Wisconsin Department of Workforce Development selects eGain for knowledge-powered digital citizen engagement

Rhea-AI Summary

eGain Corporation (NASDAQ: EGAN) announced that the Wisconsin Department of Workplace Development has chosen eGain to enhance citizen services. With over 1,500 employees and a budget exceeding $700 million, Wisconsin DWD aims to improve citizen engagement through eGain's chat messaging and co-browse technology. The eGain platform, known for its AI-driven capabilities, enables organizations to integrate their own solutions and enhance user experiences. CEO Ashu Roy emphasized the benefits of digital citizen engagement for both government agencies and citizens.

Positive

• Selected by Wisconsin DWD for modernization of citizen services.
• Provides AI-driven chat messaging and co-browse technology.
• eGain's composable architecture allows for integration with existing systems.

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• None.

SUNNYVALE, Calif., March 03, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI Knowledge platform for customer engagement automation, today announced that the Wisconsin Department of Workplace Development (DWD) has selected eGain to modernize citizen service. 

The Wisconsin DWD is responsible for providing services to Wisconsin workers, employers, and jobseekers to meet the state’s workforce needs. With over 1,500 employees and a yearly budget of over $700 million dollars, Wisconsin DWD helps place thousands of people in jobs every year. 

To address their need for enhanced citizen engagement over digital channels, the Department selected eGain for its deep functionality and quick time to value. To start with, the organization will serve citizens with eGain’s chat messaging and co-browse technology. 

eGain delivers easy customer experiences with rich, out-of-the-box capabilities powered by AI Knowledge and connected analytics. eGain’s composable architecture enables organizations to easily plug in their own bots and channels, empowering associates with a modern advisor desktop. 

“Digital citizen engagement is a win-win for government agencies and their constituents,” said Ashu Roy, eGain CEO. “We are pleased to serve Wisconsin DWD with our award-winning platform.”

More information

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About eGain
Infused with AI, our knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM & contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools. Visit www.eGain.com for more info.

^{eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.}

eGain media contact Michael Messner Email: press@egain.com Phone: 408 636 4514

FAQ

What is eGain's latest announcement regarding Wisconsin DWD?

eGain announced its selection by Wisconsin DWD to modernize citizen service using AI-based engagement solutions.

How does eGain improve citizen engagement for Wisconsin DWD?

eGain enhances citizen engagement through its chat messaging and co-browse technology.

What is the size and budget of the Wisconsin Department of Workplace Development?

Wisconsin DWD has over 1,500 employees and a yearly budget exceeding $700 million.

What technology will eGain provide to Wisconsin DWD?

eGain will provide chat messaging and co-browse technology to improve citizen services.

Who is the CEO of eGain Corporation?

The CEO of eGain Corporation is Ashu Roy.