RingCentral Announces Appointment of Kira Makagon as President and Chief Operating Officer
RingCentral (NYSE: RNG) has appointed Kira Makagon as President and Chief Operating Officer, effective immediately. Makagon, who previously served as Chief Innovation Officer and CMO, will oversee the company's product and technology organization, direct and channel sales, customer success, marketing, and operations organizations.
With over a decade of leadership at RingCentral, Makagon has been instrumental in driving product innovation and establishing the brand's industry leadership. CEO Vlad Shmunis emphasized her proven track record in building high-performing teams and understanding customer needs, positioning her as key to accelerating the company's next growth phase.
In her new role, Makagon highlighted RingCentral's unique position to leverage AI in business communications, particularly in unlocking the potential of voice data from billions of call minutes on their network. The company aims to enhance communication experiences for customers, employees, and support agents through AI-driven solutions.
RingCentral (NYSE: RNG) ha nominato Kira Makagon come Presidente e Direttore Operativo, con effetto immediato. Makagon, che in precedenza ha ricoperto il ruolo di Chief Innovation Officer e CMO, supervisionerà l'organizzazione dei prodotti e della tecnologia dell'azienda, le vendite dirette e indirette, il successo del cliente, il marketing e le operazioni.
Con oltre un decennio di leadership in RingCentral, Makagon è stata fondamentale nel guidare l'innovazione dei prodotti e nel consolidare la leadership del marchio nel settore. Il CEO Vlad Shmunis ha sottolineato il suo comprovato successo nella creazione di team ad alte prestazioni e nella comprensione delle esigenze dei clienti, posizionandola come una figura chiave per accelerare la prossima fase di crescita dell'azienda.
Nel suo nuovo ruolo, Makagon ha messo in evidenza la posizione unica di RingCentral per sfruttare l'IA nelle comunicazioni aziendali, in particolare per sbloccare il potenziale dei dati vocali provenienti da miliardi di minuti di chiamate sulla loro rete. L'azienda punta a migliorare le esperienze di comunicazione per clienti, dipendenti e agenti di supporto attraverso soluzioni guidate dall'IA.
RingCentral (NYSE: RNG) ha nombrado a Kira Makagon como Presidenta y Directora de Operaciones, con efecto inmediato. Makagon, quien anteriormente fue Directora de Innovación y CMO, supervisará la organización de productos y tecnología de la compañía, las ventas directas e indirectas, el éxito del cliente, el marketing y las operaciones.
Con más de una década de liderazgo en RingCentral, Makagon ha sido fundamental para impulsar la innovación de productos y establecer el liderazgo de la marca en la industria. El CEO Vlad Shmunis enfatizó su historial comprobado en la construcción de equipos de alto rendimiento y en la comprensión de las necesidades de los clientes, posicionándola como clave para acelerar la próxima fase de crecimiento de la compañía.
En su nuevo rol, Makagon destacó la posición única de RingCentral para aprovechar la IA en las comunicaciones empresariales, particularmente en desbloquear el potencial de los datos de voz de miles de millones de minutos de llamadas en su red. La empresa tiene como objetivo mejorar las experiencias de comunicación para clientes, empleados y agentes de soporte a través de soluciones impulsadas por IA.
링센트럴 (NYSE: RNG)은 사장 겸 최고운영책임자로 키라 마카곤을 즉시 임명했습니다. 마카곤은 이전에 최고 혁신 책임자 및 CMO로 재직하며, 회사의 제품 및 기술 조직, 직접 및 간접 판매, 고객 성공, 마케팅 및 운영 조직을 감독하게 됩니다.
링센트럴에서 10년 이상의 리더십 경력을 가진 마카곤은 제품 혁신을 주도하고 브랜드의 산업 리더십을 확립하는 데 중요한 역할을 해왔습니다. CEO 블라드 슈무니스는 그녀가 고성능 팀을 구축하고 고객의 요구를 이해하는 데 있어 입증된 실적을 가지고 있다고 강조하며, 그녀가 회사의 다음 성장 단계 가속화에 핵심적이라고 언급했습니다.
새로운 역할에서 마카곤은 링센트럴이 비즈니스 커뮤니케이션에서 AI를 활용할 수 있는 독특한 위치에 있음을 강조했습니다. 특히, 그들의 네트워크에서 수십억 분의 통화 데이터의 잠재력을 여는 데 중점을 두고 있습니다. 이 회사는 AI 기반 솔루션을 통해 고객, 직원 및 지원 에이전트의 커뮤니케이션 경험을 향상시키는 것을 목표로 하고 있습니다.
RingCentral (NYSE: RNG) a nommé Kira Makagon Présidente et Directrice des opérations, avec effet immédiat. Makagon, qui a précédemment occupé les postes de Directrice de l'Innovation et de CMO, supervisera l'organisation des produits et de la technologie de l'entreprise, les ventes directes et indirectes, la réussite client, le marketing et les opérations.
Avec plus d'une décennie de leadership chez RingCentral, Makagon a été essentielle dans la conduite de l'innovation produit et l'établissement du leadership de la marque dans l'industrie. Le PDG Vlad Shmunis a souligné son parcours éprouvé dans la construction d'équipes performantes et la compréhension des besoins des clients, la positionnant comme clé pour accélérer la prochaine phase de croissance de l'entreprise.
Dans son nouveau rôle, Makagon a souligné la position unique de RingCentral pour tirer parti de l'IA dans les communications d'entreprise, en particulier pour libérer le potentiel des données vocales issues de milliards de minutes d'appels sur leur réseau. L'entreprise vise à améliorer les expériences de communication pour les clients, les employés et les agents de support grâce à des solutions alimentées par l'IA.
RingCentral (NYSE: RNG) hat Kira Makagon mit sofortiger Wirkung zur Präsidentin und Chief Operating Officer ernannt. Makagon, die zuvor als Chief Innovation Officer und CMO tätig war, wird die Produkt- und Technologieorganisation des Unternehmens sowie den Direkt- und Indirektvertrieb, den Kundenerfolg, das Marketing und die Betriebsorganisation leiten.
Mit über einem Jahrzehnt an Führungserfahrung bei RingCentral war Makagon maßgeblich an der Produktinnovation und der Etablierung der Branchenführerschaft der Marke beteiligt. CEO Vlad Shmunis betonte ihre nachgewiesene Erfolgsbilanz im Aufbau leistungsstarker Teams und im Verständnis der Kundenbedürfnisse, wodurch sie als Schlüssel zur Beschleunigung der nächsten Wachstumsphase des Unternehmens positioniert ist.
In ihrer neuen Rolle hob Makagon die einzigartige Position von RingCentral hervor, KI in der Geschäftskommunikation zu nutzen, insbesondere um das Potenzial von Sprachdaten aus Milliarden von Anrufminuten in ihrem Netzwerk zu erschließen. Das Unternehmen zielt darauf ab, die Kommunikationserfahrungen für Kunden, Mitarbeiter und Supportmitarbeiter durch KI-gesteuerte Lösungen zu verbessern.
- Appointment of experienced internal leader with over 10 years at the company
- Strategic focus on AI integration with vast voice data resources
- Consolidation of key operations under unified leadership
- None.
Vlad Shmunis, RingCentral’s Founder, Chairman, and CEO, said, “Kira’s visionary leadership at RingCentral spans over a decade, spearheading our product innovation and establishing our brand as an industry leader. Kira’s proven track record of building high-performing teams and her deep understanding of our customers' evolving needs make her the ideal leader to accelerate our next phase of growth and product innovation. Her expanded role will be pivotal in strengthening our market leadership and creating lasting value for our customers, while scaling our organization and profitable growth.”
“I’m honored to take on this new role as President and COO of RingCentral,” said Makagon. “We are at the forefront of an exciting transformation in business communications. Voice is a key untapped source of data in the enterprise, and with billions of call minutes on our network, RingCentral is uniquely positioned to unlock the power of voice with AI to drive personalized and effective communication experiences for customers, employees, and support agents. With our exceptional tenured team and cutting-edge technology, we are poised to shape the AI-driven future of work for our customers so they can drive better business outcomes.”
About Kira Makagon
Over a decade with RingCentral, Makagon has been an integral part of RingCentral’s success, playing a pivotal role in the company’s growth from pre-IPO to surpassing
About RingCentral
RingCentral is a global leader in AI-powered trusted business communications, contact center, conversational intelligence, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of hundreds of thousands of customers and millions of users worldwide. Visit ringcentral.com to learn more.
© 2025 RingCentral, Inc. All rights reserved. RingCentral and the RingCentral logo are trademarks of RingCentral, Inc.
Forward-Looking Statements
This press release contains “forward-looking statements,” including but not limited to, statements regarding our future financial results, our expectations around our product innovation and growth, and changes to the Company’s leadership structure and the timing and benefits thereof. Forward-looking statements are subject to known and unknown risks and uncertainties, and are based on assumptions that may prove to be incorrect, which could cause actual results to differ materially from those expected or implied by the forward-looking statements. Refer to the “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” in our most recent Form 10-K and Form 10-Q filed with the Securities and Exchange Commission, and in other filings we make with the Securities and Exchange Commission from time to time.
All forward-looking statements in this press release are based on information available to the Company as of the date hereof, and we undertake no obligation to update these forward-looking statements, to review or confirm analysts’ expectations, or to provide interim reports or updates on the progress of the current financial quarter.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250220826856/en/
IR Contact:
Will Wong, RingCentral
650-450-4826
ir@ringcentral.com
PR Contact:
Mariana Leventis, RingCentral
650-562-6545
Mariana.leventis@ringcentral.com
Source: RingCentral, Inc.
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