Multinational Fleet Management Company Selects eGain Knowledge Hub™ to Power Digital-First Customer Service

Rhea-AI Summary

eGain Corporation (NASDAQ: EGAN) announced that one of the largest fleet management companies has chosen its eGain Knowledge Hub for automating digital self-service and enhancing contact center operations. The selection was driven by the need to eliminate information silos and improve service consistency. The Knowledge Hub will support 19 languages and integrate seamlessly with various CRM systems. CEO Ashu Roy emphasized the platform's role in transforming customer service experiences.

Positive

• Selected by a major fleet management company to enhance digital self-service.
• Implementation of the eGain Knowledge Hub to support 19 languages.
• Chosen for its integration capabilities with leading CRM systems.

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• None.

SUNNYVALE, Calif., Sept. 20, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform provider for customer engagement automation, today announced that one of the world’s largest fleet management companies has selected the eGain Knowledge Hub to automate digital self-service and augment contact center agents at the point of service.

Struggling with disparate silos of information and knowhow across countries, which were resulting in repeat calls and inconsistent service, the company wanted to implement a centralized omnichannel knowledge hub. It selected eGain, based on functionality, knowledge management expertise, and ease of connection with leading CRM systems and call center platforms. eGain Knowledge Hub will support agents in 19 languages in service contact centers across the globe.

“Knowledge Hub is the brain of modern customer service,” said Ashu Roy, eGain CEO. “We are proud to help another global brand transform their customer service experience.”

More information
eGain Knowledge Hub™: https://www.egain.com/products/knowledge-hub/
eGain Conversation Hub™: https://www.egain.com/conversation-hub/
eGain Innovation in 30 Days™: https://www.egain.com/risk-free-trial-customer-engagement-software/

About eGain
Infused with AI, our knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM & contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools. Visit www.eGain.com for more info.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain media contact

Michael Messner
Email: press@egain.com
Phone: 408 636 4514

FAQ

What is eGain's recent announcement regarding EGAN?

eGain announced that a major fleet management company has selected its Knowledge Hub for automating digital self-service and enhancing contact center functions.

How does the eGain Knowledge Hub support customer service?

The eGain Knowledge Hub supports customer service by providing a centralized source of information, helping agents across 19 languages, and integrating with leading CRM systems.

What was the reason behind the fleet management company's choice of eGain?

The company chose eGain due to its functionality, expertise in knowledge management, and ease of integration with existing systems.

Who is the CEO of eGain and what did they say about the Knowledge Hub?

The CEO of eGain, Ashu Roy, referred to the Knowledge Hub as the 'brain of modern customer service' and expressed pride in helping transform customer experiences.