Welcome to our dedicated page for eGain Corporation news (Ticker: EGAN), a resource for investors and traders seeking the latest updates and insights on eGain Corporation stock.
eGain Corporation (NASDAQ: EGAN) is a leading provider of cloud-based customer engagement hub software. Headquartered in Sunnyvale, California, eGain serves clients worldwide, with a significant presence in North America, Europe, the Middle East, Africa (EMEA), and the Asia-Pacific (APAC) regions. For over a decade, eGain's innovative solutions have been instrumental in enhancing customer experiences, optimizing service processes, and driving sales growth across web, social, and phone channels.
eGain's core business revolves around its Software as a Service (SaaS) platform that integrates advanced digital, artificial intelligence (AI), and knowledge management capabilities. This platform is designed to automate and orchestrate customer engagement, thereby transforming fragmented customer service operations into unified customer engagement hubs (CEHs). The eGain Knowledge Hub, powered by AI and analytics, delivers personalized digital-first experiences and fosters quick business value along with easy innovation.
eGain's solutions cater to a diverse array of industries, including financial services, telecommunications, retail, government, healthcare, and utilities. This broad spectrum of services has attracted hundreds of the world's largest companies to rely on eGain for their customer engagement needs. The company derives the majority of its revenue from North America but continues to expand its footprint in other regions.
eGain's recent achievements include the introduction of AssistGPT™, a generative AI service that enhances the automation and efficiency of knowledge management. AssistGPT™ has been pivotal in securing new clients and expanding the company's market presence. Moreover, eGain has showcased its offerings at significant industry events like CCW Berlin and Enterprise Connect, highlighting the capabilities of the eGain Knowledge Hub and its integration with prominent CCaaS (Contact Center as a Service) platforms.
Financially, eGain remains robust, with consistent revenue growth and profitability. The company's fiscal 2024 guidance reflects optimism driven by new logo acquisitions and substantial stock repurchase programs, underlining its confidence in long-term shareholder value and the AI knowledge market opportunity.
For more information, visit www.egain.com or contact their offices at +1-800-821-4358 (US), +44 (0) 1635 800087 (EMEA), or +91-(0)-20-6608-9200 (APAC). Follow eGain on Twitter and Facebook.
eGain Corporation (NASDAQ: EGAN) announced that its eGain Knowledge Hub has been accredited by Five9 and integrated into the Five9 Agent Desktop Plus. This AI-driven solution enhances agent performance by providing proactive knowledge and conversational guidance, leading to improved customer service outcomes. The partnership aims to support agents working in hybrid or remote environments. eGain's technology leverages machine learning and analytics to deliver context-aware responses, thus optimizing training time and compliance adherence.
eGain (NASDAQ: EGAN) will participate in the Benchmark Company Discovery One-on-One Virtual Investor Conference on December 2, 2021, from 8:00 a.m. to 4:30 p.m. ET. The event will facilitate one-on-one meetings with institutional investors, showcasing approximately 50 companies to over 150 attendees. For scheduling, contact the conference coordinators or eGain’s investor relations team.
eGain Corporation (NASDAQ: EGAN) announced that BT Consumer, a key client, won the KM Reality Award during the KMWorld Connect Conference 2021. This award celebrates organizations that effectively implement knowledge management practices, demonstrating clear business benefits. BT Consumer, serving over 30 million customers, is recognized for its leadership in knowledge management practices, which are supported by upper management and defined metrics. The award highlights BT's innovative approach in the communications sector, contributing positively to its operational success.
eGain (NASDAQ: EGAN) reported its fiscal 2022 Q1 results, revealing total revenue of $21.5 million, marking a 13% year-over-year increase. SaaS revenue surged by 20% to $19.2 million. Despite a GAAP net income of $551,000 ($0.02 per share), down from $2.0 million ($0.06 per share) in 2021, non-GAAP net income rose to $2.7 million ($0.08 per share). The company anticipates Q2 revenue between $21.9 million and $22.3 million, while projecting a GAAP net loss of up to $3.6 million. Cash flow from operations improved to $7.2 million, with cash and equivalents at $70.4 million.
eGain (NASDAQ: EGAN) announced its participation in three investor conferences in November 2021. These include the Berenberg U.S. CEO Conference on November 10, Craig-Hallum 12th Annual Alpha Select Conference on November 16, and Roth 10th Annual Technology Event on November 18. Management will conduct virtual one-on-one meetings with institutional investors, which can be scheduled through the hosting firms or via MKR Investor Relations. eGain focuses on knowledge-powered customer engagement solutions, enhancing customer journeys through AI and analytics.
eGain (NASDAQ: EGAN) will release its fiscal 2022 Q1 financial results on November 9, 2021, after market close. The announcement will precede an investor conference call hosted by CEO Ashu Roy and CFO Eric Smit at 2:00 PM PT (5:00 PM ET). Interested parties can access the call via phone or a live webcast available on eGain's website. The earnings report is anticipated to provide insights into the company's performance in the rapidly evolving customer engagement solutions market.
eGain Corporation (NASDAQ: EGAN) announced that CEO Ashu Roy will deliver a keynote at the KMWorld Connect Conference 2021 on November 16, 2021. The keynote, titled Knowledge Hub—The Secret Ingredient in Digital Transformation of Customer Engagement, will emphasize the importance of knowledge in successful digital transformation. As a Diamond Sponsor, eGain will showcase its capabilities in knowledge-powered digital customer engagement and share client success stories. The conference highlights eGain's focus on enhancing customer experiences from cloud-based solutions.
eGain Corporation (NASDAQ: EGAN) announced the integration of eGain Knowledge Hub with Genesys Cloud CX™, enhancing contact center operations.
This solution provides proactive knowledge and AI guidance, enabling agents to efficiently handle omnichannel customer queries. Infused with AI and analytics, it streamlines training and improves compliance, thus optimizing customer service performance.
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