatus de Contendiente Principal en las regiones APAC y EMEA. Este reconocimiento resalta la excelencia de TTEC en la entrega de soluciones de CX mejoradas con AI a través de su amplia red de entrega y asociaciones estratégicas con importantes proveedores de tecnología.
Las fortalezas de la empresa incluyen una fuerza laboral de más de 50,000 agentes, herramientas avanzadas impulsadas por AI como RealSkill y LetMeKnow, y modelos de compromiso innovadores como SandCastleCX y SurroundCX. La expansión global de TTEC en Colombia, Egipto, Malasia, Sudáfrica y Ruanda, combinada con su enfoque en la transformación digital y soluciones basadas en AI, refuerza su posición como un socio confiable en CXM a nivel mundial.
TTEC Holdings는 아메리카에 대한 Everest Group의 2024 고객 경험 관리(CXM) 서비스 PEAK 매트릭스® 평가에서 4년 연속 리더로 선정되었으며, APAC 및 EMEA 지역에서는 주요 경쟁자 지위를 유지하고 있습니다. 이 인정은 TTEC가 주요 기술 제공업체와의 전략적 파트너십과 광범위한 배급 네트워크를 통해 AI로 향상된 CX 솔루션을 제공하는 우수성을 강조합니다.
회사의 강점으로는 50,000명 이상의 에이전트로 구성된 인력, RealSkill 및 LetMeKnow와 같은 고급 AI 기반 도구, SandCastleCX 및 SurroundCX와 같은 혁신적인 참여 모델이 포함됩니다. 콜롬비아, 이집트, 말레이시아, 남아프리카 및 르완다로의 TTEC의 글로벌 확장과 디지털 전환 및 AI 기반 솔루션에 대한 집중은 신뢰할 수 있는 글로벌 CXM 파트너로서의 입지를 강화합니다.
TTEC Holdings a été désignée leader dans l'évaluation PEAK Matrix® 2024 des services de gestion de l'expérience client (CXM) d'Everest Group pour les Amériques, pour la quatrième année consécutive, tout en maintenant son statut de concurrent majeur dans les régions APAC et EMEA. Cette reconnaissance met en évidence l'excellence de TTEC dans la fourniture de solutions CX améliorées par l'IA grâce à son large réseau de livraison et à ses partenariats stratégiques avec des fournisseurs de technologie majeurs.
Les forces de l'entreprise incluent une main-d'œuvre de plus de 50 000 agents, des outils avancés alimentés par l'IA comme RealSkill et LetMeKnow, ainsi que des modèles d'engagement innovants tels que SandCastleCX et SurroundCX. L'expansion mondiale de TTEC en Colombie, en Égypte, en Malaisie, en Afrique du Sud et au Rwanda, associée à son accent sur la transformation numérique et les solutions propulsées par l'IA, renforce sa position en tant que partenaire CXM mondial de confiance.
TTEC Holdings wurde im Everest Group's 2024 Customer Experience Management (CXM) Services PEAK Matrix® Assessment für die Amerikas zum vierten Mal in Folge als Führer ausgezeichnet, während das Unternehmen seinen Status als Hauptanwärter in den APAC- und EMEA-Regionen beibehält. Die Anerkennung unterstreicht die Exzellenz von TTEC bei der Bereitstellung von KI-gestützten CX-Lösungen durch sein umfangreiches Liefernetz und strategische Partnerschaften mit wichtigen Technologieanbietern.
Die Stärken des Unternehmens umfassen ein Team von über 50.000 Agenten, fortschrittliche KI-gestützte Werkzeuge wie RealSkill und LetMeKnow sowie innovative Engagement-Modelle wie SandCastleCX und SurroundCX. Die globale Expansion von TTEC nach Kolumbien, Ägypten, Malaysia, Südafrika und Ruanda, zusammen mit dem Fokus auf digitale Transformation und KI-unterstützte Lösungen, festigt seine Position als vertrauenswürdiger globaler CXM-Partner.
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The company also named a Major Contender in APAC, EMEA regions for third year in a row
"Delivering exceptional customer experiences today is complex and businesses need partners who can ensure both quality and value," commented TTEC Chief Marketing Officer Nick Cerise. "We're thrilled that TTEC has earned its position as a Leader in the
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These recognitions from Everest Group reinforce TTEC's position as a trusted global partner in CXM, driven by its focus on innovation, digital transformation, and AI-powered solutions. As TTEC continues to expand its global reach and enhance its CX capabilities, the company remains committed to helping clients across industries achieve meaningful business outcomes and build lasting customer relationships in an increasingly complex, digital-first world.
About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ:TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI and analytics solutions. The Company's TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's approximately 54,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at https://www.ttec.com.
CONTACT: Meredith Matthews, meredith.matthews@ttec.com
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SOURCE TTEC Holdings, Inc.
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