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8x8, Inc. (NYSE: EGHT) is at the forefront of transforming business communications through its innovative software-as-a-service (SaaS) solutions. As a leader in the industry, 8x8 provides a comprehensive suite of voice, video, chat, contact center, and enterprise-class API solutions, all powered by a robust global cloud communications platform. These solutions enable workforces worldwide to connect and collaborate more efficiently and effectively.
The company's unified platform supports omnichannel communication, allowing employees to seamlessly interact via voice, video, text, chat, and contact centers. This integration is crucial for businesses aiming to enhance their customer experience and streamline internal communications. 8x8's offerings extend to approximately 2.5 million users, with a strong geographic focus in the United States, which contributes a significant portion of its revenue.
8x8 also leverages real-time business analytics and intelligence to provide unique insights across all interactions and channels. These insights help businesses understand customer behavior, optimize operations, and accelerate growth. The company's revenue is further bolstered by sales of hardware and professional services, which complement its integrated technology platform.
Recent achievements include the enhancement of their cloud platform to support even more robust and scalable solutions. Current projects involve expanding their omnichannel capabilities and improving user experience through advanced analytics and artificial intelligence.
With a strong focus on innovation and customer satisfaction, 8x8 continues to solidify its position as a key player in the business communications landscape.
Stay updated with the latest news and developments from 8x8, Inc. and see how they are shaping the future of business communications.
8x8, Inc. (NYSE: EGHT) has partnered with Sandler Partners, a top master agent, to expand its reach in unified communications and contact center solutions. This collaboration enables Sandler's 9,000+ technology partners to access 8x8’s Experience Communications as a Service (XCaaS), integrating UCaaS and CCaaS on a secure cloud platform. The partnership responds to rising demand for communication solutions in hybrid work settings, enhancing customer and employee experiences while supporting channel partners in driving new revenue streams.
8x8, a leader in integrated cloud communications, announced its participation in several investor conferences in May and June 2021.
Key Dates:
- J.P. Morgan Conference: May 26, 2021
- William Blair Growth Stock Conference: June 3, 2021, at 10:40 AM PT
- Baird Global Consumer Conference: June 9, 2021, at 9:50 AM PT
- BofA Securities Technology Conference: June 10, 2021, at 10:00 AM PT
Webcasts are available on their investor relations page.
8x8, Inc. (NYSE: EGHT) announced the launch of Experience Communications as a Service (XCaaS), a new cloud communications model. This innovative service integrates communication tools like Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to enhance collaboration and improve customer experience.
CEO Dave Sipes emphasized XCaaS aims to address the challenges faced by organizations due to fragmented communication solutions, allowing businesses to provide seamless customer interactions.
8x8, Inc. (EGHT) reported impressive fourth quarter and full-year fiscal 2021 results, showcasing a 19.1% year-over-year revenue increase to $144.7 million in Q4 and 19.3% growth to $532.3 million for the year. Although the company faced a GAAP pre-tax loss of $44.9 million in Q4 and $164.7 million for the year, it achieved non-GAAP profitability, hinting at robust underlying business performance. Key metrics included a 22% growth in annual recurring revenue (ARR) to $518.1 million, driven largely by new customer acquisitions and strategic partnerships.
8x8, Inc. (NYSE: EGHT) has announced the launch of its integrated cloud communications platform in Mainland China, marking it as the first solution of its kind for multinational enterprises. Through a partnership with China Mobile International, 8x8 enhances its Global Reach by providing high-quality voice and customer engagement services while eliminating the complexities of local-hosted gateways. The new Shanghai data center will support operations in 43 countries with unlimited global calling plans, catering to businesses needing reliable communication solutions.
8x8, Inc. (NYSE: EGHT) has launched the 8x8 Voice for Microsoft Teams app, introducing SMS, MMS, and fax capabilities to enhance user experience within Teams. This solution provides enterprise-grade telephony and digital communication features, supporting hybrid work environments. Key functionalities include integrated business messaging, call queue management, and self-service access for users. The platform also offers unlimited global calling plans in over 43 countries and integrates with more than 25 third-party applications, streamlining communications for organizations adopting Microsoft Teams.
8x8, Inc. (NYSE: EGHT) has been recognized as a Major Player in the IDC MarketScape for Worldwide Communications Platform as a Service. The company was highlighted for its comprehensive cloud communications and CPaaS capabilities. With over 160 carrier partnerships, 8x8's platform enables organizations to enhance customer engagement through voice, video, and messaging tools. The CPaaS market growth showcases a surge in digital transformation needs, emphasizing the importance of integrated communication solutions.
8x8, Inc. (NYSE:EGHT) has enhanced its integrated cloud communications platform with new features to support hybrid work models. According to recent research, 82% of organizations plan to adopt a hybrid work model. The Spring 2021 Release includes upgrades to the contact center and communications products, allowing seamless communication across devices. Key features include 8x8 Work for Web for direct browser access, video meetings from mobile browsers, and AI-driven tools for administration. 8x8 also offers a unique, financially-backed platform-wide SLA, ensuring reliable service globally.
8x8, Inc. (NYSE: EGHT) will announce its financial results for the fourth quarter and full-year fiscal 2021 on May 10, 2021. The report will be released after the market closes, followed by a conference call at 1:30 p.m. Pacific Time to discuss the results and provide updates. Investors can join the call by dialing 1-866-270-1533 domestically or 1-412-317-0797 internationally, using passcode 10154727. A replay of the call will be available until May 17, 2021, and can be accessed using the same call numbers.
8x8, Inc. (NYSE: EGHT) has appointed Walt Weisner as Chief Customer Officer, effective immediately. Weisner will oversee global customer care operations, focusing on enhancing the overall customer experience. CEO Dave Sipes emphasized the company's commitment to prioritizing customer and product excellence. Weisner brings significant experience from previous roles at BlueJeans Network by Verizon, RingCentral, and WebEx. This leadership change is aimed at further strengthening 8x8’s position in the cloud communications market as organizations increasingly adopt hybrid work models.
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