Welcome to our dedicated page for eGain Corporation news (Ticker: EGAN), a resource for investors and traders seeking the latest updates and insights on eGain Corporation stock.
eGain Corporation (NASDAQ: EGAN) is a leading provider of cloud-based customer engagement hub software. Headquartered in Sunnyvale, California, eGain serves clients worldwide, with a significant presence in North America, Europe, the Middle East, Africa (EMEA), and the Asia-Pacific (APAC) regions. For over a decade, eGain's innovative solutions have been instrumental in enhancing customer experiences, optimizing service processes, and driving sales growth across web, social, and phone channels.
eGain's core business revolves around its Software as a Service (SaaS) platform that integrates advanced digital, artificial intelligence (AI), and knowledge management capabilities. This platform is designed to automate and orchestrate customer engagement, thereby transforming fragmented customer service operations into unified customer engagement hubs (CEHs). The eGain Knowledge Hub, powered by AI and analytics, delivers personalized digital-first experiences and fosters quick business value along with easy innovation.
eGain's solutions cater to a diverse array of industries, including financial services, telecommunications, retail, government, healthcare, and utilities. This broad spectrum of services has attracted hundreds of the world's largest companies to rely on eGain for their customer engagement needs. The company derives the majority of its revenue from North America but continues to expand its footprint in other regions.
eGain's recent achievements include the introduction of AssistGPT™, a generative AI service that enhances the automation and efficiency of knowledge management. AssistGPT™ has been pivotal in securing new clients and expanding the company's market presence. Moreover, eGain has showcased its offerings at significant industry events like CCW Berlin and Enterprise Connect, highlighting the capabilities of the eGain Knowledge Hub and its integration with prominent CCaaS (Contact Center as a Service) platforms.
Financially, eGain remains robust, with consistent revenue growth and profitability. The company's fiscal 2024 guidance reflects optimism driven by new logo acquisitions and substantial stock repurchase programs, underlining its confidence in long-term shareholder value and the AI knowledge market opportunity.
For more information, visit www.egain.com or contact their offices at +1-800-821-4358 (US), +44 (0) 1635 800087 (EMEA), or +91-(0)-20-6608-9200 (APAC). Follow eGain on Twitter and Facebook.
eGain Corporation (NASDAQ: EGAN) has released a new publication titled “Knowledge Management For Dummies, eGain Special Edition,” in collaboration with John Wiley & Sons. This unique book addresses the complexities of knowledge management (KM) within enterprises, offering practical tips and best practices for effective implementation. It includes real-world case studies highlighting the value of KM in enhancing customer and employee experiences, as well as operational performance. According to Gartner, KM is crucial for improving these areas. The book covers essential topics such as the definition of modern knowledge, business case development, use-case exploration, and technology selection for KM success.
eGain (NASDAQ: EGAN) will host investor meetings on March 13, 2023, during the 35th Annual ROTH Conference, taking place from March 12-14, 2023 in Dana Point, California. This event highlights eGain's commitment to engaging with investors and sharing insights into their advanced knowledge platform for customer engagement.
For further details or to arrange a meeting with management, interested parties should contact their ROTH representative or reach out to MKR Investor Relations via email at egan@mkr-group.com.
eGain Corporation (NASDAQ: EGAN) has announced the integration of its eGain Knowledge Hub with Microsoft Teams, utilizing a no-code connector for seamless deployment. This solution addresses the significant issue of knowledge workers spending 19% of their workday searching for information. The AI-powered eGain Virtual Assistant helps automate routine employee inquiries regarding policies and procedures, enhancing productivity for Enterprise Teams users. The integration allows context-rich transitions to live chat with subject matter experts, aiming to reduce productivity loss significantly.
eGain (Nasdaq: EGAN) reported fiscal 2023 second quarter financial results, achieving a record revenue of $25.6 million, up 11% year over year. SaaS revenue grew 15% to $23.4 million. The company generated $7.4 million in cash from operations, yielding a 29% operating cash flow margin. However, GAAP net loss was $104,000 versus $826,000 in Q2 2022. Non-GAAP net income decreased to $1.7 million, or $0.05 per share, down from $3.0 million in the previous year. For Q3, eGain expects revenue between $23.0 million and $23.5 million and a GAAP net loss of $1.2 million to $1.6 million.
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