eGain Named a Visionary in the 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center

Rhea-AI Summary

eGain Corporation (NASDAQ: EGAN) named a Visionary in Gartner Magic Quadrant for CRM Customer Engagement Center. The report evaluated 12 vendors on 15 criteria, recognizing eGain's Knowledge and Generative AI-powered Customer Engagement Suite for digital-first, omnichannel engagement. CEO Ashu Roy highlighted market-leading innovation and easy consumption models, including the recent eGain AssistGPT™ launch.

Evaluation based on Completeness of Vision and Ability to Execute

SUNNYVALE, Calif., Nov. 08, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the knowledge automation platform for customer engagement, announced that it has been named a Visionary in the Gartner Magic Quadrant for the CRM Customer Engagement Center. Published on November 1, 2023, the report evaluated 12 vendors on 15 criteria.

Powered by Knowledge and Generative AI, the eGain Customer Engagement Suite is an award-winning solution for digital-first, omnichannel engagement. It comprises three capability-rich hubs—Knowledge Hub, Conversation Hub, and Analytics Hub—built on a composable experience platform.

“We are pleased to be named a Visionary in the Gartner report,” said Ashu Roy, eGain CEO. “Our clients value market-leading innovation and easy consumption models, most recently with the eGain AssistGPT™ launch.”

Gartner clients can click here to access the report.

GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About eGain
Infused with AI and analytics, eGain Knowledge Hub improves customer experience and reduces agent effort with virtual assistance, self-service, and modern agent desktop tools. Visit www.eGain.com for more info.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain media contact

Michael Messner
Email: press@egain.com
Phone: 408 636 4514

FAQ

What did the Gartner Magic Quadrant evaluation recognize eGain Corporation for?

eGain Corporation was recognized as a Visionary in the Gartner Magic Quadrant for the CRM Customer Engagement Center, highlighting its Knowledge and Generative AI-powered Customer Engagement Suite.

What are the key components of eGain's Customer Engagement Suite?

The eGain Customer Engagement Suite comprises three capability-rich hubs—Knowledge Hub, Conversation Hub, and Analytics Hub—built on a composable experience platform.

What recent innovation did eGain CEO Ashu Roy mention?

Ashu Roy highlighted the recent eGain AssistGPT™ launch as an example of market-leading innovation and easy consumption models.

What should Gartner clients do to access the report?

Gartner clients can click the provided link to access the report.

What are GARTNER and MAGIC QUADRANT?

GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally, used herein with permission.