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IBEX Limited Common Shares - IBEX STOCK NEWS

Welcome to our dedicated page for IBEX Common Shares news (Ticker: IBEX), a resource for investors and traders seeking the latest updates and insights on IBEX Common Shares stock.

IBEX Limited (symbol: IBEX) is a distinguished business process outsourcing (BPO) company headquartered in Washington, D.C., USA. Established in 2002, IBEX has consistently provided superior customer solutions, including comprehensive tele services such as customer care, sales & marketing, and technical support. The company serves a wide array of industries, including telecommunications, cable, financial services, and healthcare.

Listed on the London Stock Exchange (AIM: IBEX) since June 2013, IBEX operates 31 delivery centers across six countries, employing a diverse global workforce of over 30,000. The company's core mission is to optimize customer acquisition, engagement, and experience through its technology-driven Customer Lifecycle Experience (CLX) solutions.

IBEX offers a broad spectrum of services:

  • Customer care support
  • Business & consumer inbound and outbound telesales & technical support
  • Interactive voice response (IVR)
  • Chat & email support
  • Back office services

IBEX's innovative service offerings are divided into three primary areas:

  • ibex Connect: Digital and omni-channel customer experience
  • ibex Digital: Digital marketing and e-commerce solutions
  • ibex CX: Surveys and analytics to enhance customer experience

Recent developments for IBEX include their collaboration with Sapling.ai to integrate advanced AI messaging technology into their Wave X platform, driving significant improvements in response times and customer satisfaction. Additionally, IBEX has announced new leadership appointments to spearhead digital transformation initiatives, further cementing their commitment to innovation and excellence in customer service.

Financially, IBEX has demonstrated robust performance, highlighted by significant improvements in free cash flow and operational efficiency. The company continues to foster strategic partnerships and adopt cutting-edge technologies to maintain its competitive edge in the global market.

Stay tuned to our website for the latest updates, financial reports, and news on IBEX Limited.

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IBEX Limited (Nasdaq: IBEX) announced it will release its first quarter 2023 financial results on November 15, 2022, after market close. Management will host a conference call at 4:30 p.m. ET to discuss financial results and business outlook. IBEX is a provider of business process outsourcing and customer engagement solutions, operating globally with 34 facilities and over 30,000 employees, managing nearly 200 million customer interactions annually.

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ibex (NASDAQ: IBEX) has been awarded the 2022 Contact Center Technology Award by CUSTOMER Magazine for its innovative customer service technology, Wave X. This recognition highlights ibex's commitment to enhancing customer experiences through its advanced platform that integrates seamlessly with client tools. The award emphasizes Wave X's role in improving customer interactions, insights, and overall contact center performance, positioning ibex as a leader in customer engagement technology.

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ibex (NASDAQ: IBEX) announced its sponsorship of Money 20/20 USA, a leading fintech conference, which will occur from October 23-26 in Las Vegas. Julie Casteel, Chief Strategic Accounts Officer and CMO, is set to speak at the event alongside industry leaders from PayPal and Klarna. Casteel emphasized the importance of data-driven customer experiences in a challenging market, highlighting ibex's role in creating digital-first solutions that enhance customer engagement while reducing costs. The company manages nearly 200 million customer interactions, generating over $2.2 billion in annual revenue.

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ibex (NASDAQ: IBEX) is sponsoring the Customer Response Summit (CRS) in Coronado, CA, from October 24-26, 2022. The company will also host an exclusive dinner for customer experience (CX) leaders on October 24. This event aims to foster best practices in CX during challenging economic times. With over 30,000 employees and advanced technology like the Wave X platform, ibex is positioned to enhance customer interactions and reduce operational costs while driving significant revenue growth of over $2.2 billion annually.

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ibex has announced a commitment to employee development in Honduras, highlighting the success of its client service center opened in 2021. HR Manager Fernando Velasquez received the Country Manager Award for exemplary leadership. The company reported that over 85% of its managers began as agents, reflecting a strong promotion culture. Job opportunities continue to expand, with plans to hire 500 new customer service agents for new projects. Furthermore, ibex was recognized as the Best Workplace in Central America and The Caribbean in 2021.

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ibex (NASDAQ: IBEX) announced the launch of SparkedHome.com, a new utility marketplace solution, during the upcoming Chartwell EMACS Customer Experience Conference from October 17-20, 2022. This innovative platform aims to enhance customer engagement and generate revenue for utility companies by offering a variety of products and services tailored to utility customer segments. Senior VP Mark Wilkinson emphasized the importance of evolving customer service strategies in today's economic climate.

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ibex (NASDAQ: IBEX) has announced its sponsorship of Customer Contact Week (CCW) Nashville 2022, taking place from October 12-14. At this premier customer contact event, ibex will host an exclusive luncheon on October 13 for industry leaders, focusing on best practices in customer experience (CX). The Global Head of Sales, John Thompson, emphasized the importance of delivering seamless, data-driven CX solutions to retain clients in a competitive market. With 34 global operations facilities, ibex manages nearly 200 million customer interactions annually, contributing over $2.2 billion in revenue.

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FAQ

What is the current stock price of IBEX Common Shares (IBEX)?

The current stock price of IBEX Common Shares (IBEX) is $20.28 as of December 20, 2024.

What is the market cap of IBEX Common Shares (IBEX)?

The market cap of IBEX Common Shares (IBEX) is approximately 265.1M.

What services does IBEX Limited offer?

IBEX Limited provides customer care support, inbound and outbound telesales, technical support, interactive voice response (IVR), chat and email support, and back-office services.

In which industries does IBEX operate?

IBEX serves various industries including telecommunications, cable, financial services, healthcare, retail, e-commerce, healthtech, fintech, utilities, and logistics.

Where is IBEX Limited headquartered?

IBEX Limited is headquartered in Washington, D.C., USA.

How many employees does IBEX have?

IBEX employs over 30,000 people globally.

What is Wave X?

Wave X is IBEX’s AI-powered platform that enhances customer interactions through advanced technology, improving response times and customer satisfaction.

When was IBEX listed on the London Stock Exchange?

IBEX was listed on the London Stock Exchange (AIM: IBEX) in June 2013.

What are the key areas of IBEX’s services?

IBEX’s services are focused on digital and omni-channel customer experience (ibex Connect), digital marketing and e-commerce (ibex Digital), and CX surveys and analytics (ibex CX).

What are some recent achievements of IBEX?

IBEX has integrated AI technology from Sapling.ai into its Wave X platform, significantly improving customer service metrics and satisfaction. They have also appointed new leadership to drive digital transformation initiatives.

What is IBEX’s approach to innovation?

IBEX prioritizes innovation by leveraging technology partnerships, such as with Sapling.ai, and adopting advanced AI solutions to enhance customer and employee experiences.

How does IBEX contribute to its clients' business growth?

IBEX helps its clients acquire, engage, and retain valuable customers, adding over $2.2 billion in lifetime customer revenue annually through nearly 200 million critical customer interactions.

IBEX Limited Common Shares

Nasdaq:IBEX

IBEX Rankings

IBEX Stock Data

265.11M
14.73M
11.86%
59.16%
0.83%
Information Technology Services
Services-computer Processing & Data Preparation
Link
United States of America
WASHINGTON