eGain to Showcase AI Knowledge Innovation and Client Success at Mobile World Congress 2022

Rhea-AI Summary

eGain Corporation (NASDAQ: EGAN) announced its participation at Mobile World Congress in Barcelona from February 28 to March 3, 2022. The company will showcase its AI Knowledge technology aimed at enhancing customer service for mobile operators. A highlight includes the success of BT Consumer, which improved its Net Promoter Score by over 20 points and reduced service costs substantially. eGain's presentation will occur on March 2 at 3 PM CET, emphasizing the transformative impact of their AI solutions.

Positive

• eGain will present its AI Knowledge technology at MWC, enhancing its visibility in the telecommunications sector.
• BT Consumer successfully improved NPS by 20+ points using eGain's technology, showcasing its effectiveness.
• Recognition through the KM reality award indicates strong industry validation of eGain's solutions.

Negative

• None.

SUNNYVALE, Calif., Feb. 21, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), a leading AI Knowledge provider for customer engagement automation, today announced it will present at MWC (Mobile World Congress) Barcelona, being held from February 28 to March 3.

Customer service is the #1 differentiator for customer loyalty for mobile service operators. At the conference, eGain will present its AI Knowledge technology to automate and optimize telco customer service. The company will present the success story of BT, a marquee eGain client, on Wednesday, March 2, at 3 pm CET.

BT Consumer transformed omnichannel customer service for over 20 million customers with eGain AI Knowledge. They improved NPS by 20+ points and reduced service cost across tens of thousands of agents and store associates. In recognition of their innovative application of AI and knowledge management, they received the prestigious KM reality award in November 2021.

More information

eGain Booth Presence at MWC
Location: Hall #7, #7H12
MWC website: https://www.mwcbarcelona.com/

eGain Presentation: Power Hour
Topic: AI Knowledge Transforms Telco Customer Service - BT Consumer Success Story
Date/Time: March 2, 3:00 pm CET
Location: Hall 7, Theatre 4
Register interest

About eGain
Infused with AI, our knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM & contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools. Visit www.eGain.com for more info.

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies. 

eGain media contact

Michael Messner
Email: press@egain.com
Phone: 408 636 4514

FAQ

What is eGain Corporation's stock symbol?

The stock symbol for eGain Corporation is EGAN.

When is eGain's presentation at Mobile World Congress?

eGain's presentation is scheduled for March 2, 2022, at 3 PM CET.

What technology will eGain present at MWC 2022?

eGain will present its AI Knowledge technology for automating telco customer service.

What improvements did BT Consumer achieve with eGain's technology?

BT Consumer improved its Net Promoter Score by over 20 points and significantly reduced service costs.