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8x8, Inc. (NYSE: EGHT) is at the forefront of transforming business communications through its innovative software-as-a-service (SaaS) solutions. As a leader in the industry, 8x8 provides a comprehensive suite of voice, video, chat, contact center, and enterprise-class API solutions, all powered by a robust global cloud communications platform. These solutions enable workforces worldwide to connect and collaborate more efficiently and effectively.
The company's unified platform supports omnichannel communication, allowing employees to seamlessly interact via voice, video, text, chat, and contact centers. This integration is crucial for businesses aiming to enhance their customer experience and streamline internal communications. 8x8's offerings extend to approximately 2.5 million users, with a strong geographic focus in the United States, which contributes a significant portion of its revenue.
8x8 also leverages real-time business analytics and intelligence to provide unique insights across all interactions and channels. These insights help businesses understand customer behavior, optimize operations, and accelerate growth. The company's revenue is further bolstered by sales of hardware and professional services, which complement its integrated technology platform.
Recent achievements include the enhancement of their cloud platform to support even more robust and scalable solutions. Current projects involve expanding their omnichannel capabilities and improving user experience through advanced analytics and artificial intelligence.
With a strong focus on innovation and customer satisfaction, 8x8 continues to solidify its position as a key player in the business communications landscape.
Stay updated with the latest news and developments from 8x8, Inc. and see how they are shaping the future of business communications.
8x8, Inc. (NYSE: EGHT) announces its 8x8 Contact Center for Microsoft Teams, a certified integration enhancing customer experience. This platform allows seamless communication between contact center agents and customers via Teams. With omnichannel functionality, it supports PSTN calls, boosting agent performance and providing rich analytics. The solution enables integration with 25+ business applications and is operational in 42 countries, ensuring global connectivity. The development aligns with the growing adoption of Microsoft Teams among organizations, as highlighted by Metrigy Research.
8x8, Inc. (NYSE: EGHT) has appointed Amritesh Chaudhuri as Executive Vice President and Chief Marketing Officer, effective March 1, 2021. Chaudhuri, previously at RingCentral and Oracle, brings extensive experience in cloud marketing. CEO Dave Sipes emphasized his role in enhancing 8x8's market leadership in unified communications and contact centers. Former CMO Marge Breya will transition to a consultant role. This leadership change is viewed positively as it aligns with the company's growth strategy in the evolving cloud communications market.
8x8, Inc. (NYSE: EGHT) has been recognized as a Leader in the IDC MarketScape assessments for both Worldwide UCaaS Service Providers for Enterprise and SMB for 2021. This recognition highlights 8x8's strengths in innovation, offering strategy, and implementation, making it a suitable choice for enterprises seeking integrated communications solutions. The company provides a comprehensive cloud communications platform that supports distributed workforces, enhancing productivity through tools like 8x8 Work and Microsoft Teams integration.
8x8, Inc. (NYSE: EGHT) has announced its participation in key investor conferences throughout March 2021. Notable events include the Morgan Stanley Technology, Media and Telecom Conference on March 3, where they will present at 9:30 AM Pacific Time, and a one-on-one format at the Jefferies Enterprise Communications Summit on March 10, followed by the 2021 Stephens Inc. Best Ideas Conference on March 11.
This participation highlights 8x8's commitment to engaging with investors as a leading provider of cloud communications solutions.
8x8, Inc. (NYSE: EGHT) has announced a new Participating Addendum with the State of Washington under the NASPO ValuePoint Cloud Solutions contract. This agreement allows state, local, and education government agencies to procure 8x8's integrated cloud solutions, including contact center, voice communications, chat, and video conferencing services. This initiative aims to modernize constituent engagement and enhance communication for over 800,000 residents in Snohomish and Island counties. 8x8's platform supports remote work and aims to reduce costs for agencies transitioning from legacy systems.
8x8 (NYSE: EGHT) announced significant growth in its channel operations, driven by its integrated cloud contact center and communications platform. Highlights include a 64% year-over-year increase in channel bookings, which accounted for 64% of new bookings. The enterprise Annual Recurring Revenue (ARR) rose by 46%, and the number of channel partners increased by over 38%. Notably, the UK public sector market contributed to a near doubling of the customer base year-over-year. These developments underscore the success of the 8x8 Open Channel Program and channel-first strategy.
8x8, Inc. (NYSE: EGHT) announces an expanded deployment of its integrated cloud contact center and communications solutions by Halfords, the leading UK retailer in motoring and cycling products. This move aims to unify communications across Halfords' divisions, enhancing efficiency and profitability. Following a procurement process, the platform was selected for its scalability and integration capabilities. The deployment spans over 700 locations, supporting 4,700 employees. Notably, Halfords has increased contact center agents to over 750, including a new team in South Africa, ensuring minimal disruption and improved customer engagement.
8x8, Inc. (NYSE: EGHT) reported a strong Q3 fiscal 2021 with total revenue of $136.7 million, a 15.3% year-over-year increase, surpassing guidance. Service revenue also increased by 15.2% to $127.1 million. The non-GAAP pre-tax loss was $1.9 million, better than expected. The company closed 53 new customer deals, raising annual recurring revenue (ARR) to $494.3 million, up 20% from last year. The company has raised its full-year revenue guidance to $526.1-$528.1 million, reflecting strong growth across customer segments.
8x8, Inc. (NYSE: EGHT) has announced enhancements to its integrated cloud communications platform, focusing on optimizing employee and customer engagement. Key updates include the integration of 8x8 Contact Center with Microsoft Teams, new features for improved customer engagement, and a partnership with Verint for workforce management. Research indicates companies using unified solutions see higher customer satisfaction and revenue growth. 8x8's Winter 2021 Release aims to streamline workflows, drive sales success, and expand global reach, empowering organizations to enhance customer experiences and operational efficiency.
Verint Systems Inc. (Nasdaq: VRNT) and 8x8, Inc. (NYSE: EGHT) announced a partnership to integrate cloud workforce management applications and cloud contact center solutions aimed at mid-market and enterprise businesses globally. The collaboration will allow customers to optimize contact center operations and enhance customer engagement through deep integrations of their platforms. Urban Outfitters highlighted the benefits of the integration, emphasizing improved real-time data access for better customer experience management.
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