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eGain Corporation - EGAN STOCK NEWS

Welcome to our dedicated page for eGain Corporation news (Ticker: EGAN), a resource for investors and traders seeking the latest updates and insights on eGain Corporation stock.

eGain Corporation (NASDAQ: EGAN) is a leading provider of cloud-based customer engagement hub software. Headquartered in Sunnyvale, California, eGain serves clients worldwide, with a significant presence in North America, Europe, the Middle East, Africa (EMEA), and the Asia-Pacific (APAC) regions. For over a decade, eGain's innovative solutions have been instrumental in enhancing customer experiences, optimizing service processes, and driving sales growth across web, social, and phone channels.

eGain's core business revolves around its Software as a Service (SaaS) platform that integrates advanced digital, artificial intelligence (AI), and knowledge management capabilities. This platform is designed to automate and orchestrate customer engagement, thereby transforming fragmented customer service operations into unified customer engagement hubs (CEHs). The eGain Knowledge Hub, powered by AI and analytics, delivers personalized digital-first experiences and fosters quick business value along with easy innovation.

eGain's solutions cater to a diverse array of industries, including financial services, telecommunications, retail, government, healthcare, and utilities. This broad spectrum of services has attracted hundreds of the world's largest companies to rely on eGain for their customer engagement needs. The company derives the majority of its revenue from North America but continues to expand its footprint in other regions.

eGain's recent achievements include the introduction of AssistGPT™, a generative AI service that enhances the automation and efficiency of knowledge management. AssistGPT™ has been pivotal in securing new clients and expanding the company's market presence. Moreover, eGain has showcased its offerings at significant industry events like CCW Berlin and Enterprise Connect, highlighting the capabilities of the eGain Knowledge Hub and its integration with prominent CCaaS (Contact Center as a Service) platforms.

Financially, eGain remains robust, with consistent revenue growth and profitability. The company's fiscal 2024 guidance reflects optimism driven by new logo acquisitions and substantial stock repurchase programs, underlining its confidence in long-term shareholder value and the AI knowledge market opportunity.

For more information, visit www.egain.com or contact their offices at +1-800-821-4358 (US), +44 (0) 1635 800087 (EMEA), or +91-(0)-20-6608-9200 (APAC). Follow eGain on Twitter and Facebook.

News

eGain to Participate in the Annual Roth Conference on March 18, 2024

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eGain (EGAN) CEO and CFO to host investor meetings at 36th Annual Roth Conference in March 2024.
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eGain to exhibit novel AI Knowledge capabilities at Call Centre World 2024 in Berlin

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eGain (EGAN) to showcase eGain Knowledge Hub with AssistGPT™ at CCW Berlin, highlighting the new generative AI capability. The platform aims to deliver quicker business value at scale through radical task automation for knowledge authors, agents, and analysts.
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eGain Reports Growing Profitability in its Fiscal Second Quarter; New Logos Increase with AssistGPT AI Offering

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eGain (EGAN) announces fiscal 2024 second quarter financial results, with total revenue of $23.8 million, down 7% year over year. GAAP net income was $2.2 million, up from a net loss in Q2 2023. Non-GAAP net income was $3.4 million, with cash provided by operations at $7.7 million. Adjusted EBITDA was $3.8 million, and total cash and cash equivalents were $86.8 million. For the third quarter, eGain expects total revenue of $22.6-23.0 million and GAAP net income of $400,000 to $1.0 million. For the full fiscal year, total revenue is expected to be $92.0-93.0 million with GAAP net income of $4.5-5.0 million.
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eGain to Announce Fiscal 2024 Second Quarter Financial Results on February 8, 2024

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eGain (NASDAQ: EGAN) will release its fiscal 2024 second quarter financial results on February 8, 2024, followed by an investor conference call and webcast hosted by CEO Ashu Roy and CFO Eric Smit. The live and archived webcast can be accessed from the investors section of eGain’s website. Dial-in details for the live call and phone replay are provided in the press release.
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TENAQUIP Selects eGain for Digital Customer Service

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eGain Corporation (NASDAQ: EGAN) announced that TENAQUIP Limited, a leading distributor of industrial supplies, selected eGain for digital customer service (DCS). TENAQUIP, one of Canada’s Best Managed Companies, is committed to providing exceptional customer service, appropriately named 'Signature Service,' to match the high quality of products they distribute. The company sells and distributes over 40,000 products and 400,000 SKUs, taking a significant share of the orders over email. Contact center agents process these orders, while also handling inbound digital requests for customer service. The agents were using Microsoft Outlook to pull orders from an inbox and handle them. The process was manual, time-consuming, and error-prone. Moreover, the contact center was not able to track order status and the effectiveness and efficiency of agents handling the orders and service queries. The company selected eGain to modernize its digital customer service. eGain was selected as the vendor of choice for its rich DCS capabilities and eGain’s composable platform, which allows easy integrations with existing call center, order management and ERP systems. Contact center agents will engage with customers in English and French. 'Our Signature Service is a central part of our value proposition,' said Chris Oliver, Director of Operations at TENAQUIP. 'eGain will help us deliver on our service promise.' 'Rated #1 in knowledge-powered digital engagement by Gartner, eGain is a pioneer in DCS,' said Ashu Roy, eGain CEO. 'We are pleased to help TENAQUIP elevate their customer and contact center agent experience.'
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Investment Management Giant Selects eGain to Modernize Knowledge Management

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eGain Corporation (NASDAQ: EGAN) has been selected by a global investment management company to transform experiences for thousands of contact center agents, financial advisors, and knowledge authors. The company's legacy system was causing issues for staff in finding answers and managing knowledge, but eGain's knowledge management functionality and AI capabilities impressed the client. The solution will provide AI guidance for customer queries, ensure compliance, and enable easy experiences for frontline employees.
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eGain Wins KMWorld Magazine’s KM Promise Award for 2023

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eGain Corporation (NASDAQ: EGAN) Wins 2023 KMPromise Award for Delivering Innovative Knowledge Automation Solutions, Including Generative AI and Omnichannel Content Management. The award recognizes eGain's commitment to embedding technology and knowledge processes into client work processes, resulting in positive business outcomes.
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eGain to Participate in Two Upcoming Investor Conferences to Discuss AssistGPT, its First-of-its-Kind Solution for Automating Knowledge for Customer Engagement

Rhea-AI Summary
eGain (NASDAQ: EGAN) announces participation in investor conferences to discuss eGain AssistGPT™, a generative AI solution for knowledge management, and its recognition as a visionary in Gartner's 2023 Magic Quadrant for CRM Customer Engagement.
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eGain Named a Visionary in the 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center

Rhea-AI Summary
eGain Corporation (NASDAQ: EGAN) named a Visionary in Gartner Magic Quadrant for CRM Customer Engagement Center. The report evaluated 12 vendors on 15 criteria, recognizing eGain's Knowledge and Generative AI-powered Customer Engagement Suite for digital-first, omnichannel engagement. CEO Ashu Roy highlighted market-leading innovation and easy consumption models, including the recent eGain AssistGPT™ launch.
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eGain Reports Improved Profitability and Operating Cash Flow in Q1 2024

Rhea-AI Summary
eGain (Nasdaq: EGAN) announced financial results for its fiscal 2024 Q1. Total revenue was $24.2 million, down 2% YoY. GAAP net income was $2.6 million, up from a net loss of $16,000 in Q1 2023. Non-GAAP net income was $3.8 million. Cash provided by operations was $8.1 million. Total cash and cash equivalents were $79.8 million. eGain extended its stock repurchase program until November 2024.
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FAQ

What is the current stock price of eGain Corporation (EGAN)?

The current stock price of eGain Corporation (EGAN) is $6.45 as of January 3, 2025.

What is the market cap of eGain Corporation (EGAN)?

The market cap of eGain Corporation (EGAN) is approximately 181.1M.

What does eGain Corporation specialize in?

eGain Corporation specializes in cloud-based customer engagement hub software, using AI and digital capabilities to enhance customer service and sales processes.

Where is eGain Corporation headquartered?

eGain Corporation is headquartered in Sunnyvale, California, with operations in North America, EMEA, and APAC regions.

What industries does eGain serve?

eGain serves a variety of industries including financial services, telecommunications, retail, government, healthcare, and utilities.

What is the eGain Knowledge Hub?

The eGain Knowledge Hub is an AI-powered platform that automates customer engagement across various touchpoints, delivering personalized and efficient service.

What is AssistGPT™?

AssistGPT™ is a generative AI service by eGain that enhances knowledge management, enabling faster and more efficient automation of customer service processes.

How does eGain generate revenue?

eGain generates revenue primarily through its SaaS platform, with the majority of its income coming from North America.

What recent achievements has eGain made?

eGain has introduced AssistGPT™, secured new clients, and showcased its solutions at major industry events, demonstrating significant growth and innovation.

How can I contact eGain Corporation?

You can contact eGain Corporation at +1-800-821-4358 (US), +44 (0) 1635 800087 (EMEA), or +91-(0)-20-6608-9200 (APAC). More information is available on their website, www.egain.com.

What financial condition is eGain in currently?

eGain has shown consistent revenue growth and profitability, supported by new client acquisitions and robust stock repurchase programs.

Where can I find the latest news about eGain Corporation?

The latest news about eGain Corporation can be found on their website, www.egain.com, and their social media channels on Twitter and Facebook.
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eGain Corporation

Nasdaq:EGAN

EGAN Rankings

#3991 Ranked by Market Cap
N/A Ranked by Dividends

EGAN Stock Data

181.13M
18.49M
35.17%
56.69%
1.03%
Software - Application
Services-prepackaged Software
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United States of America
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