Welcome to our dedicated page for Nice news (Ticker: NICE), a resource for investors and traders seeking the latest updates and insights on Nice stock.
NICE Ltd, branded as NiCE and listed on Nasdaq under the symbol NICE, regularly publishes news that highlights its role in AI-powered customer experience and compliance-focused software. Company announcements and related SEC Form 6-K filings cover topics such as product launches, regional cloud deployments, strategic partnerships, acquisitions, financial results, and industry recognition.
Investors and observers following NICE news can see updates on the CXone and CXone Mpower platforms, which the company describes as CX AI and contact center-as-a-service solutions. Recent press releases have detailed deployments of CXone on sovereign cloud environments for regulated sectors, the launch of a dedicated CXone Mpower instance in South Africa with local data residency, and the integration of additional AI capabilities through the acquisition of Cognigy and partnerships with firms such as Afiniti.
NICE’s news flow also includes financial communications, including quarterly earnings releases furnished on Form 6-K that discuss cloud revenue trends, AI-related annual recurring revenue, and updated guidance. In addition, the company announces participation in investor conferences, capital markets events, and the appointment of senior executives, reflecting its corporate and governance developments.
For those tracking the evolution of AI in customer experience, NICE news provides insight into how the company is expanding its CX AI ecosystem, forming alliances with technology and communications providers, and addressing data sovereignty and compliance requirements in regions such as Europe and Africa. Regular updates on awards and analyst assessments, including recognition in IDC MarketScape evaluations, further illustrate how the company positions its platforms within the contact center and customer engagement market.
NiCE (Nasdaq: NICE) launched the NiCE ServiceNow joint solution on May 7, 2026, integrating NiCE CXone with ServiceNow Customer Service Management to connect real-time customer engagement with enterprise workflows.
The solution features unified intelligent routing, an AI-powered agent Copilot, controlled release availability, and a showcase at ServiceNow Knowledge 2026.
NiCE (NASDAQ: NICE) reported Q1 2026 revenue of $768.6M, up 9.8% year‑over‑year, and cloud revenue $603.4M, up 14.6% YoY. AI ARR increased 66% YoY. The company repurchased $253.3M of shares, raised full‑year non‑GAAP EPS guidance to $10.98–$11.18, and reiterated FY revenue of $3,170–$3,190M.
NiCE (Nasdaq: NICE) deployed AI-enabled interaction analytics at Yapi Kredi to convert routine customer conversations into sales intelligence. From Jan–Dec 2025, the bank achieved a 5% conversion rate, exceeding traditional batch and event-based benchmarks and enabling real-time intent detection, routing, and next-best-action guidance. The project won a 2026 Bronze Stevie Award.
NICE (NASDAQ: NICE) released the 2026 NICE Actimize Fraud Insights Report, U.S. Payment Fraud Edition, finding fraud is increasingly hidden within trusted signals and detection methods are at a turning point. The report analyzed billions of transactions and highlights a sharp rise in ACH attempts, changing wire and P2P dynamics, and device‑level attack patterns.
Key metric: attempted ACH fraud value grew 52% in 2025 while total ACH payment value grew 11%, creating a near 5:1 divergence and elevating ACH as a potential primary risk vector.
NiCE (Nasdaq: NICE) announced that Bell Integration selected NiCE's CXone CX AI platform to modernize its service desk across three sites, supporting up to 1,000 employees.
Bell will deploy integrated AI solutions (Copilot, Feedback Management) with ServiceNow and Salesforce integrations to consolidate voice, email, and chat, centralize knowledge, and standardize agent workflows to improve efficiency and time-to-resolution.
NiCE (Nasdaq: NICE) will announce its first quarter 2026 results on Wednesday, May 6, 2026 before the NASDAQ opens and will host a management conference call later that day. The live webcast and dial-in require registration via the company’s Upcoming Event investor page.
Webcast link: https://www.nice.com/company/investors/upcoming-event. Call times listed in ET, UK and Israel time zones on the event page.
NiCE (Nasdaq: NICE) announced that NiCE Cognigy was named a leader in conversational AI in Forrester Wave: Conversational AI Platforms for Customer Service, Q2 2026.
NiCE Cognigy received the highest possible scores across 10 criteria, a 4.5/5 strategy score and above-average customer feedback, highlighting strengths in AI model management, omnichannel support, partner ecosystem and testing tools.
NICE Actimize (NASDAQ: NICE) announced ENGAGE 2026, a two-day financial crime and compliance conference on April 27-28, 2026 at New York’s Sheraton Times Square. The event will host 700+ executives from 200+ companies, keynote speakers, AI-focused sessions, demo stations and law-enforcement perspectives.
Agendas cover AI-driven transaction monitoring, AML transformation, deepfake onboarding risks, beneficial ownership, and public-private collaboration.
NiCE (Nasdaq: NICE) announced a native integration between its CX AI platform, CXone, and Epic EHR on April 13, 2026. The integration embeds omnichannel communications, AI-powered agent support, and compliance-ready workflows directly inside Epic, and CXone is listed in Epic Showroom under Toolbox integrations.
This unified AI-powered interface aims to simplify agent workflows, reduce administrative burden, and deliver more personalized patient experiences with secure recording, transcription, Copilot assistance, and AutoSummary features.
NiCE (Nasdaq: NICE) said Openreach deployed NiCE Cognigy proactive AI agents across 15 million customer journeys to modernize U.K. broadband upgrades. Openreach reported a one-third reduction in missed appointments and inbound contact volumes, lower repeat contacts, and “tens of millions” in financial benefits.
Openreach also reported Trustpilot improving to 4.7/5 from 2.0 after the proactive AI rollout, citing faster updates, automated actions and real-time text, email and voice engagement.