eGain Achieves FedRAMP Authorization with IRS sponsorship

Rhea-AI Summary

eGain Corporation (NASDAQ: EGAN) achieved FedRAMP authorization sponsored by the Internal Revenue Service (IRS), marking a significant step in enhancing secure cloud services for government agencies. FedRAMP promotes the adoption of secure cloud technologies, enabling agencies to leverage cost-effective solutions for modernizing taxpayer experiences. eGain's comprehensive cloud platform offers digital-first solutions powered by AI and analytics, uniquely positioned to transform citizen engagement. CEO Ashu Roy expressed gratitude towards the IRS and emphasized the importance of government digitalization under the Biden administration.

Positive

• Achieved FedRAMP authorization, enabling expansion into government sector.
• Partnership with IRS enhances credibility and opens new revenue streams.
• eGain platform offers comprehensive solutions for digital transformation.

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• None.

SUNNYVALE, Calif., Jan. 12, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading cloud platform provider for customer engagement automation, today announced it has achieved authorization from the Federal Risk and Authorization Management Program (FedRAMP). eGain’s sponsoring agency is the Internal Revenue Service (IRS). The IRS is modernizing taxpayer experience with eGain’s digital-first, knowledge automation solutions.

FedRAMP is a government-wide program that promotes the adoption of secure cloud services across the federal government by providing a standardized approach to security and risk assessment for cloud technologies and federal agencies. It enables government agencies to rapidly leverage mission-enabling, secure, and cost-effective cloud-based solutions.

eGain FedRAMP solution uniquely enables government agencies to easily deliver digital-first experiences at scale – powered by AI, knowledge, and analytics. No other provider offers as comprehensive a set of product capabilities on an open, secure cloud platform as eGain does to digitally transform citizen experiences and empower associates.

“We are delighted to achieve FedRAMP authorization and thank the IRS for sponsoring us,” said Ashu Roy, eGain CEO. “Digitalization of government is a priority for the Biden administration and we look forward to partnering with innovative agencies like the IRS in this mission.”

More information

• eGain FedRAMP Listing
• eGain for Government
• eGain Product Suite
• eGain Innovation in 30 Days™

About eGain
Our knowledge-powered software automates digital-first experiences for enterprises and government agencies. Infused with AI and pre-connected with leading CRM and contact center systems, eGain’s top-rated customer engagement platform easily enables customer journeys with virtual assistance, customer self-service, and modern agent tools. To learn more, visit www.eGain.com.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

eGain media contact Michael Messner Email: press@egain.com Phone: 408 636 4514

FAQ

What does eGain's FedRAMP authorization mean for EGAN stock?

eGain's FedRAMP authorization opens new opportunities in the government sector, potentially driving revenue growth for EGAN.

Who sponsored eGain's FedRAMP authorization?

The Internal Revenue Service (IRS) sponsored eGain's FedRAMP authorization.

What are the benefits of eGain's solutions for government agencies?

eGain’s solutions enable government agencies to deliver digital-first experiences efficiently, leveraging AI and analytics for better citizen engagement.

How does eGain's partnership with the IRS impact its business?

The partnership with the IRS enhances eGain's credibility and market potential in the public sector, likely benefiting its business growth.

What is the significance of digitalization in government as mentioned by eGain?

Digitalization is prioritized by the Biden administration, aiming to improve taxpayer experiences and service efficiency through innovative technologies.