Egain Corp - EGAN STOCK NEWS

eGain, a NASDAQ-listed company, announced a webinar on generative AI for customer service, featuring a success story from one of its utility clients. The webinar aims to share insights on how businesses can succeed in leveraging AI technology in customer service. The utility client will discuss how they achieved a five-fold increase in knowledge building and a 98% findability rate for contact center agents using eGain's AI knowledge platform. Attendees can participate in a no-risk, no-cost production pilot to experience Gen AI in action.

eGain (NASDAQ: EGAN) will announce its fiscal 2024 third quarter financial results on May 9, 2024, followed by an investor conference call. The call will be hosted by CEO Ashu Roy and CFO Eric Smit.

eGain (EGAN) introduces AssistGPT™ generative AI service for CCaaS at Enterprise Connect 2024, offering a zero-code tool to automate knowledge management. The AI Console enables control and integration with other AI technologies, accelerating knowledge deployment. Early clients report a 5x increase in speed of knowledge creation, curation, and delivery.

eGain (EGAN) CEO and CFO to host investor meetings at 36th Annual Roth Conference in March 2024.

eGain (EGAN) to showcase eGain Knowledge Hub with AssistGPT™ at CCW Berlin, highlighting the new generative AI capability. The platform aims to deliver quicker business value at scale through radical task automation for knowledge authors, agents, and analysts.

eGain (EGAN) announces fiscal 2024 second quarter financial results, with total revenue of $23.8 million, down 7% year over year. GAAP net income was $2.2 million, up from a net loss in Q2 2023. Non-GAAP net income was $3.4 million, with cash provided by operations at $7.7 million. Adjusted EBITDA was $3.8 million, and total cash and cash equivalents were $86.8 million. For the third quarter, eGain expects total revenue of $22.6-23.0 million and GAAP net income of $400,000 to $1.0 million. For the full fiscal year, total revenue is expected to be $92.0-93.0 million with GAAP net income of $4.5-5.0 million.

eGain (NASDAQ: EGAN) will release its fiscal 2024 second quarter financial results on February 8, 2024, followed by an investor conference call and webcast hosted by CEO Ashu Roy and CFO Eric Smit. The live and archived webcast can be accessed from the investors section of eGain’s website. Dial-in details for the live call and phone replay are provided in the press release.

eGain Corporation (NASDAQ: EGAN) announced that TENAQUIP Limited, a leading distributor of industrial supplies, selected eGain for digital customer service (DCS). TENAQUIP, one of Canada’s Best Managed Companies, is committed to providing exceptional customer service, appropriately named 'Signature Service,' to match the high quality of products they distribute. The company sells and distributes over 40,000 products and 400,000 SKUs, taking a significant share of the orders over email. Contact center agents process these orders, while also handling inbound digital requests for customer service. The agents were using Microsoft Outlook to pull orders from an inbox and handle them. The process was manual, time-consuming, and error-prone. Moreover, the contact center was not able to track order status and the effectiveness and efficiency of agents handling the orders and service queries. The company selected eGain to modernize its digital customer service. eGain was selected as the vendor of choice for its rich DCS capabilities and eGain’s composable platform, which allows easy integrations with existing call center, order management and ERP systems. Contact center agents will engage with customers in English and French. 'Our Signature Service is a central part of our value proposition,' said Chris Oliver, Director of Operations at TENAQUIP. 'eGain will help us deliver on our service promise.' 'Rated #1 in knowledge-powered digital engagement by Gartner, eGain is a pioneer in DCS,' said Ashu Roy, eGain CEO. 'We are pleased to help TENAQUIP elevate their customer and contact center agent experience.'

eGain Corporation (NASDAQ: EGAN) has been selected by a global investment management company to transform experiences for thousands of contact center agents, financial advisors, and knowledge authors. The company's legacy system was causing issues for staff in finding answers and managing knowledge, but eGain's knowledge management functionality and AI capabilities impressed the client. The solution will provide AI guidance for customer queries, ensure compliance, and enable easy experiences for frontline employees.