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eGain Corporation (NASDAQ: EGAN) is a leading provider of cloud-based customer engagement hub software. Headquartered in Sunnyvale, California, eGain serves clients worldwide, with a significant presence in North America, Europe, the Middle East, Africa (EMEA), and the Asia-Pacific (APAC) regions. For over a decade, eGain's innovative solutions have been instrumental in enhancing customer experiences, optimizing service processes, and driving sales growth across web, social, and phone channels.
eGain's core business revolves around its Software as a Service (SaaS) platform that integrates advanced digital, artificial intelligence (AI), and knowledge management capabilities. This platform is designed to automate and orchestrate customer engagement, thereby transforming fragmented customer service operations into unified customer engagement hubs (CEHs). The eGain Knowledge Hub, powered by AI and analytics, delivers personalized digital-first experiences and fosters quick business value along with easy innovation.
eGain's solutions cater to a diverse array of industries, including financial services, telecommunications, retail, government, healthcare, and utilities. This broad spectrum of services has attracted hundreds of the world's largest companies to rely on eGain for their customer engagement needs. The company derives the majority of its revenue from North America but continues to expand its footprint in other regions.
eGain's recent achievements include the introduction of AssistGPT™, a generative AI service that enhances the automation and efficiency of knowledge management. AssistGPT™ has been pivotal in securing new clients and expanding the company's market presence. Moreover, eGain has showcased its offerings at significant industry events like CCW Berlin and Enterprise Connect, highlighting the capabilities of the eGain Knowledge Hub and its integration with prominent CCaaS (Contact Center as a Service) platforms.
Financially, eGain remains robust, with consistent revenue growth and profitability. The company's fiscal 2024 guidance reflects optimism driven by new logo acquisitions and substantial stock repurchase programs, underlining its confidence in long-term shareholder value and the AI knowledge market opportunity.
For more information, visit www.egain.com or contact their offices at +1-800-821-4358 (US), +44 (0) 1635 800087 (EMEA), or +91-(0)-20-6608-9200 (APAC). Follow eGain on Twitter and Facebook.
eGain Corporation (NASDAQ: EGAN) has announced the general availability of eGain Instant Answers™, a user-friendly tool that utilizes generative-AI technology to provide relevant answer snippets from enterprise knowledge bases. This innovative solution is powered by Large Language Models (LLMs), tailored to enterprise-specific content, allowing users to find accurate answers without needing to guess keywords. Knowledge managers benefit from reduced curation efforts, streamlining content management. Additionally, eGain's architecture supports integration with new technologies like ChatGPT™, enhancing customer engagement across various channels.
eGain (NASDAQ: EGAN), a leader in AI knowledge platforms for customer engagement automation, will release its fiscal 2023 second quarter financial results on February 14, 2023, after market close. An investor call and webcast will follow at 2:00 PM PT (5:00 PM ET). Hosted by CEO Ashu Roy and CFO Eric Smit, the event offers investors insights into company performance. Access is available via phone dial-in or through a webcast on eGain's website. This announcement comes as eGain continues to provide AI-infused solutions for enterprises, enhancing customer experiences.
eGain (Nasdaq: EGAN) reported fiscal 2023 Q1 revenue of $24.8 million, a 15% year-over-year increase. SaaS revenue rose 18% to $22.6 million. Despite record results, the company faces longer sales cycles and adjusts fiscal guidance downwards, anticipating a GAAP net loss between $2.2 million and $3.2 million for the full year. eGain announced a $20 million stock repurchase plan, leveraging its strong balance sheet. Future revenue guidance for Q2 is $25.0 to $25.4 million, indicating an 8% to 10% growth.
eGain (NASDAQ: EGAN) announced its participation in the 11th Annual ROTH Technology Event on November 16, 2022, held at The Yale Club in New York City. CFO Eric Smit will conduct one-on-one meetings with institutional investors. Interested parties can schedule meetings through ROTH representatives or by contacting MKR Investor Relations at egan@mkr-group.com. eGain specializes in AI-powered knowledge software that enhances customer engagement and automates digital-first experiences for various sectors.
eGain (NASDAQ: EGAN) will release its fiscal 2023 first quarter financial results on November 14, 2022, after market close. Following the announcement, a conference call will be hosted by CEO Ashu Roy and CFO Eric Smit at 2:00 p.m. PT (5:00 p.m. ET). Investors can access the live call by dialing +1 877-270-2148 in the U.S. or +1 412-902-6510 internationally. A replay will be available within two hours post-call for one week. eGain, focused on AI-driven customer engagement automation, offers a knowledge-powered platform designed for enterprises and government agencies.
eGain Corporation (NASDAQ: EGAN) has been recognized in the 2022 Gartner Market Guide for Customer Service Knowledge Management Systems. The report emphasizes the growing importance of knowledge and content delivery in customer service, especially amongst remote workers. eGain's platform was evaluated across key categories, including end-user engagement and knowledge lifecycle management. CEO Ashu Roy expressed pride in the recognition, highlighting the vital role of knowledge management in modern customer service.
eGain Corporation (NASDAQ: EGAN) announced a partnership with a rapidly growing online sports retailer to implement the eGain Knowledge Hub™. The initiative aims to enhance customer service during the holiday season, particularly with a workforce that includes seasonal and gig agents. This modern knowledge management system will support US and UK-based contact center agents in handling customer inquiries regarding merchandise, order status, returns, and payments. The software's seamless integration with Genesys contact center infrastructure played a crucial role in its selection.
eGain Corporation (NASDAQ: EGAN) announced that one of the largest fleet management companies has chosen its eGain Knowledge Hub for automating digital self-service and enhancing contact center operations. The selection was driven by the need to eliminate information silos and improve service consistency. The Knowledge Hub will support 19 languages and integrate seamlessly with various CRM systems. CEO Ashu Roy emphasized the platform's role in transforming customer service experiences.
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