RingCentral Highlights AI Momentum and Innovation that Transforms Customer Experiences
RingCentral (NYSE: RNG) showcased its AI innovations at Enterprise Connect 2025, highlighting significant momentum in AI-powered business communications. The company's new AI Receptionist (AIR) has gained rapid adoption with over 200 customers live, offering features like instant call answering, natural conversations, and intelligent routing. Starting at $30, AIR has shown impressive results, with customers reporting 50% time savings on inbound calls.
The company's RingCX contact center solution has secured over 700 business customers since its launch, with more than 50% adopting AI Quality Management. Customer success stories include a 25% reduction in call-handle time and 50% savings in after-call work. RingCentral announced two new AI solutions: AI Interaction Analytics (beta in Q2'25) for comprehensive CSAT analysis, and AI Agent Assist (in open beta), which has demonstrated 20% reduction in call handle times.
RingCentral (NYSE: RNG) ha presentato le sue innovazioni nell'IA all'Enterprise Connect 2025, evidenziando un significativo slancio nelle comunicazioni aziendali potenziate dall'IA. Il nuovo AI Receptionist (AIR) ha ottenuto una rapida adozione con oltre 200 clienti attivi, offrendo funzionalità come risposta immediata alle chiamate, conversazioni naturali e instradamento intelligente. Con un prezzo a partire da $30, AIR ha mostrato risultati impressionanti, con clienti che riportano un risparmio di tempo del 50% sulle chiamate in entrata.
La soluzione di contact center RingCX ha acquisito oltre 700 clienti aziendali dalla sua lancio, con più del 50% che ha adottato la gestione della qualità tramite IA. Le storie di successo dei clienti includono una riduzione del 25% nel tempo di gestione delle chiamate e un risparmio del 50% nel lavoro post-chiamata. RingCentral ha annunciato due nuove soluzioni IA: AI Interaction Analytics (beta nel Q2'25) per un'analisi completa della soddisfazione del cliente, e AI Agent Assist (in beta aperta), che ha dimostrato una riduzione del 20% nei tempi di gestione delle chiamate.
RingCentral (NYSE: RNG) presentó sus innovaciones en IA en el Enterprise Connect 2025, destacando un impulso significativo en las comunicaciones empresariales impulsadas por IA. El nuevo AI Receptionist (AIR) ha ganado una rápida adopción con más de 200 clientes activos, ofreciendo características como respuesta instantánea a llamadas, conversaciones naturales y enrutamiento inteligente. Con un precio a partir de $30, AIR ha mostrado resultados impresionantes, con clientes que reportan un ahorro del 50% en llamadas entrantes.
La solución de centro de contacto RingCX ha asegurado más de 700 clientes empresariales desde su lanzamiento, con más del 50% adoptando la gestión de calidad mediante IA. Las historias de éxito de los clientes incluyen una reducción del 25% en el tiempo de manejo de llamadas y un ahorro del 50% en el trabajo posterior a la llamada. RingCentral anunció dos nuevas soluciones de IA: AI Interaction Analytics (beta en el Q2'25) para un análisis integral de la satisfacción del cliente, y AI Agent Assist (en beta abierta), que ha demostrado una reducción del 20% en los tiempos de manejo de llamadas.
링센트럴 (NYSE: RNG)는 2025년 엔터프라이즈 커넥트에서 AI 혁신을 선보이며 AI 기반 비즈니스 커뮤니케이션에서의 중요한 모멘텀을 강조했습니다. 회사의 새로운 AI 리셉셔니스트(AIR)는 200명 이상의 고객이 사용 중이며, 즉각적인 전화 응답, 자연스러운 대화 및 지능형 라우팅과 같은 기능을 제공합니다. $30부터 시작하는 AIR는 인상적인 결과를 보여주었으며, 고객들은 수신 전화에서 50%의 시간 절약을 보고하고 있습니다.
회사의 링CX 콜센터 솔루션은 출시 이후 700명 이상의 비즈니스 고객을 확보했으며, 50% 이상이 AI 품질 관리를 채택했습니다. 고객 성공 사례로는 통화 처리 시간이 25% 감소하고 통화 후 작업에서 50% 절감한 사례가 있습니다. 링센트럴은 두 가지 새로운 AI 솔루션을 발표했습니다: AI Interaction Analytics(2025년 2분기 베타)로 종합적인 고객 만족도 분석을 제공하고, AI Agent Assist(오픈 베타)로 통화 처리 시간을 20% 줄이는 성과를 보였습니다.
RingCentral (NYSE: RNG) a présenté ses innovations en IA lors de l'Enterprise Connect 2025, mettant en avant une dynamique significative dans les communications d'entreprise alimentées par l'IA. Le nouveau AI Receptionist (AIR) a connu une adoption rapide avec plus de 200 clients actifs, offrant des fonctionnalités telles que la réponse instantanée aux appels, des conversations naturelles et un routage intelligent. À partir de 30 $, AIR a montré des résultats impressionnants, les clients rapportant des économies de temps de 50 % sur les appels entrants.
La solution de centre de contact RingCX a sécurisé plus de 700 clients professionnels depuis son lancement, avec plus de 50 % adoptant la gestion de la qualité par IA. Les histoires de succès des clients incluent une réduction de 25 % du temps de traitement des appels et 50 % d'économies sur le travail après appel. RingCentral a annoncé deux nouvelles solutions IA : AI Interaction Analytics (beta au T2'25) pour une analyse complète de la satisfaction client, et AI Agent Assist (en beta ouverte), qui a démontré une réduction de 20 % des temps de traitement des appels.
RingCentral (NYSE: RNG) stellte seine KI-Innovationen auf der Enterprise Connect 2025 vor und hob die bedeutende Dynamik in der KI-gestützten Unternehmenskommunikation hervor. Der neue AI Receptionist (AIR) hat eine rasche Akzeptanz mit über 200 aktiven Kunden gewonnen und bietet Funktionen wie sofortige Anrufannahme, natürliche Gespräche und intelligente Weiterleitung. Ab 30 $ hat AIR beeindruckende Ergebnisse gezeigt, wobei Kunden von einer Zeitersparnis von 50 % bei eingehenden Anrufen berichten.
Die RingCX Kontaktcenter-Lösung hat seit ihrer Einführung über 700 Geschäftskunden gewonnen, wobei mehr als 50 % das KI-Qualitätsmanagement übernommen haben. Erfolgreiche Kundenberichte umfassen eine Reduzierung der Bearbeitungszeit von Anrufen um 25 % und eine Einsparung von 50 % bei der Nachbearbeitung von Anrufen. RingCentral kündigte zwei neue KI-Lösungen an: AI Interaction Analytics (Beta im Q2'25) für eine umfassende CSAT-Analyse und AI Agent Assist (in offener Beta), das eine Reduzierung der Bearbeitungszeiten um 20 % gezeigt hat.
- AI Receptionist (AIR) rapidly gained 200+ customers since launch
- RingCX acquired 700+ business customers in just over a year
- 50% of RingCX customers adopted AI Quality Management
- Customer reported 50% time savings on inbound calls with AIR
- RingCX customers achieved 25% reduction in call-handle time
- Internal implementation showed 20% reduction in call handle times with AI Agent Assist
- None.
Insights
RingCentral's AI product momentum reflects a deliberate strategy to monetize AI within their communications platform. The rapid adoption of AI Receptionist with over 200 customers already live signals strong initial market validation for this digital employee solution, particularly impressive for a recently launched product. The new $30 introductory pricing establishes a clear revenue model that positions AIR as an accessible add-on for businesses seeking efficiency gains.
More substantively, RingCX has secured 700+ business customers since its launch about a year ago, with over 50% adopting the AI Quality Management add-on. This attachment rate demonstrates RingCentral's ability to successfully upsell AI capabilities within its product ecosystem. The quantifiable efficiency metrics reported by customers—such as 50% time savings on inbound calls and 25% reduction in call-handle times—present compelling ROI justification for potential buyers.
The newly announced AI Interaction Analytics provides comprehensive customer sentiment analysis across 100% of interactions rather than the typical 2% measured by traditional surveys, representing a substantial value proposition. Meanwhile, the AI Agent Assist solution has reportedly delivered 20% reductions in call handle times within RingCentral's own contact center.
These innovations collectively strengthen RingCentral's portfolio with practical AI applications that deliver measurable operational improvements rather than theoretical benefits, potentially driving both new customer acquisition and increased average revenue per customer.
RingCentral's AI innovation reflects a sophisticated implementation of conversational AI technologies within their communications platform. The AI Receptionist (AIR) employs natural language processing to create a true 'digital employee' that can handle multiple tasks autonomously—answering calls, engaging in conversations, routing complex inquiries, and scheduling appointments with SMS follow-up. The Enterprise Connect 'Best of Show' finalist recognition validates the technical achievement.
What's particularly notable is RingCentral's focus on practical AI implementation through their AIR Studio configuration tool, making advanced AI accessible to businesses without requiring specialized technical expertise. This democratization approach removes traditional barriers to AI adoption while delivering 50% efficiency gains in time spent on inbound calls as reported by Owen Security.
The RingCX platform's AI capabilities demonstrate an integrated approach to conversation intelligence, with transcription, summarization, and inference capabilities that analyze customer communications across channels. The evolution to AI Interaction Analytics represents a significant technical advancement, using sentiment analysis and contextual understanding to infer CSAT scores across all customer interactions rather than the sample of traditional surveys.
Similarly, the AI Agent/Supervisor Assist functionality employs real-time contextual analysis, incorporating knowledge bases and company resources to provide actionable guidance during live interactions. The reported 10-20% efficiency improvements within weeks of implementation indicates effective AI model training and contextual relevance. These implementations represent practical applications of generative AI that deliver measurable business outcomes beyond marketing hype.
“At RingCentral, we’ve been on a journey for the past 25 years transforming the way businesses communicate and engage their customers. Now with AI, we’re reinventing customer interactions, at every stage of the customer journey – making them more intelligent, connected, and effortless,” said Vlad Shmunis, Founder, Chairman, and CEO of RingCentral. “AI Receptionist (AIR) represents the next evolution of RingCentral where we can leverage our expertise in advanced voice together with Gen AI to unleash unprecedented business value for our customers.”
AI Receptionist (AIR) Updates
Since its announcement a few weeks ago, RingCentral is seeing rapid adoption of RingCentral AIR™, with more than 200 customers already live. Across industries such as security services, hospitality, legal, and many others, RingCentral AIR is democratizing AI for businesses by providing a ‘digital employee’ that will:
- Answer calls instantly and engage in natural conversations
- Handle routine inquiries without requiring human intervention
- Intelligently route complex calls to the right person
- Schedule appointments and send follow-up via SMS
Recognized as a ‘Best of Show’ finalist by Enterprise Connect ‘25, this new AI phone agent is capturing the imagination of businesses of all sizes that are applying the solution across a variety of use cases, such as a front desk receptionist, sales development representative (SDR) and customer service representative. RingCentral AIR is generating favorable response from businesses who are experiencing the benefits, and seeing first-hand how easy it is to set up, manage, and use — leveraging RingCentral’s AIR Studio to very quickly configure and test AI phone agents.
"We're seeing very noticeable efficiency gains. RingCentral AI Receptionist saves each employee
“The signups of the AI Receptionist (AIR) early access program have been very strong,” said Jim Dvorkin, SVP of Customer Experience Products at RingCentral. “RingCentral AIR was built to be fit for purpose and out of the box, making it easy to deploy, easy to use, and easy to maintain. The demand shows there’s incredible excitement among organizations across a wide variety of vertical industries and roles that see the opportunity to augment their workforce with digital employees, and address common issues related to missed calls and limited staffing.”
"Every tech vendor today is embarking on an AI journey. What truly matters is how these solutions are integrated into real-world applications to solve specific business challenges, drive innovation, and deliver tangible value to customers. It's not just about having AI, but about leveraging it effectively to create meaningful impact,” said Roopam Jain, Vice President of Research, Information and Communications Technologies at Frost & Sullivan. “RingCentral’s foray into Agentic AI with the recently announced RingCentral AIR exemplifies this approach."
RingCentral AIR is currently in controlled availability, and has new introductory pricing, announced at Enterprise Connect, starting at
RingCX Momentum and Enhancing Customer Outcomes with AI
Since its general availability a little more than a year ago, RingCentral has already signed up more than 700 RingCX™ business customers, as of the end of Q4 2024. Businesses are choosing RingCX to enable effortless and intelligent customer service. As an AI-powered CCaaS solution, RingCX can transcribe and summarize customer communications across channels, providing visibility into every touchpoint – no matter the channel. This allows contact center agents to take tangible steps to ensure each interaction builds on previous ones, delivering a consistently satisfying experience. It also provides contact center supervisors with visibility into agent interactions with add-on AI Quality Management capabilities. Chosen by more than
"RingCX has helped make our customer care coordination team so much more efficient and responsive. Our average call-handle time has dropped by
At Enterprise Connect, RingCentral announced two AI solutions for RingCX customers. The first is AI Interaction Analytics, an add-on capability for RingCX customers, designed to provide a comprehensive, always-current ‘AI-based CSAT’ view of customer sentiment that reflects the actual customer journey and experience of a customer. AI Interaction Analytics analyzes
The second RingCX highlight is an update on AI Agent Assist and AI Supervisor Assist, which is now in open beta and will be generally available in the coming months. With real-time, in-call AI assistance for customer service agents, RingCX AI Agent Assist actively listens to customer interactions and offers contextual suggestions, ensuring more accurate, timely, and personalized resolutions. As an example, AI Agent Assist within RingCentral’s own contact center is helping to reduce call handle times by
"Our focus is addressing real customer needs, driven by continuous feedback and cutting-edge AI advancements,” said Kira Makagon, President and COO of RingCentral. “Our latest AI capabilities are designed to provide organizations with greater real-time insight into both customer interactions and agent performance so they can create a win-win situation where customers receive exceptional service and employees are empowered to perform their jobs more effectively."
“With RingCX's AI-powered solutions, organizations can anticipate customer needs, resolve issues faster, and create meaningful connections that drive loyalty," said Jim Lundy, CEO and Lead Analyst, Aragon Research. “RingCentral’s latest CX and AI advancements represent a big leap in understanding customer sentiment, and being able to remove customer friction while intelligently transforming the customer journey.”
Learn More
To learn more about the latest innovations by RingCentral, join us at Enterprise Connect, March 17 - 20, 2025, at our booth #307 or during our keynote address. Additionally, RingCentral will be hosting a virtual event on March 26th to dive deeper into its AI innovations. Sign up here.
About RingCentral
RingCentral is a global leader in AI-powered trusted business communications, contact center, conversational intelligence, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of hundreds of thousands of customers and millions of users worldwide. Visit ringcentral.com to learn more.
©2025 RingCentral, Inc. All rights reserved. RingCentral, RingCentral AI Receptionist, RingCentral AIR, RingCX, and the RingCentral logo are trademarks of RingCentral, Inc.
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PR Contact:
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+1 650-562-6545
mariana.leventis@ringcentral.com
Source: RingCentral, Inc.
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