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eGain Corporation (NASDAQ: EGAN) is a leading provider of cloud-based customer engagement hub software. Headquartered in Sunnyvale, California, eGain serves clients worldwide, with a significant presence in North America, Europe, the Middle East, Africa (EMEA), and the Asia-Pacific (APAC) regions. For over a decade, eGain's innovative solutions have been instrumental in enhancing customer experiences, optimizing service processes, and driving sales growth across web, social, and phone channels.
eGain's core business revolves around its Software as a Service (SaaS) platform that integrates advanced digital, artificial intelligence (AI), and knowledge management capabilities. This platform is designed to automate and orchestrate customer engagement, thereby transforming fragmented customer service operations into unified customer engagement hubs (CEHs). The eGain Knowledge Hub, powered by AI and analytics, delivers personalized digital-first experiences and fosters quick business value along with easy innovation.
eGain's solutions cater to a diverse array of industries, including financial services, telecommunications, retail, government, healthcare, and utilities. This broad spectrum of services has attracted hundreds of the world's largest companies to rely on eGain for their customer engagement needs. The company derives the majority of its revenue from North America but continues to expand its footprint in other regions.
eGain's recent achievements include the introduction of AssistGPT™, a generative AI service that enhances the automation and efficiency of knowledge management. AssistGPT™ has been pivotal in securing new clients and expanding the company's market presence. Moreover, eGain has showcased its offerings at significant industry events like CCW Berlin and Enterprise Connect, highlighting the capabilities of the eGain Knowledge Hub and its integration with prominent CCaaS (Contact Center as a Service) platforms.
Financially, eGain remains robust, with consistent revenue growth and profitability. The company's fiscal 2024 guidance reflects optimism driven by new logo acquisitions and substantial stock repurchase programs, underlining its confidence in long-term shareholder value and the AI knowledge market opportunity.
For more information, visit www.egain.com or contact their offices at +1-800-821-4358 (US), +44 (0) 1635 800087 (EMEA), or +91-(0)-20-6608-9200 (APAC). Follow eGain on Twitter and Facebook.
eGain Corporation (NASDAQ: EGAN) announced a significant partnership with a leading international airline to implement the eGain Knowledge Hub™. This initiative aims to unify disparate knowledge silos, enhancing customer service across various global contact centers. The airline's selection was driven by a successful pilot program, showcasing eGain's ability to deliver effective solutions. Implementation will start with agents at five hubs, handling queries related to Covid, ticketing, and baggage policies, with plans for digital self-service integration in the future.
eGain (Nasdaq: EGAN) reported strong results for its fiscal 2022 Q4 and full year ended June 30, 2022. Total revenue for Q4 was $23.5 million, reflecting a 16% year-over-year increase. SaaS revenue grew by 15% to $20.6 million. Despite a GAAP net loss of $1.6 million for Q4, non-GAAP net income was $893,000. For FY 2022, total revenue reached $92.0 million, up 17%. The company expects Q1 FY 2023 revenue between $24.0 million to $24.5 million, and FY 2023 total revenue guidance of $101.0 million to $103.0 million, indicating continued growth.
eGain Corporation (NASDAQ: EGAN) announced a pre-built connector for IBM Watson Assistant, enhancing its knowledge automation platform for customer engagement. This connector integrates Watson Assistant, enabling business users to implement it without coding. According to Gartner, less than 10% of customer service journeys use self-service, highlighting the need for this integration. The connector allows seamless escalation from chatbots to human agents, ensuring a smooth customer experience. Leading organizations, including a state health department, utilize this connector to maximize their Watson Assistant investment.
eGain Corporation (NASDAQ: EGAN) announced the eGain Solve™ 22 conference to demonstrate the impact of modern knowledge management on customer and agent experiences. Scheduled for October 11-12, 2022, at MGM Grand, Las Vegas, the free event will feature insights from industry leaders on enhancing customer experience (CX) and agent experience (AX). Keynote speakers include eGain CEO Ashu Roy, with a focus on the transition from legacy tools to advanced solutions. The conference aims to empower attendees with knowledge management strategies for digital-first environments.
eGain (NASDAQ: EGAN) will report its fiscal 2022 Q4 and full-year financial results on September 8, 2022, post-market close. CEO Ashu Roy and CFO Eric Smit will conduct an investor call at 2:00 p.m. Pacific Time (5:00 p.m. ET). The event will include a live and archived webcast accessible via eGain's website.
eGain specializes in AI knowledge platforms for customer engagement automation, offering solutions that integrate with leading CRM systems to enhance digital customer experiences.
eGain Corporation (NASDAQ: EGAN) has been chosen by Allegiance Benefit Plan Management, a Cigna subsidiary, to enhance its digital customer service operations. Allegiance aims to modernize its member services by implementing eGain's technology, which includes an omnichannel solution and a centralized Knowledge Hub. This partnership focuses on improving customer experience, agent efficiency, and business operations, addressing the need for better service in the health insurance sector. eGain's CEO emphasizes the opportunity presented by current customer service challenges in the industry.
eGain Corporation (NASDAQ: EGAN) has been recognized as a leader in knowledge management by being named to the 2022 KMWorld AI 50 list. This acknowledges eGain's innovative solutions that enhance customer engagement through AI-driven tools. The eGain Knowledge Hub centralizes customer context, ensuring consistent service and optimizing processes. CEO Ashu Roy noted their ongoing recognition in AI-powered digital engagement automation. This highlights eGain's commitment to improving customer experiences through advanced technology.
eGain Corporation (NASDAQ: EGAN) announced that its eGain Knowledge Hub™ now integrates with Microsoft SharePoint. This enhancement allows enterprises to better utilize their SharePoint content, addressing the issue of content silos and improving knowledge management.
The eGain Knowledge Hub, powered by AI and analytics, enhances customer engagement by providing timely, relevant answers to contact center agents, especially during customer interactions. This development positions eGain to capture value from substantial investments companies have made in SharePoint, with 100 petabytes of new content added monthly.
eGain Corporation (NASDAQ: EGAN) has announced the integration of its award-winning eGain Knowledge Hub with Cisco Webex Contact Center, enhancing customer service operations. This solution utilizes AI and analytics to equip contact center agents with personalized responses and guidance, improving efficiency across omnichannel interactions. CEO Ashu Roy highlighted that this proactive knowledge approach is crucial for transforming agents into 'super agents'. The integration aims to streamline knowledge management and optimize service delivery.
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