eGain Releases “Knowledge Management For Dummies, eGain Special Edition” with John Wiley & Sons

Rhea-AI Summary

eGain Corporation (NASDAQ: EGAN) has released a new publication titled “Knowledge Management For Dummies, eGain Special Edition,” in collaboration with John Wiley & Sons. This unique book addresses the complexities of knowledge management (KM) within enterprises, offering practical tips and best practices for effective implementation. It includes real-world case studies highlighting the value of KM in enhancing customer and employee experiences, as well as operational performance. According to Gartner, KM is crucial for improving these areas. The book covers essential topics such as the definition of modern knowledge, business case development, use-case exploration, and technology selection for KM success.

Positive

• Release of a unique Knowledge Management book, enhancing brand visibility.
• Positioning eGain as a thought leader in customer engagement and knowledge management.
• Potential to drive customer interest and engagement through practical insights.

Negative

• None.

SUNNYVALE, Calif., April 20, 2023 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge platform for customer engagement today announced the release of “Knowledge Management For Dummies, eGain Special Edition”, published by John Wiley & Sons. Available in both e-book and print formats, this first and only book of its kind demystifies knowledge management (KM) in the enterprise and provides tips and best practices for success. Also included are real-world case studies of knowledge-powered value creation at scale.

Per Gartner, KM is the #1 technology that can improve CX (customer experience), EX (employee experience), and operational performance all at once. However, the term means different things to different people, sometimes limiting its potential for business value. This book clarifies what KM really is and how it has evolved with the advance of technologies such as AI and ML. While the book is focused on the customer service and CX use-case, KM can be leveraged across other business functions in the enterprise as well.

Among the contents of the book are:

• Definition of modern knowledge
• Making the business case
• Exploring use-cases
• Succeeding with KM
• Selecting the technology and solution partner
  

“Looking at our client success, we are not surprised by the assessment of the power of KM by industry analysts,” said Ashu Roy, eGain CEO. “This booklet goes beyond theory and illustrates how to achieve that success with a proven technology and best-practice recipe.”

More Information

• Knowledge Management For Dummies, eGain Special Edition e-book: https://www.egain.com/knowledge-management-for-dummies/
• Related links
  • eGain Knowledge Hub: https://www.egain.com/products/knowledge-hub/
  • eGain Innovation in 30 Days™: https://www.egain.com/risk-free-trial-customer-engagement-software/
• Print edition
  • Available at industry trade shows

About Wiley
Wiley is one of the world’s largest publishers and a global leader in scientific research and career-connected education. Founded in 1807, Wiley enables discovery, powers education, and shapes workforces. Through its industry-leading content, digital platforms, and knowledge networks, the company delivers on its timeless mission to unlock human potential. Visit us at Wiley.com. Follow us on Facebook, Twitter, LinkedIn and Instagram.

About eGain
eGain Knowledge Hub automates and orchestrates customer engagement across touch points. Powered by AI and analytics, our secure cloud solution delivers personalized digital-first experiences, quick business value, and easy innovation. Visit www.eGain.com for more info.

Media Contact
Michael Messner
408 636 4514
press@egain.com

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

FAQ

What is the new publication released by eGain?

eGain released 'Knowledge Management For Dummies, eGain Special Edition' in collaboration with John Wiley & Sons.

How does knowledge management improve customer experience according to eGain?

According to eGain, knowledge management can greatly enhance customer experience, employee experience, and operational performance.

When was the eGain knowledge management book published?

The eGain knowledge management book was published on April 20, 2023.

What is the significance of the book's publication for eGain?

The publication enhances eGain's brand visibility and positions the company as a thought leader in knowledge management.

What topics are covered in eGain's knowledge management book?

The book covers modern knowledge definitions, business case development, use-case exploration, and technology selection for KM.