SolarWinds Acquires Squadcast, Unifying Observability and Incident Response
SolarWinds (NYSE:SWI) has announced the acquisition of Squadcast, a San Francisco-based incident response solution company. Squadcast, which serves as an advanced alternative to PagerDuty and OpsGenie, combines on-call alerting and incident response with SRE workflows to automate human tasks efficiently.
The acquisition highlights impressive metrics from Squadcast's existing customers, including a 68% reduction in average mean time to remediation (MTTR), savings of 1,000 work hours, and $500K in costs. Notable clients include Redis, Charter, and Mailbird.
The integration aims to enhance SolarWinds' Platform with intelligent incident response capabilities, focusing on AI-powered isolation of critical alerts, unified collaboration through over 200 integrations, and structured incident resolution. The SaaS-based offering will be available across multiple deployment options, including AWS and Microsoft Azure Marketplaces.
SolarWinds (NYSE:SWI) ha annunciato l'acquisizione di Squadcast, un'azienda di soluzioni per la risposta agli incidenti con sede a San Francisco. Squadcast, che funge da alternativa avanzata a PagerDuty e OpsGenie, combina l'allerta on-call e la risposta agli incidenti con i flussi di lavoro SRE per automatizzare in modo efficiente i compiti umani.
L'acquisizione mette in evidenza metriche impressionanti dai clienti esistenti di Squadcast, tra cui una riduzione del 68% del tempo medio di ripristino (MTTR), un risparmio di 1.000 ore lavorative e 500.000 dollari in costi. Clienti notevoli includono Redis, Charter e Mailbird.
L'integrazione mira a migliorare la piattaforma di SolarWinds con capacità intelligenti di risposta agli incidenti, concentrandosi sull'isolamento delle allerte critiche potenziato dall'IA, sulla collaborazione unificata attraverso oltre 200 integrazioni e sulla risoluzione strutturata degli incidenti. L'offerta basata su SaaS sarà disponibile attraverso molteplici opzioni di distribuzione, inclusi AWS e Microsoft Azure Marketplaces.
SolarWinds (NYSE:SWI) ha anunciado la adquisición de Squadcast, una empresa de soluciones de respuesta a incidentes con sede en San Francisco. Squadcast, que actúa como una alternativa avanzada a PagerDuty y OpsGenie, combina alertas de guardia y respuesta a incidentes con flujos de trabajo SRE para automatizar eficientemente las tareas humanas.
La adquisición destaca métricas impresionantes de los clientes existentes de Squadcast, incluyendo una reducción del 68% en el tiempo medio de remediación (MTTR), un ahorro de 1,000 horas de trabajo y 500,000 dólares en costos. Clientes notables incluyen a Redis, Charter y Mailbird.
La integración tiene como objetivo mejorar la plataforma de SolarWinds con capacidades inteligentes de respuesta a incidentes, centrándose en el aislamiento de alertas críticas impulsado por IA, la colaboración unificada a través de más de 200 integraciones y la resolución estructurada de incidentes. La oferta basada en SaaS estará disponible en múltiples opciones de implementación, incluidos los mercados de AWS y Microsoft Azure.
SolarWinds (NYSE:SWI)는 샌프란시스코에 본사를 둔 사고 대응 솔루션 회사인 Squadcast를 인수했다고 발표했습니다. Squadcast는 PagerDuty와 OpsGenie의 고급 대안으로 작용하며, 온콜 경고 및 사고 대응을 SRE 워크플로우와 결합하여 인간 작업을 효율적으로 자동화합니다.
이번 인수는 Squadcast의 기존 고객들로부터 인상적인 지표를 강조하며, 평균 복구 시간(MTTR)을 68% 단축하고, 1,000시간의 작업 시간을 절약하며, 50만 달러의 비용을 절감했습니다. 주요 고객으로는 Redis, Charter 및 Mailbird가 있습니다.
이 통합은 SolarWinds 플랫폼을 지능형 사고 대응 기능으로 강화하는 것을 목표로 하며, AI 기반의 중요한 경고 격리, 200개 이상의 통합을 통한 통합 협업, 구조화된 사고 해결에 중점을 두고 있습니다. SaaS 기반의 이 제품은 AWS 및 Microsoft Azure 마켓플레이스를 포함한 다양한 배포 옵션에서 제공될 예정입니다.
SolarWinds (NYSE:SWI) a annoncé l'acquisition de Squadcast, une entreprise de solutions de réponse aux incidents basée à San Francisco. Squadcast, qui sert d'alternative avancée à PagerDuty et OpsGenie, combine l'alerte en astreinte et la réponse aux incidents avec des flux de travail SRE pour automatiser efficacement les tâches humaines.
L'acquisition met en avant des indicateurs impressionnants de la part des clients existants de Squadcast, y compris une réduction de 68 % du temps moyen de remédiation (MTTR), des économies de 1 000 heures de travail et 500 000 dollars en coûts. Parmi les clients notables figurent Redis, Charter et Mailbird.
L'intégration vise à améliorer la plateforme de SolarWinds avec des capacités intelligentes de réponse aux incidents, en se concentrant sur l'isolement des alertes critiques alimenté par l'IA, la collaboration unifiée à travers plus de 200 intégrations et la résolution structurée des incidents. L'offre basée sur SaaS sera disponible à travers plusieurs options de déploiement, y compris les marchés AWS et Microsoft Azure.
SolarWinds (NYSE:SWI) hat die Übernahme von Squadcast, einem in San Francisco ansässigen Unternehmen für Incident-Response-Lösungen, bekannt gegeben. Squadcast, das als fortschrittliche Alternative zu PagerDuty und OpsGenie dient, kombiniert Alarmierung im Bereitschaftsdienst und Incident-Response mit SRE-Workflows, um menschliche Aufgaben effizient zu automatisieren.
Die Übernahme hebt beeindruckende Kennzahlen von Squadcasts bestehenden Kunden hervor, darunter eine 68%ige Reduzierung der durchschnittlichen Wiederherstellungszeit (MTTR), Einsparungen von 1.000 Arbeitsstunden und 500.000 Dollar an Kosten. Zu den namhaften Kunden gehören Redis, Charter und Mailbird.
Die Integration zielt darauf ab, die SolarWinds-Plattform mit intelligenten Incident-Response-Funktionen zu verbessern, wobei der Fokus auf der KI-gestützten Isolierung kritischer Warnungen, der einheitlichen Zusammenarbeit durch über 200 Integrationen und der strukturierten Incident-Lösung liegt. Das SaaS-basierte Angebot wird über mehrere Bereitstellungsoptionen, einschließlich AWS und Microsoft Azure Marketplaces, verfügbar sein.
- Acquisition enhances incident response capabilities
- 68% reduction in MTTR for customers
- Cost savings of $500K and 1,000 work hours
- Integration with 200+ platforms including Microsoft Teams and Slack
- Expansion into AI-powered alerting and automation
- Additional integration costs and complexity may impact short-term margins
- Competitive pressure in crowded incident response market
Insights
SolarWinds' acquisition of Squadcast represents a strategic expansion of its IT management portfolio into the high-growth incident response segment. This move directly addresses the critical challenge of operational resilience in complex hybrid cloud environments - a key priority for IT organizations across sectors.
The acquisition offers compelling financial logic through both defensive and offensive positioning. Defensively, it helps SolarWinds protect its core observability business by creating a more comprehensive platform that keeps customers within its ecosystem. Offensively, it opens new revenue streams by competing more directly with pure-play incident response vendors like PagerDuty.
Particularly noteworthy are the efficiency metrics highlighted: 68% reduction in MTTR, 1,000 work hours saved, and $500K in cost reductions. These tangible ROI indicators should strengthen SolarWinds' value proposition and potentially support premium pricing or higher retention rates.
The SaaS delivery model of Squadcast aligns with industry shifts toward subscription-based revenue, potentially enhancing SolarWinds' recurring revenue profile. Its established presence on AWS and Azure marketplaces also provides immediate multi-cloud distribution channels that SolarWinds can leverage to accelerate adoption.
While financial terms weren't disclosed, this tuck-in acquisition fills a clear capability gap in SolarWinds' portfolio, creating a more comprehensive observability-to-remediation platform that should resonate with both existing customers and prospects in the mid-market and enterprise segments where operational efficiency is paramount.
The Squadcast acquisition addresses a fundamental pain point in modern IT operations - the growing disconnect between alert detection and resolution in complex hybrid environments. By bringing these capabilities together, SolarWinds can now provide a continuous workflow from monitoring through remediation.
What makes this technically significant is Squadcast's focus on reducing noise and automating response workflows. In environments generating thousands of alerts daily, the ability to isolate critical signals and accelerate remediation directly impacts service availability and team productivity.
The integration of incident response with SolarWinds' existing observability platform should create valuable technical synergies. Detection data can inform and accelerate response, while resolution metrics can feed back into monitoring systems to improve future alerting accuracy. This closed-loop approach addresses a major gap in most IT operations toolchains.
Squadcast's 200+ integrations, including Microsoft Teams and Slack, suggest robust ecosystem connectivity - important for adoption in heterogeneous IT environments. The platform's inclusion of live on-call management and status pages also addresses the often-overlooked human and communication aspects of incident response.
For IT operations teams constantly balancing performance, availability, and efficiency, this acquisition represents a meaningful step toward consolidated tooling that can reduce context-switching and streamline workflows across the incident lifecycle. The AI-powered isolation capabilities are particularly relevant as alert volumes continue to increase with infrastructure complexity.
SolarWinds Empowers IT Teams With AI-Driven Hybrid Cloud Management Portfolio, Operational Resilience, Cost Efficiency, and Automation
Squadcast users report benefits like a
“With the industry battles to operationally manage and control hybrid ecosystems and the massive influx of alerts, IT professionals need a more powerful solution to cut through the noise,” said Cullen Childress, SolarWinds Chief Product Officer. “The addition of intelligent incident response from Squadcast to the SolarWinds Platform further accelerates MTTR, allowing practitioners to not only accelerate time to detection of incidents but to remediate those incidents in an accelerated manner, maximizing their operational resilience.”
“Squadcast is excited to join forces with SolarWinds to help customers make their worlds more reliable,” said Amiya Adwitiya, Squadcast Founder and CEO. “By optimizing incident response with AI, customers reduce noise, enhance efficiency, and resolve incidents faster—so they can focus on what truly matters.”
SolarWinds empowers customers to navigate complex hybrid and multi-cloud IT environments, accelerating modernization and cloud migration initiatives. In 2024, the company launched new capabilities to SolarWinds® Observability Self-Hosted and SolarWinds Observability SaaS, along with enhancements to its service management and database monitoring solutions. SolarWinds also introduced new AI-powered features across its ITSM, database, and SaaS observability platforms.
Key Benefits
-
AI-Powered Isolation and Focus
- Isolates the most critical alerts, reducing noise and distractions.
- Enables teams to focus on the right issue faster.
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Unified Collaboration and Communication
- Enhances team collaboration and communication through live on-call management, over 200 integrations, including Microsoft Teams and Slack, and status pages.
- Provides tools for effective communication with each other and customers on ongoing incidents.
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Structured Incident Resolution and Insights
- Manages the incident resolution process, allowing teams to focus on remediation.
- Centralized insights on service health to understand performance and focus on improvements.
On April 2, SolarWinds product leaders will share the latest in incident response and operational resilience, including a round table discussion with Torsten Volk, Principal Analyst, Application Modernization at Enterprise Strategy Group. Register for the free SolarWinds Day: The Era of Operational Resilience virtual event to learn more about these latest SolarWinds monitoring, observability, and service management innovations: https://www.solarwinds.com/solarwinds-day.
"In today's fragmented landscape, most IT environments lack not only a unified, end-to-end view of a system's health and performance but also the ability to efficiently remediate issues and provide meaningful business insights," said Torsten Volk, Principal Analyst, Enterprise Strategy Group. "Despite investments in monitoring tools and platforms, organizations are struggling to maintain operational resilience. This tool sprawl has created a critical visibility gap, with
Availability
The SaaS-based offering will complement the company's current portfolio, which serves the needs of IT organizations at businesses of all sizes, from SMBs to large enterprises. The new enhancements to the SolarWinds portfolio are available now, with deployment options tailored to meet the needs of organizations of all sizes. Whether you’re a small business or a global enterprise, SolarWinds offers the flexibility to scale your IT operations. Squadcast solutions are available on both the AWS Marketplace and Microsoft Azure Marketplace.
Advisors
DLA Piper LLP (US) was the legal advisor to SolarWinds, and Allied Advisers was Squadcast's sell-side advisor.
Additional Resources
SolarWinds Incident Response
SolarWinds Day: The Era of Operational Resilience (
SolarWinds Day: The Era of Operational Resilience (EMEA), April 2, 2025 at 11 a.m. GMT
SolarWinds Day: The Era of Operational Resilience (APJ), April 2, 2025 at 1 p.m. SGT / 10:30 a.m. IST
Squadcast Ranks in the Top 10 Incident Management Tools Report by G2, April 12, 2024.
Connect with SolarWinds
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#SWIproducts
About SolarWinds
SolarWinds (NYSE:SWI) is a leading provider of simple, powerful, secure observability and IT management software built to enable customers to accelerate their digital transformation. Our solutions provide organizations worldwide—regardless of type, size, or complexity—with a comprehensive and unified view of today’s modern, distributed, and hybrid network environments. We continuously engage with IT service and operations professionals, DevOps and SecOps professionals, and database administrators (DBAs) to understand the challenges they face in maintaining high-performing and highly available hybrid IT infrastructures, applications, and environments. The insights we gain from them, in places like our THWACK community, allow us to address customers’ needs now and in the future. Our focus on the user and our commitment to excellence in end-to-end hybrid IT management have established SolarWinds as a worldwide leader in solutions for observability, IT service management, application performance, and database management. Learn more today at www.solarwinds.com.
Cautionary Statement Regarding Forward-Looking Statements
This press release contains “forward-looking” statements, which are subject to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These forward-looking statements generally include statements regarding the transaction between SolarWinds and Squadcast, including any statements regarding the expected benefits and opportunities of the transaction. These forward-looking statements are based on management's beliefs and assumptions and on information currently available to management. Forward-looking statements include all statements that are not historical facts and may be identified by terms such as “aim,” “anticipate,” “believe,” “can,” “could,” “seek,” “should,” “feel,” “expect,” “will,” “would,” “plan,” “intend,” “estimate,” “continue,” or similar expressions and the negatives of those terms. Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by the forward-looking statements. Factors that could cause or contribute to such differences include, but are not limited to, the following: (i) the effect of the announcement of the transaction on SolarWinds’ or Squadcast’s business relationships, operating results and business generally, (ii) risks that the transaction diverts management’s attention from ongoing business operations; (iii) risks that the transaction may not achieve some or all of any anticipated benefits and (iv) such other risks and uncertainties described more fully in documents filed with or furnished by SolarWinds to the Securities and Exchange Commission, including the risk factors discussed in SolarWinds’ Annual Report on Form 10-K for the period ended December 31, 2024 filed on February 19, 2025. All information provided in this release is as of the date hereof and SolarWinds undertakes no duty to update this information except as required by law.
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FAQ
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