Welcome to our dedicated page for 8X8 news (Ticker: EGHT), a resource for investors and traders seeking the latest updates and insights on 8X8 stock.
8x8, Inc. (NASDAQ: EGHT) is a global business communications platform provider that focuses on customer experience through an integrated combination of Contact Center, Unified Communications, and CPaaS solutions. The 8x8 Platform for CX, frequently referenced in company announcements, integrates AI at multiple levels to support personalized customer journeys, operational insights, and collaboration for teams across industries.
This news page aggregates coverage of 8x8’s latest developments, including product enhancements, platform innovations, acquisitions, security and compliance milestones, and financial results. Recent press releases describe new AI and omnichannel capabilities across the 8x8 Platform for CX, such as real-time voice summarizations, AI-powered transcriptions, expanded messaging channels, and integrated workforce management features for contact centers.
Investors and industry observers can follow updates on 8x8’s strategic moves, such as the acquisition of Maven Lab to strengthen APAC-native messaging and customer engagement, as well as retail-focused offerings like 8x8 Social Connect, Aftersale Assist, and Sales Assist. News items also highlight the company’s participation in investor conferences, adoption trends for AI-powered solutions, and recognition in industry assessments and awards.
By reviewing the EGHT news feed on this page, readers can track how 8x8 evolves its platform, responds to security and privacy requirements with standards like ISO/IEC 27018, and reports on quarterly financial performance through earnings announcements and related updates.
8x8 (NASDAQ: EGHT) was ranked No. 1 in Total Product Satisfaction in the 2025 Enterprise CX Product Satisfaction Study by Eastern Management Group. The study evaluated 10 major CX vendors across technology, reliability, innovation, and management tools; 8x8 scored highest overall and outperformed peers across multiple categories.
The company highlighted its unified CX platform combining contact center, business communications, and AI insights to simplify enterprise CX and give IT teams operational control.
8x8 (NASDAQ: EGHT) announced channel recognition on March 26, 2026, with Emily Masterton named to CRN Channel Leaders EMEA and David Land named a CRN ANZ Channel Chief. The company also won nine Palomarr Insight Awards across communications and contact center categories, highlighting partner-focused platform strength.
8x8 (NASDAQ: EGHT) announced general availability of 8x8 Engage globally on March 12, 2026, now offered through all channel partners and the 8x8 Platform for CX. Adoption metrics show strong early traction: customer adoption is >150% year-over-year, daily active new customers are nearly 5X, and daily active users are >4X.
8x8 Engage is built for distributed, mobile, and expert teams, with CRM integration, AI summaries and sentiment, intelligent routing, and unified governance and analytics to expand CX beyond traditional contact centers.
8x8 (NASDAQ: EGHT) won the Cybersecurity Initiative of the Year – Singapore at the Asian Telecom Awards 2026 for 8x8 Omni Shield, a real-time SMS fraud mitigation capability.
Omni Shield embeds fraud controls into 8x8 Connect, detected more than 85% of fraudulent SMS traffic in early deployments, and offers no-code monitoring, configurable alerts, automated suspension, and traffic visibility to reduce response times.
8x8 (NASDAQ: EGHT) and KCOM announced a UK partnership to deliver carrier-grade unified communications, contact center, and AI-powered capabilities running on KCOM’s network. The deal combines KCOM’s carrier infrastructure with the 8x8 Platform for CX to improve performance, control, resilience, and remove reliance on third-party carrier connectivity.
Joint go-to-market activity and expanded contact center offerings will roll out across the UK over the coming year, targeting enterprise and public-sector customers including mission-critical environments.
8x8 (NASDAQ: EGHT) launched 8x8 Smart Assist, an AI-powered contact center feature embedded in the 8x8 Agent Workspace to provide real-time guidance, automated summaries, and in-workflow actions. Early deployments reported a 23% reduction in agent onboarding time.
The solution aims to shorten time-to-resolution, reduce after-call work, increase first-contact resolution, and improve agent satisfaction by preserving context and integrating with CRM workflows.
8x8 (NASDAQ: EGHT) announced platform-wide CX upgrades on February 18, 2026 that embed AI and automation across contact center, UC, and APIs.
Key changes include Customer 360 for cross-channel context, Workforce Management included with contact center packages, WhatsApp engagement, and automated onboarding to reduce handle times and simplify operations.
8x8 (NASDAQ: EGHT) launched 8x8 Silent Mobile Authentication in the Philippines on February 11, 2026, in partnership with PLDT Enterprise.
The integration with PLDT’s SmartSafe SilentAccess enables silent SIM- and network-based user verification to reduce OTP use, lower authentication friction, and help mitigate spoofing and SIM-swap fraud.
8x8 (NASDAQ: EGHT) reported third quarter fiscal 2026 results for the period ended December 31, 2025, with total revenue $185.1M and record service revenue $179.7M. GAAP net income was $5.1M and adjusted EBITDA was $26.3M. Cash from operations was $20.7M, marking the company’s 20th consecutive quarter of positive operating cash flow. Management raised guidance for Q4 and fiscal 2026 on a non-GAAP basis and highlighted product innovations, ISO/IEC 27018 certification, and continued debt reduction with $224M repaid since August 2022.
8x8 (NASDAQ: EGHT) reported accelerating adoption of its Platform for CX in Q3 FY26, driven by AI-powered automation, messaging and voice APIs, and product enhancements. Key metrics include a 70% YoY increase in Intelligent Customer Assistant contracts and large YoY gains in AI and API interactions, plus a 4.8/5 Gartner Peer Insights rating.
Product updates include Customer 360, Retail Nationwide, Mitel SIP support, WCAG site map, meeting controls, and ISO/IEC 27018 privacy certification.