Sprinklr Announces First Quarter Fiscal 2025 Results and Appoints Trac Pham as Co-Chief Executive Officer
Sprinklr (NYSE: CXM), a unified customer experience management platform, announced its Q1 Fiscal 2025 results. Highlights include a total revenue of $196.0 million, a 13% year-over-year increase, and subscription revenue of $177.4 million, up 12% year-over-year. Operating income turned positive with a GAAP operating income of $5.7 million and a non-GAAP operating income of $20.4 million. Free cash flow was reported at $36.2 million. Additionally, 14.3 million shares of Class A common stock were repurchased under the 2024 Share Repurchase Program, with an additional $100 million authorized in June 2024. RPO and cRPO grew by 30% and 19%, respectively. Trac Pham has been appointed as Co-CEO alongside Founder and Co-CEO Ragy Thomas.
Financial guidance for Q2 includes subscription revenue of $177.5-$178.5 million and total revenue of $194-$195 million. For the full fiscal year, subscription revenue is expected between $714-$716 million, with total revenue of $779-$781 million.
- Q1 total revenue of $196.0 million, up 13% YoY.
- Q1 subscription revenue of $177.4 million, up 12% YoY.
- GAAP operating income of $5.7 million, compared to a loss of $3.2 million a year ago.
- Non-GAAP operating income of $20.4 million, up from $11.0 million a year ago.
- Free cash flow of $36.2 million.
- RPO and cRPO up 30% and 19%, respectively.
- 14.3 million shares repurchased under the 2024 Share Repurchase Program.
- Additional $100 million authorized for share repurchases in June 2024.
- 138 customers with annual spend of $1 million, up 20% YoY.
- Operating in a challenging macro environment, which may impact future performance.
- Expected several quarters for new initiatives to manifest results.
Insights
Sprinklr has reported a solid Q1 performance with total revenue of $196.0 million, up 13% year-over-year. This growth is driven primarily by a 12% increase in subscription revenue, which is a strong indicator of the company's recurring revenue strength. The company also reported a GAAP operating income of $5.7 million, a significant improvement from a loss of $3.2 million in the same quarter last year, highlighting effective cost management.
However, it's important to look at the non-GAAP measures provided. The non-GAAP operating margin stands at 10%, up from 6% a year ago, showing improved operational efficiency. These measures exclude stock-based compensation and certain one-time expenses, offering a clearer view of the operational performance. Investors should note that Sprinklr's free cash flow of $36.2 million is robust, indicating strong liquidity and the ability to fund future growth.
It's also worth mentioning the company's share repurchase program. The approval of an additional
In the short term, the company's guidance for Q2 suggests a slight sequential decline in total revenue but stable subscription revenue. For the full fiscal year, the guidance indicates continued growth, albeit at a moderate pace, reflecting cautious optimism in a challenging macro environment.
Sprinklr's performance in Q1 reflects a broader trend in the tech industry where companies are focusing on subscription models to build stable, recurring revenue streams. The 12% year-over-year growth in subscription revenue suggests that Sprinklr's Unified-CXM platform is gaining traction among enterprise clients.
The company's achievement of 138 $1 million customers, up 20% year-over-year, is particularly significant. This growth in high-value customers indicates that large enterprises are increasingly seeing value in Sprinklr's offerings, which could translate to more stable and predictable revenue streams in the future.
However, the company's cautious outlook for Q2 and the full fiscal year indicates an awareness of potential headwinds in the market, such as economic uncertainty and budget constraints among clients. The guidance provided reflects a balanced approach, aiming to manage investor expectations while continuing to pursue growth.
Sprinklr's mention of new products and AI features is intriguing. In the fiercely competitive tech landscape, continuous innovation is key to staying relevant and gaining market share. The integration of AI into their Unified-CXM platform could enhance the platform's capabilities, offering more personalized and efficient customer interactions. This could potentially improve user satisfaction and retention, translating to better long-term financial performance.
Investors should watch for updates on these technological advancements in the coming quarters. Successful implementation and adoption of these new features could significantly boost the company's competitive edge and provide a differentiating factor in the market.
-
Q1 Total Revenue of
.0 million, up$196 13% year-over-year -
Q1 Subscription Revenue of
.4 million, up$177 12% year-over-year -
Q1 net cash provided by operating activities of
.7 million and free cash flow* of$41 .2 million$36 -
RPO and cRPO up
30% and19% year-over-year, respectively -
138
customers, up$1 million 20% year-over-year -
Through May 31, 2024, 14,301,236 shares of Class A common stock have been purchased under the 2024 Share Repurchase Program. In June 2024, Board authorized an incremental
to the 2024 Share Repurchase Program.$100 million - Mr. Pham will be Co-CEO, partnering with Founder and Co-CEO Ragy Thomas in an effort to drive growth and scale
"Despite operating in a more challenging macro environment, we generated strong free cash flow in Q1 and we’re innovating with new products and AI features. While the changes and initiatives we’re implementing will take several quarters to work through, we believe we have the right strategy and leaders in place. We believe that the appointment of Trac Pham as Co-CEO will enable us to seamlessly combine our technical innovation with operational leadership,” said Ragy Thomas, Sprinklr Founder and Co-CEO.
First Quarter Fiscal 2025 Financial Highlights
-
Revenue: Total revenue for the first quarter was
, up from$196.0 million one year ago, an increase of$173.4 million 13% year-over-year. Subscription revenue for the first quarter was , up from$177.4 million one year ago, an increase of$157.7 million 12% year-over-year. -
Operating Income (Loss) and Margin*: First quarter GAAP operating income was
, compared to an operating loss of$5.7 million one year ago. Non-GAAP operating income was$3.2 million , compared to non-GAAP operating income of$20.4 million one year ago. For the first quarter, GAAP operating margin was$11.0 million 3% and non-GAAP operating margin was10% compared to GAAP operating margin of (2)% and non-GAAP operating margin of6% in the first quarter of fiscal year 2024. -
Net Income Per Share*: First quarter GAAP net income per share, diluted was
, compared to net income per share, diluted of$0.04 in the first quarter of fiscal year 2024. Non-GAAP net income per share, diluted for the first quarter was$0.01 , compared to non-GAAP net income per share, diluted of$0.09 in the first quarter of fiscal year 2024.$0.06 -
Cash, Cash Equivalents and Marketable Securities: Total cash, cash equivalents and marketable securities as of April 30, 2024 was
.$610.1 million
* Free cash flow, non-GAAP operating income, non-GAAP operating margin and non-GAAP net income per share are non-GAAP financial measures defined under “Non-GAAP Financial Measures,” and are reconciled to net cash provided by operating activities, operating income (loss), net income or net income per share, as applicable, the closest comparable GAAP measure, at the end of this release.
Financial Outlook
Sprinklr is providing the following guidance for the second fiscal quarter ending July 31, 2024:
-
Subscription revenue between
and$177.5 million .$178.5 million -
Total revenue between
and$194 million .$195 million -
Non-GAAP operating income between
and$16.5 million .$17.5 million -
Non-GAAP net income per share between
and$0.06 , assuming 277 million diluted weighted-average shares outstanding.$0.07
Sprinklr is providing the following guidance for the full fiscal year ending January 31, 2025:
-
Subscription revenue between
and$714 million .$716 million -
Total revenue between
and$779 million .$781 million -
Non-GAAP operating income between
and$104 million .$105 million -
Non-GAAP net income per share between
and$0.40 , assuming 276 million diluted weighted-average shares outstanding.$0.41
Non-GAAP Financial Measures
In addition to our results determined in accordance with
- Non-GAAP gross profit and non-GAAP gross margin;
- Non-GAAP operating income and non-GAAP operating margin; and
- Non-GAAP net income and non-GAAP net income per share.
We define these non-GAAP financial measures as the respective
In addition, we believe that free cash flow is also a useful non-GAAP financial measure. Free cash flow is defined as net cash provided by operating activities less cash used for purchases of property and equipment and capitalized internal-use software. We believe that free cash flow is a useful indicator of liquidity as it measures our ability to generate cash, or our need to access additional sources of cash, to fund operations and investments. We expect our free cash flow to fluctuate in future periods with changes in our operating expenses and as we continue to invest in our growth. We typically experience higher billings in the fourth quarter compared to other quarters and experience higher collections of accounts receivable in the first half of the year, which results in a decrease in accounts receivable in the first half of the year.
However, non-GAAP financial measures have limitations in their usefulness to investors because they have no standardized meaning prescribed by
Sprinklr has not reconciled its financial outlook expectations as to non-GAAP operating income or as to non-GAAP net income per share to their respective most directly comparable
Conference Call Information
Sprinklr will host a conference call today, June 5, 2024, to discuss first quarter fiscal 2025 financial results, as well as the second quarter and full year fiscal 2025 outlook, at 5:00 p.m. Eastern Time, 2:00 p.m. Pacific Time. Investors are invited to join the webcast by visiting: https://investors.sprinklr.com/. To access the call by phone, dial 877-459-3955 (domestic) or 201-689-8588 (international). The conference ID number is 13746733. The webcast will be available live, and a replay will be available following completion of the live broadcast for approximately 90 days.
About Sprinklr Inc.
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in
Forward-Looking Statements
This press release contains express and implied “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding our financial outlook for the second quarter and full year fiscal 2025, the benefits of Sprinklr technology and features, the impact of our strategic initiatives on our business, the potential benefits to our business of appointing Trac Pham as our Co-CEO and the ability of customers to successfully implement Sprinklr technology and accomplish their objectives. In some cases, you can identify forward-looking statements by terms such as “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “might,” “plan,” “project,” “will,” “would,” “should,” “could,” “can,” “predict,” “potential,” “target,” “explore,” “continue,” or the negative of these terms, and similar expressions intended to identify forward-looking statements. By their nature, these statements are subject to numerous uncertainties and risks, including factors beyond our control, that could cause actual results, performance, or achievement to differ materially and adversely from those anticipated or implied in the statements, including: our rapid growth may not be indicative of our future growth; our revenue growth rate has fluctuated in prior periods; our ability to achieve or maintain profitability; we derive the substantial majority of our revenue from subscriptions to our Unified-CXM platform; our ability to manage our growth and organizational change; the market for Unified-CXM solutions is new and rapidly evolving; our ability to attract new customers in a manner that is cost-effective and assures customer success; our ability to attract and retain customers to use our products; our ability to drive customer subscription renewals and expand our sales to existing customers; our ability to effectively develop platform enhancements, introduce new products or keep pace with technological developments; the market in which we participate is new and rapidly evolving and our ability to compete effectively; our business and growth depend in part on the success of our strategic relationships with third parties; our ability to develop and maintain successful relationships with partners who provide access to data that enhances our Unified-CXM platform’s artificial intelligence capabilities; the majority of our customer base consists of large enterprises, and we currently generate a significant portion of our revenue from a relatively small number of enterprises; our investments in research and development; our ability to expand our sales and marketing capabilities; our sales cycle with enterprise and international clients can be long and unpredictable; certain of our results of operations and financial metrics may be difficult to predict; our ability to maintain data privacy and data security; we rely on third-party data centers and cloud computing providers; the sufficiency of our cash and cash equivalents to meet our liquidity needs; our ability to comply with modified or new laws and regulations applying to our business; our ability to successfully enter into new markets and manage our international expansion; the attraction and retention of qualified employees and key personnel; our ability to effectively manage our growth and future expenses and maintain our corporate culture; our ability to maintain, protect, and enhance our intellectual property rights; unstable market and economic conditions, including as a result of increases in inflation rates, higher interest rates, recent bank closures or instability, public health crises and geopolitical actions, such as war and terrorism or the perception that such hostilities may be imminent; and our ability to successfully defend litigation brought against us. Additional risks and uncertainties that could cause actual outcomes and results to differ materially from those contemplated by the forward-looking statements are or will be discussed in our Annual Report on Form 10-K for the year ended January 31, 2024, filed with the SEC on March 29, 2024, under the caption “Risk Factors,” and in other filings that we make from time to time with the SEC. Forward-looking statements speak only as of the date the statements are made and are based on information available to Sprinklr at the time those statements are made and/or management’s good faith belief as of that time with respect to future events. Sprinklr assumes no obligation to update forward-looking statements to reflect events or circumstances after the date they were made, except as required by law.
Key Business Metrics
RPO. RPO, or remaining performance obligations, represents contracted revenues that have not yet been recognized, and include deferred revenue and amounts that will be invoiced and recognized in future periods.
cRPO. cRPO, or current RPO, represents contracted revenues that have not yet been recognized, and include deferred revenue and amounts that will be invoiced and recognized in the next 12 months.
Sprinklr, Inc. |
|||||
Condensed Consolidated Balance Sheets |
|||||
(in thousands, except per share data) |
|||||
(unaudited) |
|||||
|
|
|
|
||
|
April 30,
|
|
January 31,
|
||
Assets |
|
|
|
||
Current assets: |
|
|
|
||
Cash and cash equivalents |
$ |
126,815 |
|
$ |
164,024 |
Marketable securities |
|
483,264 |
|
|
498,531 |
Accounts receivable, net of allowance of |
|
187,772 |
|
|
267,731 |
Prepaid expenses and other current assets |
|
85,969 |
|
|
70,690 |
Total current assets |
|
883,820 |
|
|
1,000,976 |
Property and equipment, net |
|
32,758 |
|
|
32,176 |
Goodwill and other intangible assets |
|
50,086 |
|
|
50,145 |
Operating lease right-of-use assets |
|
48,604 |
|
|
31,058 |
Other non-current assets |
|
108,840 |
|
|
108,755 |
Total assets |
$ |
1,124,108 |
|
$ |
1,223,110 |
|
|
|
|
||
Liabilities and stockholders’ equity |
|
|
|
||
Liabilities |
|
|
|
||
Current liabilities: |
|
|
|
||
Accounts payable |
$ |
19,163 |
|
$ |
34,691 |
Accrued expenses and other current liabilities |
|
64,271 |
|
|
93,187 |
Operating lease liabilities, current |
|
6,661 |
|
|
5,730 |
Deferred revenue |
|
370,229 |
|
|
374,552 |
Total current liabilities |
|
460,324 |
|
|
508,160 |
Deferred revenue, non-current |
|
710 |
|
|
506 |
Deferred tax liability, non-current |
|
1,474 |
|
|
1,474 |
Operating lease liabilities, non-current |
|
44,932 |
|
|
27,562 |
Other liabilities, non-current |
|
5,737 |
|
|
5,704 |
Total liabilities |
|
513,177 |
|
|
543,406 |
Commitments and contingencies |
|
|
|
||
Stockholders’ equity |
|
|
|
||
Class A common stock |
|
4 |
|
|
4 |
Class B common stock |
|
4 |
|
|
4 |
Treasury stock |
|
(23,831) |
|
|
(23,831) |
Additional paid-in capital |
|
1,205,948 |
|
|
1,182,150 |
Accumulated other comprehensive loss |
|
(5,224) |
|
|
(3,836) |
Accumulated deficit |
|
(565,970) |
|
|
(474,787) |
Total stockholders’ equity |
|
610,931 |
|
|
679,704 |
Total liabilities and stockholders’ equity |
$ |
1,124,108 |
|
$ |
1,223,110 |
Sprinklr, Inc. |
|||||
Condensed Consolidated Statements of Operations |
|||||
(in thousands, except per share data) |
|||||
(unaudited) |
|||||
|
|
|
|
||
|
Three Months Ended April 30, |
||||
|
2024 |
|
2023 |
||
Revenue: |
|
|
|
||
Subscription |
$ |
177,363 |
|
$ |
157,665 |
Professional services |
|
18,595 |
|
|
15,698 |
Total revenue |
|
195,958 |
|
|
173,363 |
Costs of revenue: |
|
|
|
||
Costs of subscription (1) |
|
32,570 |
|
|
27,476 |
Costs of professional services (1) |
|
18,555 |
|
|
14,461 |
Total costs of revenue |
|
51,125 |
|
|
41,937 |
Gross profit |
|
144,833 |
|
|
131,426 |
Operating expense: |
|
|
|
||
Research and development (1) |
|
22,539 |
|
|
20,761 |
Sales and marketing (1) |
|
87,484 |
|
|
89,202 |
General and administrative (1) |
|
29,101 |
|
|
24,656 |
Total operating expense |
|
139,124 |
|
|
134,619 |
Operating income (loss) |
|
5,709 |
|
|
(3,193) |
Other income, net |
|
7,500 |
|
|
4,759 |
Income before provision (benefit) for income taxes |
|
13,209 |
|
|
1,566 |
Provision (benefit) for income taxes |
|
2,575 |
|
|
(1,242) |
Net income |
$ |
10,634 |
|
$ |
2,808 |
Net income per share, basic |
$ |
0.04 |
|
$ |
0.01 |
Weighted average shares used in computing net income per share, basic |
|
271,664 |
|
|
265,584 |
Net income per share, diluted |
$ |
0.04 |
|
$ |
0.01 |
Weighted average shares used in computing net income per share, diluted |
|
284,032 |
|
|
281,344 |
(1) Includes stock-based compensation expense, net of amounts capitalized, as follows:
|
Three Months Ended April 30, |
||||
(in thousands) |
2024 |
|
2023 |
||
Costs of subscription |
$ |
283 |
|
$ |
300 |
Costs of professional services |
|
317 |
|
|
403 |
Research and development |
|
2,574 |
|
|
3,067 |
Sales and marketing |
|
5,604 |
|
|
5,955 |
General and administrative |
|
5,077 |
|
|
3,585 |
Stock-based compensation expense, net of amounts capitalized |
$ |
13,855 |
|
$ |
13,310 |
Sprinklr, Inc. |
|||||
Condensed Consolidated Statements of Cash Flows |
|||||
(in thousands) |
|||||
(unaudited) |
|||||
|
|
|
|
||
|
Three Months Ended April 30, |
||||
|
2024 |
|
2023 |
||
Cash flow from operating activities: |
|
|
|
||
Net income |
$ |
10,634 |
|
$ |
2,808 |
Adjustments to reconcile net income to net cash provided by operating activities: |
|
|
|
||
Depreciation and amortization expense |
|
4,508 |
|
|
3,519 |
Bad debt expense |
|
1,038 |
|
|
159 |
Stock-based compensation, net of amounts capitalized |
|
13,855 |
|
|
13,310 |
Non-cash lease expense |
|
1,949 |
|
|
907 |
Deferred income taxes |
|
(339) |
|
|
(3,323) |
Net amortization/accretion on marketable securities |
|
(4,452) |
|
|
(3,592) |
Other non-cash items, net |
|
79 |
|
|
— |
Changes in operating assets and liabilities: |
|
|
|
||
Accounts receivable |
|
78,646 |
|
|
28,138 |
Prepaid expenses and other current assets |
|
(15,824) |
|
|
8,379 |
Other non-current assets |
|
1,011 |
|
|
(171) |
Accounts payable |
|
(15,103) |
|
|
(8,199) |
Operating lease liabilities |
|
(1,557) |
|
|
(884) |
Accrued expenses and other current liabilities |
|
(29,125) |
|
|
(20,149) |
Deferred revenue |
|
(3,665) |
|
|
(2,729) |
Other liabilities |
|
57 |
|
|
387 |
Net cash provided by operating activities |
|
41,712 |
|
|
18,560 |
Cash flow from Investing activities: |
|
|
|
||
Purchases of marketable securities |
|
(134,172) |
|
|
(102,468) |
Proceeds from sales and maturities of marketable securities |
|
153,097 |
|
|
78,199 |
Purchases of property and equipment |
|
(2,545) |
|
|
(1,625) |
Capitalized internal-use software |
|
(2,977) |
|
|
(2,683) |
Net cash provided by (used in) investing activities |
|
13,403 |
|
|
(28,577) |
Cash flow from financing activities: |
|
|
|
||
Proceeds from issuance of common stock upon exercise of stock options |
|
9,642 |
|
|
12,692 |
Payments for repurchase of Class A common shares |
|
(99,984) |
|
|
— |
Net cash (used in) provided by financing activities |
|
(90,342) |
|
|
12,692 |
Effect of exchange rate fluctuations on cash, cash equivalents and restricted cash |
|
(1,231) |
|
|
(196) |
Net change in cash, cash equivalents and restricted cash |
|
(36,458) |
|
|
2,479 |
Cash, cash equivalents and restricted cash at beginning of period |
|
172,429 |
|
|
188,387 |
Cash, cash equivalents and restricted cash at end of period |
$ |
135,971 |
|
$ |
190,866 |
Sprinklr, Inc. |
|||||
Reconciliation of Non-GAAP Measures |
|||||
(in thousands) |
|||||
(unaudited) |
|||||
|
|
|
|
||
|
Three Months Ended April 30, |
||||
|
2024 |
|
2023 |
||
Non-GAAP gross profit and non-GAAP gross margin: |
|
|
|
||
|
$ |
144,833 |
|
$ |
131,426 |
Stock-based compensation expense and related charges (1) |
|
607 |
|
|
712 |
Non-GAAP gross profit |
$ |
145,440 |
|
$ |
132,138 |
Gross margin |
|
74 % |
|
|
76 % |
Non-GAAP gross margin |
|
74 % |
|
|
76 % |
|
|
|
|
||
Non-GAAP operating income: |
|
|
|
||
|
$ |
5,709 |
|
$ |
(3,193) |
Stock-based compensation expense and related charges (2) |
|
14,624 |
|
|
14,115 |
Amortization of acquired intangible assets |
|
50 |
|
|
50 |
Non-GAAP operating income |
$ |
20,383 |
|
$ |
10,972 |
Operating margin |
|
3 % |
|
|
(2) % |
Non-GAAP operating margin |
|
10 % |
|
|
6 % |
|
|
|
|
||
Free cash flow: |
|
|
|
||
Net cash provided by operating activities |
$ |
41,712 |
|
$ |
18,560 |
Purchase of property and equipment |
|
(2,545) |
|
|
(1,625) |
Capitalized internal-use software |
|
(2,977) |
|
|
(2,683) |
Free cash flow |
$ |
36,190 |
|
$ |
14,252 |
(1) Employer payroll tax related to stock-based compensation for the periods ended April 30, 2024 and 2023 was immaterial as it relates to the impact to gross profit.
(2) Includes
Three Months Ended April 30, |
|||||||||||||||||
|
2024 |
|
2023 |
||||||||||||||
|
(in
|
|
Per Share-
|
|
Per Share-
|
|
(in
|
|
Per Share-
|
|
Per Share-
|
||||||
Non-GAAP net income reconciliation to net income |
|
|
|
|
|
|
|
|
|
|
|
||||||
Net income |
$ |
10,634 |
|
$ |
0.04 |
|
$ |
0.04 |
|
$ |
2,808 |
|
$ |
0.01 |
|
$ |
0.01 |
Add: |
|
|
|
|
|
|
|
|
|
|
|
||||||
Stock-based compensation expense and related charges |
|
14,624 |
|
|
0.05 |
|
|
0.05 |
|
|
14,115 |
|
|
0.05 |
|
|
0.05 |
Amortization of acquired intangible assets |
|
50 |
|
|
0.00 |
|
|
0.00 |
|
|
50 |
|
|
0.00 |
|
|
0.00 |
Total additions, net |
|
14,674 |
|
|
0.05 |
|
|
0.05 |
|
|
14,165 |
|
|
0.05 |
|
|
0.05 |
Non-GAAP net income |
$ |
25,308 |
|
$ |
0.09 |
|
$ |
0.09 |
|
$ |
16,973 |
|
$ |
0.06 |
|
$ |
0.06 |
Weighted-average shares outstanding used in computing net income per share, basic |
|
271,664 |
|
|
|
|
|
|
265,584 |
|
|
|
|
||||
Weighted average shares outstanding used in computing net income per share, diluted |
|
284,032 |
|
|
|
|
|
|
281,344 |
|
|
|
|
View source version on businesswire.com: https://www.businesswire.com/news/home/20240605672242/en/
Investor Relations:
ir@sprinklr.com
Media & Press:
pr@sprinklr.com
Source: Sprinklr Inc.
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