Welcome to our dedicated page for Sprinklr news (Ticker: CXM), a resource for investors and traders seeking the latest updates and insights on Sprinklr stock.
Sprinklr, Inc. (symbol: CXM) is a leading provider of enterprise software specifically designed to enhance customer experience management for global brands. Headquartered in New York City, Sprinklr employs more than 900 professionals worldwide, serving over 1,000 top enterprise brands such as IHG, Intel, Microsoft, Samsung, and Virgin America.
Sprinklr's core business revolves around its comprehensive suite of fully integrated social media management tools, which are used to drive business outcomes and manage customer experiences across multiple touchpoints. With operations spanning 77 countries, Sprinklr has been recognized by Forrester as 'the most powerful technology in the market'.
The company offers a range of products that enable customer-facing functions across the front office to collaborate and communicate effectively. These products include:
- Sprinklr Service: A solution designed to enhance customer care operations.
- Sprinklr Social: A platform for managing social media interactions.
- Sprinklr Insights: A tool for gaining actionable insights from customer data.
- Sprinklr Marketing: A comprehensive solution for streamlining marketing efforts across digital channels.
Sprinklr operates in the Americas, EMEA, and other regions, with the majority of its revenue derived from the Americas. The company's innovative approach and robust technology have made it a vital tool for leading brands looking to improve customer engagement and drive business success.
For more information, visit sprinklr.com or follow them on Twitter @sprinklr.
Latest News:
Source: Sprinklr
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Sprinklr (NYSE: CXM) has launched its winter release (v. 18.2) of the Unified-CXM platform, featuring over 650 new capabilities, including 120 CCaaS and 25 AI features. This update aims to enhance customer service efficiency across digital, social, and voice channels. Notable innovations include predictive intelligence for customer behavior analysis, AI-driven quality management, and integrated commerce solutions for platforms like WhatsApp. The partnership with HDFC Bank showcases significant improvements in customer interactions, unifying over 10 million digital interactions monthly and reducing customer handling times by 15%. This positions Sprinklr as a transformative leader in the CCaaS market.
Sprinklr (NYSE: CXM) has been recognized as a Leader in the Gartner Magic Quadrant for Content Marketing Platforms for the fourth consecutive year. The company's platform aims to address challenges in content marketing by enhancing personalization and performance monitoring, ultimately reducing production costs and improving engagement. Ragy Thomas, CEO, emphasized the platform's capability to deliver measurable value to brands. Sprinklr serves over 1,000 major enterprises, including many Fortune 100 companies.
Sprinklr (NYSE: CXM) has released a research report in collaboration with Customer Contact Week (CCW) Digital, highlighting significant challenges faced by customer service teams. Key findings reveal that only 22% of leaders have unified customer data, while over 60% struggle with ineffective AI solutions. The report suggests that insufficient intelligence is affecting overall business performance, impacting various customer-facing functions. Despite these difficulties, 53% of organizations are focusing on AI advancements to enhance customer data, and 69% plan to invest in technology to reduce agent workload.
Sprinklr (NYSE:CXM), a leader in unified customer experience management, has been recognized as a Challenger in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms. This accolade underscores Sprinklr’s innovative digital-first approach, enhancing customer service while reducing operational costs. Their proprietary AI engine powers tools like Live Chat and AI Agent Assist, enabling real-time customer support across 30+ channels. CEO Ragy Thomas emphasized the importance of conversational AI in efficiently addressing customer inquiries. With over 1,000 enterprise clients, including major brands, Sprinklr is committed to continuous innovation in customer service.
Sprinklr (NYSE: CXM) will release its fourth quarter fiscal 2023 financial results on March 29, 2023, after market close. A conference call is scheduled for 5:00 pm ET on the same day to discuss the results. Interested parties can access the live webcast through the Sprinklr Investor Relations website. The company is a leader in customer experience management, providing an advanced Unified-CXM platform that helps enterprises deliver consistent customer experiences across various channels.
Sprinklr (NYSE: CXM) has launched a local data hosting solution in Australia and New Zealand, enhancing its commitment to regional growth. This initiative enables customers in ANZ to host data locally, supporting data security and compliance requirements. In FY23, Sprinklr tripled its business in the region, serving major brands such as NRMA and Great Southern Bank. The ANZ data hosting will be supported by Sprinklr's global technical teams, ensuring a high level of service. This expansion aligns with the company's strategy to meet customer demands amidst increasing regional business opportunities.
Sprinklr (NYSE: CXM) has appointed Jacob Scott as the new general counsel and corporate secretary, effective March 16, 2023, following Dan Haley’s departure after 3.5 years. Scott, who previously served as deputy general counsel and chief compliance officer at Sprinklr, is set to report directly to CEO Ragy Thomas. His experience includes navigating corporate law and governance, supporting the company's IPO, and managing risks. The transition aims to foster growth as Sprinklr continues its momentum in Unified-CXM platform expansion worldwide.
Sprinklr (NYSE:CXM) announced that Vodafone Idea Limited (Vi) is implementing its Unified-CXM platform to enhance customer service and engagement strategies. Working with over 230 million customers, Vi aims to manage Google reviews effectively, transitioning from a cumbersome email response system to a more integrated approach. Notable outcomes include a 500% increase in Google reviews and a 40% rise in positive reviews for physical stores during 2022. The platform's capabilities, which include automation and AI, aim to improve customer experiences across both digital and physical interactions.
Sprinklr (NYSE: CXM) has announced a partnership with Samsung, integrating its platform with Samsung SMART Signage and Hospitality Displays. This collaboration allows for real-time updates of content from over 30 digital channels, enhancing customer experiences in retail environments. With Samsung acting as an official reseller, Sprinklr solutions are now directly accessible to Samsung's customer base. The partnership was showcased at the NRF event, demonstrating its potential to transform retail interactions through digital signage technology.
Sprinklr (NYSE: CXM) announced that the Ferrara Candy Company is utilizing its Unified-CXM platform to enhance social customer service and engagement. Ferrara, a client since 2019, faced challenges with previous social media management systems. By adopting Sprinklr Modern Care, Modern Research, and Social Engagement & Sales, Ferrara aims to boost the efficiency of its social customer service, manage over 40 social accounts, and monitor conversations about its nearly 28 brands. The partnership aligns with Ferrara's goals for improved customer engagement and streamlined operations.
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