Cox Business Launches New Unified Communications Solutions
RingCentral (NYSE: RNG) and Cox Business have announced a strategic partnership to deliver advanced AI-powered communications solutions. The collaboration introduces two key products:
1. Cox Business Connect with RingCentral, available now, powered by RingEX™, offering:
- HD video and audio calls
- Chat, SMS, and fax capabilities
- AI-driven features including meeting transcriptions, closed captions, summaries, and highlights
2. Cox Business Contact Center with RingCentral, launching later this year, powered by RingCX™, featuring:
- AI-first cloud-based contact center solution
- Omnichannel capabilities across 20+ digital channels
- AI quality management and CRM integrations
- Conversational insights and coaching tools
RingCentral (NYSE: RNG) e Cox Business hanno annunciato una partnership strategica per fornire soluzioni di comunicazione avanzate alimentate dall'IA. La collaborazione introduce due prodotti chiave:
1. Cox Business Connect con RingCentral, disponibile ora, alimentato da RingEX™, che offre:
- Chiamate video e audio in alta definizione
- Funzionalità di chat, SMS e fax
- Caratteristiche guidate dall'IA, tra cui trascrizioni di riunioni, sottotitoli, riassunti e punti salienti
2. Cox Business Contact Center con RingCentral, in arrivo entro la fine dell'anno, alimentato da RingCX™, con:
- Soluzione di contact center cloud-first basata su IA
- Capacità omnicanale su oltre 20 canali digitali
- Gestione della qualità tramite IA e integrazioni CRM
- Strumenti di analisi conversazionale e coaching
RingCentral (NYSE: RNG) y Cox Business han anunciado una asociación estratégica para ofrecer soluciones de comunicación avanzadas impulsadas por IA. La colaboración presenta dos productos clave:
1. Cox Business Connect con RingCentral, disponible ahora, impulsado por RingEX™, que ofrece:
- Llamadas de video y audio en alta definición
- Capacidades de chat, SMS y fax
- Características impulsadas por IA, incluyendo transcripciones de reuniones, subtítulos, resúmenes y puntos destacados
2. Cox Business Contact Center con RingCentral, que se lanzará más adelante este año, impulsado por RingCX™, que cuenta con:
- Solución de contact center basada en la nube y centrada en IA
- Capacidades omnicanal en más de 20 canales digitales
- Gestión de calidad impulsada por IA e integraciones de CRM
- Herramientas de análisis conversacional y coaching
링센트럴 (NYSE: RNG)와 콕스 비즈니스가 AI 기반의 고급 커뮤니케이션 솔루션을 제공하기 위한 전략적 파트너십을 발표했습니다. 이 협력은 두 가지 주요 제품을 소개합니다:
1. 링센트럴과 함께하는 콕스 비즈니스 연결, 지금 이용 가능하며, RingEX™로 구동됩니다. 제공하는 기능은:
- HD 비디오 및 오디오 통화
- 채팅, SMS 및 팩스 기능
- 회의 기록, 자막, 요약 및 하이라이트를 포함한 AI 기반 기능
2. 링센트럴과 함께하는 콕스 비즈니스 연락 센터, 올해 말 출시 예정이며, RingCX™로 구동됩니다. 특징은:
- AI 중심의 클라우드 기반 연락 센터 솔루션
- 20개 이상의 디지털 채널에서의 옴니채널 기능
- AI 품질 관리 및 CRM 통합
- 대화 인사이트 및 코칭 도구
RingCentral (NYSE: RNG) et Cox Business ont annoncé un partenariat stratégique pour offrir des solutions de communication avancées alimentées par l'IA. La collaboration introduit deux produits clés :
1. Cox Business Connect avec RingCentral, disponible dès maintenant, alimenté par RingEX™, qui propose :
- Appels vidéo et audio en haute définition
- Fonctionnalités de chat, SMS et fax
- Fonctionnalités pilotées par l'IA, y compris les transcriptions de réunion, les sous-titres, les résumés et les points saillants
2. Cox Business Contact Center avec RingCentral, qui sera lancé plus tard cette année, alimenté par RingCX™, avec :
- Solution de centre de contact basée sur le cloud et axée sur l'IA
- Capacités omnicanales sur plus de 20 canaux numériques
- Gestion de la qualité par IA et intégrations CRM
- Outils d'analyse conversationnelle et de coaching
RingCentral (NYSE: RNG) und Cox Business haben eine strategische Partnerschaft angekündigt, um fortschrittliche KI-gestützte Kommunikationslösungen anzubieten. Die Zusammenarbeit führt zwei Schlüsselprodukte ein:
1. Cox Business Connect mit RingCentral, jetzt verfügbar, betrieben von RingEX™, das Folgendes bietet:
- HD-Video- und Audioanrufe
- Chat-, SMS- und Faxfunktionen
- KI-gestützte Funktionen, einschließlich Besprechungsprotokollen, Untertiteln, Zusammenfassungen und Highlights
2. Cox Business Contact Center mit RingCentral, das später in diesem Jahr startet, betrieben von RingCX™, mit:
- KI-zentrischer cloud-basierter Kontaktcenter-Lösung
- Omnichannel-Funktionen über 20 digitale Kanäle
- KI-Qualitätsmanagement und CRM-Integrationen
- Gesprächsanalysen und Coaching-Tools
- Strategic partnership expands RingCentral's (RNG) market reach through Cox Business's customer base
- Launch of two new revenue-generating product lines
- Integration with Cox's established fiber network infrastructure enhances service delivery
- Financial terms of the partnership not disclosed
- Contact Center solution not immediately available
Insights
RingCentral's strategic partnership with Cox Business represents a significant channel expansion that should bolster the company's market penetration across Cox's extensive business customer base. The deal integrates RingCentral's AI-powered communication technology with Cox's high-speed connectivity infrastructure - creating a compelling bundled offering that addresses growing demand for unified enterprise communications.
This partnership leverages both RingCentral's flagship products: RingEX (unified communications) and RingCX (contact center solutions). For RingCentral, Cox represents a valuable enterprise distribution channel that could accelerate customer acquisition without corresponding sales and marketing investments. The timing is strategic as enterprises increasingly seek AI-enhanced productivity tools to optimize remote and hybrid work environments.
The partnership should particularly strengthen RingCentral's position in the competitive UCaaS (Unified Communications as a Service) market, where differentiation through strategic partnerships and AI capabilities is increasingly critical. By embedding their services within Cox's business offerings, RingCentral gains a privileged position with Cox's customer base and potentially reduces customer acquisition costs while increasing stickiness through deeper technology integration.
This Cox partnership addresses one of RingCentral's primary growth challenges - expanding enterprise penetration without ballooning customer acquisition costs. By leveraging Cox's established business relationships, RingCentral can efficiently reach new customer segments while Cox enhances its value proposition with advanced cloud communications capabilities.
The integration emphasizes AI-powered features, including meeting transcriptions, closed captions, summaries, and highlights - positioning these solutions at the forefront of workplace productivity enhancement. The upcoming contact center solution featuring omnichannel capabilities across 20+ digital channels should provide competitive differentiation in an increasingly crowded CCaaS market.
From a competitive standpoint, this partnership strengthens RingCentral against rivals like Microsoft Teams, Zoom, and 8x8 by creating a more comprehensive offering that combines network quality assurance with application capabilities. The embedded position within Cox's ecosystem creates natural barriers against competitive displacement and could improve customer retention metrics. Telecommunications providers increasingly serve as important distribution channels for UCaaS vendors, making this partnership strategically significant for maintaining market position.
Partners with RingCentral to bring AI-powered voice, chat, video, and contact center capabilities to customers
“We are constantly evolving our product portfolio to drive greater business outcomes for our customers, and their end users,” said Mark Greatrex, President of Cox Communications. “By combining the Cox Business fiber-powered network with RingCentral’s capabilities, we empower companies of all sizes to streamline their operations, enhance employee productivity, deliver exceptional customer experiences, and drive long-term growth.”
Powered by RingCentral’s flagship RingEX™, Cox Business Connect with RingCentral offers customers access to an enterprise cloud communications platform that provides HD video and audio calls, chat, SMS and fax as a unified experience from a single application. Additionally, customers can drive smarter conversations and maximize productivity through AI-driven capabilities, including meeting transcriptions, closed captions, summaries, and meeting highlights.
Cox Business Contact Center with RingCentral, powered by RingCentral’s RingCX™, an AI-first, cloud-based contact center solution, will make it simpler for businesses to establish and operate contact centers by equipping them with AI-driven omnichannel capabilities across 20+ digital channels, AI quality management, CRM integrations, conversational insights, and coaching, while delivering all interactions in one place. Easy to deploy and simple to use, businesses will have the tools they need to enable exceptional customer, agent, and supervisor experiences.
"At RingCentral, our mission has always been to empower businesses of all sizes with innovative solutions that transform how they communicate, collaborate, and serve their customers," said Vlad Shmunis, Founder, Chairman, and CEO of RingCentral. "By offering AI-first, cloud-based unified communications and contact center capabilities on a single, seamless platform, we unlock the true power of integrated workflows that improve efficiency and elevate customer and employee experiences. We are thrilled to partner with Cox Business to deliver AI-powered business communications solutions that help organizations modernize their systems, streamline operations, and achieve greater business outcomes."
Cox Business is part of Cox’s Commercial Business Unit that serves businesses holistically with advanced cloud, managed IT and fiber-based network solutions. For more information, visit www.CoxBusiness.com.
About RingCentral
RingCentral is a global leader in AI-powered trusted business communications, contact center, conversational intelligence, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of hundreds of thousands of customers and millions of users worldwide. Visit ringcentral.com to learn more.
©2025 RingCentral, Inc. All rights reserved. RingCentral, RingEX, RingCX, and the RingCentral logo are trademarks of RingCentral, Inc.
About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through technology. As the largest private broadband company in America, we operate fiber-powered networks in more than 30 states, providing connections and advanced cloud and managed IT services for nearly seven million homes and businesses nationwide. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities, and the characteristics that make each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.
Through Cox Business, Hospitality Network, RapidScale and Segra, Cox Communications provides a broad commercial services portfolio including advanced cloud, managed IT and fiber-based network solutions that create connected environments, unique hospitality experiences and support diverse applications for nearly 370,000 businesses nationwide.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250304991226/en/
Media Contacts:
Todd Smith
todd.smith@cox.com
678-362-8346
Mariana Leventis
650-562-6545
mariana.leventis@ringcentral.com
Source: RingCentral, Inc.
FAQ
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