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Sprinklr Announces Fourth Quarter and Full Year Fiscal 2025 Results

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Sprinklr (NYSE: CXM) reported its Q4 and full year fiscal 2025 results, with Q4 total revenue reaching $202.5 million, up 4% year-over-year, and subscription revenue of $182.1 million, up 3%. The company achieved Q4 net cash from operations of $5.4 million and free cash flow of $1.5 million.

Key highlights include:

  • 149 customers contributing $1 million+, up 18% year-over-year
  • Q4 GAAP operating income of $10.5 million with 5% margin
  • Recognition of $87.1 million non-cash tax benefit

For FY2025, total revenue was $796.4 million, up 9% year-over-year. The company provided FY2026 guidance projecting total revenue between $821.5-823.5 million and subscription revenue between $741-743 million.

Sprinklr (NYSE: CXM) ha riportato i risultati del quarto trimestre e dell'intero anno fiscale 2025, con un fatturato totale del quarto trimestre che ha raggiunto $202,5 milioni, in aumento del 4% rispetto all'anno precedente, e un fatturato da abbonamenti di $182,1 milioni, in aumento del 3%. L'azienda ha registrato un flusso di cassa netto dalle operazioni per il quarto trimestre di $5,4 milioni e un flusso di cassa libero di $1,5 milioni.

I punti salienti includono:

  • 149 clienti che contribuiscono con oltre $1 milione, in aumento del 18% rispetto all'anno precedente
  • Utile operativo GAAP del quarto trimestre di $10,5 milioni con un margine del 5%
  • Riconoscimento di un beneficio fiscale non monetario di $87,1 milioni

Per l'anno fiscale 2025, il fatturato totale è stato di $796,4 milioni, in aumento del 9% rispetto all'anno precedente. L'azienda ha fornito una previsione per l'anno fiscale 2026, prevedendo un fatturato totale compreso tra $821,5 e $823,5 milioni e un fatturato da abbonamenti compreso tra $741 e $743 milioni.

Sprinklr (NYSE: CXM) informó sus resultados del cuarto trimestre y del año fiscal 2025, con ingresos totales del cuarto trimestre alcanzando $202.5 millones, un aumento del 4% interanual, y ingresos por suscripción de $182.1 millones, un aumento del 3%. La compañía logró un flujo de efectivo neto de operaciones de $5.4 millones y un flujo de efectivo libre de $1.5 millones en el cuarto trimestre.

Los puntos destacados incluyen:

  • 149 clientes que contribuyen con más de $1 millón, un aumento del 18% interanual
  • Ingreso operativo GAAP del cuarto trimestre de $10.5 millones con un margen del 5%
  • Reconocimiento de un beneficio fiscal no monetario de $87.1 millones

Para el año fiscal 2025, los ingresos totales fueron de $796.4 millones, un aumento del 9% interanual. La compañía proporcionó una guía para el año fiscal 2026 proyectando ingresos totales entre $821.5 y $823.5 millones y ingresos por suscripción entre $741 y $743 millones.

Sprinklr (NYSE: CXM)는 2025 회계연도 4분기 및 연간 실적을 발표했습니다. 4분기 총 수익은 $202.5 백만에 달하며, 전년 대비 4% 증가했으며, 구독 수익은 $182.1 백만으로 3% 증가했습니다. 회사는 4분기 운영에서 순현금 $5.4 백만과 자유 현금 흐름 $1.5 백만을 기록했습니다.

주요 내용은 다음과 같습니다:

  • 149명의 고객이 $1 백만 이상 기여하여 전년 대비 18% 증가
  • 4분기 GAAP 운영 수익은 $10.5 백만, 마진은 5%
  • $87.1 백만의 비현금 세금 혜택 인정

2025 회계연도 동안 총 수익은 $796.4 백만으로 전년 대비 9% 증가했습니다. 회사는 2026 회계연도에 대한 가이드를 제공하며 총 수익을 $821.5-823.5 백만, 구독 수익을 $741-743 백만으로 예상하고 있습니다.

Sprinklr (NYSE: CXM) a annoncé ses résultats du quatrième trimestre et de l'année fiscale 2025, avec des revenus totaux du quatrième trimestre atteignant $202,5 millions, en hausse de 4% par rapport à l'année précédente, et des revenus d'abonnement de $182,1 millions, en hausse de 3%. L'entreprise a enregistré un flux de trésorerie net des opérations pour le quatrième trimestre de $5,4 millions et un flux de trésorerie libre de $1,5 millions.

Les points clés incluent :

  • 149 clients contribuant plus de $1 million, en hausse de 18% par rapport à l'année précédente
  • Résultat opérationnel GAAP du quatrième trimestre de $10,5 millions avec une marge de 5%
  • Reconnaissance d'un avantage fiscal non monétaire de $87,1 millions

Pour l'exercice 2025, les revenus totaux s'élevaient à $796,4 millions, en hausse de 9% par rapport à l'année précédente. L'entreprise a fourni des prévisions pour l'exercice 2026, projetant des revenus totaux entre $821,5 et $823,5 millions et des revenus d'abonnement entre $741 et $743 millions.

Sprinklr (NYSE: CXM) hat die Ergebnisse für das vierte Quartal und das gesamte Geschäftsjahr 2025 bekannt gegeben, wobei die Gesamteinnahmen im vierten Quartal $202,5 Millionen betrugen, was einem Anstieg von 4% im Vergleich zum Vorjahr entspricht, und die Abonnementeinnahmen $182,1 Millionen betrugen, was einem Anstieg von 3% entspricht. Das Unternehmen erzielte im vierten Quartal einen Nettocashflow aus dem operativen Geschäft von $5,4 Millionen und einen freien Cashflow von $1,5 Millionen.

Wichtige Highlights sind:

  • 149 Kunden, die über $1 Million beitragen, ein Anstieg von 18% im Vergleich zum Vorjahr
  • GAAP-Betriebsgewinn im vierten Quartal von $10,5 Millionen mit einer Marge von 5%
  • Anerkennung eines nicht liquiden Steuervorteils von $87,1 Millionen

Für das Geschäftsjahr 2025 betrugen die Gesamteinnahmen $796,4 Millionen, was einem Anstieg von 9% im Vergleich zum Vorjahr entspricht. Das Unternehmen gab eine Prognose für das Geschäftsjahr 2026 ab und erwartet Gesamteinnahmen zwischen $821,5 und $823,5 Millionen sowie Abonnementeinnahmen zwischen $741 und $743 Millionen.

Positive
  • 18% YoY growth in $1M+ customers to 149
  • Q4 GAAP operating income of $10.5M
  • $87.1M non-cash tax benefit from valuation allowance release
  • Strong cash position of $483.5M
  • 9% YoY growth in FY2025 total revenue
Negative
  • Slowing revenue growth: Q4 revenue up only 4% YoY vs 9% for full year
  • Declining operating margins: Q4 GAAP margin dropped to 5% from 10% YoY
  • Lower Q4 operating income: $10.5M vs $18.5M previous year
  • Reduced non-GAAP operating margin: 13% vs 17% YoY

Insights

Sprinklr's Q4 and FY2025 results reveal a company in transition, with modest growth accompanied by compressing margins. Q4 revenue grew 4% to $202.5 million, while subscription revenue increased 3% to $182.1 million - marking a deceleration from the full-year growth rates of 9% and 7% respectively. More concerning is the margin compression, with Q4 GAAP operating margin falling to 5% from 10% year-over-year, and non-GAAP operating margin declining to 13% from 17%.

The bright spot is customer acquisition, with $1 million customers growing 18% to 149, suggesting Sprinklr is still effectively landing large enterprise clients. The $87.1 million non-cash tax benefit substantially boosted GAAP earnings but masks the underlying operational performance.

Management's FY2026 guidance projects annual revenue of $821.5-823.5 million, representing approximately 3% growth - further deceleration from FY2025. However, non-GAAP operating income is projected to increase significantly to $129-131 million, suggesting cost-cutting measures are underway.

CEO Rory Read's characterization of FY2026 as a "transition year" signals a strategic shift as the company optimizes expenses, redefines its go-to-market approach, and rebalances investments. With $483.5 million in cash and equivalents, Sprinklr has financial flexibility to navigate this transition while maintaining profitability.

Sprinklr's results and strategic commentary reveal a classic case of a growth company pivoting toward efficiency. The mention of "swift actions taken to optimize our expense base" alongside redefining the go-to-market model indicates management recognizes their previous growth-at-all-costs approach needs refinement.

The 18% growth in $1M+ customers to 149 demonstrates Sprinklr still has strong enterprise appeal in the unified customer experience management space. However, the 3% Q4 subscription revenue growth suggests potential challenges in expanding existing customer relationships or competitive pressure affecting pricing power.

The company's explicit goal of marching "towards the Rule of 40" (where growth rate plus profit margin exceeds 40%) is telling - with revenue growth slowing, the math dictates they must substantially improve margins. The FY2026 guidance supports this thesis, with projected non-GAAP operating income improvement to $129-131 million despite minimal revenue growth.

Sprinklr appears to be executing a controlled transformation rather than responding to an immediate crisis. Their strong cash position of $483.5 million provides a significant runway to implement these changes methodically. The strengthening of "product innovation roadmaps" suggests they're not merely cutting costs but reallocating resources to areas with higher potential returns, potentially setting up for improved growth beyond the transition year.

  • Q4 Total Revenue of $202.5 million, up 4% year-over-year
  • Q4 Subscription Revenue of $182.1 million, up 3% year-over-year
  • Q4 net cash provided by operating activities of $5.4 million and free cash flow* of $1.5 million in Q4
  • RPO and cRPO up 2% and 4% year-over-year, respectively
  • 149 $1 million customers, up 18% year-over-year
  • Recognized a Q4 non-cash, income tax benefit of $87.1 million related to release of valuation allowance

NEW YORK--(BUSINESS WIRE)-- Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today reported financial results for its fourth quarter and fiscal year ended January 31, 2025.

“We are encouraged by our Q4 results driven by several large customer deals across both Core and Sprinklr Service,” said Rory Read, Sprinklr President and CEO. Read continued, “The transformation of Sprinklr is well underway, with swift actions taken to optimize our expense base, re-define our GTM coverage model, strengthen our product innovation roadmaps, and rebalance our investments and resources to better serve our customers and partners. FY 26 will be a transition year for Sprinklr as we execute our strategy that we believe will position the company to drive durable, efficient growth as we march towards the Rule of 40.”

Fourth Quarter Fiscal 2025 Financial Highlights

  • Revenue: Total revenue for the fourth quarter was $202.5 million, up from $194.2 million one year ago, an increase of 4% year-over-year. Subscription revenue for the fourth quarter was $182.1 million, up from $177.0 million one year ago, an increase of 3% year-over-year.
  • Operating Income and Margin*: Fourth quarter GAAP operating income was $10.5 million, compared to operating income of $18.5 million one year ago. Non-GAAP operating income for the fourth quarter was $25.9 million, compared to non-GAAP operating income of $32.4 million one year ago. For the fourth quarter, GAAP operating margin was 5% and non-GAAP operating margin was 13% compared to GAAP operating margin of 10% and non-GAAP operating margin of 17% in the fourth quarter of fiscal year 2024.
  • Net Income Per Share*: Fourth quarter GAAP net income per share, diluted was $0.37, compared to GAAP net income per share, diluted of $0.07 in the fourth quarter of fiscal year 2024. Non-GAAP net income per share, diluted for the fourth quarter was $0.10, compared to non-GAAP net income per share, diluted of $0.12 in the fourth quarter of fiscal year 2024.
  • Cash, Cash Equivalents and Marketable Securities: Total cash, cash equivalents and marketable securities as of January 31, 2025 was $483.5 million.

Full Year Fiscal 2025 Financial Highlights

  • Revenue: Total revenue for fiscal year 2025 was $796.4 million, up from $732.4 million one year ago, an increase of 9% year-over-year. Subscription revenue for fiscal year 2025 was $717.9 million, up from $668.5 million one year ago, an increase of 7% year-over-year.
  • Operating Income and Margin*: Fiscal year 2025 operating income was $24.0 million, compared to an operating income of $33.9 million one year ago. Non-GAAP operating income for fiscal year 2025 was $84.8 million, compared to non-GAAP operating income of $92.0 million one year ago. For fiscal year 2025, GAAP operating margin was 3% and non-GAAP operating margin was 11% compared to GAAP operating margin of 5% and non-GAAP operating margin of 13% in fiscal year 2024.
  • Net Income Per Share*: Fiscal year 2025 GAAP net income per share, diluted was $0.44, compared to GAAP net income per share, diluted of $0.18 in fiscal year 2024. Non-GAAP net income per share, diluted for fiscal year 2025 was $0.35, compared to non-GAAP net income per share, diluted of $0.38 in fiscal year 2024.

* Free cash flow, non-GAAP operating income, non-GAAP operating margin and non-GAAP net income per share are non-GAAP financial measures defined under “Non-GAAP Financial Measures,” and are reconciled to net cash provided by operating activities, operating income, net income or net income per share, as applicable, the closest comparable GAAP measure, at the end of this release.

Financial Outlook

Sprinklr is providing the following guidance for the first fiscal quarter ending April 30, 2025:

  • Subscription revenue between $182 million and $183 million.
  • Total revenue between $201.5 million and $202.5 million.
  • Non-GAAP operating income between $31.5 million and $32.5 million.
  • Non-GAAP net income per share of approximately $0.10, assuming 269 million diluted weighted-average shares outstanding.

Sprinklr is providing the following guidance for the full fiscal year ending January 31, 2026:

  • Subscription revenue between $741 million and $743 million.
  • Total revenue between $821.5 million and $823.5 million.
  • Non-GAAP operating income between $129 million and $131 million.
  • Non-GAAP net income per share between $0.38 and $0.39, assuming 277 million diluted weighted-average shares outstanding.

Non-GAAP Financial Measures

In addition to our results determined in accordance with U.S. GAAP, we believe that the following non-GAAP financial measures associated with our consolidated statements of operations are useful in evaluating our operating performance:

  • Non-GAAP gross profit and non-GAAP gross margin;
  • Non-GAAP operating income and non-GAAP operating margin; and
  • Non-GAAP net income and non-GAAP net income per share.

We define these non-GAAP financial measures as the respective U.S. GAAP measures, excluding, as applicable, stock-based compensation expense and related charges, amortization of acquired intangible assets and release of U.S. federal and state valuation allowances, as well as other one-time charges and benefits, such as restructuring charges, costs associated with acquisitions, litigations and facility exit costs. We believe that it is useful to exclude these items in order to better understand the long-term performance of our core business and to facilitate comparison of our results to those of peer companies over multiple periods

In addition, we believe that free cash flow is also a useful non-GAAP financial measure. Free cash flow is defined as net cash provided by operating activities less cash used for purchases of property and equipment and capitalized internal-use software. We believe that free cash flow is a useful indicator of liquidity as it measures our ability to generate cash, or our need to access additional sources of cash, to fund operations and investments. We expect our free cash flow to fluctuate in future periods with changes in our operating expenses and as we continue to invest in our growth. We typically experience higher billings in the fourth quarter compared to other quarters and experience higher collections of accounts receivable in the first half of the year, which results in a decrease in accounts receivable in the first half of the year.

However, non-GAAP financial measures have limitations in their usefulness to investors because they have no standardized meaning prescribed by U.S. GAAP and are not prepared under any comprehensive set of accounting rules or principles. In addition, other companies, including companies in our industry, may calculate similarly titled non-GAAP financial measures differently or may use other measures to evaluate their performance, all of which could reduce the usefulness of our non-GAAP financial measures as tools for comparison. As a result, our non-GAAP financial measures are presented for supplemental informational purposes only and should not be considered in isolation or as a substitute for our consolidated financial statements presented in accordance with U.S. GAAP.

Sprinklr has not reconciled its financial outlook expectations as to non-GAAP operating income, or as to non-GAAP net income per share, to their respective most directly comparable U.S. GAAP measures as a result of the high variability, complexity and low visibility with respect to the charges excluded from these non-GAAP measures, in particular, the measures and effects of stock-based compensation expense specific to equity compensation awards that are directly impacted by unpredictable fluctuations in our stock price. We expect the variability of the above charges to have a significant, and potentially unpredictable, impact on our future U.S. GAAP financial results. Accordingly, reconciliation is not available without unreasonable effort, although it is important to note that these factors could be material to Sprinklr’s results computed in accordance with U.S. GAAP.

Conference Call Information

Sprinklr will host a conference call today, March 12, 2025, to discuss fourth quarter and full year fiscal 2025 financial results, as well as the first quarter and full year fiscal 2026 outlook, at 8:30 a.m. Eastern Time, 5:30 a.m. Pacific Time. Investors are invited to join the webcast by visiting: https://investors.sprinklr.com/. To access the call by phone, dial 877-459-3955 (domestic) or 201-689-8588 (international). The conference ID number is 13751827. The webcast will be available live, and a replay will be available following completion of the live broadcast for approximately 90 days.

About Sprinklr, Inc.

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,900 valuable enterprises — global brands like Microsoft, P&G, Samsung and 60% of the Fortune 100. Sprinklr is redefining the world's ability to make every customer experience extraordinary.

Forward-Looking Statements

This press release contains express and implied “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding our financial outlook for the first quarter and full year fiscal 2026 and the impact of, and our ability to execute, our corporate strategies and business initiatives. In some cases, you can identify forward-looking statements by terms such as “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “might,” “plan,” “project,” “will,” “would,” “should,” “could,” “can,” “predict,” “potential,” “target,” “explore,” “continue,” or the negative of these terms, and similar expressions intended to identify forward-looking statements. By their nature, these statements are subject to numerous uncertainties and risks, including factors beyond our control, that could cause actual results, performance, or achievement to differ materially and adversely from those anticipated or implied in the statements, including: our rapid growth may not be indicative of our future growth; our revenue growth rate has fluctuated in prior periods; our ability to achieve or maintain profitability; we derive the substantial majority of our revenue from subscriptions to our Unified-CXM platform; our ability to manage our growth and organizational change; the market for Unified-CXM solutions is rapidly evolving; our ability to attract new customers in a manner that is cost-effective and assures customer success; our ability to attract and retain customers to use our products; our ability to drive customer subscription renewals and expand our sales to existing customers; our ability to effectively develop platform enhancements, introduce new products or keep pace with technological developments; the market in which we participate is new and rapidly evolving and our ability to compete effectively; our business and growth depend in part on the success of our strategic relationships with third parties; our ability to develop and maintain successful relationships with partners who provide access to data that enhances our Unified-CXM platform’s artificial intelligence capabilities; the majority of our customer base consists of large enterprises, and we currently generate a significant portion of our revenue from a relatively small number of enterprises; our investments in research and development; our ability to expand our sales and marketing capabilities; our sales cycle with enterprise and international clients can be long and unpredictable; certain of our results of operations and financial metrics may be difficult to predict; our ability to maintain data privacy and data security; we rely on third-party data centers and cloud computing providers; the sufficiency of our cash and cash equivalents to meet our liquidity needs; our ability to comply with modified or new laws and regulations applying to our business; our ability to successfully enter into new markets and manage our international expansion; the attraction and retention of qualified employees and key personnel; our ability to effectively manage our growth and future expenses and maintain our corporate culture; our ability to maintain, protect, and enhance our intellectual property rights; unstable market and economic conditions, including as a result of fluctuations in inflation and interest rates, bank closures or instability, public health crises and geopolitical actions, such as war and terrorism or the perception that such hostilities may be imminent; and our ability to successfully defend litigation brought against us. Additional risks and uncertainties that could cause actual outcomes and results to differ materially from those contemplated by the forward-looking statements are or will be discussed in our Quarterly Report on Form 10-Q for the quarter ended October 31, 2024, filed with the SEC on December 4, 2024, under the caption “Risk Factors,” and in other filings that we make from time to time with the SEC, including our Annual Report on Form 10-K for the year ended January 31, 2025. Forward-looking statements speak only as of the date the statements are made and are based on information available to Sprinklr at the time those statements are made and/or management’s good faith belief as of that time with respect to future events. Sprinklr assumes no obligation to update forward-looking statements to reflect events or circumstances after the date they were made, except as required by law.

Key Business Metrics

RPO. RPO, or remaining performance obligations, represents contracted revenues that have not yet been recognized, and include deferred revenue and amounts that will be invoiced and recognized in future periods.

cRPO. cRPO, or current RPO, represents contracted revenues that have not yet been recognized, and include deferred revenue and amounts that will be invoiced and recognized in the next 12 months.

Sprinklr, Inc.

Consolidated Balance Sheets

(in thousands)

 

 

January 31,
2025

 

January 31,
2024

Assets

 

 

 

Current assets:

 

 

 

Cash and cash equivalents

$

145,270

 

 

$

164,024

 

Marketable securities

 

338,189

 

 

 

498,531

 

Accounts receivable, net of allowance of $8.1 million and $5.3 million, respectively

 

285,656

 

 

 

267,731

 

Prepaid expenses and other current assets

 

84,982

 

 

 

70,690

 

Total current assets

 

854,097

 

 

 

1,000,976

 

Property and equipment, net

 

31,591

 

 

 

32,176

 

Goodwill and other intangible assets

 

49,957

 

 

 

50,145

 

Operating lease right-of-use assets

 

44,626

 

 

 

31,058

 

Other non-current assets

 

203,928

 

 

 

108,755

 

Total assets

$

1,184,199

 

 

$

1,223,110

 

 

 

 

 

Liabilities and stockholders’ equity

 

 

 

Liabilities

 

 

 

Current liabilities:

 

 

 

Accounts payable

$

27,353

 

 

$

34,691

 

Accrued expenses and other current liabilities

 

79,285

 

 

 

93,187

 

Operating lease liabilities, current

 

7,462

 

 

 

5,730

 

Deferred revenue

 

403,483

 

 

 

374,552

 

Total current liabilities

 

517,583

 

 

 

508,160

 

Deferred revenue, non-current

 

6,276

 

 

 

506

 

Deferred tax liability, non-current

 

35

 

 

 

1,474

 

Operating lease liabilities, non-current

 

41,243

 

 

 

27,562

 

Other liabilities, non-current

 

6,999

 

 

 

5,704

 

Total liabilities

 

572,136

 

 

 

543,406

 

Commitments and contingencies

 

 

 

Stockholders’ equity

 

 

 

Class A common stock

 

4

 

 

 

4

 

Class B common Stock

 

4

 

 

 

4

 

Treasury stock

 

(23,831

)

 

 

(23,831

)

Additional paid-in capital

 

1,268,920

 

 

 

1,182,150

 

Accumulated other comprehensive loss

 

(6,969

)

 

 

(3,836

)

Accumulated deficit

 

(626,065

)

 

 

(474,787

)

Total stockholders’ equity

 

612,063

 

 

 

679,704

 

Total liabilities and stockholders’ equity

$

1,184,199

 

 

$

1,223,110

 

 

Sprinklr, Inc.

Consolidated Statements of Operations

(in thousands, except per share data)

 

 

(unaudited)

 

 

 

 

 

Three Months Ended January 31,

 

Year Ended January 31,

 

2025

 

2024

 

2025

 

2024

Revenue:

 

 

 

 

 

 

 

Subscription

$

182,067

 

 

$

176,960

 

$

717,923

 

 

$

668,541

Professional services

 

20,472

 

 

 

17,247

 

 

78,471

 

 

 

63,819

Total revenue

 

202,539

 

 

 

194,207

 

 

796,394

 

 

 

732,360

Costs of revenue:

 

 

 

 

 

 

 

Costs of subscription (1)

 

38,131

 

 

 

30,896

 

 

140,730

 

 

 

116,032

Costs of professional services (1)

 

20,685

 

 

 

16,653

 

 

81,348

 

 

 

63,369

Total costs of revenue

 

58,816

 

 

 

47,549

 

 

222,078

 

 

 

179,401

Gross profit

 

143,723

 

 

 

146,658

 

 

574,316

 

 

 

552,959

Operating expenses:

 

 

 

 

 

 

 

Research and development (1)

 

22,558

 

 

 

23,062

 

 

91,999

 

 

 

91,292

Sales and marketing (1)

 

76,101

 

 

 

77,083

 

 

321,658

 

 

 

321,849

General and administrative (1)

 

34,605

 

 

 

28,053

 

 

136,689

 

 

 

105,873

Total operating expenses

 

133,264

 

 

 

128,198

 

 

550,346

 

 

 

519,014

Operating income

 

10,459

 

 

 

18,460

 

 

23,970

 

 

 

33,945

Other income, net

 

4,913

 

 

 

8,253

 

 

24,322

 

 

 

26,577

Income before provision for income taxes

 

15,372

 

 

 

26,713

 

 

48,292

 

 

 

60,522

(Benefit) provision for income taxes

 

(83,307

)

 

 

5,570

 

 

(73,317

)

 

 

9,119

Net income

$

98,679

 

 

$

21,143

 

$

121,609

 

 

$

51,403

Net income per share, basic

$

0.39

 

 

$

0.08

 

$

0.47

 

 

$

0.19

Weighted average shares used in computing net income per share, basic

 

254,911

 

 

 

274,062

 

 

260,241

 

 

 

269,974

Net income per share, diluted

$

0.37

 

 

$

0.07

 

$

0.44

 

 

$

0.18

Weighted average shares used in computing net income per share, diluted

 

266,910

 

 

 

288,517

 

 

274,773

 

 

 

287,093

(1) Includes stock-based compensation expense, net of amounts capitalized, as follows:

 

Three Months Ended January 31,

 

Year Ended January 31,

(in thousands)

2025

 

2024

 

2025

 

2024

Costs of subscription

$

378

 

$

272

 

$

1,323

 

$

1,130

Costs of professional services

 

306

 

 

311

 

 

1,387

 

 

1,450

Research and development

 

3,100

 

 

2,474

 

 

11,404

 

 

11,566

Sales and marketing

 

4,834

 

 

6,079

 

 

21,331

 

 

24,477

General and administrative

 

6,722

 

 

4,516

 

 

24,072

 

 

17,134

Stock-based compensation expense, net of amounts capitalized

$

15,340

 

$

13,652

 

$

59,517

 

$

 

55,757

 

 

Sprinklr, Inc.

Consolidated Statements of Cash Flows

(in thousands)

 

 

Year ended January 31,

 

2025

 

2024

Cash flow from operating activities:

 

 

 

Net income

$

121,609

 

 

$

51,403

 

Adjustments to reconcile net income to net cash provided by operating activities:

 

 

 

Depreciation and amortization expense

 

18,679

 

 

 

15,466

 

Provision for credit losses

 

11,560

 

 

 

5,906

 

Stock-based compensation expense, net of amounts capitalized

 

59,517

 

 

 

55,757

 

Non-cash lease expense

 

8,188

 

 

 

8,352

 

Deferred income taxes

 

(88,069

)

 

 

(2,668

)

Net amortization/accretion on marketable securities

 

(12,544

)

 

 

(17,009

)

Other non-cash items, net

 

207

 

 

 

107

 

Changes in operating assets and liabilities:

 

 

 

Accounts receivable

 

(30,010

)

 

 

(68,709

)

Prepaid expenses and other current assets

 

(15,503

)

 

 

8,675

 

Other non-current assets

 

(9,560

)

 

 

(25,577

)

Accounts payable

 

(7,048

)

 

 

3,325

 

Operating lease liabilities

 

(5,570

)

 

 

(8,019

)

Accrued expenses and other current liabilities

 

(12,487

)

 

 

(6,515

)

Litigation settlement

 

 

 

 

 

Deferred revenue

 

37,473

 

 

 

49,813

 

Other liabilities

 

1,148

 

 

 

1,158

 

Net cash provided by operating activities

 

77,590

 

 

 

71,465

 

Cash flow from investing activities:

 

 

 

Purchases of marketable securities

 

(396,154

)

 

 

(604,648

)

Proceeds from sales and maturities of marketable securities

 

568,713

 

 

 

514,403

 

Purchases of property and equipment

 

(5,802

)

 

 

(8,548

)

Capitalized internal-use software

 

(12,631

)

 

 

(11,777

)

Net cash provided by (used in) investing activities

 

154,126

 

 

 

(110,570

)

Cash flow from financing activities:

 

 

 

Proceeds from issuance of common stock upon exercise of stock options

 

19,908

 

 

 

43,333

 

Proceeds from issuance of common stock upon ESPP purchase

 

5,807

 

 

 

7,437

 

Payments for repurchase of Class A common shares

 

(273,873

)

 

 

(26,684

)

Net cash (used in) provided by financing activities

 

(248,158

)

 

 

24,086

 

Effect of exchange rate fluctuations on cash, cash equivalents, and restricted cash

 

(2,454

)

 

 

(939

)

Net change in cash, cash equivalents, and restricted cash

 

(18,896

)

 

 

(15,958

)

Cash, cash equivalents and restricted cash at beginning of period

 

172,429

 

 

 

188,387

 

Cash, cash equivalents and restricted cash at end of period

$

153,533

$

172,429

 

Sprinklr, Inc.

Reconciliation of Non-GAAP Measures

(in thousands)

(unaudited)

 

 

 

 

 

 

 

 

 

Three Months Ended January 31,

 

Year Ended January 31,

 

2025

 

2024

 

2025

 

2024

Non-GAAP gross profit:

 

 

 

 

 

 

 

GAAP gross profit

$

143,723

 

 

$

146,658

 

 

$

574,316

 

 

$

552,959

 

Stock-based compensation expense-related charges (1)

 

686

 

 

 

590

 

 

 

2,750

 

 

 

2,625

 

Non-GAAP gross profit

$

144,409

 

 

$

147,248

 

 

$

577,066

 

 

$

555,584

 

Gross margin

 

71

%

 

 

76

%

 

 

72

%

 

 

76

%

Non-GAAP gross margin

 

71

%

 

 

76

%

 

 

72

%

 

 

76

%

 

 

 

 

 

 

 

 

Non-GAAP operating income:

 

 

 

 

 

 

 

GAAP operating income

$

10,459

 

 

$

18,460

 

 

$

23,970

 

 

$

33,945

 

Stock-based compensation expense-related charges (2)

 

15,420

 

 

 

13,859

 

 

 

60,663

 

 

 

57,902

 

Amortization of acquired intangible assets

 

 

 

 

50

 

 

 

118

 

 

 

200

 

Non-GAAP operating income

$

25,879

 

 

$

32,368

 

 

$

84,751

 

 

$

92,046

 

Operating margin

 

5

%

 

 

10

%

 

 

3

%

 

 

5

%

Non-GAAP operating margin

 

13

%

 

 

17

%

 

 

11

%

 

 

13

%

 

 

 

 

 

 

 

 

Free cash flow:

 

 

 

 

 

 

 

Net cash provided by operating activities

$

5,365

 

 

$

17,303

 

 

$

77,590

 

 

$

71,465

 

Purchase of property and equipment

 

(802

)

 

 

(2,054

)

 

 

(5,802

)

 

 

(8,548

)

Capitalized internal-use software

 

(3,022

)

 

 

(2,986

)

 

 

(12,631

)

 

 

(11,777

)

Free cash flow

$

1,541

 

 

$

12,263

 

 

$

59,157

 

 

$

51,140

 

(1) Employer payroll tax related to stock-based compensation for the periods ended January 31, 2025, and 2024 was immaterial as to the impact to gross profit.

 

(2) Includes $0.1 million and $0.2 million of employer payroll tax related to stock-based compensation expense for the three months ended January 31, 2025, and 2024, respectively, and $1.1 million and $2.1 million of employer payroll tax related to stock-based compensation expense for the years ended January 31, 2025, and 2024, respectively.

 

 

Three Months Ended January 31,

 

2025

 

2024

 

(in thousands)

 

Per Share-Basic

 

Per Share-Diluted

 

(in thousands)

 

Per Share-Basic

 

Per Share-Diluted

Non-GAAP Net Income reconciliation to Net Income

 

 

 

 

 

 

 

 

 

 

 

Net income

$

98,679

 

 

$

0.39

 

 

$

0.37

 

 

$

21,143

 

$

0.08

 

$

0.07

Add:

 

 

 

 

 

 

 

 

 

 

 

Stock-based compensation expense-related charges

 

15,420

 

 

 

0.06

 

 

 

0.06

 

 

 

13,859

 

 

0.05

 

 

0.05

Amortization of acquired intangible assets

 

 

 

 

0.00

 

 

 

0.00

 

 

 

50

 

 

0.00

 

 

0.00

Release of U.S. federal and state valuation allowances

 

(87,058

)

 

 

(0.34

)

 

 

(0.33

)

 

 

 

 

0.00

 

 

0.00

Total additions, net

 

(71,638

)

 

 

(0.28

)

 

 

(0.27

)

 

 

13,909

 

 

0.05

 

 

0.05

Non-GAAP Net Income

$

27,041

 

 

$

0.11

 

 

$

0.10

 

 

$

35,052

 

$

0.13

 

$

0.12

Weighted-average shares outstanding

 

 

 

254,911

 

 

 

266,910

 

 

 

 

 

274,062

 

 

288,517

 

 

 

 

 

 

 

 

 

 

 

 

 

Year Ended January 31,

 

2025

 

2024

 

(in thousands)

 

Per Share-Basic

 

Per Share-Diluted

 

(in thousands)

 

Per Share-Basic

 

Per Share-Diluted

Non-GAAP Net Income reconciliation to Net Income

 

 

 

 

 

 

 

 

 

 

 

Net income

$

121,609

 

 

$

0.47

 

 

$

0.44

 

 

$

51,403

 

$

0.19

 

$

0.18

Add:

 

 

 

 

 

 

 

 

 

 

 

Stock-based compensation expense-related charges

 

60,663

 

 

 

0.23

 

 

 

0.22

 

 

 

57,902

 

 

0.22

 

 

0.20

Amortization of acquired intangible assets

 

118

 

 

 

0.00

 

 

 

0.00

 

 

 

200

 

 

0.00

 

 

0.00

Release of U.S. federal and state valuation allowances

 

(87,058

)

 

 

(0.33

)

 

 

(0.31

)

 

 

 

 

0.00

 

 

0.00

Total additions, net

 

(26,277

)

 

 

(0.10

)

 

 

(0.09

)

 

 

58,102

 

 

0.22

 

 

0.20

Non-GAAP Net Income

$

95,332

 

 

$

0.37

 

 

$

0.35

 

 

$

109,505

 

$

0.41

 

$

0.38

Weighted-average shares outstanding

 

 

 

260,241

 

 

 

274,773

 

 

 

 

 

269,974

 

 

287,093

 

Investor Relations:

ir@sprinklr.com

Media & Press:

pr@sprinklr.com

Source: Sprinklr

FAQ

What were Sprinklr's (CXM) Q4 2025 key financial metrics?

Q4 revenue was $202.5M (+4% YoY), with subscription revenue at $182.1M (+3% YoY). Operating income was $10.5M with 5% GAAP margin.

How many $1 million+ customers does Sprinklr (CXM) have in Q4 2025?

Sprinklr reported 149 customers contributing over $1 million, representing an 18% increase year-over-year.

What is Sprinklr's (CXM) revenue guidance for fiscal year 2026?

Sprinklr expects FY2026 total revenue between $821.5-823.5M and subscription revenue between $741-743M.

What was Sprinklr's (CXM) cash position at the end of fiscal 2025?

Total cash, cash equivalents and marketable securities were $483.5 million as of January 31, 2025.
Sprinklr Inc

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