Hypergrowth Online Retailer Selects eGain Knowledge Hub™ to Deliver Wow Experiences
eGain Corporation (NASDAQ: EGAN) announced a partnership with a rapidly growing online sports retailer to implement the eGain Knowledge Hub™. The initiative aims to enhance customer service during the holiday season, particularly with a workforce that includes seasonal and gig agents. This modern knowledge management system will support US and UK-based contact center agents in handling customer inquiries regarding merchandise, order status, returns, and payments. The software's seamless integration with Genesys contact center infrastructure played a crucial role in its selection.
- New partnership with a fast-growing online sports retailer to implement eGain Knowledge Hub.
- Enhanced customer service capabilities during the busy holiday season.
- Seamless integration with Genesys contact center infrastructure.
- None.
SUNNYVALE, Calif., Sept. 28, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge automation platform provider for customer engagement, today announced that a fast-growing online sports retailer selected the eGain Knowledge Hub™ to deliver easy and fun experiences for shoppers and contact center agents, who serve them.
The company’s contact center workforce includes seasonal and gig agents, who are not as familiar with their offerings as experienced, in-house agents. The proportion of seasonal agents increases significantly during the holiday season, which makes it a challenge to provide effective and consistent customer service that is also compliant with organizational policies and best practices. The company wanted to deploy a modern knowledge management system to address this challenge.
Noting its rich functionality and out-of-the-box integration with their Genesys contact center infrastructure, the retailer selected the eGain Knowledge Hub. Customer service agents in US and UK-based contact centers will use eGain Knowledge to answer questions and resolve issues pertaining to merchandise, order status, returns, payment, and assurance programs.
“We look forward to helping this modern retailer’s customer service team deliver rave experiences, using our top-rated knowledge hub,” said Ashu Roy, eGain CEO.
More information
eGain Knowledge Hub: https://www.egain.com/products/knowledge-hub/
eGain Knowledge Hub for Genesys: https://www.egain.com/knowledge-management-software-for-genesys-cloud/
eGain Innovation in 30 Days™: https://www.egain.com/risk-free-trial-customer-engagement-software/
About eGain
Infused with AI, our knowledge-powered software automates digital-first experiences for enterprises and government agencies. Pre-connected with leading CRM & contact center systems, the eGain platform delivers quick value and easy innovation with virtual assistance, customer self-service, and modern agent desktop tools. Visit www.eGain.com for more info.
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
| eGain media contact Michael Messner Email: press@egain.com Phone: 408 636 4514 |
FAQ
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