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8x8, Inc. (NYSE: EGHT) is at the forefront of transforming business communications through its innovative software-as-a-service (SaaS) solutions. As a leader in the industry, 8x8 provides a comprehensive suite of voice, video, chat, contact center, and enterprise-class API solutions, all powered by a robust global cloud communications platform. These solutions enable workforces worldwide to connect and collaborate more efficiently and effectively.
The company's unified platform supports omnichannel communication, allowing employees to seamlessly interact via voice, video, text, chat, and contact centers. This integration is crucial for businesses aiming to enhance their customer experience and streamline internal communications. 8x8's offerings extend to approximately 2.5 million users, with a strong geographic focus in the United States, which contributes a significant portion of its revenue.
8x8 also leverages real-time business analytics and intelligence to provide unique insights across all interactions and channels. These insights help businesses understand customer behavior, optimize operations, and accelerate growth. The company's revenue is further bolstered by sales of hardware and professional services, which complement its integrated technology platform.
Recent achievements include the enhancement of their cloud platform to support even more robust and scalable solutions. Current projects involve expanding their omnichannel capabilities and improving user experience through advanced analytics and artificial intelligence.
With a strong focus on innovation and customer satisfaction, 8x8 continues to solidify its position as a key player in the business communications landscape.
Stay updated with the latest news and developments from 8x8, Inc. and see how they are shaping the future of business communications.
8x8, Inc. (NASDAQ: EGHT) has expanded its AI-powered 8x8 Intelligent Customer Assistant to include voice support, complementing existing digital capabilities. This enhancement has led to a 200% year-over-year increase in customer adoption and over one million interactions to date. The solution now offers:
1. Human-like voice and digital interactions across multiple regions and languages
2. Automation of customer interactions for various use cases
3. Improved operational efficiency and increased first contact resolution rates
4. Seamless workflows from self-service to live agent assistance
5. Complete customer context for personalized experiences
6. Rapid deployment across multiple channels
7. Rich conversation insights and analytics
8. Turnkey integration options with CRMs
The expanded capabilities aim to meet changing customer expectations and provide enhanced, seamless support options.
8x8, Inc. (NASDAQ: EGHT) has been named a Leader in the 2024 Gartner Magic Quadrant for Unified Communications as a Service for the thirteenth consecutive year. This recognition highlights 8x8's strategic focus on innovating its modern, single cloud platform and suite of connected products.
The 8x8 platform offers a comprehensive suite of services, including 8x8 Work with enterprise cloud voice, video meetings, and team chat capabilities. It also provides AI-powered cloud contact center, business SMS, virtual agents, WEM, and high-volume messaging. The platform boasts industry-leading global coverage in 59 countries and a financially backed 99.999% uptime SLA.
8x8 also offers seamless integration with Microsoft Teams through various native integration options. In addition to this recognition, 8x8 has been recognized for nine consecutive years in the Gartner Magic Quadrant for Contact Center as a Service.
8x8, Inc. (NASDAQ: EGHT) has expanded the availability of Video Elevation capabilities for its Contact Center platform. This new feature enables contact center agents to visually diagnose and resolve issues, reducing the need for onsite technical assistance and improving customer experience. Key benefits include:
1. 150% quarter-over-quarter growth in video interactions initiated by agents
2. Reduced support costs and unnecessary onsite visits
3. Enhanced first contact resolution for various industries
4. Improved customer satisfaction and resolution time
5. Easy-to-use, mobile-first engagement for multiple sectors
The Video Elevation feature is part of 8x8's integrated cloud UCaaS and CCaaS solution, which offers a 99.999% uptime SLA.
8x8, Inc. (NASDAQ: EGHT), a leading business communications, CX and CPaaS platform provider, has won two prestigious Stevie® Awards in the 2024 International Business Awards®. The company's Professional Services organization received a Silver Stevie® Award for Technology Team of the Year and a Bronze Stevie® Award for Customer Service Team of the Year.
The judges praised 8x8's exceptional customer-centric approach, highlighting their in-depth, personalized service through discovery workshops. Chuck Emmette, Global Vice President of Professional Services at 8x8, expressed honor at the recognition and emphasized the company's commitment to delivering consistent, seamless experiences to customers.
The 2024 International Business Awards received entries from organizations in 62 nations and territories. Winners will be celebrated at a gala banquet in Istanbul, Turkey on October 11, 2024.
8x8, Inc. (NASDAQ: EGHT) has been recognized as a leader in the programmable video market by industry expert Tsahi Levent-Levi in a new report. The report highlights 8x8 Jitsi as a Service (JaaS), part of the 8x8 CPaaS portfolio, as one of the top six competitors among 19 in the industry. 8x8 JaaS received the highest score for solution ability and performance, offering various integration options including open source, hosted, and hybrid.
The report emphasizes 8x8's commitment to customer needs and product reliability. An 8x8 customer, Berst, achieved a 50% reduction in operating costs using the platform. The 8x8 cloud contact center and unified communications platform offers integrated contact center, business phone, team chat, video meetings, and CPaaS capabilities with a financially backed 99.999% uptime SLA.
8x8, Inc. (NASDAQ: EGHT) announced significant momentum for its Customer Experience (CX) AI-powered platform transformation, driving year-over-year contact center growth. Key initiatives include:
1. The Global CX 100 Awards, honoring CX pioneers.
2. The 8x8 CX Tour, a seven-city roadshow showcasing CX best practices.
3. AI-powered innovations enhancing the 8x8 CX Cloud Platform.
Business highlights as of June 30, 2024:
- 9% growth in total 8x8 Contact Center customers
- 35% year-over-year growth in mid-sized enterprises segment
- 40% year-over-year increase in new 8x8 CX product sales
- 200% year-over-year growth in customers using 8x8 Intelligent Customer Assistant
- 25% increase in monthly 8x8 CPaaS digital interactions in the past six months
8x8, Inc. (NASDAQ: EGHT) announced that Summit Fleet, a leading fleet management firm in Australia, has deployed 8x8's cloud contact center and unified communications platform, including 8x8 Voice for Microsoft Teams. The migration, completed in less than six weeks, aims to support Summit Fleet's hybrid workforce, provide cost-effective insights into its contact center, and enhance customer and employee experiences.
Key benefits of the 8x8 platform for Summit Fleet include:
- Advanced reporting functionality
- Intuitive and powerful features
- Affordable pricing
- Improved communication capabilities for hybrid work
- Enhanced employee collaboration and customer service
The platform offers integrated contact center, business phone, team chat, video meetings, and SMS capabilities, with a 99.999% uptime SLA across the integrated cloud UCaaS and CCaaS solution.
8x8, Inc. (NASDAQ: EGHT) reported financial results for Q1 FY2025 ended June 30, 2024. Total revenue was $178.1 million, down from $183.3 million in Q1 FY2024. Service revenue was $172.8 million, compared to $175.2 million in the same period last year. The company reported a GAAP net loss of $10.3 million, an improvement from $15.3 million loss in Q1 FY2024.
8x8 highlighted product innovations, including new AI capabilities across its cloud contact center and unified communications platform. The company also announced the early repayment of its $225 million term loan due in 2027, using proceeds from a new $200 million Delayed Draw Term Loan and cash on hand.
8x8, Inc. (NASDAQ: EGHT) has launched 8x8 Active Assessor, a new AI-powered solution for UK housing associations. This innovative tool enables landlords to proactively engage tenants, meet legal requirements, and ensure homes comply with health and safety standards. The solution helps identify and resolve potential property issues quickly, potentially reducing repair times from weeks to hours.
Key benefits include:
- Enhanced tenant engagement through SMS messaging
- Improved tenant satisfaction with proactive issue identification
- Faster evaluation of early warning signals using video technology
- Trackable information for regulatory compliance
- Intelligent data collection using conversational AI
8x8 Active Assessor aids landlords in meeting Tenant Satisfaction Measures requirements and legal duties under Awaab's Law. The solution is built on 8x8's AI-powered messaging platform and integrates with their existing products.
8x8, Inc. (NASDAQ: EGHT) has announced recent innovations to its cloud platform, enhancing customer and employee experiences. Key updates include:
1. 8x8 Intelligent Customer Assistant now supports voice interactions across multiple regions and languages.
2. Improved AI-powered transcriptions with expanded language support and integration with external CRMs.
3. Meeting summarization feature for easier follow-ups and action items.
4. Proactive Outreach for direct communication via SMS and WhatsApp.
5. Mobile-first Supervisor Workspace for on-the-go contact center management.
6. Silent Mobile Authentication for CPaaS customers, enhancing security and user experience.
7. Native WhatsApp integrations with customer engagement platforms.
These enhancements aim to improve customer engagement across organizations and drive business success.
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