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IBEX Limited (symbol: IBEX) is a distinguished business process outsourcing (BPO) company headquartered in Washington, D.C., USA. Established in 2002, IBEX has consistently provided superior customer solutions, including comprehensive tele services such as customer care, sales & marketing, and technical support. The company serves a wide array of industries, including telecommunications, cable, financial services, and healthcare.
Listed on the London Stock Exchange (AIM: IBEX) since June 2013, IBEX operates 31 delivery centers across six countries, employing a diverse global workforce of over 30,000. The company's core mission is to optimize customer acquisition, engagement, and experience through its technology-driven Customer Lifecycle Experience (CLX) solutions.
IBEX offers a broad spectrum of services:
- Customer care support
- Business & consumer inbound and outbound telesales & technical support
- Interactive voice response (IVR)
- Chat & email support
- Back office services
IBEX's innovative service offerings are divided into three primary areas:
- ibex Connect: Digital and omni-channel customer experience
- ibex Digital: Digital marketing and e-commerce solutions
- ibex CX: Surveys and analytics to enhance customer experience
Recent developments for IBEX include their collaboration with Sapling.ai to integrate advanced AI messaging technology into their Wave X platform, driving significant improvements in response times and customer satisfaction. Additionally, IBEX has announced new leadership appointments to spearhead digital transformation initiatives, further cementing their commitment to innovation and excellence in customer service.
Financially, IBEX has demonstrated robust performance, highlighted by significant improvements in free cash flow and operational efficiency. The company continues to foster strategic partnerships and adopt cutting-edge technologies to maintain its competitive edge in the global market.
Stay tuned to our website for the latest updates, financial reports, and news on IBEX Limited.
IBEX Limited reported a 5.5% increase in second-quarter revenue, totaling $139.4 million, compared to the prior year.
Revenue from BPO 2.0 clients saw a remarkable 16.9% growth, contributing 77.3% of total revenue. However, net income dropped to $1.9 million, reflecting a revenue margin decline due to share warrant revaluation.
Non-GAAP adjusted net income increased significantly to $11.7 million, with adjusted EBITDA rising 40.5% to $25.1 million. The company raised its adjusted EBITDA guidance for FY2023 to $82 million to $84 million.
IBEX Limited (Nasdaq: IBEX) announced it will report its second quarter 2023 financial results on February 15, 2023, after market close. A conference call and webcast will occur at 4:30 p.m. ET to discuss the financial outcomes and business outlook. IBEX specializes in business process outsourcing (BPO), providing customer engagement technology solutions and operates 34 facilities globally, employing over 30,000 people. The company manages nearly 200 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue.
ibex (NASDAQ: IBEX) announced its recognition as a Finalist in the Contact Center or Customer Service Outsourcing Provider of the Year category at the 17th annual Stevie Awards for Sales & Customer Service. This marks the second consecutive year ibex has received this honor, reflecting its commitment to delivering exceptional customer experiences. The awards event is scheduled for March 3, 2023, in Las Vegas, with over 2,300 nominations evaluated by more than 170 judges from various industries.
ibex (NASDAQ: IBEX) has been honored with the Great Place to Work Certification™ in Nicaragua for the fourth consecutive year, emphasizing its commitment to employee satisfaction and culture. CEO Bob Dechant highlights the inclusive environment as essential for business success, enabling employees to deliver exceptional customer experiences. Additionally, ibex was recognized as one of the Best Workplaces for Women in Central America and the Caribbean for the second year in a row, underscoring its dedication to providing outstanding opportunities for its workforce.
ibex (NASDAQ: IBEX) announced the hiring of Michael Thigpen as SVP of Channel Partnerships to enhance its channel strategy. Thigpen will spearhead new programs and incentives for strategic partners like Zendesk and Talkdesk. This strategic recruitment is aimed at strengthening partnerships and boosting sales opportunities globally. Thigpen brings over 12 years of BPO experience, including leadership roles in technology partnerships. The company operates with 34 facilities worldwide and employs over 30,000 staff, contributing to significant customer engagement and revenue growth.
IBEX Limited reported a strong first quarter for fiscal year 2023, with a revenue increase of 17.8% to $127.9 million year-over-year. Revenue from BPO 2.0 clients surged 44.3%, making up 76% of total revenue. Net income rose to $4.3 million with a margin of 3.4%, while non-GAAP adjusted EBITDA jumped 59.1% to $18.2 million. Additionally, fully diluted EPS climbed to $0.23. IBEX reaffirmed its fiscal year 2023 guidance, projecting organic revenue of $545 million to $555 million.
ImmunityBio announced positive results from the QUILT 3.032 trial involving N-803 combined with BCG for treating non-muscle invasive bladder cancer (NMIBC). The trial achieved a 71% complete response (CR) rate in carcinoma in situ (CIS) patients, with a median duration of response at 26.6 months. The FDA is reviewing the Biologics License Application (BLA) for this combination, with a decision expected on May 23, 2023. The treatment demonstrated significant efficacy, with a 90% probability of avoiding cystectomy at 24 months.
ibex (NASDAQ: IBEX), a global leader in business process outsourcing, announced its sponsorship of HLTH 2022 in Las Vegas from November 13-16, 2022. The company will showcase its award-winning technology aimed at enhancing customer experience in healthcare. Dan Hess, Senior VP at ibex, emphasized that today's healthcare consumers seek seamless digital experiences. The ibex Health CX solution integrates multiple communication channels to improve patient engagement. With a global presence of 34 operations and a workforce of over 30,000, ibex drives significant customer revenue, exceeding $2.2B annually.
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