PagerDuty Report Finds More Than Half of Companies Have Deployed AI Agents
PagerDuty (NYSE:PD) has released a survey revealing significant adoption of artificial intelligence in business operations. The study, covering 1,000 IT and business executives across multiple countries, shows that 51% of companies are already using AI agents, with 86% expected to be operational with AI agents by 2027.
Key findings include:
- 63% of companies have fully integrated generative AI (GenAI)
- 62% expect over 100% ROI from agentic AI, with average expected returns of 171%
- 52% of companies expect AI agents to automate or accelerate 26-50% of workloads
- 75% of organizations are investing $1 million or more in AI initiatives
The survey indicates that 94% of companies believe they will adopt agentic AI more quickly than GenAI. Companies are addressing implementation challenges through various training initiatives, with 61% prioritizing organization-wide seminars and 56% offering external courses to employees.
PagerDuty (NYSE:PD) ha pubblicato un'indagine che rivela una significativa adozione dell'intelligenza artificiale nelle operazioni aziendali. Lo studio, che ha coinvolto 1.000 dirigenti IT e aziendali in diversi paesi, mostra che il 51% delle aziende sta già utilizzando agenti AI, con l'86% previsto per essere operativo con agenti AI entro il 2027.
I principali risultati includono:
- Il 63% delle aziende ha completamente integrato l'AI generativa (GenAI)
- Il 62% prevede un ROI superiore al 100% dall'AI agentica, con ritorni medi attesi del 171%
- Il 52% delle aziende si aspetta che gli agenti AI automatizzino o accelerino il 26-50% dei carichi di lavoro
- Il 75% delle organizzazioni sta investendo 1 milione di dollari o più in iniziative AI
L'indagine indica che il 94% delle aziende crede che adotterà l'AI agentica più rapidamente rispetto al GenAI. Le aziende stanno affrontando le sfide di implementazione attraverso varie iniziative di formazione, con il 61% che dà priorità a seminari aziendali e il 56% che offre corsi esterni ai dipendenti.
PagerDuty (NYSE:PD) ha lanzado una encuesta que revela una adopción significativa de la inteligencia artificial en las operaciones empresariales. El estudio, que abarcó a 1,000 ejecutivos de TI y de negocios en varios países, muestra que el 51% de las empresas ya está utilizando agentes de IA, con un 86% que se espera esté operativo con agentes de IA para 2027.
Los hallazgos clave incluyen:
- El 63% de las empresas ha integrado completamente la IA generativa (GenAI)
- El 62% espera un ROI superior al 100% de la IA agentiva, con un retorno medio esperado del 171%
- El 52% de las empresas espera que los agentes de IA automaticen o aceleren del 26% al 50% de las cargas de trabajo
- El 75% de las organizaciones está invirtiendo 1 millón de dólares o más en iniciativas de IA
La encuesta indica que el 94% de las empresas cree que adoptará la IA agentiva más rápidamente que la GenAI. Las empresas están abordando los desafíos de implementación a través de diversas iniciativas de capacitación, con un 61% priorizando seminarios a nivel organizacional y un 56% ofreciendo cursos externos a los empleados.
PagerDuty (NYSE:PD)는 비즈니스 운영에서 인공지능의 중요한 채택을 보여주는 설문조사를 발표했습니다. 이 연구는 여러 국가의 1,000명의 IT 및 비즈니스 경영진을 대상으로 하였으며, 51%의 기업이 이미 AI 에이전트를 사용하고 있다고 보여줍니다. 2027년까지 86%가 AI 에이전트로 운영될 것으로 예상됩니다.
주요 결과는 다음과 같습니다:
- 63%의 기업이 생성적 AI (GenAI)를 완전히 통합했습니다.
- 62%는 에이전트 AI에서 100% 이상의 ROI를 기대하며, 평균 기대 수익률은 171%입니다.
- 52%의 기업이 AI 에이전트가 26-50%의 작업량을 자동화하거나 가속화할 것으로 예상합니다.
- 75%의 조직이 AI 이니셔티브에 100만 달러 이상을 투자하고 있습니다.
설문조사는 94%의 기업이 GenAI보다 에이전트 AI를 더 빠르게 채택할 것이라고 믿고 있음을 나타냅니다. 기업들은 다양한 교육 이니셔티브를 통해 구현 과제를 해결하고 있으며, 61%는 조직 전체 세미나를 우선시하고 56%는 직원들에게 외부 과정을 제공합니다.
PagerDuty (NYSE:PD) a publié une enquête révélant une adoption significative de l'intelligence artificielle dans les opérations commerciales. L'étude, couvrant 1 000 dirigeants IT et commerciaux dans plusieurs pays, montre que 51% des entreprises utilisent déjà des agents IA, avec 86% qui devraient être opérationnels avec des agents IA d'ici 2027.
Les résultats clés incluent :
- 63% des entreprises ont entièrement intégré l'IA générative (GenAI)
- 62% s'attendent à un retour sur investissement supérieur à 100% de l'IA agentique, avec des retours moyens attendus de 171%
- 52% des entreprises s'attendent à ce que les agents IA automatisent ou accélèrent 26-50% des charges de travail
- 75% des organisations investissent 1 million de dollars ou plus dans des initiatives d'IA
L'enquête indique que 94% des entreprises estiment qu'elles adopteront l'IA agentique plus rapidement que la GenAI. Les entreprises s'attaquent aux défis de mise en œuvre par le biais de diverses initiatives de formation, 61% privilégiant des séminaires à l'échelle de l'organisation et 56% proposant des cours externes aux employés.
PagerDuty (NYSE:PD) hat eine Umfrage veröffentlicht, die eine signifikante Nutzung von künstlicher Intelligenz in Geschäftsabläufen zeigt. Die Studie, die 1.000 IT- und Unternehmensleiter aus mehreren Ländern umfasst, zeigt, dass 51% der Unternehmen bereits KI-Agenten nutzen, wobei bis 2027 mit 86% gerechnet wird, die mit KI-Agenten operativ sein werden.
Wichtige Ergebnisse sind:
- 63% der Unternehmen haben generative KI (GenAI) vollständig integriert
- 62% erwarten eine Rendite von über 100% von agentischer KI, mit durchschnittlichen erwarteten Renditen von 171%
- 52% der Unternehmen erwarten, dass KI-Agenten 26-50% der Arbeitslast automatisieren oder beschleunigen
- 75% der Organisationen investieren 1 Million Dollar oder mehr in KI-Initiativen
Die Umfrage zeigt, dass 94% der Unternehmen glauben, agentische KI schneller zu übernehmen als GenAI. Die Unternehmen gehen die Implementierungsherausforderungen durch verschiedene Schulungsinitiativen an, wobei 61% organisationale Seminare priorisieren und 56% externe Kurse für Mitarbeiter anbieten.
- Strong AI adoption with 51% of companies already using AI agents
- High ROI expectations: 171% average return expected from agentic AI
- Significant investment commitment with 75% of organizations investing $1M+ in AI
- Rapid market penetration with 63% having fully integrated GenAI
- 44% of leaders cite rushed AI adoption without proper planning as major challenge
- Slower AI adoption in Japan with only 44% having fully integrated GenAI
Executives anticipate agentic AI will have faster adoption and higher ROI than generative AI, with
Leaders expect nearly
By 2027,
To read the full report, including survey findings and methodology, please visit here.
The adoption of GenAI has surged, with McKinsey & Company reporting usage in at least one business function rising from
Key Findings
-
Confidence in GenAI: The majority of respondents (
63% ) have fully integrated GenAI into their company.73% of organizations in theU.K. and69% inAustralia lead the charge with64% in theU.S. not far behind. However, traction inJapan shows to be noticeably slower as only44% of companies have fully integrated GenAI. -
AI Maturity and Adoption:
71% of companies that have fully implemented GenAI are far more likely to have already deployed agentic AI, compared to just19% of companies that have yet to fully implement GenAI. -
Strong Return on Investment (ROI) Expectations:
62% of companies expect more than100% ROI from agentic AI, with an average expected return of171% on their investment. GenAI has already delivered strong financial results, with an average ROI of152% . -
Automating Workflows at Scale:
52% , more than half, of companies expect agentic AI to automate or accelerate between26% and50% of their workloads, unlocking significant operational efficiencies. -
Future Impact of AI:
44% of business leaders expect agentic AI to have a greater overall impact than GenAI, while40% believe the latter will prove more transformative, demonstrating that companies are divided on whether agentic AI will cause an industry shift similar to GenAI. -
Lessons from GenAI Implementation:
44% of business leaders cite rushed AI adoption without proper planning as the biggest challenge, which is one of the mistakes leaders hope to avoid repeating from their GenAI deployment. Cost control (40% ), improved employee training (37% ), and stronger data infrastructure (37% ) were also among the top priorities for AI strategy refinement. -
AI Investment Is Scaling Up:
75% of organizations are investing$1 million
“Leaders need to provide tangible, quantifiable benefits from their AI deployments if they want to justify the investment,” said Eric Johnson, chief information officer at PagerDuty. “PagerDuty’s latest survey data illustrates how strongly organizations believe agentic AI will help unlock real value from AI and automation, as
Many organizations learned firsthand that insufficient training hindered GenAI adoption and are taking a different approach with agentic AI. Every company surveyed has various plans to implement agentic AI training, with
Additional Resources
- Read more about the survey findings on the PagerDuty blog.
- Sign up for PagerDuty on Tour San Francisco where PagerDuty leaders will discuss the growing potential of agentic AI in operations. Registration is free.
- Learn more about PagerDuty’s GenAI and agentic AI capabilities.
About PagerDuty, Inc.
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant and AI agents to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Nearly half of the Fortune 500 and approximately two-thirds of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise. To learn more and try PagerDuty for free, visit www.pagerduty.com.
The PagerDuty Operations Cloud
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
1 For the purpose of this survey, “agentic AI” was defined as, “Autonomous agents designed to gather data, make decisions and execute tasks to achieve predefined goals. Unlike AI chatbots, agentic AI may be employed for more context-aware conversations, continuous learning, and personalized responses for a wider range of tasks.”
View source version on businesswire.com: https://www.businesswire.com/news/home/20250401230721/en/
Media Contact:
Joel Jamora
media@pagerduty.com
Investor Contact:
Tony Righetti
investor@pagerduty.com
SOURCE PagerDuty
Source: PagerDuty, Inc.
FAQ
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