PagerDuty Named a Leader and Outperformer in GigaOm Radar for IT Incident Response Platforms for Third Consecutive Year
PagerDuty (NYSE:PD) has been named a Leader and Outperformer in the 2025 GigaOm Radar for IT Incident Response Platforms for the third consecutive year. The company achieved top three scores across all evaluation categories, with exceptional ratings of:
- 4.4/5 for Key Features
- 4.5/5 for Emerging Features
- 4.4/5 for Business Criteria
The GigaOm report highlighted the PagerDuty Operations Cloud's strengths in advanced incident response management, mobile accessibility, and AIOps integration. The platform helps organizations detect, manage, and resolve incidents faster while reducing noise and automating manual processes. The SaaS platform serves over 30,000 customers with features including stakeholder communication, dynamic escalations, AI-driven prioritization, and real-time mobile notifications.
PagerDuty (NYSE:PD) è stata nominata Leader e Outperformer nel GigaOm Radar 2025 per le Piattaforme di Risposta agli Incidenti IT per il terzo anno consecutivo. L'azienda ha ottenuto punteggi tra i primi tre in tutte le categorie di valutazione, con valutazioni eccezionali di:
- 4.4/5 per le Caratteristiche Chiave
- 4.5/5 per le Caratteristiche Emergenti
- 4.4/5 per i Criteri Aziendali
Il rapporto GigaOm ha messo in evidenza i punti di forza del PagerDuty Operations Cloud nella gestione avanzata della risposta agli incidenti, nell'accessibilità mobile e nell'integrazione dell'AIOps. La piattaforma aiuta le organizzazioni a rilevare, gestire e risolvere gli incidenti più rapidamente, riducendo il rumore e automatizzando i processi manuali. La piattaforma SaaS serve oltre 30.000 clienti con funzionalità che includono comunicazione con gli stakeholder, escalation dinamiche, prioritizzazione guidata dall'IA e notifiche mobili in tempo reale.
PagerDuty (NYSE:PD) ha sido nombrada Líder y Superadora en el Radar GigaOm 2025 para Plataformas de Respuesta a Incidentes de TI por tercer año consecutivo. La compañía logró puntuaciones entre las tres mejores en todas las categorías de evaluación, con calificaciones excepcionales de:
- 4.4/5 para Características Clave
- 4.5/5 para Características Emergentes
- 4.4/5 para Criterios Empresariales
El informe de GigaOm destacó las fortalezas del PagerDuty Operations Cloud en la gestión avanzada de respuesta a incidentes, accesibilidad móvil e integración de AIOps. La plataforma ayuda a las organizaciones a detectar, gestionar y resolver incidentes más rápidamente, reduciendo el ruido y automatizando procesos manuales. La plataforma SaaS atiende a más de 30,000 clientes con características que incluyen comunicación con partes interesadas, escalaciones dinámicas, priorización impulsada por IA y notificaciones móviles en tiempo real.
PagerDuty (NYSE:PD)는 2025년 GigaOm 레이더에서 IT 사고 대응 플랫폼의 리더 및 우수 업체로 세 번째 연속 선정되었습니다. 이 회사는 모든 평가 카테고리에서 상위 3위 점수를 달성했으며, 뛰어난 평가 점수는 다음과 같습니다:
- 핵심 기능: 4.4/5
- 신흥 기능: 4.5/5
- 비즈니스 기준: 4.4/5
GigaOm 보고서는 PagerDuty Operations Cloud의 사고 대응 관리, 모바일 접근성 및 AIOps 통합의 강점을 강조했습니다. 이 플랫폼은 조직이 사고를 더 빠르게 감지, 관리 및 해결하도록 도와주며, 소음을 줄이고 수동 프로세스를 자동화합니다. 이 SaaS 플랫폼은 30,000명 이상의 고객을 지원하며, 이해관계자 통신, 동적 에스컬레이션, AI 기반 우선 순위 지정 및 실시간 모바일 알림과 같은 기능을 포함합니다.
PagerDuty (NYSE:PD) a été désignée Leader et Surperformeur dans le Radar GigaOm 2025 pour les Plateformes de Réponse aux Incidents IT pour la troisième année consécutive. L'entreprise a obtenu des scores parmi les trois premiers dans toutes les catégories d'évaluation, avec des notes exceptionnelles de :
- 4.4/5 pour les Caractéristiques Clés
- 4.5/5 pour les Caractéristiques Émergentes
- 4.4/5 pour les Critères d'Affaires
Le rapport GigaOm a mis en avant les forces du PagerDuty Operations Cloud dans la gestion avancée des réponses aux incidents, l'accessibilité mobile et l'intégration de l'AIOps. La plateforme aide les organisations à détecter, gérer et résoudre les incidents plus rapidement tout en réduisant le bruit et en automatisant les processus manuels. La plateforme SaaS sert plus de 30 000 clients avec des fonctionnalités telles que la communication avec les parties prenantes, les escalades dynamiques, la priorisation pilotée par l'IA et les notifications mobiles en temps réel.
PagerDuty (NYSE:PD) wurde zum dritten Mal in Folge als Leader und Überperformer im GigaOm Radar 2025 für IT-Incident-Response-Plattformen ausgezeichnet. Das Unternehmen erzielte in allen Bewertungsbereichen die besten drei Ergebnisse mit außergewöhnlichen Bewertungen von:
- 4.4/5 für Hauptmerkmale
- 4.5/5 für aufkommende Merkmale
- 4.4/5 für Geschäftskriterien
Der GigaOm-Bericht hob die Stärken der PagerDuty Operations Cloud im Bereich der fortschrittlichen Incident-Response-Verwaltung, der mobilen Zugänglichkeit und der AIOps-Integration hervor. Die Plattform hilft Organisationen, Vorfälle schneller zu erkennen, zu verwalten und zu lösen, während sie Rauschen reduziert und manuelle Prozesse automatisiert. Die SaaS-Plattform bedient über 30.000 Kunden mit Funktionen wie Stakeholder-Kommunikation, dynamischen Eskalationen, KI-gesteuerter Priorisierung und mobilen Echtzeitbenachrichtigungen.
- Achieved Leader and Outperformer status in GigaOm Radar for third consecutive year
- Received exceptional scores across all categories (4.4-4.5 out of 5)
- Serves over 30,000 customers with proven market leadership
- Strong platform capabilities in incident response, mobile support, and AIOps integration
- None.
GigaOm report recognizes the PagerDuty Operations Cloud with top three scores in all categories showcasing strengths in incident response management, real-time mobile support and comprehensive AIOps capabilities
PagerDuty has been named a Leader and an Outperformer in the 2025 GigaOm Radar for IT Incident Response Platforms.
Read the full GigaOm Radar for IT Incident Response Platforms and learn more about the PagerDuty Operations Cloud here.
PagerDuty ranked among the top three companies in the areas that GigaOm considers differentiating and critical in the sector, including:
- Key Features that differentiate solutions, highlighting the primary criteria to be considered when evaluating an IT incident response platform solution. PagerDuty had the highest score of 4.4 out of 5.
- Emerging Features that show how well each vendor implements capabilities that are not yet mainstream, but are expected to become more widespread and compelling within the next 12 to 18 months. PagerDuty received a score of 4.5 out of 5.
- Business Criteria that provide insight into the nonfunctional requirements that factor into a purchase decision and determine a solution’s impact on an organization. PagerDuty received a score of 4.4 out of 5.
In a market shaped by rising complexity and the need for operational resilience, GigaOm highlighted numerous strengths of the PagerDuty Operations Cloud, including advanced incident response capabilities, seamless mobile accessibility and powerful AIOps integration. These capabilities boost the efforts of IT and engineering teams to reduce downtime, mitigate risk and deliver always-on digital experiences.
A Modern Platform for Time-Critical Operations
The PagerDuty Operations Cloud is a SaaS platform purpose-built to help organizations detect, manage and resolve incidents faster while reducing noise and automating manual processes. According to the GigaOm report, PagerDuty excels in:
- Incident Response Management: Advanced features including stakeholder communication, dynamic escalations and AI-driven prioritization streamline critical incident workflows and reduce mean time to resolve (MTTR).
- Mobile Access and Real-Time Notifications: With intuitive mobile apps and real-time alerts, PagerDuty empowers distributed teams to act quickly — anytime, anywhere.
- Comprehensive AIOps Integration: Leveraging machine learning, PagerDuty reduces alert noise, correlates events and provides predictive insights for proactive incident management.
Supporting Quotes
“The PagerDuty Operations Cloud is a market leader in incident management, offering advanced features such as stakeholder communication, dynamic escalation workflows, and AI-driven prioritization,” said Stan Wisseman, principal analyst at GigaOm. “PagerDuty continues to set the benchmark for the IT IRP market, offering enterprises a comprehensive platform from which to navigate the complexities of hybrid and cloud-native environments.”
"For 15 years, PagerDuty has been at the forefront of digital operations, empowering more than 30,000 customers to not only respond to disruptions but also anticipate and prevent them,” said David Williams, senior vice president of products at PagerDuty. “GigaOm’s recognition of PagerDuty as a Leader and Outperformer underscores our continued investment in AI and automation — helping customers modernize and scale operations to ensure they deliver an outstanding digital experience resulting in revenue growth and brand loyalty.”
Recognized Leadership, Year After Year
The 2025 GigaOm Radar for IT Incident Response Platforms evaluated 15 top vendors based on technical capabilities, innovation, product maturity and business impact. PagerDuty was one of only a few solutions to be positioned as a Leader and recognized as an Outperformer, indicating superior market trajectory and innovation pace.
About PagerDuty, Inc.
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant and AI agents to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Nearly half of the Fortune 500 and approximately two-thirds of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise. To learn more and try PagerDuty for free, visit www.pagerduty.com.
The PagerDuty Operations Cloud
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250408296478/en/
Media Contact:
Joel Jamora
media@pagerduty.com
Investor Contact
Tony Righetti
investor@pagerduty.com
SOURCE PagerDuty
Source: PagerDuty, Inc.
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