SolarWinds Closes the Market’s Hybrid IT Observability Gap, Accelerating Transformations for Customers

Rhea-AI Summary

SolarWinds has launched the next generation of its Observability solution, available in both self-hosted and SaaS options. This upgrade aims to close the hybrid IT observability gap by providing comprehensive visibility across on-premises, cloud, and hybrid environments. Key enhancements include:

1. Broader on-premises infrastructure monitoring
2. Expanded cloud infrastructure observability
3. Enhanced AI/ML capabilities
4. More comprehensive network performance analysis
5. Increased device coverage and scale
6. Improved ITSM capabilities

The solution offers flexibility in deployment and monitoring choices, addressing the challenges of managing complex, distributed hybrid IT environments. SolarWinds reports that customers have seen significant improvements, with some reducing issue resolution time by 60-80% and eliminating up to 75% of IT issues.

Positive

• Launch of next-generation SolarWinds Observability with both self-hosted and SaaS options
• Expanded capabilities for on-premises, cloud, and hybrid environment monitoring
• Enhanced AI/ML features for improved alert management and incident resolution
• Increased device support and poller capacity, potentially reducing infrastructure costs by up to a third
• Customer reported improvements: 60-80% reduction in issue resolution time and 75% elimination of IT issues
• Recognition as a Leader in GigaOm Radar Reports for Network and Cloud Observability

Negative

• None.

Insights

Technology Analyst

SolarWinds' launch of its next-generation Observability platform is a significant move in the IT management software market. The platform's ability to provide comprehensive visibility across hybrid environments addresses a critical gap in the industry. Key points include:

• Flexible deployment options (self-hosted and SaaS) cater to diverse customer needs
• Expanded capabilities for on-premises, cloud and network monitoring
• Enhanced AI/ML features for improved incident management and MTTR reduction
• Universal Database License offering greater flexibility for database monitoring

This release positions SolarWinds competitively in the observability market, potentially driving increased adoption and revenue. The company's focus on customer-driven development and addressing hybrid IT challenges could lead to improved market share and customer retention. However, the impact on short-term financials may be as enterprise adoption cycles can be lengthy.

Market Research Analyst

The launch aligns with critical market trends:

• 85% of organizations face challenges with application complexity
• 73% utilize hybrid cloud architectures
• 50% of critical enterprise apps will remain outside centralized public clouds through 2027

SolarWinds is strategically positioning itself to capture a significant portion of this market. The comprehensive approach to hybrid IT observability addresses a clear pain point for many enterprises. Customer testimonials, such as L&F Distributors reducing issue resolution time by 60-80%, provide strong social proof. Recognition as a Leader in GigaOm reports further validates the product's competitiveness. While the immediate financial impact may be gradual, this launch sets a strong foundation for long-term growth and market leadership in the observability space.

The next generation of SolarWinds Observability delivers innovative and comprehensive full-stack visibility across all IT environments—on-premises, cloud, or hybrid—with flexible self-hosted and SaaS deployment options

AUSTIN, Texas--(BUSINESS WIRE)-- SolarWinds (NYSE:SWI), a leading provider of simple, powerful, secure observability and IT management software, today announced the launch of the next generation of SolarWinds^® Observability, now available in self-hosted or SaaS options.

Building on its over 25 years of leadership in network and infrastructure monitoring, the company has expanded its network, infrastructure, and cloud observability capabilities, offering customers exceptional value and uncompromising flexibility in deployment. These enhancements include broader on-premises infrastructure monitoring, expanded cloud infrastructure observability, and enhanced artificial intelligence and machine learning (AI/ML) capabilities.

“This next generation of SolarWinds Observability closes the hybrid visibility gaps we’ve heard voiced by IT practitioners and leaders around the world,” said Cullen Childress, SVP of Product at SolarWinds. “They’ve told us they’re struggling to find a solution that provides the level of visibility they need over both their on-premises and cloud-native ecosystems. SolarWinds is ending their struggle today.”

According to research conducted by GigaOm^®, complex, distributed hybrid IT environments present visibility and management challenges for most organizations today. In fact, 85% of those surveyed say application complexity and volume are operational challenges—and 67% say it’s the primary challenge in running legacy or virtualized applications on physical infrastructure. Flexera^® recently found that 73% of organizations utilize a hybrid cloud architecture, and Gartner^® says 50% of critical enterprise applications will reside outside of centralized public cloud locations through 2027. The hard truth is that our IT reality remains a hybrid one.

Unfortunately, most existing monitoring and observability solutions in the market focus on on-premises or cloud deployments, forcing IT organizations to prioritize one over the other. This creates a hybrid IT observability gap for the vast majority of organizations still managing hybrid architectures. SolarWinds Observability gives customers the choice of what to monitor and observe and how to do it in a way that best fits their needs. SolarWinds offers what every observability vendor should: a solution that provides expansive visibility and AI-driven insights, helping customers manage modern IT environments efficiently, enhance performance, ensure flexible deployment, and optimize IT costs and resources.

“We believe customers should decide how they monitor and manage their hybrid IT infrastructures — not vendors dictating their choices,” said Krishna Sai, SVP of Technology and Engineering at SolarWinds. “SolarWinds meets customers where they are in their hybrid IT journey so they can explore and adopt our offerings and modernize and move to the cloud confidently and at their own pace.”

SolarWinds continuously engages with its customers, its THWACK^® online user community, and the broader IT industry to understand the challenges of managing hybrid IT environments. These insights directly informed the product enhancements and roadmap.

“SolarWinds is the right choice for Corevist for the simple reason that they ‘get it,’” said Justin Diana, VP of Information Technology at Corevist. “Not only do they have the right tools, knowledge, and expertise, but they listen. They evolved and grew with us. It’s rare to find partners and vendors in the market like SolarWinds.”

“With SolarWinds Observability Self-Hosted, customers can observe their on-premises and cloud workloads from a single pane of glass. Similarly, with SolarWinds Observability SaaS, they can observe their cloud-native workloads and still observe their on-premises infrastructure,” Childress said. “So, no matter where they are today—or where they’re headed next—they have the precision they need in whatever way works best for them.”

“SolarWinds provides you with the deepest and most comprehensive hybrid visibility possible from ground to cloud and everywhere in between.”

New and expanded capabilities for SolarWinds Observability SaaS and Self-Hosted include:

• Broader on-premises infrastructure monitoring: Monitor critical server components, such as bandwidth, availability, and response time, which can negatively affect server performance. SolarWinds Observability can now also identify when server resources reach warning and critical thresholds through relevant metrics.
• Expanded cloud infrastructure observability¹: Significant expansion of AWS, Azure, and Kubernetes observability capabilities, which enables out-of-the-box cloud services and containerized infrastructure monitoring.
• More comprehensive network performance, traffic flow, and path analysis: Scan, discover, and map devices and applications to gain performance metrics, including latency, jitter, and throughput, that help to detect and remediate issues early.
• Coverage for more devices and significantly increased scale²: Support for more SD-WAN solutions, including Fortinet, Meraki, Viptela, VeloCloud, Prisma, and Aruba Silver Peak, as well as next-generation wireless infrastructure. Expanded device support for the Vulnerability and Risk Dashboard. Increased poller capacity can reduce the infrastructure costs of your pollers by up to a third—meaning a lower total cost of ownership without sacrificing anything.
• Built-in intelligence and AI/ML capabilities: Enhancements to smart, anomaly-based alerts and AlertStack™ reduce alert fatigue and accelerate incident management. Customers who opt into IT Service Management (ITSM) can leverage AI-assisted ITSM capabilities, enabling more proactive troubleshooting, problem identification, and remediation, meaning even faster mean time to detect (MTTD) and resolve (MTTR). Based on internal analysis, 60% of SolarWinds ITSM customers who enabled our GenAI features achieved a 30% year-over-year improvement in MTTR.³
• Enhanced SolarWinds Platform Connect: Eliminates the need for a disruptive rip-and-replace migration, offering greater flexibility and control over their observability journey. Customers can start with SolarWinds Observability Self-Hosted and then try and adopt the SaaS solution with just a few simple clicks. SolarWinds future-proofs your investments today.

SolarWinds customers are seeing significant results from these solutions: L&F Distributors, a wholesaler for Anheuser-Busch brands and 164 craft breweries, wineries, distilleries, and non-alcoholic beverage suppliers, has reduced issue resolution time by 60-80%. Silverback Systems, a developer of intelligent ordering, procurement, and supply chain software solutions, has eliminated 75% of IT issues with SolarWinds by gaining visibility into their infrastructure, consolidating their tools, and successfully monitoring and managing their network and server configurations.

“SolarWinds Observability unifies hardware and software monitoring resources with a flexible and comprehensive full-stack approach,” said Ken Tarone, Network Administrator, APCI Federal Credit Union. “Notifications and reporting are KEY advantages we hope to leverage!”

SolarWinds Universal Database License

SolarWinds also announced a new combined license for its two Database Observability self-hosted products, Database Performance Analyzer and SQL Sentry^®. Whether customers need the broad coverage of DPA for a variety of database types like MySQL^®, Oracle^®, PostgreSQL^®, or the deep SQL Server^® analysis and exploration of SQL Sentry, they’ll be able to buy one license and use it for either product, providing the freedom and flexibility to choose the right solution for the environment.

SolarWinds was recently recognized as a Leader and Outperformer in the 2024 GigaOm Radar Report for Network Observability and a Leader and Forward Mover in the 2024 GigaOm Radar Report for Cloud Observability.

Register for the free SolarWinds Day: Observability Anywhere. Precision Everywhere. virtual event on October 2 at 4 p.m. GMT / 10:00 a.m. CT to learn more about these latest SolarWinds monitoring and observability innovations: https://www.solarwinds.com/solarwinds-day. In the APJ region, the event will air on Thursday, October 3 at 1 p.m. SGT / 10:30 a.m. IST.

Learn more about SolarWinds Observability self-hosted and SaaS options at: https://www.solarwinds.com/observability/whats-new

Additional Resources

• GigaOm Survey Report: Delivering Application Performance in a Hybrid World, August 28, 2024
• Flexera 2024 State of the Cloud Report, March 12, 2024
• Gartner press release: Gartner Says 50% of Critical Enterprise Applications Will Reside Outside of Centralized Public Cloud Locations Through 2027, October 30, 2023
• SolarWinds Customer Spotlight: L&F Distributors Reduces Issue Resolution Time by 60-80% with SolarWinds Hybrid Cloud Observability, December 14, 2023
• SolarWinds Customer Spotlight: Silverback Systems Eliminates 75% of IT Issues with SolarWinds, March 21, 2024
• SolarWinds Observability
• SolarWinds Database Performance Analyzer (DPA)
• SolarWinds SQL Sentry
• SolarWinds Day: Observability Anywhere. Precision Everywhere. Virtual Event Registration
• 2024 GigaOm Radar Report for Network Observability
• 2024 GigaOm Radar Report for Cloud Observability

Connect with SolarWinds

• THWACK^®
• Facebook^®
• LinkedIn^®
• YouTube^®
• Instagram^®
• Threads

#SWI

#SWIresearch

#SWIcorporate

#SWIproducts

1. SolarWinds SaaS only.

2. SolarWinds Self-Hosted only.

3. SolarWinds Product and Engineering analysis conducted June 2023 to August 2024.

About SolarWinds

SolarWinds (NYSE:SWI) is a leading provider of simple, powerful, secure observability and IT management software built to enable customers to accelerate their digital transformation. Our solutions provide organizations worldwide—regardless of type, size, or complexity—with a comprehensive and unified view of today’s modern, distributed, and hybrid network environments. We continuously engage with IT service and operations professionals, DevOps and SecOps professionals, and database administrators (DBAs) to understand the challenges they face in maintaining high-performing and highly available hybrid IT infrastructures, applications, and environments. The insights we gain from them, in places like our THWACK community, allow us to address customers’ needs now and in the future. Our focus on the user and our commitment to excellence in end-to-end hybrid IT management have established SolarWinds as a worldwide leader in solutions for observability, IT service management, application performance, and database management. Learn more today at www.solarwinds.com.

The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks of) their respective companies.

© 2024 SolarWinds Worldwide, LLC. All rights reserved.

View source version on businesswire.com: https://www.businesswire.com/news/home/20241002652970/en/

Media Contacts

Dillon Townsel

SolarWinds

Phone: +1-512-571-3455

pr@solarwinds.com

Investor Contacts

Tim Karaca

SolarWinds

Phone: +1-512-498-6739

ir@solarwinds.com

Source: SolarWinds Worldwide, LLC.

FAQ

What new features does the next generation of SolarWinds Observability (SWI) offer?

The next generation of SolarWinds Observability (SWI) offers broader on-premises infrastructure monitoring, expanded cloud infrastructure observability, enhanced AI/ML capabilities, more comprehensive network performance analysis, increased device coverage and scale, and improved ITSM capabilities.

How does SolarWinds Observability (SWI) address the hybrid IT observability gap?

SolarWinds Observability (SWI) addresses the hybrid IT observability gap by providing comprehensive visibility across on-premises, cloud, and hybrid environments, allowing customers to choose what to monitor and how to do it, with flexible self-hosted and SaaS deployment options.

What benefits have customers reported from using SolarWinds Observability (SWI)?

Customers using SolarWinds Observability (SWI) have reported significant benefits, including reducing issue resolution time by 60-80% and eliminating up to 75% of IT issues through improved visibility and consolidated monitoring tools.

What new licensing option has SolarWinds (SWI) introduced for its database products?

SolarWinds (SWI) has introduced a new Universal Database License, which allows customers to use a single license for either Database Performance Analyzer or SQL Sentry, providing flexibility in choosing the right solution for their environment.