eGain Corporation - EGAN STOCK NEWS

eGain (NASDAQ: EGAN) will release its fiscal 2023 first quarter financial results on November 14, 2022, after market close. Following the announcement, a conference call will be hosted by CEO Ashu Roy and CFO Eric Smit at 2:00 p.m. PT (5:00 p.m. ET). Investors can access the live call by dialing +1 877-270-2148 in the U.S. or +1 412-902-6510 internationally. A replay will be available within two hours post-call for one week. eGain, focused on AI-driven customer engagement automation, offers a knowledge-powered platform designed for enterprises and government agencies.

eGain Corporation (NASDAQ: EGAN) has been recognized in the 2022 Gartner Market Guide for Customer Service Knowledge Management Systems. The report emphasizes the growing importance of knowledge and content delivery in customer service, especially amongst remote workers. eGain's platform was evaluated across key categories, including end-user engagement and knowledge lifecycle management. CEO Ashu Roy expressed pride in the recognition, highlighting the vital role of knowledge management in modern customer service.

eGain Corporation (NASDAQ: EGAN) announced a partnership with a rapidly growing online sports retailer to implement the eGain Knowledge Hub™. The initiative aims to enhance customer service during the holiday season, particularly with a workforce that includes seasonal and gig agents. This modern knowledge management system will support US and UK-based contact center agents in handling customer inquiries regarding merchandise, order status, returns, and payments. The software's seamless integration with Genesys contact center infrastructure played a crucial role in its selection.

eGain Corporation (NASDAQ: EGAN) announced that one of the largest fleet management companies has chosen its eGain Knowledge Hub for automating digital self-service and enhancing contact center operations. The selection was driven by the need to eliminate information silos and improve service consistency. The Knowledge Hub will support 19 languages and integrate seamlessly with various CRM systems. CEO Ashu Roy emphasized the platform's role in transforming customer service experiences.

eGain Corporation (NASDAQ: EGAN) announced a significant partnership with a leading international airline to implement the eGain Knowledge Hub™. This initiative aims to unify disparate knowledge silos, enhancing customer service across various global contact centers. The airline's selection was driven by a successful pilot program, showcasing eGain's ability to deliver effective solutions. Implementation will start with agents at five hubs, handling queries related to Covid, ticketing, and baggage policies, with plans for digital self-service integration in the future.

eGain (Nasdaq: EGAN) reported strong results for its fiscal 2022 Q4 and full year ended June 30, 2022. Total revenue for Q4 was $23.5 million, reflecting a 16% year-over-year increase. SaaS revenue grew by 15% to $20.6 million. Despite a GAAP net loss of $1.6 million for Q4, non-GAAP net income was $893,000. For FY 2022, total revenue reached $92.0 million, up 17%. The company expects Q1 FY 2023 revenue between $24.0 million to $24.5 million, and FY 2023 total revenue guidance of $101.0 million to $103.0 million, indicating continued growth.

eGain Corporation (NASDAQ: EGAN) announced a pre-built connector for IBM Watson Assistant, enhancing its knowledge automation platform for customer engagement. This connector integrates Watson Assistant, enabling business users to implement it without coding. According to Gartner, less than 10% of customer service journeys use self-service, highlighting the need for this integration. The connector allows seamless escalation from chatbots to human agents, ensuring a smooth customer experience. Leading organizations, including a state health department, utilize this connector to maximize their Watson Assistant investment.

eGain Corporation (NASDAQ: EGAN) announced the eGain Solve™ 22 conference to demonstrate the impact of modern knowledge management on customer and agent experiences. Scheduled for October 11-12, 2022, at MGM Grand, Las Vegas, the free event will feature insights from industry leaders on enhancing customer experience (CX) and agent experience (AX). Keynote speakers include eGain CEO Ashu Roy, with a focus on the transition from legacy tools to advanced solutions. The conference aims to empower attendees with knowledge management strategies for digital-first environments.

eGain (NASDAQ: EGAN) will report its fiscal 2022 Q4 and full-year financial results on September 8, 2022, post-market close. CEO Ashu Roy and CFO Eric Smit will conduct an investor call at 2:00 p.m. Pacific Time (5:00 p.m. ET). The event will include a live and archived webcast accessible via eGain's website.

eGain specializes in AI knowledge platforms for customer engagement automation, offering solutions that integrate with leading CRM systems to enhance digital customer experiences.