NICE Actimize Introduces Xceed AI Agents for Faster, Smarter Fraud and FinCrime Prevention

Rhea-AI Summary

NICE Actimize (NASDAQ: NICE) has launched Xceed AI agents as part of its Xceed AI FRAML solutions, designed to enhance fraud detection and AML compliance. These AI agents function as collaborative partners, continuously learning and adapting to evolving threats in financial crime prevention.

The AI agents specialize in automating key workflows including alert triage, backlog categorization, and high-risk case summarization. They feature conversational adaptability and advanced clustering capabilities to improve analyst workflows and reduce false positives.

Key capabilities include:

• Transform FRAML with advanced machine learning
• Provide AI-driven alert optimization
• Drive collaborative AI investigations
• Reduce false positives through advanced segmentation
• Increase analyst productivity with CoPilot tools

Positive

• Introduction of advanced AI automation technology for fraud prevention
• Enhanced operational efficiency through automated workflow processes
• Reduction in false positives through advanced segmentation
• Improved analyst productivity with AI-assisted decision making

Negative

• None.

Insights

Financial Technology Analyst

NICE Actimize's introduction of Xceed AI agents represents a strategic enhancement to their financial crime prevention platform at a crucial market inflection point. Financial institutions are currently caught between increasing transaction volumes and more sophisticated AI-powered fraud schemes, creating an operational challenge these new capabilities directly address.

The core value proposition centers on workflow automation and false positive reduction - two critical pain points in financial crime operations. By embedding specialized AI agents into alert triage, backlog categorization, and case summarization workflows, NICE is targeting the most resource-intensive aspects of compliance operations. This addresses the persistent industry challenge where analysts spend excessive time on low-risk alerts while potentially missing emerging threats.

What distinguishes this announcement is the focus on collaborative AI rather than replacement automation. This human-in-the-loop approach aligns with regulatory expectations where institutions must demonstrate control and understanding of their compliance processes, not merely delegation to black-box systems. The platform's closed-loop learning capabilities suggest continuous improvement potential, allowing detection models to evolve alongside criminal techniques.

For NICE, whose core business revolves around fraud detection and compliance solutions, strengthening technological capabilities in these domains reinforces their competitive positioning in the regtech space where demand for advanced financial crime prevention tools continues growing.

Risk Management Expert

NICE Actimize's new AI agents target a critical vulnerability in financial crime operations - the widening gap between threat sophistication and institutional response capabilities. Financial institutions have been overwhelmed by both false positives and legitimate threat detection, creating substantial operational backlogs that increase regulatory exposure and fraud losses.

The specialized focus of these AI agents on particular functional areas within fraud and AML workflows represents a more refined approach than general-purpose AI tools. The alert optimization capabilities address the persistent industry challenge where 60-90% of alerts typically prove benign but consume significant analyst resources. By automating triage and backlog management, institutions can reallocate specialized human expertise to complex investigations rather than routine filtering.

What's particularly valuable is the system's ability to provide contextual, real-time recommendations during investigations. This capability shortcuts the time-consuming process of gathering supporting evidence across disparate systems - often the most labor-intensive aspect of financial crime analysis. The emphasis on analyst productivity tools also addresses the talent shortage facing compliance departments, effectively multiplying the output of existing teams.

For financial institutions, these capabilities could meaningfully improve three key metrics: mean time to resolution, false positive rates, and analyst productivity - all directly influencing the cost and effectiveness of financial crime operations. This represents a tangible advancement in a market that has struggled to close the capability gap with increasingly sophisticated criminal techniques.

As part of its Xceed AI FRAML solutions, these advanced AI agents are specialized in critical areas of fraud detection and AML compliance

HOBOKEN, N.J.--(BUSINESS WIRE)-- NICE Actimize, a NICE (NASDAQ: NICE) business, today announced the availability of powerful Xceed AI agents to be embedded into Xceed AI FRAML solutions. Xceed AI agents, operating as partners, continuously learn and adapt to evolving threats while specializing in the critical functional areas within AML, fraud detection, and compliance. The result is a workforce where human analysts and AI collaborate seamlessly, tackling financial crime smarter, faster, and better than before.

Xceed AI agents are designed to combat fraud and financial crime, integrating seamlessly into workflows to identify emerging risks and reduce operational strain. Their capabilities range from learning and automating basic work routines and improving detection to decisioning with analysts in the loop.

These advanced AI agents, powered by Xceed AI’s intelligence and fraud and financial crime expertise, automate key workflows such as alert triage, backlog categorization, and high-risk case summarization. With conversational adaptability, advanced clustering, they enhance analyst workflows, reduce false positives, and provide contextual, real-time recommendations for more effective fraud and financial crime detection and management.

"Bad actors are not only exploiting the accessibility of modern banking but also leveraging AI and generative AI to accelerate and enhance the sophistication of their schemes," explained Craig Costigan, CEO, NICE Actimize. "This has dramatically increased the pace and complexity of detecting fraud and financial crime, leaving financial institutions (FIs) overwhelmed by rising alert volumes and false positives. Xceed AI agents represent a new paradigm for financial institutions empowering them to think bigger, act faster, and stay ahead of the curve in a world that demands constant vigilance and adaptability.”

Among NICE Actimize’s Xceed AI agents additional specializations are its abilities to:

• Transform FRAML (Fraud and AML): Detecting threats at transaction speed with advanced machine learning and built-in financial crime intelligence.
• Provide AI-Driven Alert Optimization: Automating tasks like triage, backlog categorization, and high-risk case summarization to streamline operations.
• Drive Collaborative AI Investigations: Enhancing workflows with closed-loop learning, refining detection models, and providing actionable insights while keeping analysts in control.
• Reduce False Positives: Leveraging advanced segmentation and automated entity creation for precise monitoring and efficient alert management.
• Increase Analyst Productivity: Assisting multi-step investigations with CoPilot tools, automating tasks, and recommending next actions for smarter decision-making.

Powered by advanced AI, machine learning, and generative AI, NICE Actimize’s Xceed AI FRAML unifies fraud detection and AML compliance into a seamless SaaS platform. Tailored for ease of use, speed, and efficiency, it helps institutions stay ahead of fraud and financial crime empowering analysts to focus on high-value decisions while ensuring robust regulatory compliance and real-time fraud detection.

Please visit our website here for further information on NICE Actimize AI-guided agents and capabilities.

About NICE Actimize

As a global leader in artificial intelligence, platform services, and cloud solutions, NICE Actimize excels in preventing fraud, detecting financial crime, and supporting regulatory compliance. Over 1,000 organizations across more than 70 countries trust NICE Actimize to protect their institutions and safeguard assets throughout the entire customer lifecycle. With NICE Actimize, customers gain deeper insights and mitigate risks. Learn more at www.niceactimize.com.

About NICE

With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com

Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.

Forward-Looking Statements

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Costigan are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, such as the impact of conflicts in the Middle East that may disrupt our business and the global economy; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250407781834/en/

Corporate Media Contact

Cindy Morgan-Olson, +1 646 408 5896, media@nice.com, ET



Investors

Marty Cohen, +1 551 256 5354, ir@nice.com, ET

Omri Arens, +972 3 763 0127, ir@nice.com, CET

Source: NICE

FAQ

What are the main features of NICE's new Xceed AI agents for fraud prevention?

NICE's Xceed AI agents automate alert triage, backlog categorization, and high-risk case summarization, featuring conversational adaptability and advanced clustering for improved fraud detection and AML compliance.

How does NICE Actimize's Xceed AI FRAML platform reduce false positives?

The platform uses advanced segmentation and automated entity creation for precise monitoring and efficient alert management, specifically designed to minimize false positive alerts.

What benefits do Xceed AI agents offer to financial institutions?

They enhance analyst productivity, automate routine tasks, provide real-time recommendations, and enable faster, smarter fraud and financial crime detection while maintaining regulatory compliance.

How does NICE Actimize's new AI solution address evolving financial threats?

The AI agents continuously learn and adapt to evolving threats, integrating seamlessly into workflows to identify emerging risks while reducing operational strain.