Egain Corp Stock Price, News & Analysis

eGain (Nasdaq: EGAN) reported fiscal 2023 Q1 revenue of $24.8 million, a 15% year-over-year increase. SaaS revenue rose 18% to $22.6 million. Despite record results, the company faces longer sales cycles and adjusts fiscal guidance downwards, anticipating a GAAP net loss between $2.2 million and $3.2 million for the full year. eGain announced a $20 million stock repurchase plan, leveraging its strong balance sheet. Future revenue guidance for Q2 is $25.0 to $25.4 million, indicating an 8% to 10% growth.

eGain (NASDAQ: EGAN) announced its participation in the 11th Annual ROTH Technology Event on November 16, 2022, held at The Yale Club in New York City. CFO Eric Smit will conduct one-on-one meetings with institutional investors. Interested parties can schedule meetings through ROTH representatives or by contacting MKR Investor Relations at egan@mkr-group.com. eGain specializes in AI-powered knowledge software that enhances customer engagement and automates digital-first experiences for various sectors.

eGain (NASDAQ: EGAN) will release its fiscal 2023 first quarter financial results on November 14, 2022, after market close. Following the announcement, a conference call will be hosted by CEO Ashu Roy and CFO Eric Smit at 2:00 p.m. PT (5:00 p.m. ET). Investors can access the live call by dialing +1 877-270-2148 in the U.S. or +1 412-902-6510 internationally. A replay will be available within two hours post-call for one week. eGain, focused on AI-driven customer engagement automation, offers a knowledge-powered platform designed for enterprises and government agencies.

eGain Corporation (NASDAQ: EGAN) has been recognized in the 2022 Gartner Market Guide for Customer Service Knowledge Management Systems. The report emphasizes the growing importance of knowledge and content delivery in customer service, especially amongst remote workers. eGain's platform was evaluated across key categories, including end-user engagement and knowledge lifecycle management. CEO Ashu Roy expressed pride in the recognition, highlighting the vital role of knowledge management in modern customer service.

eGain Corporation (NASDAQ: EGAN) announced a partnership with a rapidly growing online sports retailer to implement the eGain Knowledge Hub™. The initiative aims to enhance customer service during the holiday season, particularly with a workforce that includes seasonal and gig agents. This modern knowledge management system will support US and UK-based contact center agents in handling customer inquiries regarding merchandise, order status, returns, and payments. The software's seamless integration with Genesys contact center infrastructure played a crucial role in its selection.

eGain Corporation (NASDAQ: EGAN) announced that one of the largest fleet management companies has chosen its eGain Knowledge Hub for automating digital self-service and enhancing contact center operations. The selection was driven by the need to eliminate information silos and improve service consistency. The Knowledge Hub will support 19 languages and integrate seamlessly with various CRM systems. CEO Ashu Roy emphasized the platform's role in transforming customer service experiences.

eGain Corporation (NASDAQ: EGAN) announced a significant partnership with a leading international airline to implement the eGain Knowledge Hub™. This initiative aims to unify disparate knowledge silos, enhancing customer service across various global contact centers. The airline's selection was driven by a successful pilot program, showcasing eGain's ability to deliver effective solutions. Implementation will start with agents at five hubs, handling queries related to Covid, ticketing, and baggage policies, with plans for digital self-service integration in the future.