NICE Ltd - NICE STOCK NEWS

NICE (Nasdaq: NICE) has announced that Aioi Nissay Dowa Insurance Co. Ltd. in Japan has significantly improved operational efficiency and reduced costs at its emergency call center with the implementation of NICE Advanced Process Automation (APA) solutions. The virtual attendant NEVA provides real-time automated guidance to 1,000 agents, streamlining digital processes. The results include lower average handle times, better service, and cost reductions that allow for reinvestment in business areas, enhancing overall performance.

NICE (Nasdaq: NICE) published its 2022 Digital-First Customer Experience Report, revealing a disconnect between business and consumer expectations regarding self-service options. While 81% of consumers desire more self-service capabilities, only 15% are satisfied with current offerings. The report highlights that 95% of companies saw an increase in self-service requests in 2021, yet many businesses underestimate consumer preferences. The findings emphasize the need for smarter self-service solutions, with only 11% of companies prioritizing this improvement.

NICE (Nasdaq: NICE) has announced a partnership with MedQuest Associates, a manager of outpatient imaging facilities, to implement the NICE CXone Essentials Suite. This collaboration aims to enhance patient interactions and improve operational efficiency through new automations and self-service options. MedQuest operates over 50 imaging centers in the southeastern United States and will utilize CXone's features like intelligent call routing and sentiment analytics to optimize customer service. This initiative reflects NICE's commitment to transforming customer experiences in healthcare.

NICE Actimize has been recognized as a top KYC/CDD Technology Leader by Quadrant Knowledge Solutions in its SPARK Matrix™ report. The report highlights NICE Actimize's CDD-X solution, which uses AI and machine learning for accurate customer risk scoring, enhancing compliance risk management. Key features include data intelligence, identity resolution, and comprehensive customer lifecycle risk coverage. The company aims to expand its capabilities for dynamic onboarding and enriched customer profiles, reinforcing its leadership in financial crime compliance solutions.

NICE has partnered with the Champaign County State’s Attorney’s Office in Illinois to implement NICE Justice, powered by the Evidencentral platform. This solution is designed to improve the management of digital evidence for over 6,000 cases annually, ensuring fair and timely justice. With the increasing volume of digital evidence, NICE Justice automates evidence management, speeding up access for attorneys and streamlining case preparation. This collaboration will enhance the overall efficiency of the criminal justice process while maintaining fiscal responsibility.

Forcepoint has appointed Beth Gaspich, Chief Financial Officer at NICE, as an independent director and Chairperson of the Audit Committee, effective immediately. Gaspich brings over 30 years of experience in finance and operations, having played a key role in NICE's transition to a cloud-based business with 30% growth. Her expertise will enhance oversight of financial reporting and compliance at Forcepoint. CEO Manny Rivelo highlighted her transformational leadership as vital at this crucial moment for the company, as it aims to strengthen its unified cloud-native security platform.

The NICE Actimize Fraud Insights Report 2022 highlights a 41% increase in attempted banking fraud, leveraging insights from transactions worth over $110 trillion. The report reveals that mobile channels faced the most fraud, with 61% of attempts being Account Takeovers. Fraudsters target older devices, resulting in three times more fraud attempts compared to newer ones. Notably, 46.9% of fraud originated from card-not-present transactions, indicating a shift in fraud patterns as P2P fraud saw a 63% increase.

NICE reported Q1 2022 results with total revenues of $527 million, a 15.9% year-over-year increase. Cloud revenue surged 29% to $295 million. Gross margin stood at 68.3%, up from 67.5% last year, while operating income rose by 8.9% to $72 million. The company generated $193 million in operating cash flow. NICE raised guidance for the full year 2022, projecting revenues between $2,160 million and $2,180 million and EPS between $7.25 and $7.45.