Welcome to our dedicated page for Egain news (Ticker: EGAN), a resource for investors and traders seeking the latest updates and insights on Egain stock.
eGain Corporation (EGAN) delivers AI-powered customer engagement solutions through its cloud-based SaaS platform, helping enterprises unify service channels and automate interactions. This news hub provides investors and stakeholders with timely updates on corporate developments, financial performance, and technological innovations.
Access official press releases covering earnings announcements, product enhancements, strategic partnerships, and industry recognition. Our curated collection serves as a reliable resource for tracking eGain's progress in transforming customer service through conversational AI and knowledge management technologies.
Key updates about platform capabilities, client success stories, and market expansion across North America, EMEA, and APAC regions. Bookmark this page for streamlined access to material developments affecting eGain's position in the customer experience software sector.
eGain Corporation (NASDAQ: EGAN) announced a partnership with a rapidly growing online sports retailer to implement the eGain Knowledge Hub™. The initiative aims to enhance customer service during the holiday season, particularly with a workforce that includes seasonal and gig agents. This modern knowledge management system will support US and UK-based contact center agents in handling customer inquiries regarding merchandise, order status, returns, and payments. The software's seamless integration with Genesys contact center infrastructure played a crucial role in its selection.
eGain Corporation (NASDAQ: EGAN) announced that one of the largest fleet management companies has chosen its eGain Knowledge Hub for automating digital self-service and enhancing contact center operations. The selection was driven by the need to eliminate information silos and improve service consistency. The Knowledge Hub will support 19 languages and integrate seamlessly with various CRM systems. CEO Ashu Roy emphasized the platform's role in transforming customer service experiences.
eGain Corporation (NASDAQ: EGAN) announced a significant partnership with a leading international airline to implement the eGain Knowledge Hub™. This initiative aims to unify disparate knowledge silos, enhancing customer service across various global contact centers. The airline's selection was driven by a successful pilot program, showcasing eGain's ability to deliver effective solutions. Implementation will start with agents at five hubs, handling queries related to Covid, ticketing, and baggage policies, with plans for digital self-service integration in the future.
eGain (Nasdaq: EGAN) reported strong results for its fiscal 2022 Q4 and full year ended June 30, 2022. Total revenue for Q4 was $23.5 million, reflecting a 16% year-over-year increase. SaaS revenue grew by 15% to $20.6 million. Despite a GAAP net loss of $1.6 million for Q4, non-GAAP net income was $893,000. For FY 2022, total revenue reached $92.0 million, up 17%. The company expects Q1 FY 2023 revenue between $24.0 million to $24.5 million, and FY 2023 total revenue guidance of $101.0 million to $103.0 million, indicating continued growth.
eGain Corporation (NASDAQ: EGAN) announced a pre-built connector for IBM Watson Assistant, enhancing its knowledge automation platform for customer engagement. This connector integrates Watson Assistant, enabling business users to implement it without coding. According to Gartner, less than 10% of customer service journeys use self-service, highlighting the need for this integration. The connector allows seamless escalation from chatbots to human agents, ensuring a smooth customer experience. Leading organizations, including a state health department, utilize this connector to maximize their Watson Assistant investment.
eGain Corporation (NASDAQ: EGAN) announced the eGain Solve™ 22 conference to demonstrate the impact of modern knowledge management on customer and agent experiences. Scheduled for October 11-12, 2022, at MGM Grand, Las Vegas, the free event will feature insights from industry leaders on enhancing customer experience (CX) and agent experience (AX). Keynote speakers include eGain CEO Ashu Roy, with a focus on the transition from legacy tools to advanced solutions. The conference aims to empower attendees with knowledge management strategies for digital-first environments.
eGain (NASDAQ: EGAN) will report its fiscal 2022 Q4 and full-year financial results on September 8, 2022, post-market close. CEO Ashu Roy and CFO Eric Smit will conduct an investor call at 2:00 p.m. Pacific Time (5:00 p.m. ET). The event will include a live and archived webcast accessible via eGain's website.
eGain specializes in AI knowledge platforms for customer engagement automation, offering solutions that integrate with leading CRM systems to enhance digital customer experiences.
eGain Corporation (NASDAQ: EGAN) has been chosen by Allegiance Benefit Plan Management, a Cigna subsidiary, to enhance its digital customer service operations. Allegiance aims to modernize its member services by implementing eGain's technology, which includes an omnichannel solution and a centralized Knowledge Hub. This partnership focuses on improving customer experience, agent efficiency, and business operations, addressing the need for better service in the health insurance sector. eGain's CEO emphasizes the opportunity presented by current customer service challenges in the industry.
eGain Corporation (NASDAQ: EGAN) has been recognized as a leader in knowledge management by being named to the 2022 KMWorld AI 50 list. This acknowledges eGain's innovative solutions that enhance customer engagement through AI-driven tools. The eGain Knowledge Hub centralizes customer context, ensuring consistent service and optimizing processes. CEO Ashu Roy noted their ongoing recognition in AI-powered digital engagement automation. This highlights eGain's commitment to improving customer experiences through advanced technology.
eGain Corporation (NASDAQ: EGAN) announced that its eGain Knowledge Hub™ now integrates with Microsoft SharePoint. This enhancement allows enterprises to better utilize their SharePoint content, addressing the issue of content silos and improving knowledge management.
The eGain Knowledge Hub, powered by AI and analytics, enhances customer engagement by providing timely, relevant answers to contact center agents, especially during customer interactions. This development positions eGain to capture value from substantial investments companies have made in SharePoint, with 100 petabytes of new content added monthly.
