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PagerDuty, Inc. (NYSE: PD) is a leading operations performance platform that enhances business reliability by reducing noise and chaos throughout the operations lifecycle. As the central hub for all operational activities, PagerDuty unites teams and integrates vital business applications to minimize resolution times, increase organizational visibility, and improve the quality of life for on-call teams. Trusted by Fortune 500 companies and startups alike, PagerDuty's esteemed customers include Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square, and GitHub.
Headquartered in San Francisco, PagerDuty is supported by prominent venture capital firms such as Andreessen Horowitz, Baseline Ventures, and Ignition Partners. The company's platform is designed to manage urgent and mission-critical work in modern digital businesses by leveraging digital signals from various software-enabled systems and devices and combining them with human response data to ensure timely and appropriate actions.
PagerDuty's product offerings include Incident Management, DevOps, AIOps, Process Automation, and Customer Service Operations. These solutions empower organizations to enhance their operational efficiency and responsiveness.
For more information, visit PagerDuty's official website. Interested in experiencing the newest features? Sign up to test them at this link.
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Source: PagerDuty, Inc.
PagerDuty (NYSE:PD) has released its 2025 State of Digital Operations Report, based on responses from over 1,100 operations leaders across North America, EMEA, and APJ regions. The report reveals strong optimism for IT spending in 2025, with 64% of respondents expecting increased IT operations budgets.
The survey highlights significant improvements in operational resilience, automation effectiveness, and faster time to market. 53% of CIOs and CTOs view agentic AI as core to future IT operations, while 88% consider it either core or peripheral. Organizations reported key benefits from GenAI implementation, including operational efficiency gains (37%), improved customer experiences (36%), and better data insights (38%).
Security emerges as a top priority, with 71% of respondents expecting expanded security and operations budgets in 2025. Security concerns are particularly high in media (95%) and tech (94%) sectors. Main challenges include mitigating security risks and addressing talent gaps in automation implementation.
PagerDuty (NYSE:PD), a global leader in digital operations management, has announced its participation in the 27th Annual Needham Growth Conference. The company's management team will deliver their presentation on Wednesday, January 15th, at 8am ET. Interested parties can access both the live webcast and a temporary replay through PagerDuty's investor relations events page at investor.pagerduty.com.
PagerDuty (NYSE:PD) released a study revealing critical concerns about service disruptions among IT and business executives. The survey of 1,000 executives across the U.S., U.K., Australia, and Japan found that 88% expect another major incident within the next 12 months.
Key findings show that 86% of executives believe companies overprioritize security at the expense of service disruption readiness. The July global IT outage caught 83% of respondents off guard, with impacts including revenue loss (37%), delayed response times (39%), and communication breakdowns (38%). 55% of executives have shifted towards continuous preparedness evaluation rather than one-time investments.
Regional data indicates high concern levels, with 91% of U.K., 89% of U.S., 88% of Australian, and 78% of Japanese executives viewing future disruptions as inevitable.
PagerDuty (NYSE:PD) has announced the appointment of Sarah Franklin to its Board of Directors and Audit Committee. Franklin, currently CEO of Lattice, brings over 25 years of technology industry experience, including 15 years at Salesforce where she served as President and Chief Marketing Officer. The announcement also includes the resignation of Sameer Dholakia from the Board, who is departing to focus on his role at Bessemer Venture Partners.
Franklin holds a dual degree in chemical engineering and biochemistry from Virginia Tech and has experience with PagerDuty both as a partner and customer. The appointment aligns with PagerDuty's strategy to expand its enterprise business and enhance the delivery of its Operations Cloud platform to global organizations.
PagerDuty (NYSE:PD) announced new generative AI and automation features for PagerDuty Advance in collaboration with AWS at re:Invent 2024. The integration combines PagerDuty Advance with Amazon Q Business, Amazon Bedrock, and Amazon Bedrock Guardrails to enhance incident management processes.
The collaboration addresses rising operational disruptions, which have increased by 43% last year, costing approximately $800,000 per incident. The new features include AI-powered incident context support through chat, improved query responses with safeguards against hallucinations, and a centralized interface for accessing critical incident data.
Early adopters reported saving an average of 30 minutes per incident using these new capabilities. The integration with Amazon Bedrock is now generally available in all PagerDuty regions, while the Amazon Q Business plugin integration is available in the U.S. service region.
PagerDuty (NYSE:PD) reported Q3 fiscal 2025 results with revenue reaching $119 million, up 9.4% year-over-year. The company's Annual Recurring Revenue (ARR) grew 10% to $483 million. While recording a GAAP operating loss of $10.3 million, non-GAAP operating income was $25 million with a 21% margin. The company maintained strong liquidity with $542.2 million in cash and investments. Customer metrics showed mixed results with total paid customers at 15,050 and customers with ARR over $100K growing 6% to 825. For Q4 FY2025, PagerDuty expects revenue between $118.5-$120.5 million and raised its full-year non-GAAP EPS guidance to $0.78-$0.79.
PagerDuty (NYSE:PD) has announced it will release its third quarter fiscal year 2025 financial results on November 26, 2024, after market close. The company will host a live Zoom video call for analysts and investors at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time) on the same day. The financial results and video call will be accessible through PagerDuty's investor relations events page, with a replay available afterward.
PagerDuty announced that Chairperson and CEO Jennifer Tejada will be a guest speaker at the 2024 AWS re:Invent keynote alongside AWS CEO Matt Garman. The keynote will highlight the decade-plus strategic partnership between PagerDuty and AWS, focusing on digital operations improvement and customer experience enhancement.
The company will maintain an active presence at the event with multiple sessions, including a sponsored session on incident communication patterns and a panel discussion on modernizing digital operations. The keynote session is scheduled for Tuesday, December 3, 2024, at 8:00 a.m. PT.
PagerDuty has been named a Leader in the 2024 GigaOm Radar for AIOps for the third consecutive year. The company's Operations Cloud leverages AI and automation to build operational resilience, backed by over five years of AI integration.
Key strengths highlighted include strong correlation and causality analysis, automated remediation capabilities, and comprehensive vendor ecosystem with over 700 partnerships. Notable customer success includes TUI, which achieved 30% faster incident recovery, while PagerDuty customers using AIOps can see ROI up to 250%. The solution features Intelligent Alert Grouping, Auto-Pausing for transient alerts, and requires minimal training with complex roles trained in under two hours.
PagerDuty (NYSE:PD) has announced new AI-powered innovations for its Operations Cloud platform, aimed at enhancing operational resilience and reducing the impact of unplanned outages. These features are designed to automate processes and reduce incident management time, ultimately protecting customer experience and mitigating operational failure risks.
Key enhancements include:
- PagerDuty Advance Assistant for Microsoft Teams: Generative AI capabilities for faster incident resolution
- Automation on Alerts: Reduces total incident count
- Global Intelligent Alert Grouping: Uses AI models for enhanced pattern recognition
- Unified Chat Experience: Streamlines incident management within Microsoft Teams or Slack
- PagerDuty Operations Console Enhancements: Provides comprehensive alert visibility
- Operational Maturity Model Improvements: Offers recommendations and industry benchmarking
These innovations aim to help organizations respond more efficiently to outages, preserve customer trust, and prevent revenue loss.