Welcome to our dedicated page for IBEX Common Shares news (Ticker: IBEX), a resource for investors and traders seeking the latest updates and insights on IBEX Common Shares stock.
IBEX Limited (symbol: IBEX) is a distinguished business process outsourcing (BPO) company headquartered in Washington, D.C., USA. Established in 2002, IBEX has consistently provided superior customer solutions, including comprehensive tele services such as customer care, sales & marketing, and technical support. The company serves a wide array of industries, including telecommunications, cable, financial services, and healthcare.
Listed on the London Stock Exchange (AIM: IBEX) since June 2013, IBEX operates 31 delivery centers across six countries, employing a diverse global workforce of over 30,000. The company's core mission is to optimize customer acquisition, engagement, and experience through its technology-driven Customer Lifecycle Experience (CLX) solutions.
IBEX offers a broad spectrum of services:
- Customer care support
- Business & consumer inbound and outbound telesales & technical support
- Interactive voice response (IVR)
- Chat & email support
- Back office services
IBEX's innovative service offerings are divided into three primary areas:
- ibex Connect: Digital and omni-channel customer experience
- ibex Digital: Digital marketing and e-commerce solutions
- ibex CX: Surveys and analytics to enhance customer experience
Recent developments for IBEX include their collaboration with Sapling.ai to integrate advanced AI messaging technology into their Wave X platform, driving significant improvements in response times and customer satisfaction. Additionally, IBEX has announced new leadership appointments to spearhead digital transformation initiatives, further cementing their commitment to innovation and excellence in customer service.
Financially, IBEX has demonstrated robust performance, highlighted by significant improvements in free cash flow and operational efficiency. The company continues to foster strategic partnerships and adopt cutting-edge technologies to maintain its competitive edge in the global market.
Stay tuned to our website for the latest updates, financial reports, and news on IBEX Limited.
ibex (NASDAQ: IBEX) will celebrate over two years as a publicly-traded company by ringing the NASDAQ Closing Bell on May 1, 2023. The event will feature CEO Bob Dechant and the Board of Directors, highlighting ibex's significant growth since its IPO on August 7, 2020. Initial revenue was $405.1 million with an adjusted EBITDA of $55.2 million (13.6% margin). In 2022, revenue grew to $520.1 million, with adjusted EBITDA reaching $80.8 million and a margin of 15.5%. This growth is attributed to ibex's strategic pivot towards a digital-first approach, securing prominent clients and expanding globally. The company emphasizes its role in the digital transformation of the BPO sector, utilizing advanced customer experience solutions to enhance client engagement and drive revenue.
ibex (NASDAQ: IBEX) announces its participation at CS Week Conference 47 in Charlotte, N.C., from May 2-4, 2023. The company will showcase its CX for Utilities suite, designed to improve customer engagement and satisfaction for utilities across North America, impacting over 30 million households. Solutions include services like New Connections Concierge and Sparked Marketplace, enhancing value beyond traditional utility services. Notably, ibex plans to introduce a full-service EV charging solution in collaboration with Fortegra, responding to utility partners’ needs to expand electric vehicle initiatives. The conference gathers over 2,000 industry professionals, marking a crucial platform for ibex to demonstrate its innovative approach to customer experience in the utilities sector.
ibex (NASDAQ: IBEX) has appointed Michael Hallowell as the Global Head of Sales for its FinTech and HealthTech verticals. Hallowell brings over 25 years of experience in the business process outsourcing (BPO) sector, having previously held leadership roles at major BPO firms. His appointment aims to accelerate growth and new sales within these rapidly expanding sectors. Julie Casteel, CMO at ibex, expressed confidence in Hallowell's ability to enhance customer engagement and drive sales. With ibex operating 34 facilities globally and utilizing advanced technology, the company aims to improve customer experiences across various industries including retail and healthcare, generating over $2.2 billion annually in lifetime customer revenue.
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