Welcome to our dedicated page for eGain Corporation news (Ticker: EGAN), a resource for investors and traders seeking the latest updates and insights on eGain Corporation stock.
eGain Corporation (NASDAQ: EGAN) is a leading provider of cloud-based customer engagement hub software. Headquartered in Sunnyvale, California, eGain serves clients worldwide, with a significant presence in North America, Europe, the Middle East, Africa (EMEA), and the Asia-Pacific (APAC) regions. For over a decade, eGain's innovative solutions have been instrumental in enhancing customer experiences, optimizing service processes, and driving sales growth across web, social, and phone channels.
eGain's core business revolves around its Software as a Service (SaaS) platform that integrates advanced digital, artificial intelligence (AI), and knowledge management capabilities. This platform is designed to automate and orchestrate customer engagement, thereby transforming fragmented customer service operations into unified customer engagement hubs (CEHs). The eGain Knowledge Hub, powered by AI and analytics, delivers personalized digital-first experiences and fosters quick business value along with easy innovation.
eGain's solutions cater to a diverse array of industries, including financial services, telecommunications, retail, government, healthcare, and utilities. This broad spectrum of services has attracted hundreds of the world's largest companies to rely on eGain for their customer engagement needs. The company derives the majority of its revenue from North America but continues to expand its footprint in other regions.
eGain's recent achievements include the introduction of AssistGPT™, a generative AI service that enhances the automation and efficiency of knowledge management. AssistGPT™ has been pivotal in securing new clients and expanding the company's market presence. Moreover, eGain has showcased its offerings at significant industry events like CCW Berlin and Enterprise Connect, highlighting the capabilities of the eGain Knowledge Hub and its integration with prominent CCaaS (Contact Center as a Service) platforms.
Financially, eGain remains robust, with consistent revenue growth and profitability. The company's fiscal 2024 guidance reflects optimism driven by new logo acquisitions and substantial stock repurchase programs, underlining its confidence in long-term shareholder value and the AI knowledge market opportunity.
For more information, visit www.egain.com or contact their offices at +1-800-821-4358 (US), +44 (0) 1635 800087 (EMEA), or +91-(0)-20-6608-9200 (APAC). Follow eGain on Twitter and Facebook.
eGain (Nasdaq: EGAN) reported financial results for Q3 of fiscal 2022, revealing total revenue of $23.9 million, a 21% increase year-over-year. SaaS revenue also climbed 23% to $20.7 million. However, the company posted a GAAP net loss of $615,000, or $0.02 per share, compared to a profit in the prior year. Cash reserves grew to $70.5 million. For Q4, eGain forecasts total revenue between $23.1 million and $23.5 million, alongside an anticipated GAAP net loss of $3.1 million to $3.7 million.
eGain (NASDAQ: EGAN) will announce its fiscal 2022 third quarter financial results on May 5, 2022, after market close. The announcement will be followed by an investor conference call at 2:00 p.m. PT (5:00 p.m. ET), hosted by CEO Ashu Roy and CFO Eric Smit. Investors can access the call via a live webcast on eGain's website or dial in using specific numbers provided. A replay will be available two hours post-call for one week. eGain specializes in cloud-based customer engagement automation, integrating AI with CRM systems.
eGain (NASDAQ: EGAN) announced it will hold investor meetings on March 14, 2022, during the 34th Annual ROTH Conference in Dana Point, California. The conference runs from March 13-15, offering a platform for investors to engage with eGain management. For meeting arrangements, reach out to your ROTH representative or MKR Investor Relations. eGain provides cloud-based customer engagement solutions, leveraging AI and analytics for enhanced digital customer experiences. Learn more at www.eGain.com.
eGain Corporation (NASDAQ: EGAN) announced that the Wisconsin Department of Workplace Development has chosen eGain to enhance citizen services. With over 1,500 employees and a budget exceeding $700 million, Wisconsin DWD aims to improve citizen engagement through eGain's chat messaging and co-browse technology. The eGain platform, known for its AI-driven capabilities, enables organizations to integrate their own solutions and enhance user experiences. CEO Ashu Roy emphasized the benefits of digital citizen engagement for both government agencies and citizens.
eGain Corporation (NASDAQ: EGAN) announced its participation in the CUNA GAC Conference from February 27 to March 3, showcasing its AI-driven Virtual Financial Coach for credit unions. This solution can be deployed within hours, enabling personalized and compliant financial coaching at scale. Notably, members using the service reported a 35% reduction in stress and an 83% increase in financial confidence. With rising financial anxiety in the U.S., this offering aims to address pressing consumer needs during challenging times.
eGain Corporation (NASDAQ: EGAN) announced its participation at Mobile World Congress in Barcelona from February 28 to March 3, 2022. The company will showcase its AI Knowledge technology aimed at enhancing customer service for mobile operators. A highlight includes the success of BT Consumer, which improved its Net Promoter Score by over 20 points and reduced service costs substantially. eGain's presentation will occur on March 2 at 3 PM CET, emphasizing the transformative impact of their AI solutions.
eGain (NASDAQ: EGAN) reported robust financial results for the second quarter of fiscal 2022, with total revenue reaching $23.1 million, a 20% increase year-over-year. SaaS revenue was $20.5 million, rising 26% from the prior year. While GAAP net loss stood at $826,000 ($0.03 per share), non-GAAP net income was $3.0 million ($0.10 per share), showcasing growth from $2.0 million the previous year. The company adjusted its fiscal 2022 revenue guidance upwards to $90.5 million - $92.0 million, indicating resilience despite projected GAAP losses.
eGain Corporation (NASDAQ: EGAN) announced that its eGain Knowledge Hub™ has achieved ServiceNow Built On Now certification. This designation confirms the solution's capability to enhance contact center operations by integrating AI-driven knowledge management within the ServiceNow platform. With this integration, eGain aims to improve agent efficiency and reduce training times by providing contextual, AI-guided assistance. According to Gartner, 84% of contact center agents find existing tools unhelpful, highlighting the need for innovative solutions like eGain's.
eGain (NASDAQ: EGAN) will announce its fiscal 2022 second quarter financial results on February 3, 2022, after market close. Following this, an investor conference call led by CEO Ashu Roy and CFO Eric Smit will occur at 2:00 p.m. PT (5:00 p.m. ET). Interested parties can access the call via dial-in or through a live and archived webcast on the company's website. The details regarding participation and replay options are outlined in the press release.
eGain Corporation (NASDAQ: EGAN) achieved FedRAMP authorization sponsored by the Internal Revenue Service (IRS), marking a significant step in enhancing secure cloud services for government agencies. FedRAMP promotes the adoption of secure cloud technologies, enabling agencies to leverage cost-effective solutions for modernizing taxpayer experiences. eGain's comprehensive cloud platform offers digital-first solutions powered by AI and analytics, uniquely positioned to transform citizen engagement. CEO Ashu Roy expressed gratitude towards the IRS and emphasized the importance of government digitalization under the Biden administration.
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