PagerDuty Report Finds A Majority of CIOs and CTOs View Agentic AI as Core to Future IT Operations
PagerDuty (NYSE:PD) has released its 2025 State of Digital Operations Report, based on responses from over 1,100 operations leaders across North America, EMEA, and APJ regions. The report reveals strong optimism for IT spending in 2025, with 64% of respondents expecting increased IT operations budgets.
The survey highlights significant improvements in operational resilience, automation effectiveness, and faster time to market. 53% of CIOs and CTOs view agentic AI as core to future IT operations, while 88% consider it either core or peripheral. Organizations reported key benefits from GenAI implementation, including operational efficiency gains (37%), improved customer experiences (36%), and better data insights (38%).
Security emerges as a top priority, with 71% of respondents expecting expanded security and operations budgets in 2025. Security concerns are particularly high in media (95%) and tech (94%) sectors. Main challenges include mitigating security risks and addressing talent gaps in automation implementation.
PagerDuty (NYSE:PD) ha pubblicato il suo Rapporto sullo Stato delle Operazioni Digitali 2025, basato sulle risposte di oltre 1.100 leader operativi in Nord America, EMEA e APJ. Il rapporto rivela un forte ottimismo riguardo alla spesa IT nel 2025, con il 64% degli intervistati che si aspetta un aumento dei budget per le operazioni IT.
Il sondaggio evidenzia notevoli miglioramenti nella resilienza operativa, nell'efficacia dell'automazione e in un tempo di commercializzazione più veloce. Il 53% dei CIO e dei CTO considera l'AI agentica fondamentale per le future operazioni IT, mentre l'88% la considera essenziale o accessoria. Le organizzazioni hanno riportato benefici chiave dall'implementazione della GenAI, tra cui guadagni in efficienza operativa (37%), esperienze clienti migliorate (36%) e migliori informazioni sui dati (38%).
La sicurezza emerge come una priorità assoluta, con il 71% degli intervistati che si aspetta un ampliamento dei budget per la sicurezza e le operazioni nel 2025. Le preoccupazioni per la sicurezza sono particolarmente elevate nei settori dei media (95%) e della tecnologia (94%). Le principali sfide includono la mitigazione dei rischi di sicurezza e la gestione delle lacune di talento nell'implementazione dell'automazione.
PagerDuty (NYSE:PD) ha publicado su Informe sobre el Estado de las Operaciones Digitales 2025, basado en las respuestas de más de 1,100 líderes de operaciones en América del Norte, EMEA y APJ. El informe revela un fuerte optimismo respecto al gasto en TI en 2025, con el 64% de los encuestados esperando un aumento en los presupuestos de operaciones de TI.
La encuesta destaca mejoras significativas en la resiliencia operativa, la efectividad de la automatización y una más rápida llegada al mercado. El 53% de los CIOs y CTOs consideran la IA agente como fundamental para las futuras operaciones de TI, mientras que el 88% la considera central o periférica. Las organizaciones informaron beneficios clave de la implementación de GenAI, incluyendo ganancias en eficiencia operativa (37%), experiencias mejoradas para el cliente (36%) y mejores conocimientos de datos (38%).
La seguridad se destaca como una prioridad principal, con el 71% de los encuestados esperando ampliar los presupuestos en seguridad y operaciones en 2025. Las preocupaciones de seguridad son particularmente altas en los sectores de medios (95%) y tecnología (94%). Los principales desafíos incluyen mitigar los riesgos de seguridad y abordar la falta de talento en la implementación de la automatización.
PagerDuty (NYSE:PD)는 북미, EMEA 및 APJ 지역의 1,100명 이상의 운영 리더의 응답을 바탕으로 2025 디지털 운영 상태 보고서를 발표했습니다. 이 보고서는 2025년 IT 지출에 대한 강한 낙관론을 드러내며, 응답자의 64%가 IT 운영 예산 증가를 기대하고 있습니다.
설문조사는 운영 회복력, 자동화 효과 및 시장 출시 시간의 유의미한 개선을 강조합니다. CIO와 CTO의 53%가 에이전틱 AI를 미래 IT 운영의 핵심으로 보고 있으며, 88%는 그것이 핵심적이거나 주변적이라고 생각합니다. 조직은 GenAI 구현에서 운영 효율성 향상(37%), 고객 경험 개선(36%), 데이터 인사이트 향상(38%)과 같은 주요 이점을 보고하였습니다.
보안은 주요 우선 사항으로 부상하며, 응답자의 71%가 2025년 보안 및 운영 예산 확대를 예상하고 있습니다. 보안 우려는 미디어(95%) 및 기술(94%) 부문에서 특히 높습니다. 주요 도전 과제는 보안 위험을 완화하고 자동화 구현에서의 인재 격차를 해결하는 것입니다.
PagerDuty (NYSE:PD) a publié son Rapport sur l'État des Opérations Digitales 2025, basé sur les réponses de plus de 1 100 dirigeants des opérations en Amérique du Nord, EMEA et APJ. Le rapport révèle un fort optimisme concernant les dépenses informatiques en 2025, avec 64 % des répondants s'attendant à une augmentation des budgets des opérations informatiques.
L'enquête souligne des améliorations significatives en matière de résilience opérationnelle, d'efficacité d'automatisation et d'un temps de mise sur le marché plus rapide. 53 % des CIO et CTO considèrent que l'IA agentique est essentielle pour les futures opérations informatiques, tandis que 88 % la considèrent comme centrale ou périphérique. Les organisations ont signalé des avantages clés de l'implémentation de GenAI, notamment des gains d'efficacité opérationnelle (37 %), une amélioration des expériences clients (36 %) et de meilleures analyses de données (38 %).
La sécurité émerge comme une priorité absolue, avec 71 % des répondants s'attendant à un élargissement des budgets de sécurité et d'opérations en 2025. Les inquiétudes en matière de sécurité sont particulièrement élevées dans les secteurs des médias (95 %) et de la technologie (94 %). Les principaux défis incluent la mitigation des risques de sécurité et l'adresse aux lacunes de talents dans l'implémentation de l'automatisation.
PagerDuty (NYSE:PD) hat seinen Bericht über den Zustand der digitalen Operationen 2025 veröffentlicht, der auf den Antworten von über 1.100 Betriebsleitern in Nordamerika, EMEA und APJ basiert. Der Bericht zeigt eine starke Optimismus für die IT-Ausgaben im Jahr 2025, wobei 64 % der Befragten mit einem Anstieg der IT-Betriebsbudgets rechnen.
Die Umfrage hebt erhebliche Verbesserungen in der betrieblichen Resilienz, der Automatisierungseffektivität und einer schnelleren Markteinführungszeit hervor. 53 % der CIOs und CTOs betrachten agentische KI als zentral für zukünftige IT-Betriebe, während 88 % sie als zentral oder peripher erachten. Die Organisationen berichteten von wesentlichen Vorteilen der GenAI-Implementierung, darunter Effizienzgewinne in der Betriebsablauf (37 %), verbesserte Kundenerfahrungen (36 %) und bessere Dateninsights (38 %).
Sicherheit rückt als oberste Priorität in den Vordergrund, da 71 % der Befragten mit einer Erweiterung der Sicherheits- und Betriebsbudgets im Jahr 2025 rechnen. Sicherheitsbedenken sind insbesondere in den Bereichen Medien (95 %) und Technologie (94 %) sehr hoch. Die Hauptprobleme bestehen darin, Sicherheitsrisiken zu minimieren und Talentlücken bei der Implementierung von Automatisierung zu schließen.
- 64% of respondents expect increased IT operations budgets in 2025
- 37% report operational efficiency gains from GenAI implementation
- 71% expect expansion of security and operations budgets
- 88% of respondents view agentic AI as important for future IT operations
- Security risks identified as major barrier to automation adoption
- Talent gap challenges in implementing automation across organizations
Insights
The 2025 State of Digital Operations Report reveals compelling trends that position PagerDuty (NYSE:PD) at the intersection of two major market shifts: the mainstream adoption of AI in IT operations and increased focus on cybersecurity. The report's findings suggest a robust market environment for PagerDuty's services in 2025.
The reported 64% expectation of increased IT budgets signals a strong spending environment for digital operations platforms. This is particularly significant for PagerDuty as it indicates potential revenue growth opportunities through expanded service adoption and upselling to existing customers. The high percentage of CIOs and CTOs viewing agentic AI as core to future operations (53%) validates PagerDuty's strategic investments in AI capabilities.
The concrete benefits reported from GenAI implementation are noteworthy:
- 37% operational efficiency gains
- 36% improved customer experiences
- 38% better insights from data
The heightened focus on security, with 71% of respondents expecting expanded security budgets, presents both an opportunity and a challenge. While this trend could drive demand for PagerDuty's incident response and management solutions, it also highlights the need for robust security features in AI-powered operations tools. The particularly high security prioritization in media (95%) and tech (94%) sectors indicates strong potential for targeted growth in these verticals.
The report suggests a maturing market where AI is transitioning from experimental to essential, with 88% of respondents viewing agentic AI as either core or peripheral to future IT operations. This shift from novelty to necessity could accelerate PagerDuty's market penetration and support premium pricing for AI-enhanced features.
Data reveals a more pragmatic approach to AI adoption, prioritizing ROI on investments
The 2025 PagerDuty State of Digital Operations Report (Graphic: Business Wire)
The fourth edition of the State of Digital Operations Report showcases the continued maturation of digital operations over the past year, with respondents citing significant improvements in operational resilience, more effective use of automation and faster time to market. The improvements respondents reported are driving optimism about IT spending in 2025, with a majority of leaders expecting their budgets to increase year-over-year.
State of Digital Operations Survey Results
-
64% of respondents expect IT operations budgets to increase in 2025 to support continued investments in operational efficiency, resilience and excellence. -
Enthusiasm for agentic AI is highest among CIOs and CTOs, with a majority (
53% ) viewing it as core to future IT operations. - Although automation has become more sophisticated and pervasive across all industries and regions, leaders cite two challenges as the top barriers to broader adoption: mitigating security risks and navigating a talent gap to ensure teams have the right skills and capabilities to drive and support automation across the organization.
“PagerDuty’s 2025 State of Digital Operations Report shows that AI has rapidly grown to become the backbone of digital operations, helping reduce toil, improve resilience and drive tremendous efficiency,” said Katherine Calvert, chief marketing officer at PagerDuty. “With PagerDuty, organizations can more easily integrate AI and automation into their operations to grow revenue and drive efficiency while building resilience and reducing risk.”
In 2024, AI has evolved from a novelty technology to the cornerstone of modern IT operations. Survey respondents reported that they were experiencing the benefits of GenAI across many key performance indicators including:
-
Operational efficiency gains (
37% ) -
Improved customer experiences (
36% ) -
Better insights from data (
38% )
Agentic AI is particularly poised to play a critical role within the next one to two years, with
Looking ahead, cybersecurity is additionally expected to be a high priority in 2025.
To read the full report, including survey findings and methodology, please visit here.
About PagerDuty, Inc.
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly
The PagerDuty Operations Cloud
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250122707560/en/
Media Contact:
Joel Jamora
media@pagerduty.com
SOURCE PagerDuty
Source: PagerDuty, Inc.
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