XSELL Technologies Announces NICE DEVone Ecosystem Partnership Agreement

Rhea-AI Summary

XSELL Technologies has partnered with NICE to integrate its XSELL HiPer Agent Experience into the NICE CXone platform, enhancing customer service outcomes globally. This collaboration aims to empower businesses by leveraging AI-powered insights that assist agents in improving performance while maintaining a customer-centric approach. XSELL's technology focuses on replicating top-performing agent behaviors, promising reduced attrition and improved service metrics. The partnership highlights the flexibility of the NICE CXone system, allowing clients to utilize a combination of organic and partner solutions for optimal customer interactions.

Positive

• Partnership with XSELL enhances NICE CXone's capabilities.
• XSELL's AI technology aims to improve agent performance and reduce attrition.
• Integration promises faster deployment and better customer service outcomes.

Negative

• None.

Customers can now amplify top performer outcomes with precision, at scale via NICE CXone, the world’s #1 cloud native customer experience platform

CHICAGO--(BUSINESS WIRE)-- XSELL Technologies today announced a DEVone ecosystem partnership agreement with NICE (Nasdaq: NICE), the industry leader in cloud contact center software. Through the partnership, XSELL will deliver its XSELL HiPer Agent Experience on NICE CXone – the world’s #1 cloud native customer experience platform, empowering customers to amplify top performer outcomes to customer service organizations across the globe.

“Our AI-powered XSELL technology takes a data-driven approach to consistently deliver top performer outcomes by identifying and replicating specialized skill sets, with precision and at scale, to every single agent enterprise-wide,” said Matt Coughlin, CEO and Founder, XSELL Technologies. “We are thrilled to bring the power of XSELL to the NICE DEVone ecosystem, continuing our mission to combine the best contact center resources and agent assist tools to support organizations in their pursuit of a better customer experience.”

Businesses can now leverage XSELL HiPer Agent Experience, or Agent eXp, to access AI-generated insights via the NICE DEVone platform, improving their customer experience across the enterprise. New and existing joint customers will realize faster time to value when deploying XSELL Agent eXp via NICE CXone, reducing agent attrition by helping agents achieve their incentives and renewing their focus on the customer experience.

“We are excited to welcome XSELL HiPer Agent Experience to the NICE DEVone ecosystem, as we work to transform customer experience through improving agent performance," said Barry Cooper, President, CX Division, NICE. "This highlights the true open nature of CXone, where we give our customers the ability to leverage capabilities of their choice - both organic NICE and partner offerings.”

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

About XSELL Technologies

XSELL Technologies was founded on the belief that the behaviors of the best contact center agents could be learned, replicated, and amplified to every agent in real-time to transform the way that businesses interact with their customers. Today, the XSELL team is partnering with Fortune 50 customers to drive quantifiable improvements in sales results, service metrics, agent engagement, and the overall customer experience. Visit www.xselltechnologies.com for more information and to request a demo.

View source version on businesswire.com: https://www.businesswire.com/news/home/20230330005672/en/

Amanda Dingus

amanda.dingus@xselltechnologies.com

312-899-6469

Source: XSELL Technologies

FAQ

What is the new partnership between NICE and XSELL?

NICE has partnered with XSELL Technologies to integrate XSELL HiPer Agent Experience into the NICE CXone platform, enhancing customer service outcomes.

How does the NICE and XSELL partnership benefit businesses?

The partnership provides AI-driven insights to improve agent performance and reduce attrition in customer service organizations.

What technology does XSELL bring to NICE CXone?

XSELL introduces its AI-powered technology aimed at identifying and replicating top agent skills on the NICE CXone platform.

What is the mission of XSELL in partnering with NICE?

XSELL aims to enhance customer experiences by leveraging the best contact center resources through its partnership with NICE.