Marquee eGain Client Bags KM World Reality Award for 2021

Rhea-AI Summary

eGain Corporation (NASDAQ: EGAN) announced that BT Consumer, a key client, won the KM Reality Award during the KMWorld Connect Conference 2021. This award celebrates organizations that effectively implement knowledge management practices, demonstrating clear business benefits. BT Consumer, serving over 30 million customers, is recognized for its leadership in knowledge management practices, which are supported by upper management and defined metrics. The award highlights BT's innovative approach in the communications sector, contributing positively to its operational success.

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• BT Consumer's recognition with the KM Reality Award highlights effective knowledge management practices.

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SUNNYVALE, Calif., Nov. 16, 2021 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading cloud platform provider for customer engagement automation, today announced that BT Consumer, one of its marquee clients, was selected for the KM Reality Award at the KMWorld Connect Conference 2021.

Bestowed by KMWorld Magazine, the KM Reality Award recognizes an organization in which knowledge management is a positive reality, not just rhetoric. The award recipient should have demonstrated leadership in the implementation of knowledge management practices and processes, realizing measurable business benefits. To be considered for the award, the knowledge management program must have been in place for at least one year, received support from senior management, and defined metrics to evaluate the initiative and its impact on organizational goals.

BT Consumer is one of the world's leading communications services companies, serving more than 30 million customers with more than 600 stores. With its three brands, BT, EE, and Plusnet, BT Consumer is the largest provider of mobile and fixed broadband communications services in the U.K.

More Information

The BT success story, featured in the award: https://bit.ly/3cfSUDi
KMWorld Connect Conference: https://www.kmworld.com/Conference/2021
eGain Knowledge Hub™: www.eGain.com/knowledge-management-software
eGain Innovation in 30 Days™: https://www.egain.com/innovation-in-30-days/

About eGain
eGain customer engagement platform automates digital-first, omnichannel experiences for global brands. Powered by knowledge, AI and analytics, our top-rated cloud software enables effortless customer journeys with virtual assistance, customer self-service, and modern agent tools. To learn more, visit www.eGain.com.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain media contact Michael Messner Email: press@egain.com Phone: 408 636 4514 www.eGain.com

FAQ

What is the KM Reality Award that BT Consumer received?

The KM Reality Award recognizes organizations with impactful knowledge management practices and measurable business benefits.

Why was BT Consumer selected for the KM Reality Award?

BT Consumer was awarded for demonstrating leadership in knowledge management, supported by upper management and defined metrics.

What is eGain Corporation's stock symbol?

eGain Corporation's stock symbol is EGAN.

What services does BT Consumer provide?

BT Consumer is a leading communications services company serving over 30 million customers with mobile and fixed broadband services.

Where can I find more information about eGain Corporation?

More information about eGain Corporation can be found on their official website, www.eGain.com.