TTEC Named to CRM Magazine's Prestigious Top 100 List
TTEC Holdings, Inc. (NASDAQ: TTEC) has been named to CRM Magazine's Top 100 list, recognizing its innovative approach to customer experience (CX) that blends human empathy with AI-powered solutions. This prestigious acknowledgment highlights TTEC's commitment to enhancing customer interactions through its TTEC Engage and TTEC Digital divisions.
The recognition comes as the CRM industry faces significant shifts, with AI, machine learning, data analytics, and omnichannel engagement emerging as key trends. TTEC's inclusion in the list underscores its leadership in these areas, offering AI-enhanced CX solutions that combine cutting-edge technology with human-centric services.
TTEC's approach, dubbed 'the point of conversation,' integrates advanced technology and human insight to create exceptional customer experiences. This strategy is reflected in both TTEC Digital's CX consulting and technology services and TTEC Engage's AI-enhanced business process outsourcing expertise.
TTEC Holdings, Inc. (NASDAQ: TTEC) è stata inserita nella Top 100 di CRM Magazine, riconoscendo il suo approccio innovativo all'esperienza del cliente (CX) che unisce empatia umana e soluzioni basate sull'intelligenza artificiale. Questo prestigioso riconoscimento evidenzia l'impegno di TTEC a migliorare le interazioni con i clienti attraverso le sue divisioni TTEC Engage e TTEC Digital.
Il riconoscimento arriva mentre l'industria CRM affronta significativi cambiamenti, con IA, apprendimento automatico, analisi dei dati e coinvolgimento omnicanale che emergono come tendenze chiave. L'inclusione di TTEC nella lista sottolinea la sua leadership in questi ambiti, offrendo soluzioni CX potenziate dall'IA che combinano tecnologia all'avanguardia con servizi incentrati sull'uomo.
L'approccio di TTEC, definito 'il punto di conversazione', integra tecnologie avanzate e intuizioni umane per creare esperienze eccezionali per i clienti. Questa strategia si riflette sia nei servizi di consulenza e tecnologia CX di TTEC Digital che nell'expertise in outsourcing di processi aziendali potenziata dall'IA di TTEC Engage.
TTEC Holdings, Inc. (NASDAQ: TTEC) ha sido nombrada en la lista de los 100 mejores de CRM Magazine, reconociendo su enfoque innovador hacia la experiencia del cliente (CX) que combina la empatía humana con soluciones impulsadas por inteligencia artificial. Este prestigioso reconocimiento destaca el compromiso de TTEC para mejorar las interacciones con los clientes a través de sus divisiones TTEC Engage y TTEC Digital.
El reconocimiento llega en un momento en que la industria del CRM enfrenta cambios significativos, con IA, aprendizaje automático, análisis de datos y compromiso omnicanal emergiendo como tendencias clave. La inclusión de TTEC en la lista subraya su liderazgo en estas áreas, ofreciendo soluciones de CX mejoradas por IA que combinan tecnología de vanguardia con servicios centrados en el ser humano.
El enfoque de TTEC, denominado 'el punto de conversación', integra tecnología avanzada e información humana para crear experiencias excepcionales para los clientes. Esta estrategia se refleja tanto en los servicios de consultoría y tecnología CX de TTEC Digital como en la experiencia en outsourcing de procesos empresariales mejorada por IA de TTEC Engage.
TTEC Holdings, Inc. (NASDAQ: TTEC)는 CRM 매거진의 100대 기업 목록에 포함되어 고객 경험(CX)에 대한 혁신적인 접근 방식을 인정받았습니다. 이 접근 방식은 인간의 공감과 인공지능 기반 솔루션을 혼합합니다. 이 권위 있는 인정은 TTEC의 고객 상호작용 향상을 위한 TTEC Engage 및 TTEC Digital 부서의 헌신을 강조합니다.
이번 인정은 CRM 산업이 중요한 변화에 직면함에 따라 인공지능, 머신러닝, 데이터 분석 및 옴니채널 참여가 주요 트렌드로 떠오르고 있습니다. TTEC가 목록에 포함된 것은 이러한 분야에서의 리더십을 강조하며, 최첨단 기술과 인간 중심의 서비스를 결합한 AI 강화 CX 솔루션을 제공합니다.
TTEC의 접근 방식은 '대화의 포인트'라는 이름으로, 뛰어난 고객 경험을 창출하기 위해 첨단 기술과 인간의 통찰력을 통합합니다. 이 전략은 TTEC Digital의 CX 컨설팅 및 기술 서비스와 TTEC Engage의 AI 강화 비즈니스 프로세스 아웃소싱 전문성 모두에 반영됩니다.
TTEC Holdings, Inc. (NASDAQ: TTEC) a été inscrit sur la liste des 100 meilleurs de CRM Magazine, reconnaissant son approche innovante de l'expérience client (CX) qui allie l'empathie humaine à des solutions alimentées par l'intelligence artificielle. Cette reconnaissance prestigieuse met en avant l'engagement de TTEC à améliorer les interactions avec les clients par le biais de ses divisions TTEC Engage et TTEC Digital.
Cette reconnaissance intervient alors que l'industrie du CRM subit des changements significatifs, avec IA, apprentissage automatique, analyse des données et engagement omnicanal qui émergent comme des tendances clés. L'inclusion de TTEC dans cette liste souligne son leadership dans ces domaines, offrant des solutions CX optimisées par l'IA qui combinent technologie de pointe et services centrés sur l'humain.
L'approche de TTEC, surnommée 'le point de conversation', intègre technologie avancée et intuitions humaines pour créer des expériences client exceptionnelles. Cette stratégie se reflète à la fois dans les services de conseil et technologiques en CX de TTEC Digital et dans l'expertise en externalisation des processus métier améliorée par l'IA de TTEC Engage.
TTEC Holdings, Inc. (NASDAQ: TTEC) wurde in die Top-100-Liste von CRM Magazine aufgenommen, die ihren innovativen Ansatz für das Kundenerlebnis (CX) anerkennt, der menschliche Empathie mit KI-gestützten Lösungen kombiniert. Diese prestigeträchtige Auszeichnung hebt TTECs Engagement hervor, die Kundeninteraktionen durch die Abteilungen TTEC Engage und TTEC Digital zu verbessern.
Die Anerkennung kommt zu einem Zeitpunkt, an dem die CRM-Branche bedeutende Veränderungen erlebt, wobei KI, maschinelles Lernen, Datenanalyse und Omnichannel-Engagement als Schlüsseltrends auftreten. TTECs Aufnahme in die Liste unterstreicht ihre Führungsrolle in diesen Bereichen und bietet KI-optimierte CX-Lösungen, die Spitzentechnologie mit menschenzentrierten Dienstleistungen verbinden.
Der Ansatz von TTEC, der als 'der Gesprächspunkt' bezeichnet wird, integriert moderne Technologie und menschliche Einsichten, um außergewöhnliche Kundenerlebnisse zu schaffen. Diese Strategie spiegelt sich sowohl in den CX-Beratung und Technologiediensten von TTEC Digital als auch in der KI-gestützten Expertise für Business Process Outsourcing von TTEC Engage wider.
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Company recognized for blending human empathy with AI innovation in CX
CRM Magazine's Top 100 list is an industry benchmark that ranks companies based on five key criteria: innovation and technological advancement, customer impact, market presence and influence, financial performance, and thought leadership and industry contributions.
"We are honored to be recognized by CRM Magazine as one of the top 100 companies in our industry," said Shelly Swanback, President of TTEC and CEO of TTEC Engage. "This achievement underscores our commitment to continually pushing the boundaries of innovation, and helping brands across industries transform their customer engagement strategies to deliver exceptional experiences at scale."
TTEC's inclusion in the Top 100 list highlights the company's innovative approach to CX, combining cutting-edge technology and human-centric services. This recognition comes at a time when the CRM industry is experiencing significant shifts, as noted in CRM Magazine's 2024 report.
The report highlights three pivotal trends impacting the industry: AI and machine learning, data analytics, and omnichannel engagement. These trends are foundational to TTEC's CX service offerings and underscore its position as an innovative CX partner leading in the age of AI.
These priorities are reflected across the company's TTEC Digital and TTEC Engage businesses. TTEC Digital's market focus integrates CX consulting, software, and technology services at the intersection of the contact center, CRM, AI, and analytics – all wrapped in digital engineering and guided by CX strategy and design. At the same time, TTEC Engage draws on four decades of business process outsourcing expertise, utilizing AI-enhanced associates to drive customer acquisition, growth, tech support, and fraud prevention, and offers customized solutions supported by data analytics and omnichannel engagement.
"When advanced technology and human insight converge to create exceptional customer experiences – that's what we call 'the point of conversation,'" said Dave Seybold, TTEC Digital CEO. "By integrating AI, analytics, and omnichannel capabilities, we're empowering businesses to make data-driven decisions and engage customers more effectively."
TTEC's inclusion in the Top 100 list reaffirms its position as a leader in AI-enhanced CX solutions that bring humanity to business. As the CRM industry continues to evolve, TTEC remains at the forefront of innovation, helping businesses transform their customer experience strategies to meet the demands of an increasingly digital and personalized marketplace.
For more information about TTEC and its award-winning solutions, visit www.ttec.com.
About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ: TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enhanced digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates contact center technology, CRM, AI, and analytics solutions. The company's TTEC Engage business delivers AI-enhanced customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's approximately 58,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at https://www.ttec.com.
Contact - Meredith Matthews
Phone # - 281-770-2566
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