Welcome to our dedicated page for 8X8 news (Ticker: EGHT), a resource for investors and traders seeking the latest updates and insights on 8X8 stock.
8x8, Inc. (NASDAQ: EGHT) is a global business communications platform provider that focuses on customer experience through an integrated combination of Contact Center, Unified Communications, and CPaaS solutions. The 8x8 Platform for CX, frequently referenced in company announcements, integrates AI at multiple levels to support personalized customer journeys, operational insights, and collaboration for teams across industries.
This news page aggregates coverage of 8x8’s latest developments, including product enhancements, platform innovations, acquisitions, security and compliance milestones, and financial results. Recent press releases describe new AI and omnichannel capabilities across the 8x8 Platform for CX, such as real-time voice summarizations, AI-powered transcriptions, expanded messaging channels, and integrated workforce management features for contact centers.
Investors and industry observers can follow updates on 8x8’s strategic moves, such as the acquisition of Maven Lab to strengthen APAC-native messaging and customer engagement, as well as retail-focused offerings like 8x8 Social Connect, Aftersale Assist, and Sales Assist. News items also highlight the company’s participation in investor conferences, adoption trends for AI-powered solutions, and recognition in industry assessments and awards.
By reviewing the EGHT news feed on this page, readers can track how 8x8 evolves its platform, responds to security and privacy requirements with standards like ISO/IEC 27018, and reports on quarterly financial performance through earnings announcements and related updates.
8x8 (NASDAQ: EGHT) earned five Stevie Awards at The 24th Annual American Business Awards, including two Gold honors for Customer Service Team of the Year and Achievement in Management. The wins span customer service, technology, and management; 8x8 has 21 Stevie Awards over three years.
Synthflow AI and 8x8 (NASDAQ: EGHT) formed a strategic partnership to integrate Synthflow’s agentic AI into the 8x8 Contact Center, automating voice, chat, and digital channels.
The integration supports 30+ languages, low latency conversations, interruption handling, and aims to boost CSAT, increase containment, shorten implementations, and enable reselling through 8x8 channels and the 8x8 App Store.
The partners cite Synthflow’s experience with 65 million voice interactions and reference a $54 billion global voice AI market by 2033 as rationale for the collaboration.
8x8 (NASDAQ: EGHT) launched Retail Nationwide in the UK on April 21, 2026, debuting at Retail Technology Show 2026 in London. The mobile-first UC solution supports a desk phone plus up to five shared mobile/tablet devices per licence and standardised configuration across stores.
8x8 highlighted partner GTN, retail-specific AI features (Aftersale Assist, Sales Assist), centralized MDM integration, and commitments to responsible AI and data protection.
8x8 (NASDAQ: EGHT) will release fourth quarter and fiscal year 2026 results for the period ended March 31, 2026 after market close on May 19, 2026. The company will host a conference call the same day at 2:00 p.m. PT (5:00 p.m. ET) to discuss results.
Registrants receive dial-in numbers and a unique PIN; a live webcast will be available on the company investor relations events page and an audio archive will remain for 90 days.
8x8 (NASDAQ: EGHT) launched 8x8 AI Studio, a native AI development environment now in early availability that lets teams build, test, and deploy AI agents on the 8x8 Platform for CX using natural language.
The Builder enables non‑technical users to create voice and digital agents quickly; dozens of customers across 15+ verticals are running hundreds of agents. Early availability includes a free testing tier; consumption fees apply for production use.
8x8 (NASDAQ: EGHT) announced that 8x8 Engage won Gold in the User Experience (Product UX) category at the 2026 NY Product Design Awards on April 9, 2026. The award recognizes design innovation and functional excellence for enterprise CX software that unifies channels into a single workspace.
8x8 Engage consolidates voice, video, SMS, RCS, WhatsApp, Messenger, and Viber into one workspace to reduce friction for customer-facing teams and streamline internal escalations.
8x8 (NASDAQ: EGHT) was ranked No. 1 in Total Product Satisfaction in the 2025 Enterprise CX Product Satisfaction Study by Eastern Management Group. The study evaluated 10 major CX vendors across technology, reliability, innovation, and management tools; 8x8 scored highest overall and outperformed peers across multiple categories.
The company highlighted its unified CX platform combining contact center, business communications, and AI insights to simplify enterprise CX and give IT teams operational control.
8x8 (NASDAQ: EGHT) announced channel recognition on March 26, 2026, with Emily Masterton named to CRN Channel Leaders EMEA and David Land named a CRN ANZ Channel Chief. The company also won nine Palomarr Insight Awards across communications and contact center categories, highlighting partner-focused platform strength.
8x8 (NASDAQ: EGHT) announced general availability of 8x8 Engage globally on March 12, 2026, now offered through all channel partners and the 8x8 Platform for CX. Adoption metrics show strong early traction: customer adoption is >150% year-over-year, daily active new customers are nearly 5X, and daily active users are >4X.
8x8 Engage is built for distributed, mobile, and expert teams, with CRM integration, AI summaries and sentiment, intelligent routing, and unified governance and analytics to expand CX beyond traditional contact centers.
8x8 (NASDAQ: EGHT) won the Cybersecurity Initiative of the Year – Singapore at the Asian Telecom Awards 2026 for 8x8 Omni Shield, a real-time SMS fraud mitigation capability.
Omni Shield embeds fraud controls into 8x8 Connect, detected more than 85% of fraudulent SMS traffic in early deployments, and offers no-code monitoring, configurable alerts, automated suspension, and traffic visibility to reduce response times.