Welcome to our dedicated page for eGain Corporation news (Ticker: EGAN), a resource for investors and traders seeking the latest updates and insights on eGain Corporation stock.
eGain Corporation (NASDAQ: EGAN) is a leading provider of cloud-based customer engagement hub software. Headquartered in Sunnyvale, California, eGain serves clients worldwide, with a significant presence in North America, Europe, the Middle East, Africa (EMEA), and the Asia-Pacific (APAC) regions. For over a decade, eGain's innovative solutions have been instrumental in enhancing customer experiences, optimizing service processes, and driving sales growth across web, social, and phone channels.
eGain's core business revolves around its Software as a Service (SaaS) platform that integrates advanced digital, artificial intelligence (AI), and knowledge management capabilities. This platform is designed to automate and orchestrate customer engagement, thereby transforming fragmented customer service operations into unified customer engagement hubs (CEHs). The eGain Knowledge Hub, powered by AI and analytics, delivers personalized digital-first experiences and fosters quick business value along with easy innovation.
eGain's solutions cater to a diverse array of industries, including financial services, telecommunications, retail, government, healthcare, and utilities. This broad spectrum of services has attracted hundreds of the world's largest companies to rely on eGain for their customer engagement needs. The company derives the majority of its revenue from North America but continues to expand its footprint in other regions.
eGain's recent achievements include the introduction of AssistGPT™, a generative AI service that enhances the automation and efficiency of knowledge management. AssistGPT™ has been pivotal in securing new clients and expanding the company's market presence. Moreover, eGain has showcased its offerings at significant industry events like CCW Berlin and Enterprise Connect, highlighting the capabilities of the eGain Knowledge Hub and its integration with prominent CCaaS (Contact Center as a Service) platforms.
Financially, eGain remains robust, with consistent revenue growth and profitability. The company's fiscal 2024 guidance reflects optimism driven by new logo acquisitions and substantial stock repurchase programs, underlining its confidence in long-term shareholder value and the AI knowledge market opportunity.
For more information, visit www.egain.com or contact their offices at +1-800-821-4358 (US), +44 (0) 1635 800087 (EMEA), or +91-(0)-20-6608-9200 (APAC). Follow eGain on Twitter and Facebook.
eGain Corporation (NASDAQ: EGAN) announced its participation in the CUNA GAC Conference from February 27 to March 3, showcasing its AI-driven Virtual Financial Coach for credit unions. This solution can be deployed within hours, enabling personalized and compliant financial coaching at scale. Notably, members using the service reported a 35% reduction in stress and an 83% increase in financial confidence. With rising financial anxiety in the U.S., this offering aims to address pressing consumer needs during challenging times.
eGain Corporation (NASDAQ: EGAN) announced its participation at Mobile World Congress in Barcelona from February 28 to March 3, 2022. The company will showcase its AI Knowledge technology aimed at enhancing customer service for mobile operators. A highlight includes the success of BT Consumer, which improved its Net Promoter Score by over 20 points and reduced service costs substantially. eGain's presentation will occur on March 2 at 3 PM CET, emphasizing the transformative impact of their AI solutions.
eGain (NASDAQ: EGAN) reported robust financial results for the second quarter of fiscal 2022, with total revenue reaching $23.1 million, a 20% increase year-over-year. SaaS revenue was $20.5 million, rising 26% from the prior year. While GAAP net loss stood at $826,000 ($0.03 per share), non-GAAP net income was $3.0 million ($0.10 per share), showcasing growth from $2.0 million the previous year. The company adjusted its fiscal 2022 revenue guidance upwards to $90.5 million - $92.0 million, indicating resilience despite projected GAAP losses.
eGain Corporation (NASDAQ: EGAN) announced that its eGain Knowledge Hub™ has achieved ServiceNow Built On Now certification. This designation confirms the solution's capability to enhance contact center operations by integrating AI-driven knowledge management within the ServiceNow platform. With this integration, eGain aims to improve agent efficiency and reduce training times by providing contextual, AI-guided assistance. According to Gartner, 84% of contact center agents find existing tools unhelpful, highlighting the need for innovative solutions like eGain's.
eGain (NASDAQ: EGAN) will announce its fiscal 2022 second quarter financial results on February 3, 2022, after market close. Following this, an investor conference call led by CEO Ashu Roy and CFO Eric Smit will occur at 2:00 p.m. PT (5:00 p.m. ET). Interested parties can access the call via dial-in or through a live and archived webcast on the company's website. The details regarding participation and replay options are outlined in the press release.
eGain Corporation (NASDAQ: EGAN) achieved FedRAMP authorization sponsored by the Internal Revenue Service (IRS), marking a significant step in enhancing secure cloud services for government agencies. FedRAMP promotes the adoption of secure cloud technologies, enabling agencies to leverage cost-effective solutions for modernizing taxpayer experiences. eGain's comprehensive cloud platform offers digital-first solutions powered by AI and analytics, uniquely positioned to transform citizen engagement. CEO Ashu Roy expressed gratitude towards the IRS and emphasized the importance of government digitalization under the Biden administration.
eGain Corporation (NASDAQ: EGAN) announced that its eGain Knowledge Hub has been accredited by Five9 and integrated into the Five9 Agent Desktop Plus. This AI-driven solution enhances agent performance by providing proactive knowledge and conversational guidance, leading to improved customer service outcomes. The partnership aims to support agents working in hybrid or remote environments. eGain's technology leverages machine learning and analytics to deliver context-aware responses, thus optimizing training time and compliance adherence.
eGain (NASDAQ: EGAN) will participate in the Benchmark Company Discovery One-on-One Virtual Investor Conference on December 2, 2021, from 8:00 a.m. to 4:30 p.m. ET. The event will facilitate one-on-one meetings with institutional investors, showcasing approximately 50 companies to over 150 attendees. For scheduling, contact the conference coordinators or eGain’s investor relations team.
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