Teleperformance - TLPFY STOCK NEWS

Teleperformance (TLPFY) has been awarded the 2025 BIG Innovation Award for its groundbreaking GenAI-powered interaction analytics platform. This platform utilizes generative artificial intelligence and natural language processing to enhance customer experience programs across multiple channels including voice, chat, messaging, email, web, and social media.

The platform, built on pre-trained frontier AI models, enables TP Experts to optimize customer engagement and improve operational efficiency through data-driven decision-making. Client programs implementing the platform have seen notable improvements in first-contact resolution, compliance, customer satisfaction, and sales conversions.

The solution is part of TP Microservices, a suite of plug-in cloud-based services that integrate AI capabilities into existing organizational ecosystems without requiring major system overhauls. This aligns with TP's vision for AI-enabled Customer Experience Management (CEM), allowing organizations to scale efficiently.

Teleperformance (TP) has secured enterprise-wide Social Responsibility Standard (SRS) certification from Verego for the 11th consecutive year, maintaining its position among top industry leaders across all five SRS categories: leadership, ethics, people, community, and environment. The company exceeded industry benchmarks in transparency and CSR management systems.

Verego's Lead Certification Assessor highlighted TP's excellence in people practices, ethics structures, and community engagement. The certification process involved Verego's review of over 100 corporate materials detailing TP's CSR activities, approaches, policies, procedures, and processes. The SRS standard aligns with prominent global frameworks including the Global Reporting Initiative and UN Global Compact.

Teleperformance (TP) has been ranked 7th among the World's Best Workplaces™ 2024 by Fortune and Great Place To Work®, marking its fourth consecutive year on this prestigious list. The company earned this recognition based on confidential survey responses from employees worldwide, with 97% of TP employees working in Great Place to Work®-certified locations.

As a global digital business services leader, TP employs nearly 500,000 experts providing services in over 170 countries. The company distinguishes itself through AI-enabled, people-powered customer experiences and a cloud-based model enabling approximately 40% of employees to work remotely through their unique Cloud Campus platform. TP has also received Great Place to Work® certifications in 69 countries and ranked among the top workplaces in Asia, Europe, and Latin America.

Teleperformance (TP), a global leader in digital business services, has announced that the Science Based Targets initiative (SBTi) has validated its new ambitious near-term goals for greenhouse gas (GHG) emissions reduction. The new targets align with SBTi's framework for limiting global temperature rise to 1.5°C above pre-industrial levels, updating from the previous 2°C trajectory.

Key points:

• TP aims to reduce absolute scope 1 and 2 GHG emissions by 56.7% by 2030
• Absolute scope 3 GHG emissions to be reduced by 27.5% by 2030
• Baseline year: 2019
• Strategy includes reducing energy consumption, increasing renewable energy use, and applying green building standards
• TP is a signatory of the Climate Pledge, aiming for carbon neutrality by 2040
• Recently received the Frost & Sullivan Institute's Enlighted Growth Leadership award for the fourth consecutive year

Teleperformance (TP) has strengthened its Cloud as a Service (CaaS) offering by obtaining two new Amazon Web Services (AWS) advanced tier service delivery partner designations: AWS Control Tower and Amazon EC2 for Microsoft Windows. These designations validate TP's expertise in setting up secure, multi-account AWS environments and managing Windows-based cloud solutions. TP now boasts over 50 AWS certifications, three AWS partner designations, and three AWS advanced tier service delivery validations.

With 570+ highly trained experts and 160+ certifications across leading cloud service providers, TP offers comprehensive, tech-agnostic CaaS capabilities. This positions the company to provide tailored support for organizations' short-term and long-term cloud transformation needs.

Teleperformance (TP) has been awarded the 'Best Remote Agent Program' across Europe, Middle East, and Africa for the third consecutive year by ContactCenterWorld, the world's largest contact center association. The company's Cloud Campus remote work program was recognized for its flexible, agile, and resilient smartshoring service options, including virtual, domestic, and international staffing to support global language needs.

TP's smartshoring delivery model optimizes high-touch, secure customer care in remote working environments, featuring virtual recruiting, training, and ongoing support connected by centralized Cloud Campus Hubs. This award adds to TP's recent accolades, including being named General Motors 2023 Supplier of the Year and receiving nine awards for exceptional customer service from the European Contact Center & Customer Service Awards (ECCCAs).

Teleperformance, a global leader in digital business services, has been ranked 4th among the Best Multinational Workplaces in Latin America™ 2024 by Great Place to Work. The ranking covers eight countries, including Argentina, Colombia, Costa Rica, Dominican Republic, El Salvador, Guatemala, Honduras, and Peru. Nearly 45,000 Teleperformance employees participated in the annual survey, rating the company on trust, values, leadership, and innovation.

Employees reported fair pay, promotions, and equitable treatment from management. Teleperformance has also received Great Place to Work® certifications in 69 countries, including 12 in Latin America. Currently, 97% of Teleperformance employees work in Great Place to Work®-certified locations, based on 2024 survey data collected before the Majorel acquisition on November 8, 2023.

Teleperformance, a global leader in digital business services, has received two prestigious awards for its transformational impact in the banking and financial services sector. The company won a gold award at the 11th Annual Globee® 2024 Awards for Customer Excellence in the 'Achievement in Transformational Impact' category for its work with a leading Middle East bank. Teleperformance helped the bank, with assets over AED 122 billion, improve operational efficiencies and expand services using advanced automation.

Additionally, Teleperformance received the 2024 Frost and Sullivan Best Practices Customer Value Leadership Award in the Asia-Pacific Customer Care Outsourcing industry. This recognition highlights the company's achievements in transforming customer experience by combining technology with empathy. Teleperformance's expertise in supporting the banking sector includes aiding in digital transformation, cross-border payments, cards, retail finance, account services, and finance and risk mitigation.

Teleperformance, a global digital business services leader, has concluded its 16th annual For Fun Festival employee talent competition. The event, themed 'Inspired to Be the Best', focused on sports and saw record-breaking participation with nearly 2,500 entries from 100 countries. Employees posted sports videos on TikTok and Instagram using #FFF2024Pariscalling, garnering over 416 million views and 60 million engagements.

The winner, Jose Marentes Tovar from Colombia, impressed with his triathlon video and won a 5-day trip to Paris, including attendance at three international sports competitions. The festival, celebrating diversity and inclusion, will continue with a cooking competition this fall under the hashtag #FFF2024Cooking.