RingCentral Transforms Customer Communications with New AI Receptionist
RingCentral (NYSE: RNG) has introduced RingCentral AI Receptionist (AIR), an AI-powered phone agent embedded into their phone system that automatically handles customer inquiries and call routing. Unlike complex contact center solutions, AIR is designed for easy deployment without IT setup.
Key features include generative AI-powered customer inquiry resolution, multi-location support, intelligent call routing, SMS confirmations, call transcripts, and analytics. The system currently supports English, with Spanish launching in Q1 and more languages to follow.
Early customer results show significant impact: a security company resolved over 50% of inbound calls automatically, a home tech service company handled 60% of calls and captured additional leads, and a healthcare provider reduced average answer times from 12 to 0 seconds.
The service is currently available to selected U.S. businesses with a one-month, 100-minute free trial, with broader rollout planned for Q2 2025.
RingCentral (NYSE: RNG) ha lanciato RingCentral AI Receptionist (AIR), un agente telefonico alimentato da intelligenza artificiale integrato nel loro sistema telefonico che gestisce automaticamente le richieste dei clienti e il smistamento delle chiamate. A differenza delle soluzioni complesse per i contact center, AIR è progettato per una facile implementazione senza la necessità di configurazioni IT.
Le caratteristiche principali includono la risoluzione delle richieste dei clienti basata su AI generativa, supporto per più sedi, smistamento intelligente delle chiamate, conferme via SMS, trascrizioni delle chiamate e analisi. Attualmente, il sistema supporta l'inglese, con il lancio dello spagnolo previsto per il primo trimestre e ulteriori lingue in arrivo.
I risultati iniziali dei clienti mostrano un impatto significativo: una compagnia di sicurezza ha risolto oltre il 50% delle chiamate in entrata automaticamente, un'azienda di servizi tecnologici per la casa ha gestito il 60% delle chiamate e ha acquisito ulteriori contatti, e un fornitore di servizi sanitari ha ridotto i tempi medi di risposta da 12 a 0 secondi.
Il servizio è attualmente disponibile per alcune aziende statunitensi selezionate con una prova gratuita di un mese e 100 minuti, con un'espansione più ampia pianificata per il secondo trimestre del 2025.
RingCentral (NYSE: RNG) ha introducido RingCentral AI Receptionist (AIR), un agente telefónico impulsado por inteligencia artificial integrado en su sistema telefónico que maneja automáticamente las consultas de los clientes y el enrutamiento de llamadas. A diferencia de las complejas soluciones de centros de contacto, AIR está diseñado para una fácil implementación sin configuración de TI.
Las características clave incluyen la resolución de consultas de clientes basada en IA generativa, soporte para múltiples ubicaciones, enrutamiento inteligente de llamadas, confirmaciones por SMS, transcripciones de llamadas y análisis. El sistema actualmente soporta inglés, con el lanzamiento del español previsto para el primer trimestre y más idiomas por venir.
Los resultados iniciales de los clientes muestran un impacto significativo: una empresa de seguridad resolvió más del 50% de las llamadas entrantes automáticamente, una empresa de servicios tecnológicos para el hogar manejó el 60% de las llamadas y capturó contactos adicionales, y un proveedor de atención médica redujo los tiempos de respuesta promedio de 12 a 0 segundos.
El servicio está actualmente disponible para algunas empresas seleccionadas en EE. UU. con una prueba gratuita de un mes y 100 minutos, con un lanzamiento más amplio previsto para el segundo trimestre de 2025.
링크센트럴 (NYSE: RNG)는 링크센트럴 AI 접수원 (AIR)을 출시했습니다. 이는 고객 문의 및 통화 라우팅을 자동으로 처리하는 AI 기반 전화 에이전트로, 전화 시스템에 통합되어 있습니다. 복잡한 콜 센터 솔루션과는 달리, AIR는 IT 설정 없이 쉽게 배포할 수 있도록 설계되었습니다.
주요 기능으로는 생성적 AI를 통한 고객 문의 해결, 다수 위치 지원, 지능형 통화 라우팅, SMS 확인, 통화 기록 및 분석이 포함됩니다. 현재 시스템은 영어를 지원하며, 스페인어는 1분기에 출시될 예정이고 더 많은 언어가 뒤따를 것입니다.
초기 고객 결과는 상당한 영향을 보여줍니다: 한 보안 회사는 50% 이상의 수신 전화를 자동으로 해결했으며, 한 홈 기술 서비스 회사는 60%의 전화를 처리하고 추가 리드를 확보했으며, 한 의료 제공자는 평균 응답 시간을 12초에서 0초로 줄였습니다.
이 서비스는 현재 미국의 일부 선택된 기업에 제공되며, 한 달간 100분의 무료 평가판이 제공되며, 2025년 2분기에 더 넓은 배포가 계획되어 있습니다.
RingCentral (NYSE: RNG) a lancé RingCentral AI Receptionist (AIR), un agent téléphonique alimenté par l'intelligence artificielle intégré à leur système téléphonique qui gère automatiquement les demandes des clients et le routage des appels. Contrairement aux solutions complexes des centres de contact, AIR est conçu pour une mise en œuvre facile sans configuration informatique.
Les fonctionnalités clés comprennent la résolution des demandes des clients alimentée par l'IA générative, le support multi-sites, le routage intelligent des appels, les confirmations par SMS, les transcriptions d'appels et l'analyse. Le système prend actuellement en charge l'anglais, avec un lancement de l'espagnol prévu pour le premier trimestre et d'autres langues à suivre.
Les résultats initiaux des clients montrent un impact significatif : une entreprise de sécurité a résolu plus de 50 % des appels entrants automatiquement, une entreprise de services technologiques pour la maison a géré 60 % des appels et a capturé des prospects supplémentaires, et un fournisseur de soins de santé a réduit le temps de réponse moyen de 12 à 0 secondes.
Le service est actuellement disponible pour certaines entreprises américaines sélectionnées avec un essai gratuit d'un mois et 100 minutes, avec un déploiement plus large prévu pour le deuxième trimestre 2025.
RingCentral (NYSE: RNG) hat RingCentral AI Receptionist (AIR) eingeführt, einen KI-gestützten Telefonagenten, der in ihr Telefonsystem integriert ist und automatisch Kundenanfragen und Anrufweiterleitungen bearbeitet. Im Gegensatz zu komplexen Contact-Center-Lösungen ist AIR für eine einfache Bereitstellung ohne IT-Setup konzipiert.
Zu den Hauptfunktionen gehören die generative KI-gestützte Lösung von Kundenanfragen, Unterstützung für mehrere Standorte, intelligentes Anrufrouting, SMS-Bestätigungen, Anruftranskripte und Analysen. Das System unterstützt derzeit Englisch, mit Spanisch, das im ersten Quartal eingeführt wird, gefolgt von weiteren Sprachen.
Frühe Kundenergebnisse zeigen signifikante Auswirkungen: Ein Sicherheitsunternehmen hat über 50% der eingehenden Anrufe automatisch gelöst, ein Heimtechnologiedienstleister hat 60% der Anrufe bearbeitet und zusätzliche Leads gewonnen, und ein Gesundheitsdienstleister hat die durchschnittliche Antwortzeit von 12 auf 0 Sekunden reduziert.
Der Dienst ist derzeit für ausgewählte US-Unternehmen verfügbar, die eine einmonatige, 100-minütige kostenlose Testversion erhalten, mit einer breiteren Einführung, die für das zweite Quartal 2025 geplant ist.
- Introduction of new AI Receptionist product expanding service offerings
- Early adoption shows 50-60% automated call handling success rate
- Reduced customer response time from 12 seconds to instant
- No IT setup required, making it accessible to businesses of all sizes
- availability to selected U.S. businesses only
- Full rollout delayed until Q2 2025
- Currently only supports English language
Insights
RingCentral's AI Receptionist launch represents a strategic pivot that could significantly strengthen the company's competitive position in the business communications market. The key differentiator lies in its native integration into RingCentral's phone system, eliminating the complexity and cost barriers typically associated with standalone IVA deployments.
The product's architecture demonstrates sophisticated market understanding: while most AI solutions require extensive IT setup and customization, AIR's out-of-the-box functionality addresses the immediate needs of small and medium-sized businesses - a vastly underserved market segment in the AI space. Early adoption metrics are particularly telling, with businesses reporting 50-60% automated call resolution rates and reduced answer times from 12 seconds to instant response.
From a revenue perspective, AIR could drive significant value in three ways:
- Enhanced customer retention through improved service capabilities
- Upsell opportunities within RingCentral's existing customer base
- New customer acquisition, particularly in the SMB segment previously priced out of AI solutions
The planned Q2 2025 broader rollout, following the current controlled availability phase, suggests a methodical approach to product refinement and scaling. The addition of Spanish language support and future appointment scheduling capabilities indicates a robust product roadmap that could help RingCentral capture a larger share of the rapidly growing AI-enabled communications market.
The integration of generative AI with context from websites and documents creates a more intelligent solution than traditional IVR systems, while features like SMS confirmation and call analytics provide tangible business intelligence benefits that could drive customer ROI and long-term adoption.
AI digital employee for businesses of all sizes
Easy to deploy, easy to use, no IT setup required
"The launch of RingCentral AI Receptionist marks our foray into agentic AI and the creation of a new category in AI-powered business call handling. RingCentral AIR is designed to work right out of the box, enabling any business, from local service providers to fast-growing enterprises, to automate customer interactions,” said Kira Makagon, President & Chief Operating Officer of RingCentral. "Voice remains a preferred way in which customers communicate, and AI-powered call automation—integrated directly into the phone system—will redefine how companies of all sizes connect with their customers."
AI Call Automation: Designed for simplicity, scalable for growth
Key capabilities include:
- Resolves routine customer inquiries: Uses generative AI with context from websites and documents to answer routine customer questions about the company’s services, business hours, and location.
- Scalable for multiple locations or departments: Can be deployed for a single storefront or multiple business locations.
- Intelligent call routing: Connects callers to the right person or department based on natural conversation.
- SMS confirmations: Delivers important details like locations and email addresses on request via SMS.
- Call transcripts and analytics: Provides transcripts for every call to give insights into what customers are calling about. Helps businesses understand peak hours via analytics around call volumes and trends.
- Customizable voice and language options: Supports English today; Spanish to launch end of Q1, with additional languages to follow.
- Future-ready with appointment scheduling: AI-powered appointment scheduling coming soon.
"Handling call transfers across 67 locations used to slow us down. IVRs weren't flexible. Hiring a full-time receptionist was costly," said Chris Easterwood, VP of ITS Platform Engineering & Infrastructure at Southwire. "RingCentral AI Receptionist changed that.”
Driving Immediate Impact for Businesses
RingCentral AIR has been available for early use by select customers, and they’re already reporting the benefits of effortless, AI-driven call automation that enhances customer interactions:
-
A security company instantly resolved over
50% of its inbound calls, enabling customers to get the answers and support they need. -
A home tech service company handled
60% of inbound calls and captured leads that otherwise would have been lost. - A healthcare provider improved patient care and experience by eliminating call wait times and reducing average answer times from 12 seconds to 0 seconds.
“Our customers were frustrated with long hold times and constant call transfers,” said Max Revoredo, Data Analyst at Jay-Hill Repairs. “Now, RingCentral AI Receptionist handles hundreds of customer inquiries every month, freeing our team to focus on critical service repairs instead of answering routine calls.”
"As agentic AI becomes more prevalent, success hinges on the ability to tap into business and customer communications. Deep expertise in voice technology and enterprise communications is necessary to transform AI from a basic transcription tool into an intelligent digital AI phone agent,” said Melody Brue, VP and Principal Analyst at Moor Insights & Strategy. “RingCentral’s AI Receptionist could help businesses maximize value out of AI and refine customer experiences."
Availability
RingCentral AI Receptionist is currently available to selected
Visit ringcentral.com/air for more information and to request early access.
About RingCentral
RingCentral is a global leader in AI-powered trusted business communications, contact center, conversational intelligence, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of hundreds of thousands of customers and millions of users worldwide. Visit ringcentral.com to learn more.
©2025 RingCentral, Inc. All rights reserved. RingCentral, RingCentral AI Receptionist, RingCentral AIR and the RingCentral logo are trademarks of RingCentral, Inc.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250220151665/en/
PR Contact:
Mariana Leventis
+1 650-562-6545
mariana.leventis@ringcentral.com
Source: RingCentral, Inc.
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