Welcome to our dedicated page for 8X8 news (Ticker: EGHT), a resource for investors and traders seeking the latest updates and insights on 8X8 stock.
8x8, Inc. (NASDAQ: EGHT) is a global business communications platform provider that focuses on customer experience through an integrated combination of Contact Center, Unified Communications, and CPaaS solutions. The 8x8 Platform for CX, frequently referenced in company announcements, integrates AI at multiple levels to support personalized customer journeys, operational insights, and collaboration for teams across industries.
This news page aggregates coverage of 8x8’s latest developments, including product enhancements, platform innovations, acquisitions, security and compliance milestones, and financial results. Recent press releases describe new AI and omnichannel capabilities across the 8x8 Platform for CX, such as real-time voice summarizations, AI-powered transcriptions, expanded messaging channels, and integrated workforce management features for contact centers.
Investors and industry observers can follow updates on 8x8’s strategic moves, such as the acquisition of Maven Lab to strengthen APAC-native messaging and customer engagement, as well as retail-focused offerings like 8x8 Social Connect, Aftersale Assist, and Sales Assist. News items also highlight the company’s participation in investor conferences, adoption trends for AI-powered solutions, and recognition in industry assessments and awards.
By reviewing the EGHT news feed on this page, readers can track how 8x8 evolves its platform, responds to security and privacy requirements with standards like ISO/IEC 27018, and reports on quarterly financial performance through earnings announcements and related updates.
8x8, Inc. (NASDAQ: EGHT) has announced significant enhancements to its 8x8 XCaaS™ platform, aimed at improving both agent and customer experiences. Key updates include an AI-Powered Self-Service solution, enabling automated interactions and reducing agent workload, alongside an Enhanced Agent Workspace for better visibility of service demands. New integrations with Microsoft Dynamics 365 and Salesforce Sales Engagement are designed to streamline agent productivity. Additionally, updates to Mobile Administration capabilities allow system admins to manage tasks remotely, improving operational efficiency. These advancements are set to enhance customer engagement and retention across various channels.
8x8, Inc. (NASDAQ: EGHT) announced it will release its financial results for the fourth quarter and fiscal year ending March 31, 2023 on May 11, 2023, after market close. A conference call will follow at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time) to discuss these results. The call is expected to last approximately 60 minutes. The company continues to focus on delivering integrated cloud communication solutions through its 8x8 XCaaS™ platform. For more information, visit www.8x8.com.
8x8, Inc. (NASDAQ: EGHT) announced that Pilot Catastrophe Services has implemented its 8x8 XCaaS™ platform to enhance communication during natural disasters. This cloud-based solution allows adjusters to respond quickly and manage claims effectively by providing real-time updates and seamless communications across various locations. With over 7,000 licenses available, the platform supports remote operations and is designed to scale according to event size. 8x8 XCaaS offers a comprehensive suite of services, including contact center capabilities, video meetings, team chat, and SMS, all backed by a 99.999% uptime SLA. This partnership aims to improve response times and client service during catastrophic events, ensuring efficiency in handling claims.
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8x8, Inc. (NASDAQ: EGHT) announced AI-driven enhancements to its 8x8 Contact Center platform, improving customer experience and team performance. The introduction of the 8x8 Intelligent Customer Assistant allows businesses to streamline self-service across various channels and languages, while the 8x8 Supervisor Workspace enhances contact center management with integrated analytics and performance metrics. Additionally, integration with OpenAI facilitates superior transcription and translation services. This innovation aims to empower organizations through personalized customer interactions and optimized operational efficiency.
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8x8, Inc. (NASDAQ: EGHT), a cloud communications platform provider, has announced upcoming investor events for the fourth fiscal quarter. Key presentations include:
- Morgan Stanley Technology, Media and Telecom Conference
Date: March 7, 2023
Time: 3:55 pm PST - 8x8 Product and Innovation Overview
Date: March 10, 2023
Location: NASDAQ Market Site, New York, NY
Time: 9:00 am - 2:00 pm EST
Both presentations will be webcast via the company's investor relations page.
Summary not available.
8x8, Inc. (NASDAQ: EGHT) has partnered with University of Worcester to implement its XCaaS™ platform during the busy Clearing period. This deployment aims to enhance communication for staff and students, efficiently managing the influx of calls. Previously, the university's separate systems caused downtime and inefficiencies. With 8x8 XCaaS, they achieved zero downtime, with an average Clearing wait time of only 11 seconds. The integration with Microsoft Teams allows for better analytics and agent management, providing a smooth experience across various communication channels.
8x8, Inc. (NASDAQ: EGHT) reported a strong Q3 2023 with total revenue up 18% year-over-year, reaching $184.4 million, driven by service revenue of $175.8 million. The GAAP operating loss improved to $18.1 million from $37.6 million a year ago, while non-GAAP operating profit soared by 485% to $18.3 million. Cash flow from operations spiked 72% to $15.5 million. Annual recurring subscriptions rose 22% to $698 million, with enterprise ARR up 30%. The company repurchased $21.8 million of 2024 convertible senior notes, enhancing financial stability. 8x8 also launched innovative features and was recognized as a leader in its industry.