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8x8, Inc. (NYSE: EGHT) is at the forefront of transforming business communications through its innovative software-as-a-service (SaaS) solutions. As a leader in the industry, 8x8 provides a comprehensive suite of voice, video, chat, contact center, and enterprise-class API solutions, all powered by a robust global cloud communications platform. These solutions enable workforces worldwide to connect and collaborate more efficiently and effectively.
The company's unified platform supports omnichannel communication, allowing employees to seamlessly interact via voice, video, text, chat, and contact centers. This integration is crucial for businesses aiming to enhance their customer experience and streamline internal communications. 8x8's offerings extend to approximately 2.5 million users, with a strong geographic focus in the United States, which contributes a significant portion of its revenue.
8x8 also leverages real-time business analytics and intelligence to provide unique insights across all interactions and channels. These insights help businesses understand customer behavior, optimize operations, and accelerate growth. The company's revenue is further bolstered by sales of hardware and professional services, which complement its integrated technology platform.
Recent achievements include the enhancement of their cloud platform to support even more robust and scalable solutions. Current projects involve expanding their omnichannel capabilities and improving user experience through advanced analytics and artificial intelligence.
With a strong focus on innovation and customer satisfaction, 8x8 continues to solidify its position as a key player in the business communications landscape.
Stay updated with the latest news and developments from 8x8, Inc. and see how they are shaping the future of business communications.
8x8, Inc. (NYSE: EGHT) announced that Archway Marketing Services has chosen its XCaaS platform to enhance communications among its 700 employees across 12 locations in North America. Archway sought a cloud-based solution after facing disruptions with legacy systems, especially during the shift to hybrid work. The integration of 8x8's contact center, voice, video, and chat capabilities aims to improve collaboration and business resilience. The deployment reflects a growing trend among enterprises recognizing the need for integrated cloud solutions to meet modern communication demands.
8x8, Inc. (NYSE: EGHT) announced a partnership with Coca-Cola Europacific Partners (CCEP) Indonesia to enhance the Klik Toko app using 8x8's CPaaS SMS API. This integration provides secure mobile access for managing orders and deliveries, utilizing multi-factor authentication to ensure user verification through SMS. The app's adoption has increased since its launch, offering operational efficiencies and improved customer engagement. Both companies aim to enhance digital capabilities and customer experiences in a mobile-first business environment.
8x8, Inc. (NYSE: EGHT) announced that the Office of Public Works (OPW) in Ireland has implemented its XCaaS solution to modernize communications for over 2,500 staff across 140 sites. The transition from legacy systems enhances collaboration and operational resilience, facilitating remote work on any device. The deployment showcases 8x8's growth in the public sector, with increasing adoption among UK public sector customers, including NHS Trusts. The XCaaS solution provides a reliable cloud platform with a 99.99% SLA, enabling efficient communication and customer engagement.
8x8, Inc. (NYSE: EGHT) has announced significant enhancements to its XCaaS platform, allowing video meetings to support up to 500 participants. This upgrade aims to improve organizational collaboration, particularly for hybrid workforces. Key features include expanded endpoint access for legacy devices, enhanced mobility for mobile users, and real-time visibility across platforms, including Microsoft Teams. The innovations are designed to optimize cost of ownership and increase productivity, helping businesses adapt to modern communication needs.
8x8, Inc. (NYSE: EGHT) is set to release its financial results for the first quarter ending June 30, 2021, on August 4, 2021, after market close. A conference call will follow at 2:00 p.m. PT (5:00 p.m. ET) to discuss the results, lasting approximately 60 minutes. Interested parties can join via phone or attend the webcast through the company's investor relations website. A telephonic replay will be available until August 11, 2021.
8x8, Inc. (NYSE: EGHT) announced an extension of its Experience Communications as a Service (XCaaS) deployment with Platform Housing Group, a major UK housing association. The integration of Video Interaction aims to enhance employee and customer engagements. A month-long pilot showed positive results, with 39% of calls resulting in remote repairs and 26% reducing the need for physical inspections. This initiative aims to improve customer experience and operational efficiency.
8x8, Inc. (NYSE: EGHT) has partnered with Sandler Partners, a top master agent, to expand its reach in unified communications and contact center solutions. This collaboration enables Sandler's 9,000+ technology partners to access 8x8’s Experience Communications as a Service (XCaaS), integrating UCaaS and CCaaS on a secure cloud platform. The partnership responds to rising demand for communication solutions in hybrid work settings, enhancing customer and employee experiences while supporting channel partners in driving new revenue streams.
8x8, a leader in integrated cloud communications, announced its participation in several investor conferences in May and June 2021.
Key Dates:
- J.P. Morgan Conference: May 26, 2021
- William Blair Growth Stock Conference: June 3, 2021, at 10:40 AM PT
- Baird Global Consumer Conference: June 9, 2021, at 9:50 AM PT
- BofA Securities Technology Conference: June 10, 2021, at 10:00 AM PT
Webcasts are available on their investor relations page.
8x8, Inc. (NYSE: EGHT) announced the launch of Experience Communications as a Service (XCaaS), a new cloud communications model. This innovative service integrates communication tools like Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to enhance collaboration and improve customer experience.
CEO Dave Sipes emphasized XCaaS aims to address the challenges faced by organizations due to fragmented communication solutions, allowing businesses to provide seamless customer interactions.
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