ServiceNow Expands Strategic Alliance With Visa
ServiceNow (NYSE: NOW) announced an expansion of its strategic alliance with Visa to enhance payment card dispute resolution services. Visa will implement ServiceNow Dispute Management, powered by AI capabilities, to drive its Visa Dispute Management Service (VDMS) and Visa DPS Dispute Analysis and Support (DAS).
The collaboration aims to streamline dispute resolutions, improve compliance, and enhance cardholder experience. The partnership includes integration with Skyflow for PCI-compliance and cardholder data protection. This expansion builds upon their previous five-year strategic agreement focused on transforming payment services.
The initiative addresses rising dispute volumes in financial services by optimizing contact center efficiency and accelerating employee productivity through AI-powered solutions.
ServiceNow (NYSE: NOW) ha annunciato un'espansione della sua alleanza strategica con Visa per migliorare i servizi di risoluzione delle controversie relative alle carte di pagamento. Visa implementerà ServiceNow Dispute Management, supportato da capacità AI, per gestire il suo Servizio di Gestione delle Controversie di Visa (VDMS) e l'Analisi e Supporto delle Controversie di Visa DPS (DAS).
La collaborazione mira a semplificare le risoluzioni delle controversie, migliorare la conformità e potenziare l'esperienza degli utenti delle carte. La partnership include l'integrazione con Skyflow per garantire la conformità PCI e la protezione dei dati degli utenti. Questa espansione si basa sul precedente accordo strategico quinquennale focalizzato sulla trasformazione dei servizi di pagamento.
L'iniziativa affronta l'aumento dei volumi di controversie nei servizi finanziari ottimizzando l'efficienza dei centri di contatto e accelerando la produttività degli impiegati attraverso soluzioni potenziate dall'AI.
ServiceNow (NYSE: NOW) anunció una expansión de su alianza estratégica con Visa para mejorar los servicios de resolución de disputas de tarjetas de pago. Visa implementará ServiceNow Dispute Management, impulsado por capacidades de IA, para gestionar su Servicio de Gestión de Disputas de Visa (VDMS) y el Análisis y Soporte de Disputas de Visa DPS (DAS).
La colaboración tiene como objetivo simplificar las resoluciones de disputas, mejorar el cumplimiento y potenciar la experiencia del titular de la tarjeta. La asociación incluye la integración con Skyflow para garantizar la conformidad con PCI y la protección de datos del titular. Esta expansión se basa en su anterior acuerdo estratégico de cinco años centrado en transformar los servicios de pago.
La iniciativa aborda el aumento de los volúmenes de disputas en los servicios financieros optimizando la eficiencia del centro de contacto y acelerando la productividad de los empleados a través de soluciones impulsadas por IA.
ServiceNow (NYSE: NOW)는 Visa와의 전략적 동맹을 확대하여 결제 카드 분쟁 해결 서비스를 향상시키겠다고 발표했습니다. Visa는 AI 기능을 통해 구동되는 ServiceNow Dispute Management를 도입하여 Visa 분쟁 관리 서비스(VDMS)와 Visa DPS 분쟁 분석 및 지원(DAS)을 추진할 것입니다.
이 협업의 목적은 분쟁 해결 절차를 간소화하고, 규정 준수를 개선하며, 카드 소지자의 경험을 향상시키는 것입니다. 이 파트너십은 PCI 준수 및 카드 소지자 데이터 보호를 위한 Skyflow와의 통합을 포함하고 있습니다. 이번 확대는 결제 서비스 변환에 중점을 둔 이전 5년간의 전략적 계약을 기반으로 합니다.
이 이니셔티브는 금융 서비스에서 증가하는 분쟁 수를 해결하기 위해 연락 센터의 효율성을 최적화하고 AI 기반 솔루션을 통해 직원 생산성을 높이는 데 중점을 두고 있습니다.
ServiceNow (NYSE: NOW) a annoncé une extension de son alliance stratégique avec Visa pour améliorer les services de résolution des litiges liés aux cartes de paiement. Visa mettra en œuvre ServiceNow Dispute Management, alimenté par des capacités d'intelligence artificielle, pour diriger son Service de Gestion des Litiges de Visa (VDMS) et l'Analyse et Support des Litiges DPS de Visa (DAS).
La collaboration vise à rationaliser les résolutions de litiges, à améliorer la conformité et à améliorer l'expérience des titulaires de carte. Le partenariat inclut l'intégration avec Skyflow pour assurer la conformité PCI et la protection des données des titulaires. Cette expansion repose sur leur précédent accord stratégique de cinq ans axé sur la transformation des services de paiement.
L'initiative répond à l'augmentation des volumes de litiges dans les services financiers en optimisant l'efficacité des centres de contact et en accélérant la productivité des employés grâce à des solutions alimentées par l'intelligence artificielle.
ServiceNow (NYSE: NOW) hat eine Erweiterung seiner strategischen Allianz mit Visa bekannt gegeben, um die Dienstleistungen zur Lösung von Streitigkeiten über Zahlungskarten zu verbessern. Visa wird ServiceNow Dispute Management implementieren, das durch KI-Funktionen unterstützt wird, um seinen Visa Dispute Management Service (VDMS) und die Visa DPS Streitfallanalyse und -unterstützung (DAS) zu betreiben.
Die Zusammenarbeit zielt darauf ab, die Streitbeilegung zu rationalisieren, die Compliance zu verbessern und die Erfahrung der Karteninhaber zu optimieren. Die Partnerschaft umfasst die Integration mit Skyflow zur Gewährleistung der PCI-Compliance und des Schutzes von Daten der Karteninhaber. Diese Expansion baut auf ihrer vorherigen fünfjährigen strategischen Vereinbarung auf, die sich auf die Transformation der Zahlungsdienste konzentrierte.
Die Initiative geht auf die steigenden Streitigkeiten im Finanzdienstleistungssektor ein, indem die Effizienz der Kontaktzentren optimiert und die Produktivität der Mitarbeiter durch KI-gestützte Lösungen beschleunigt wird.
- Strategic expansion with major payment provider Visa strengthens market position
- AI-powered dispute management solution addresses growing industry challenge
- Partnership enhances operational efficiency in dispute resolution processes
- Integration with Skyflow improves security and compliance capabilities
- None.
Insights
ServiceNow's expanded strategic alliance with Visa marks a transformative development in the financial services technology landscape. This collaboration addresses a critical pain point in the banking sector, where payment disputes typically cost institutions
The integration of ServiceNow's AI-powered dispute management platform with Visa's VDMS and DPS services creates a powerful value proposition:
- Enhanced operational efficiency through automated dispute resolution, potentially reducing resolution times by
40-60% - Improved compliance management and risk mitigation capabilities
- Reduced operational costs through streamlined processes and AI-driven automation
- Better customer experience through faster resolution times
The partnership's inclusion of Skyflow for PCI compliance and data protection adds a important security layer, addressing growing concerns about data privacy in AI-powered financial services. This three-way collaboration creates a comprehensive solution that could become the industry standard for dispute management.
For ServiceNow, this represents significant revenue potential in the financial services sector, as banks globally seek to modernize their operations and reduce costs. The company's ability to secure and expand relationships with major financial institutions like Visa demonstrates the strength of its AI-powered platform and its growing influence in the fintech ecosystem.
The AI implementation in ServiceNow's dispute management platform represents a sophisticated application of machine learning in financial operations. The system likely employs:
- Natural Language Processing (NLP) for automated document analysis and categorization of dispute cases
- Machine Learning algorithms for pattern recognition in fraud detection and dispute resolution
- Predictive analytics for risk assessment and compliance monitoring
The technical architecture's integration with Skyflow's Data Privacy Vault creates a secure environment for AI operations while maintaining PCI compliance - a important requirement for handling sensitive financial data. This infrastructure enables real-time processing while ensuring data privacy, addressing one of the primary concerns in AI adoption in financial services.
The scalability of this solution is particularly noteworthy, as it can handle increasing dispute volumes without proportional increases in operational costs. This efficiency gain becomes more significant considering the rising trend in payment disputes across the digital payment ecosystem.
Visa to use ServiceNow dispute management tools to modernize its dispute value-added services
ServiceNow’s AI platform for business transformation helps solve complex dispute issues by optimizing contact center efficiency and accelerating employee productivity
Visa plans to use the ServiceNow Dispute Management, Built with Visa solution, which includes the AI capabilities of the ServiceNow Platform, to power Visa Dispute Management Service (VDMS) and Visa DPS Dispute Analysis and Support (DAS). Visa will use ServiceNow’s platform to further streamline costly, lengthy payment card dispute resolutions for clients, help issuers meet compliance requirements, and ultimately improve the cardholder experience.
“Banks worldwide are using ServiceNow to deliver frictionless, AI-powered customer experiences, ranging from onboarding and daily servicing to resolving disputes,” said Vidya Balakrishnan, vice president and general manager, Financial Services Industry, ServiceNow. “Our AI Platform for Business Transformation is designed to help banks expand customer relationships and drive growth, all while cutting bottom-line costs.”
“Harnessing the advanced capabilities of ServiceNow's platform will improve how we manage disputes for issuers," said Neil Mumm, SVP & general manager at Visa DPS. "This engagement should accelerate the dispute resolution process, offering an unmatched level of service and speed to customers, building on the enhanced risk and compliance capabilities within our global managed dispute framework.”
Rising dispute volumes are a challenge across the financial services industry. Visa and ServiceNow will continue to innovate to improve the dispute resolution process and overall cardholder experience. ServiceNow and Visa have also collaborated with Skyflow, the security and privacy company for the modern AI data stack, to address PCI-compliance and protection of cardholder account data during the dispute process.
The new agreement expands on last year’s announcement of a five-year strategic agreement between the two companies to transform payment services and the launch of ServiceNow Dispute Management, Built with Visa – a single, connected dispute resolution solution for issuers.
Additional Information
- Learn how ServiceNow Dispute Management, Built with Visa, helps create faster dispute resolution, improved compliance, and better cardholder experiences on a single, AI-powered platform.
- Learn more about Visa Dispute Management Service, an on-behalf-of dispute case management service, and Visa DPS Dispute Analysis and Support.
- Learn how Skyflow’s Data Privacy Vault isolates, protects, and governs sensitive data, and about the Skyflow privacy platform for modern AI data stack.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.
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This press release contains “forward looking statements” about the expectations, beliefs, plans, and intentions relating to ServiceNow expanding its strategic alliance with Visa. Such statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, ServiceNow’s results could differ materially from the results expressed or implied by the forward looking statements made. ServiceNow undertakes no obligation, and does not intend, to update the forward looking statements. Factors that may cause actual results to differ materially from those in any forward looking statements include: (i) delays and unexpected difficulties and expenses in executing the strategic alliance or delivering the product capabilities and offerings,(ii) changes in the regulatory landscape related to AI and (iii) uncertainty as to whether sales will justify the investments in the product capabilities and offerings. Further information on factors that could affect ServiceNow’s financial and other results is included in the filings ServiceNow makes with the Securities and Exchange Commission from time to time.
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Media Contact:
Lori Cross
Press@servicenow.com
Source: ServiceNow
FAQ
What is ServiceNow's new partnership with Visa for dispute management?
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