Welcome to our dedicated page for 8x8 news (Ticker: EGHT), a resource for investors and traders seeking the latest updates and insights on 8x8 stock.
8x8, Inc. (NYSE: EGHT) is at the forefront of transforming business communications through its innovative software-as-a-service (SaaS) solutions. As a leader in the industry, 8x8 provides a comprehensive suite of voice, video, chat, contact center, and enterprise-class API solutions, all powered by a robust global cloud communications platform. These solutions enable workforces worldwide to connect and collaborate more efficiently and effectively.
The company's unified platform supports omnichannel communication, allowing employees to seamlessly interact via voice, video, text, chat, and contact centers. This integration is crucial for businesses aiming to enhance their customer experience and streamline internal communications. 8x8's offerings extend to approximately 2.5 million users, with a strong geographic focus in the United States, which contributes a significant portion of its revenue.
8x8 also leverages real-time business analytics and intelligence to provide unique insights across all interactions and channels. These insights help businesses understand customer behavior, optimize operations, and accelerate growth. The company's revenue is further bolstered by sales of hardware and professional services, which complement its integrated technology platform.
Recent achievements include the enhancement of their cloud platform to support even more robust and scalable solutions. Current projects involve expanding their omnichannel capabilities and improving user experience through advanced analytics and artificial intelligence.
With a strong focus on innovation and customer satisfaction, 8x8 continues to solidify its position as a key player in the business communications landscape.
Stay updated with the latest news and developments from 8x8, Inc. and see how they are shaping the future of business communications.
8x8 Inc reported Q2 FY2025 financial results with total revenue of $181.0 million, down from $185.0 million year-over-year. Service revenue was $175.1 million, compared to $177.8 million in Q2 FY2024. The company achieved GAAP operating income of $7.2 million versus a loss last year, while non-GAAP operating profit was $21.5 million. Sales of new products increased over 60% year-over-year, led by AI-based solutions. The company marked its 15th consecutive quarter of positive cash flow from operations and reduced total debt principal by 32% over two years to $369 million.
CareMonitor has implemented 8x8 CPaaS to enhance patient interactions, integrating 8x8 Jitsi as a Service and 8x8 SMS API to support over 5,000 daily patient interactions. The integration has resulted in a 53% reduction in total spending and a 30% decrease in development time. The solution enables HIPAA-compliant telehealth capabilities and real-time notifications, improving patient care plan adherence. CareMonitor benefits from 24/7 support, scalability, and quick implementation, taking less than a week to set up the Jitsi as a Service functionality.
8x8, Inc. (NASDAQ: EGHT), a leading provider of business communications, CX, and CPaaS platforms, has announced the schedule for its second quarter fiscal 2025 earnings release and conference call. The company will release its financial results for the quarter ended September 30, 2024, after the market closes on Monday, November 4, 2024. Following the release, 8x8 will host a conference call at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time) to discuss the results.
The conference call is expected to last approximately 60 minutes. Participants can register to join the live call and will receive dial-in numbers and a unique PIN upon registration. A live webcast of the call will also be available on the company's investor relations events and presentations page, with an audio archive accessible for 90 days following the call.
8x8, Inc. (NASDAQ: EGHT) has expanded its AI-powered 8x8 Intelligent Customer Assistant to include voice support, complementing existing digital capabilities. This enhancement has led to a 200% year-over-year increase in customer adoption and over one million interactions to date. The solution now offers:
1. Human-like voice and digital interactions across multiple regions and languages
2. Automation of customer interactions for various use cases
3. Improved operational efficiency and increased first contact resolution rates
4. Seamless workflows from self-service to live agent assistance
5. Complete customer context for personalized experiences
6. Rapid deployment across multiple channels
7. Rich conversation insights and analytics
8. Turnkey integration options with CRMs
The expanded capabilities aim to meet changing customer expectations and provide enhanced, seamless support options.
8x8, Inc. (NASDAQ: EGHT) has been named a Leader in the 2024 Gartner Magic Quadrant for Unified Communications as a Service for the thirteenth consecutive year. This recognition highlights 8x8's strategic focus on innovating its modern, single cloud platform and suite of connected products.
The 8x8 platform offers a comprehensive suite of services, including 8x8 Work with enterprise cloud voice, video meetings, and team chat capabilities. It also provides AI-powered cloud contact center, business SMS, virtual agents, WEM, and high-volume messaging. The platform boasts industry-leading global coverage in 59 countries and a financially backed 99.999% uptime SLA.
8x8 also offers seamless integration with Microsoft Teams through various native integration options. In addition to this recognition, 8x8 has been recognized for nine consecutive years in the Gartner Magic Quadrant for Contact Center as a Service.
8x8, Inc. (NASDAQ: EGHT) has expanded the availability of Video Elevation capabilities for its Contact Center platform. This new feature enables contact center agents to visually diagnose and resolve issues, reducing the need for onsite technical assistance and improving customer experience. Key benefits include:
1. 150% quarter-over-quarter growth in video interactions initiated by agents
2. Reduced support costs and unnecessary onsite visits
3. Enhanced first contact resolution for various industries
4. Improved customer satisfaction and resolution time
5. Easy-to-use, mobile-first engagement for multiple sectors
The Video Elevation feature is part of 8x8's integrated cloud UCaaS and CCaaS solution, which offers a 99.999% uptime SLA.
8x8, Inc. (NASDAQ: EGHT), a leading business communications, CX and CPaaS platform provider, has won two prestigious Stevie® Awards in the 2024 International Business Awards®. The company's Professional Services organization received a Silver Stevie® Award for Technology Team of the Year and a Bronze Stevie® Award for Customer Service Team of the Year.
The judges praised 8x8's exceptional customer-centric approach, highlighting their in-depth, personalized service through discovery workshops. Chuck Emmette, Global Vice President of Professional Services at 8x8, expressed honor at the recognition and emphasized the company's commitment to delivering consistent, seamless experiences to customers.
The 2024 International Business Awards received entries from organizations in 62 nations and territories. Winners will be celebrated at a gala banquet in Istanbul, Turkey on October 11, 2024.
8x8, Inc. (NASDAQ: EGHT) has been recognized as a leader in the programmable video market by industry expert Tsahi Levent-Levi in a new report. The report highlights 8x8 Jitsi as a Service (JaaS), part of the 8x8 CPaaS portfolio, as one of the top six competitors among 19 in the industry. 8x8 JaaS received the highest score for solution ability and performance, offering various integration options including open source, hosted, and hybrid.
The report emphasizes 8x8's commitment to customer needs and product reliability. An 8x8 customer, Berst, achieved a 50% reduction in operating costs using the platform. The 8x8 cloud contact center and unified communications platform offers integrated contact center, business phone, team chat, video meetings, and CPaaS capabilities with a financially backed 99.999% uptime SLA.
8x8, Inc. (NASDAQ: EGHT) announced significant momentum for its Customer Experience (CX) AI-powered platform transformation, driving year-over-year contact center growth. Key initiatives include:
1. The Global CX 100 Awards, honoring CX pioneers.
2. The 8x8 CX Tour, a seven-city roadshow showcasing CX best practices.
3. AI-powered innovations enhancing the 8x8 CX Cloud Platform.
Business highlights as of June 30, 2024:
- 9% growth in total 8x8 Contact Center customers
- 35% year-over-year growth in mid-sized enterprises segment
- 40% year-over-year increase in new 8x8 CX product sales
- 200% year-over-year growth in customers using 8x8 Intelligent Customer Assistant
- 25% increase in monthly 8x8 CPaaS digital interactions in the past six months
8x8, Inc. (NASDAQ: EGHT) announced that Summit Fleet, a leading fleet management firm in Australia, has deployed 8x8's cloud contact center and unified communications platform, including 8x8 Voice for Microsoft Teams. The migration, completed in less than six weeks, aims to support Summit Fleet's hybrid workforce, provide cost-effective insights into its contact center, and enhance customer and employee experiences.
Key benefits of the 8x8 platform for Summit Fleet include:
- Advanced reporting functionality
- Intuitive and powerful features
- Affordable pricing
- Improved communication capabilities for hybrid work
- Enhanced employee collaboration and customer service
The platform offers integrated contact center, business phone, team chat, video meetings, and SMS capabilities, with a 99.999% uptime SLA across the integrated cloud UCaaS and CCaaS solution.
FAQ
What is the current stock price of 8x8 (EGHT)?
What is the market cap of 8x8 (EGHT)?
What does 8x8, Inc. do?
How many users does 8x8 serve?
What is 8x8's main geographic market?
What kind of platform does 8x8 offer?
What additional services does 8x8 provide besides software solutions?
How does 8x8 use real-time analytics?
What recent achievements has 8x8 made?
How does 8x8 help businesses with customer interactions?
What is the main focus of 8x8's current projects?
Why is 8x8 considered a leader in business communications?
