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8x8, Inc. (NYSE: EGHT) is at the forefront of transforming business communications through its innovative software-as-a-service (SaaS) solutions. As a leader in the industry, 8x8 provides a comprehensive suite of voice, video, chat, contact center, and enterprise-class API solutions, all powered by a robust global cloud communications platform. These solutions enable workforces worldwide to connect and collaborate more efficiently and effectively.
The company's unified platform supports omnichannel communication, allowing employees to seamlessly interact via voice, video, text, chat, and contact centers. This integration is crucial for businesses aiming to enhance their customer experience and streamline internal communications. 8x8's offerings extend to approximately 2.5 million users, with a strong geographic focus in the United States, which contributes a significant portion of its revenue.
8x8 also leverages real-time business analytics and intelligence to provide unique insights across all interactions and channels. These insights help businesses understand customer behavior, optimize operations, and accelerate growth. The company's revenue is further bolstered by sales of hardware and professional services, which complement its integrated technology platform.
Recent achievements include the enhancement of their cloud platform to support even more robust and scalable solutions. Current projects involve expanding their omnichannel capabilities and improving user experience through advanced analytics and artificial intelligence.
With a strong focus on innovation and customer satisfaction, 8x8 continues to solidify its position as a key player in the business communications landscape.
Stay updated with the latest news and developments from 8x8, Inc. and see how they are shaping the future of business communications.
8x8, Inc. (NYSE: EGHT) expands its Global Reach to 46 countries, enhancing service quality in Russia, Japan, and Puerto Rico. The newly launched 8x8 XCaaS integrates cloud communication solutions, offering a reliable platform with a 99.999% SLA for businesses. This advancement allows multinational enterprises to eliminate reliance on costly local-hosted systems while ensuring high-quality voice and video communications. Organizations can access emergency services, local numbers, and seamless deployment for enhanced operational efficiency.
8x8, Inc. (NYSE: EGHT) has partnered with Proximie to deploy its callstats solution, enhancing virtual healthcare by allowing clinicians to participate in surgeries remotely. This integration improves video and call quality for Proximie's platform, which connects medical professionals globally to share best practices. Since implementing 8x8 callstats, Proximie has reported reduced IT workload and improved scalability for virtual procedures, supporting high-quality healthcare delivery.
8x8, Inc. (NYSE: EGHT) announced the successful deployment of 8x8 XCaaS at Darlington Building Society as part of its digital transformation efforts. The robust cloud communications platform supports remote work, ensuring seamless customer engagement and secure transactions. Implemented in July 2021, the system includes features such as contact center, voice, video meetings, and chat, designed to enhance employee collaboration and customer service. Darlington Building Society, operational since 1856, has assets of £705m as of December 2020.
8x8, Inc. (NYSE: EGHT) has entered a strategic distribution agreement with SYNNEX Corporation (NYSE: SNX) to provide 8x8 XCaaS to SYNNEX’s partner community in North America. This partnership is designed to enhance cloud-based communication and collaboration tools for resellers, including integrated UCaaS and CCaaS solutions. 8x8 XCaaS boasts a 99.999% service level agreement and will be available through SYNNEX's network. This collaboration aims to capitalize on the growing demand for cloud communication solutions across various sectors.
8x8, Inc. (NYSE: EGHT) announced participation in the BMO 2021 Technology Summit on August 24-25, 2021. Management will engage in a fireside chat and group meetings to discuss the company's integrated cloud communications platform, which supports voice, video, chat, and API solutions. As a leading provider, 8x8 is focused on enhancing business communications globally while delivering real-time analytics to improve customer interactions. For more details, visit investors.8x8.com.
8x8, Inc. (NYSE: EGHT) has been recognized as a Challenger in the 2021 Gartner Magic Quadrant for Contact Center as a Service, marking the seventh consecutive year of acknowledgment. CEO Dave Sipes highlighted this recognition as validation of their commitment to exceptional customer service. The 8x8 Contact Center enhances agent engagement and operational efficiency, integrating various communication services on a secure platform with a global uptime SLA of 99.999%. Additionally, 8x8 has maintained its position as a Leader in the Gartner Magic Quadrant for Unified Communications as a Service for nine years.
8x8, Inc. (NYSE: EGHT) has announced a groundbreaking 99.999% global uptime SLA across its UCaaS and CCaaS solutions, setting a new industry standard for cloud communications. This enhancement is designed to boost reliability and connectivity for over 3,500 employees in more than 700 offices nationwide. The company's infrastructure spans 35 regions, employing advanced redundancy and patented routing technology to ensure top performance. This achievement underscores the importance of service reliability for organizations transitioning to hybrid work environments.
8x8, Inc. (NYSE: EGHT) announced the appointment of Alison Gleeson to its board of directors. Previously, she served as Senior Vice President at Cisco Americas, leading a workforce of 9,000 and overseeing $25 billion in revenue. Gleeson is recognized for her expertise in evolving go-to-market strategies and partnerships. Chief Executive Officer Dave Sipes expressed optimism about leveraging her experience to drive growth and enhance customer success. Gleeson emphasized the importance of effective communication in today's business environment and expressed her commitment to 8x8's growth.
8x8, Inc. (NYSE: EGHT) is set to attend several investor conferences in August and September 2021. Key events include the 24th Annual Technology Conference on August 11, BTIG Cloud Communications Forum on September 8, Colliers Institutional Conference on September 9, and the Jefferies Virtual Software Conference on September 14. Each event features fireside chats and group meetings, providing an opportunity for management to engage with investors. For more details, visit investors.8x8.com.
8x8, Inc. (NYSE: EGHT) reported Q1 fiscal 2022 results, showing total revenue of $148.3 million, a 22% year-over-year increase. Service revenue rose 21% to $137.8 million. Despite a GAAP operating loss of $38.8 million, a non-GAAP operating profit of $1.3 million was achieved. The company's annualized recurring subscriptions (ARR) grew to $535.8 million, up 24%, with a significant increase in high-value customers. The gross margin improved to 60%, alongside strong product innovation through the introduction of XCaaS. The financial outlook for Q2 and full-year revenue has been raised.
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