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IBEX Limited (symbol: IBEX) is a distinguished business process outsourcing (BPO) company headquartered in Washington, D.C., USA. Established in 2002, IBEX has consistently provided superior customer solutions, including comprehensive tele services such as customer care, sales & marketing, and technical support. The company serves a wide array of industries, including telecommunications, cable, financial services, and healthcare.
Listed on the London Stock Exchange (AIM: IBEX) since June 2013, IBEX operates 31 delivery centers across six countries, employing a diverse global workforce of over 30,000. The company's core mission is to optimize customer acquisition, engagement, and experience through its technology-driven Customer Lifecycle Experience (CLX) solutions.
IBEX offers a broad spectrum of services:
- Customer care support
- Business & consumer inbound and outbound telesales & technical support
- Interactive voice response (IVR)
- Chat & email support
- Back office services
IBEX's innovative service offerings are divided into three primary areas:
- ibex Connect: Digital and omni-channel customer experience
- ibex Digital: Digital marketing and e-commerce solutions
- ibex CX: Surveys and analytics to enhance customer experience
Recent developments for IBEX include their collaboration with Sapling.ai to integrate advanced AI messaging technology into their Wave X platform, driving significant improvements in response times and customer satisfaction. Additionally, IBEX has announced new leadership appointments to spearhead digital transformation initiatives, further cementing their commitment to innovation and excellence in customer service.
Financially, IBEX has demonstrated robust performance, highlighted by significant improvements in free cash flow and operational efficiency. The company continues to foster strategic partnerships and adopt cutting-edge technologies to maintain its competitive edge in the global market.
Stay tuned to our website for the latest updates, financial reports, and news on IBEX Limited.
ibex (NASDAQ: IBEX) has raised over $50,000 to aid victims of severe flooding in Pakistan caused by monsoon rains. The funds were donated to Al-Khidmat and Akhunwat Foundations for relief packages, with local employees also volunteering to gather food and supplies. The floods have led to over 1,500 deaths and affected approximately 16 million children. Through its philanthropic program, ibex Cares, the company aims to donate more than $250,000 to local charities this year.
ibex has achieved significant recognition, as Julie Casteel, Chief Strategic Accounts Officer and CMO, was named Female Executive of the Year in the Women World Awards. This accolade highlights her leadership in driving new client growth, resulting in 19 new client wins and record revenue over the past two quarters. Since 2020, the fintech and healthtech sectors have seen over 100% growth, generating more than $100 million in revenue. Casteel also founded the Women of ibex initiative, promoting inclusivity and opportunities for women within the company.
IBEX Limited reported a strong fourth quarter with revenues up 13.6% to $123.7 million, driven by a 43% increase from clients acquired since fiscal year 2016. Net income rose to $4.9 million with a 4.0% margin, while adjusted EBITDA reached a record 15.1% margin. Fiscal year 2022 revenues surged 11.2% to $493.6 million with net income increasing to $23.0 million. For fiscal year 2023, IBEX projects revenue between $545 million and $555 million, reflecting an expected 11.4% growth. The company also generated substantial cash flow from operations of $27.8 million.
ibex (NASDAQ: IBEX) announced an expansion of its operations in Nicaragua, hiring 500 new employees across various levels to cater to new client accounts. This move aims to enhance customer experiences for top companies. Recognized as the Best Workplace in Central America and The Caribbean in 2021, ibex offers competitive compensation and comprehensive benefits, including full medical insurance and training programs. The company emphasizes employee advancement, with over 85% of managers starting as agents.
IBEX Limited (Nasdaq: IBEX) is set to announce its fourth quarter and fiscal year 2022 financial results on September 22, 2022, after the market closes. The management will host a conference call at 4:30 p.m. ET to discuss financial results and business outlook. IBEX provides business process outsourcing and customer engagement solutions globally, with a network of 34 facilities and over 30,000 employees. The company manages nearly 200 million customer interactions yearly, contributing over $2.2 billion in lifetime customer revenue.
ibex (NASDAQ: IBEX) announced that Julie Casteel, CMO, has joined Professional Women in Healthcare (PWH), an organization focused on empowering women in the healthcare supply chain. Casteel aims to advance leadership and mentoring for women leaders. PWH offers a platform for professional development in healthcare, promoting education, mentoring, and networking. ibex connects various touchpoints in the customer experience, enhancing engagement in healthcare. The company operates over 34 facilities globally and manages nearly 200 million customer interactions annually.
ibex (NASDAQ: IBEX) has expanded its operations in Honduras, hiring 500 new customer service agents to support multiple new client accounts, including a leader in the lodging industry. The company’s delivery center is located in Novacentro Mall, Tegucigalpa. Recognized as the Best Workplace in Central America and The Caribbean in 2021, ibex offers competitive compensation and development programs. The firm has positively impacted the local economy and supports community initiatives through its ibex Cares program, celebrating its 5th anniversary.
ibex (NASDAQ: IBEX) announced its recognition as a finalist for the 'Best Digital Customer Experience' award by the International Customer Management Institute (ICMI). The winners will be unveiled at the ICMI Contact Center Expo in Orlando, scheduled for October 24-27, 2022. CEO Bob Dechant emphasized the importance of optimizing customer experience (CX) in today's economic climate, advocating for the integration of digital channels to enhance customer satisfaction and loyalty. With advanced technology, ibex manages around 200 million customer interactions annually, contributing over $2.2B in customer revenue.
ibex (NASDAQ: IBEX) will sponsor Customer Contact Week 2022 at Caesars Forum, Las Vegas from June 20-23. The event is the largest of its kind globally, focusing on customer care and engagement.
On June 22, ibex will host an exclusive luncheon for CX leaders to discuss innovative strategies and technologies. John Thompson, Global Head of Sales, emphasized the importance of optimizing customer experience for revenue growth, especially in a challenging economic environment. ibex leverages its Wave X technology platform and a global workforce of over 30,000 to enhance client outcomes and satisfaction.
ibex (NASDAQ: IBEX) has expanded its healthcare market presence by appointing Dan Hess as Senior Vice President of Business Development for Healthcare. Hess, with over 25 years in healthcare sales, aims to enhance revenue growth and customer satisfaction in this vertical. His expertise includes revenue cycle and patient engagement solutions, vital for navigating the ongoing digital transformation in healthcare. ibex leverages a global team and advanced technology to offer streamlined customer experiences, managing around 200 million interactions yearly and generating over $2.2B in customer revenue.
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