Teleperformance awarded 'Best Remote Agent Program' across Europe, Middle East, and Africa in 2024 by the world's largest contact center association
Teleperformance (TP) has been awarded the 'Best Remote Agent Program' across Europe, Middle East, and Africa for the third consecutive year by ContactCenterWorld, the world's largest contact center association. The company's Cloud Campus remote work program was recognized for its flexible, agile, and resilient smartshoring service options, including virtual, domestic, and international staffing to support global language needs.
TP's smartshoring delivery model optimizes high-touch, secure customer care in remote working environments, featuring virtual recruiting, training, and ongoing support connected by centralized Cloud Campus Hubs. This award adds to TP's recent accolades, including being named General Motors 2023 Supplier of the Year and receiving nine awards for exceptional customer service from the European Contact Center & Customer Service Awards (ECCCAs).
Teleperformance (TP) ha ricevuto il premio per il 'Miglior Programma di Agenzia Remota' in Europa, Medio Oriente e Africa per il terzo anno consecutivo da ContactCenterWorld, la più grande associazione mondiale di contact center. Il programma di lavoro remoto Cloud Campus dell'azienda è stato riconosciuto per le sue opzioni di servizio smartshoring flessibili, agili e resilienti, che includono personale virtuale, domestico e internazionale per supportare le esigenze linguistiche globali.
Il modello di erogazione smartshoring di TP ottimizza l'assistenza clienti ad alta interazione e sicura in ambienti di lavoro remoti, vantando reclutamento virtuale, formazione e supporto continuo connessi tramite hub centralizzati di Cloud Campus. Questo premio si aggiunge ai recenti riconoscimenti di TP, tra cui essere stato nominato Fornitore dell'Anno 2023 di General Motors e aver ricevuto nove premi per un servizio clienti eccezionale dagli European Contact Center & Customer Service Awards (ECCCAs).
Teleperformance (TP) ha sido galardonada con el premio al 'Mejor Programa de Agente Remoto' en Europa, Oriente Medio y África por tercer año consecutivo por ContactCenterWorld, la mayor asociación de centros de contacto del mundo. El programa de trabajo remoto Cloud Campus de la empresa fue reconocido por sus opciones de servicio de smartshoring flexibles, ágiles y resilientes, que incluyen personal virtual, nacional e internacional para apoyar las necesidades lingüísticas globales.
El modelo de entrega de smartshoring de TP optimiza la atención al cliente de alta interacción y segura en entornos de trabajo remotos, con reclutamiento virtual, capacitación y apoyo continuo conectados por los centros centralizados de Cloud Campus. Este premio se suma a los recientes reconocimientos de TP, incluyendo su nombramiento como Proveedor del Año 2023 de General Motors y la recepción de nueve premios por un servicio al cliente excepcional de los European Contact Center & Customer Service Awards (ECCCAs).
Teleperformance (TP)는 세계 최대의 컨택 센터 협회인 ContactCenterWorld로부터 유럽, 중동 및 아프리카에서 '최고의 원격 에이전트 프로그램' 상을 3년 연속 수상했습니다. 회사의 클라우드 캠퍼스 원격 근무 프로그램은 가상, 국내 및 국제 인력을 포함한 유연하고 민첩하며 회복력 있는 스마트 쇼어링 서비스 옵션으로 인정받았습니다. 이는 글로벌 언어 요구 사항을 지원합니다.
TP의 스마트 쇼어링 제공 모델은 원격 근무 환경에서 안전하고 높은 접촉의 고객 관리를 최적화하며, 중앙 집중식 클라우드 캠퍼스 허브와 연결된 가상 채용, 교육 및 지속적인 지원을 특징으로 합니다. 이 상은 TP가 최근에 받은 여러 상들 중 하나로, 2023년 제너럴 모터스 올해의 공급업체로 선정되고 유럽 고객 센터 및 고객 서비스 상(ECCCAs)에서 뛰어난 고객 서비스로 아홉 개의 상을 수상한 것이 포함됩니다.
Teleperformance (TP) a reçu le prix du 'Meilleur Programme d'Agent à Distance' en Europe, au Moyen-Orient et en Afrique pour la troisième année consécutive par ContactCenterWorld, la plus grande association de centres de contact au monde. Le programme de travail à distance Cloud Campus de l'entreprise a été reconnu pour ses options de services de smartshoring flexibles, agiles et résilientes, y compris le recrutement virtuel, national et international pour répondre aux besoins linguistiques mondiaux.
Le modèle de livraison de smartshoring de TP optimise la prise en charge sécurisée et rapprochée des clients dans des environnements de travail à distance, avec un recrutement virtuel, une formation et un soutien continu reliés par des hubs centralisés de Cloud Campus. Ce prix s'ajoute aux récentes distinctions de TP, notamment son nom comme Fournisseur de l'Année 2023 de General Motors et la réception de neuf prix pour un service client exceptionnel lors des European Contact Center & Customer Service Awards (ECCCAs).
Teleperformance (TP) wurde von ContactCenterWorld, der größten Kontaktzentrum-Vereinigung der Welt, zum dritten Mal in Folge mit dem Preis für das 'Beste Remote-Agent-Programm' in Europa, dem Nahen Osten und Afrika ausgezeichnet. Das Cloud Campus Remote-Arbeitsprogramm des Unternehmens wurde für seine flexiblen, agilen und widerstandsfähigen Smartshoring-Serviceoptionen anerkannt, die virtuelles, nationales und internationales Personal umfassen, um den globalen Sprachbedürfnissen gerecht zu werden.
Das Smartshoring-Bereitstellungsmodell von TP optimiert die sichere, intensive Kundenbetreuung in Remote-Arbeitsumgebungen und umfasst virtuelles Recruiting, Schulungen und fortlaufende Unterstützung, die über zentralisierte Cloud Campus-Hubs verbunden sind. Diese Auszeichnung ergänzt die jüngsten Anerkennungen von TP, einschließlich der Ernennung zum Lieferanten des Jahres 2023 von General Motors und der Vergabe von neun Preisen für außergewöhnlichen Kundenservice von den European Contact Center & Customer Service Awards (ECCCAs).
- Awarded 'Best Remote Agent Program' for the third consecutive year
- Cloud Campus program recognized for flexible and agile smartshoring services
- Named General Motors 2023 Supplier of the Year
- Received nine awards from the European Contact Center & Customer Service Awards
- None.
Company wins top honors for transformational digital customer experience and operational performance
TP won the highest level of recognition for its unique Cloud Campus remote work program, which enables the company to provide flexible, agile, empathetic and resilient smartshoring service options to clients including virtual, domestic, and international staffing to support a variety of language needs globally. All aspects of the company's smartshoring delivery model were created to optimize high-touch, secure customer care in the remote working environment, including virtual recruiting, training and on-going support provided to customer service experts – all connected by centralized Cloud Campus Hubs.
The Best Remote Agent Program award is just the latest of many awards honoring TP for its leadership in the customer service industry. Earlier this year TP was named General Motors 2023 Supplier of the Year for exceeding GM's expectations and providing notable contributions to GM's transformation. TP also received nine awards for exceptional customer service from the European Contact Center & Customer Service Awards (ECCCAs), the longest running and largest awards program in the European customer contact industry.
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world's biggest brands and their customers. The Group's comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group's local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2023, Teleperformance reported consolidated revenue of
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo
For more information: www.teleperformance.com.
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SOURCE Teleperformance
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