Welcome to our dedicated page for IBEX Common Shares news (Ticker: IBEX), a resource for investors and traders seeking the latest updates and insights on IBEX Common Shares stock.
IBEX Limited (symbol: IBEX) is a distinguished business process outsourcing (BPO) company headquartered in Washington, D.C., USA. Established in 2002, IBEX has consistently provided superior customer solutions, including comprehensive tele services such as customer care, sales & marketing, and technical support. The company serves a wide array of industries, including telecommunications, cable, financial services, and healthcare.
Listed on the London Stock Exchange (AIM: IBEX) since June 2013, IBEX operates 31 delivery centers across six countries, employing a diverse global workforce of over 30,000. The company's core mission is to optimize customer acquisition, engagement, and experience through its technology-driven Customer Lifecycle Experience (CLX) solutions.
IBEX offers a broad spectrum of services:
- Customer care support
- Business & consumer inbound and outbound telesales & technical support
- Interactive voice response (IVR)
- Chat & email support
- Back office services
IBEX's innovative service offerings are divided into three primary areas:
- ibex Connect: Digital and omni-channel customer experience
- ibex Digital: Digital marketing and e-commerce solutions
- ibex CX: Surveys and analytics to enhance customer experience
Recent developments for IBEX include their collaboration with Sapling.ai to integrate advanced AI messaging technology into their Wave X platform, driving significant improvements in response times and customer satisfaction. Additionally, IBEX has announced new leadership appointments to spearhead digital transformation initiatives, further cementing their commitment to innovation and excellence in customer service.
Financially, IBEX has demonstrated robust performance, highlighted by significant improvements in free cash flow and operational efficiency. The company continues to foster strategic partnerships and adopt cutting-edge technologies to maintain its competitive edge in the global market.
Stay tuned to our website for the latest updates, financial reports, and news on IBEX Limited.
ibex (NASDAQ: IBEX) announced that Chief Financial Officer Karl Gabel will retire on June 30, 2023, after a successful 19-year tenure. Gabel will assist during a transition period until September 30, 2023. Under his leadership, ibex transformed into a $500+ million leader in customer experience outsourcing. Gabel's strategic vision contributed to significant revenue growth and market expansion. The company is now seeking a new CFO to continue its growth trajectory.
ibex (NASDAQ: IBEX) has announced its sponsorship of the 2023 Caitlin Robb Foundation Golf Tournament on April 1 in Phoenix. The foundation focuses on pediatric cancer research and has raised over $2.4 million since its inception in 1995 for children battling cancer. CEO Bob Dechant expressed pride in supporting a cause that seeks improved treatments for pediatric cancer. This marks ibex's seventh consecutive year as an event sponsor, highlighting its commitment to community support through its ibex Cares program, which also includes over $250,000 in donations to local charities this year.
ibex (NASDAQ: IBEX) has been recognized by TMC's CUSTOMER magazine with the 2023 Product of the Year Award for its innovative solutions: Inspire, Virtual Floor Management System, Round, and Witness. These products are designed to enhance customer experience and improve operational efficiency in the contact center sector. ibex's CIO, Jim Ferrato, emphasized their commitment to investing in advanced technologies for superior customer engagement. The recognition reflects ibex's dedication to delivering high-quality customer experience (CX) and its strategic position in the BPO technology market.
ibex (NASDAQ: IBEX) announced its innovative customer experience solutions tailored for North American utilities, significantly improving customer engagement and revenue potential. Their CX for Utilities suite includes services such as New Connections Concierge and Sparked Marketplace, positively impacting over 30 million households. Key offerings aim to enhance customer satisfaction (CSAT) scores and drive revenue. With solutions like RefleCX, ibex empowers utilities to collect valuable customer feedback efficiently. These advancements mark a significant step in transforming utility operations and customer interactions.
ibex (NASDAQ: IBEX) announced a partnership with Krisp on March 9, 2023, to integrate AI-powered noise cancellation technology into its Wave X platform. This collaboration aims to enhance customer experience by reducing background noise for onsite and remote agents, which is expected to improve customer satisfaction (CSAT) and agent retention while decreasing average handle time (AHT). Preliminary results indicate a 16% increase in sales conversions and a 25% boost in CSAT for a regional healthcare client. The companies will also host a webinar on AI's impact on customer experience on March 16, 2023.
ibex (NASDAQ: IBEX) announced its sponsorship of the Customer Response Summit held in Austin from March 1-3, 2023. The company will host an Innovation Lab to demonstrate cutting-edge customer experience (CX) applications. John Thompson, Global Head of Sales, emphasized the importance of enhanced CX for customer satisfaction and retention, especially in a challenging economy. ibex aims to showcase how its Wave X technology platform supports superior customer engagement across multiple channels. The event gathers customer experience leaders to share insights and best practices.
On February 23, 2023, ibex (NASDAQ: IBEX) was recognized as a Leader in the 2022 Frost Radar™ for Customer Experience Outsourcing Services in Latin America by Frost & Sullivan. This marks the second consecutive year ibex has received this accolade, reflecting its growth and innovation in the customer experience (CX) sector. According to Frost & Sullivan, ibex’s Wave X technology platform and strong customer adoption contributed to its top ranking. The company plans to expand its operations across Latin America and the Caribbean, hiring over 2,500 new employees. This development positions ibex as a preferred partner for digital-native brands seeking to enhance customer satisfaction.
On February 22, 2023, ibex (NASDAQ: IBEX) announced its partnership with CareFirst BlueCross BlueShield to support the 2023 CIAA Men’s and Women’s Basketball Tournament in Baltimore, held from February 21-25. This event is significant as the CIAA is the oldest historically black athletic conference in the U.S. and draws substantial attendance. Julie Casteel, CMO of ibex, emphasized the company’s commitment to talent and leadership showcased during the tournament. CareFirst’s Eric Showalter noted the partnership aims to positively impact Baltimore's community and economic growth.
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