eGain Corporation - EGAN STOCK NEWS

eGain Corporation (NASDAQ: EGAN) announced that BT Consumer, a key client, won the KM Reality Award during the KMWorld Connect Conference 2021. This award celebrates organizations that effectively implement knowledge management practices, demonstrating clear business benefits. BT Consumer, serving over 30 million customers, is recognized for its leadership in knowledge management practices, which are supported by upper management and defined metrics. The award highlights BT's innovative approach in the communications sector, contributing positively to its operational success.

eGain (NASDAQ: EGAN) reported its fiscal 2022 Q1 results, revealing total revenue of $21.5 million, marking a 13% year-over-year increase. SaaS revenue surged by 20% to $19.2 million. Despite a GAAP net income of $551,000 ($0.02 per share), down from $2.0 million ($0.06 per share) in 2021, non-GAAP net income rose to $2.7 million ($0.08 per share). The company anticipates Q2 revenue between $21.9 million and $22.3 million, while projecting a GAAP net loss of up to $3.6 million. Cash flow from operations improved to $7.2 million, with cash and equivalents at $70.4 million.

eGain (NASDAQ: EGAN) announced its participation in three investor conferences in November 2021. These include the Berenberg U.S. CEO Conference on November 10, Craig-Hallum 12th Annual Alpha Select Conference on November 16, and Roth 10th Annual Technology Event on November 18. Management will conduct virtual one-on-one meetings with institutional investors, which can be scheduled through the hosting firms or via MKR Investor Relations. eGain focuses on knowledge-powered customer engagement solutions, enhancing customer journeys through AI and analytics.

eGain (NASDAQ: EGAN) will release its fiscal 2022 Q1 financial results on November 9, 2021, after market close. The announcement will precede an investor conference call hosted by CEO Ashu Roy and CFO Eric Smit at 2:00 PM PT (5:00 PM ET). Interested parties can access the call via phone or a live webcast available on eGain's website. The earnings report is anticipated to provide insights into the company's performance in the rapidly evolving customer engagement solutions market.

eGain Corporation (NASDAQ: EGAN) announced that CEO Ashu Roy will deliver a keynote at the KMWorld Connect Conference 2021 on November 16, 2021. The keynote, titled Knowledge Hub—The Secret Ingredient in Digital Transformation of Customer Engagement, will emphasize the importance of knowledge in successful digital transformation. As a Diamond Sponsor, eGain will showcase its capabilities in knowledge-powered digital customer engagement and share client success stories. The conference highlights eGain's focus on enhancing customer experiences from cloud-based solutions.

eGain Corporation (NASDAQ: EGAN) announced the integration of eGain Knowledge Hub with Genesys Cloud CX™, enhancing contact center operations.

This solution provides proactive knowledge and AI guidance, enabling agents to efficiently handle omnichannel customer queries. Infused with AI and analytics, it streamlines training and improves compliance, thus optimizing customer service performance.

eGain Corporation (NASDAQ: EGAN) has been chosen by one of the UK’s fastest-growing motor insurers to transform their customer engagement platform. The insurer aims to enhance their digital services by implementing eGain's virtual assistant and modern desktop tools, improving omnichannel communication. As many UK insurance companies struggle to differentiate themselves, this partnership provides an opportunity for the insurer to stand out by delivering superior customer experiences. eGain's CEO, Ashu Roy, emphasizes the importance of knowledge in digital customer engagement.

eGain Corporation (NASDAQ: EGAN) has been selected by a Top 5 US insurance company to implement its eGain Knowledge Hub™ as a strategic knowledge management platform. This decision comes as insurers invest in digital transformation following pandemic-related auto insurance refunds and natural disaster payouts. eGain's platform aims to empower customer service representatives and field agents with proactive knowledge, compliant with industry regulations. The deployment will cover thousands of users across various insurance services, reflecting eGain's robust capabilities in modernizing customer service operations.

eGain (NASDAQ: EGAN) has launched the eGain Knowledge Hub™, a new knowledge management solution aimed at enhancing digital customer engagement. This platform centralizes customer context and content, providing a consistent and efficient service experience. Benefits include reduced maintenance costs, improved response speed, and enhanced content accuracy. According to Gartner, enterprises can lower management costs by 15% to 40% with knowledge consolidation, addressing critical gaps in customer experience.