Welcome to our dedicated page for Sprinklr news (Ticker: CXM), a resource for investors and traders seeking the latest updates and insights on Sprinklr stock.
Overview
Sprinklr Inc is a pioneering provider of enterprise software designed to empower global brands in managing comprehensive customer experiences and multi-channel communications. With a robust suite of solutions encompassing social media management, customer care, marketing, and insights, Sprinklr integrates disparate customer-facing functions to facilitate seamless digital collaboration. Leveraging a sophisticated technology platform, Sprinklr caters to a wide range of industries by enabling brands to optimize interactions across digital touchpoints, making it a vital tool in today's digital landscape.
Comprehensive Product Suite
At the heart of Sprinklr's offerings is an integrated ecosystem of applications engineered to support key operational areas:
- Sprinklr Social: Empowers brands to harness the power of social media by streamlining the management of campaigns, engagement, and customer interactions.
- Sprinklr Service: Focuses on elevating customer care operations through advanced support tools that facilitate responsive and proactive service delivery.
- Sprinklr Marketing: Enhances marketing strategies by converging customer insights and data-driven decision making to improve campaign effectiveness.
- Sprinklr Insights: Provides analytics and intelligence capabilities that aid in understanding customer behavior and optimizing overall communication strategies.
Market Position and Industry Significance
Sprinklr has established its reputation as a comprehensive enterprise social technology platform that centralizes the management of customer-centric operations across geographically diverse markets including the Americas, EMEA, and other global regions. Recognized for its robust integration framework, the company effectively diminishes silos between various departments, thereby facilitating streamlined decision-making processes and improved operational coordination. Its platform supports thousands of top enterprise brands, effectively positioning it within the competitive landscape as a technology solution that drives efficiency and elevated customer engagement.
Operational Excellence and Value Proposition
Sprinklr differentiates itself by offering a highly unified platform that addresses the critical need for cohesive digital communication strategies in an era where customer engagement is multifaceted. The company’s software is engineered to support various customer-facing functions, enabling internal teams—ranging from customer care and marketing to sales—to operate with improved coordination and efficiency. This holistic approach not only fosters a better customer experience but also underpins the digital transformation efforts of enterprises looking to maintain a competitive edge in a rapidly evolving technological landscape.
Industry Keywords and Relevance
Key industry terms such as enterprise software, social media management, and digital collaboration are integral to understanding Sprinklr's operational excellence. These keywords not only illustrate the core capabilities of the company but also emphasize its commitment to enhancing customer engagement and operational performance across multiple digital channels.
Strategic Operational Insights
The company generates revenue primarily through subscription-based models and licensing its integrated solutions to a diverse array of global brands. Its operational strategy is built on ensuring that every customer-facing department benefits from an integrated and data-driven approach, allowing for rapid adaptation to changing market conditions and customer expectations. By centralizing disparate operational functions under a single platform, Sprinklr offers a unique value proposition that is designed to improve internal communications and drive significant business outcomes.
Competitive Landscape
In a competitive market that includes various technology providers focusing on digital transformation and social media management, Sprinklr sets itself apart through its comprehensive and fully integrated approach. The company is recognized for its ability to unite multiple facets of customer engagement into a singular, efficient platform, making it a trusted resource for enterprise brands seeking to streamline their digital strategies.
Sprinklr (NYSE: CXM) released a Forrester study revealing that its Modern Care platform can significantly enhance customer service efficiency. The study shows a 210% ROI over three years and a payback period of less than six months. Organizations using Sprinklr Modern Care reported reducing social care interactions by
Sprinklr (NYSE: CXM) has launched Sprinklr AI Studio, a new feature that enables businesses to create and customize AI models for categorizing customer messages without needing coding skills. This innovation addresses challenges in manual categorization, which is costly and ineffective for brands receiving numerous daily inquiries. By employing AI, brands can enhance customer service efficiency, filter irrelevant comments, and unlock new insights. The platform has already garnered positive feedback from users like the Microsoft Azure Customer Experience Team.
Sprinklr (NYSE: CXM) announced a partial early lock-up release for its Class A common stock, effective before trading on
Sprinklr (NYSE: CXM) has released its Industry Benchmarking Reports for Digital Unified-CXM, surveying over 1,500 global professionals. The reports assess customer experience management maturity among leading brands across five sectors: retail, technology, food & beverage, media & entertainment, and pharmaceuticals. Key findings include:
- Over 50% of retail brands respond to comments in under 5 hours.
- 82% of tech firms rate their CXM maturity highly.
- 64% of pharmas take over a week to respond to inquiries.
Ragy Thomas, CEO, notes significant improvement opportunities in real-time engagement across industries.
Sprinklr (NYSE: CXM) has received the Cigna 2021 Well-Being Award for its commitment to employee health through its Winning with Wellbeing program. This initiative focuses on four wellness pillars: body, mind, heart, and soul, enhancing employees' personal and professional journeys. Sprinklr emphasizes connection during the pandemic with daily calls and mindfulness tools, alongside benefits like paid volunteer time and flexible PTO. The company aims to continuously improve its programs based on employee feedback, celebrating milestones since going public.
Sprinklr (NYSE: CXM) has launched Sprinklr Complaints Management to aid financial institutions in Australia with compliance to Regulatory Guidance 271 (RG 271). Effective from October 5, companies must recognize complaints on social media within 24 hours to avoid penalties. The solution utilizes advanced AI to automate complaint identification and management across over 35 digital channels, ensuring compliance and tracking customer issues efficiently. This innovation addresses consumer concerns and enhances organizational responsiveness in the evolving digital landscape.
Sprinklr (NYSE: CXM) has announced the latest updates to its Sprinklr Modern Care platform, enhancing AI and automation capabilities for improved customer service across multiple channels. New features include Conversational AI and Bots, Contact Center Automation, and Live Chat Video Calling. The platform aims to meet the rising customer expectations for swift responses, with 75% of consumers expecting replies within 5 minutes. This announcement coincides with CX Day on October 5th, highlighting the significance of customer experience in modern business.
Sprinklr (NYSE: CXM), a leading unified customer experience management platform, announced that Ragy Thomas, its Founder and CEO, will present at the Annual Morgan Stanley Spark Conference on October 13, 2021, at 5:00 p.m. ET. A live audio webcast will be accessible on Sprinklr’s investor relations website. Sprinklr provides advanced AI solutions that enable enterprises to deliver consistent customer experiences across multiple channels. The company supports over 1,000 prominent brands, including Microsoft and P&G.
Sprinklr (NYSE: CXM) has earned AWS Government Competency status, recognizing its capabilities in delivering a unified customer experience management platform tailored for government agencies. This accolade, announced on September 27th during the AWS Public Sector Partner Forum, positions Sprinklr as the 100th partner in this category. The platform assists clients in meeting security, compliance, and operational requirements. Notably, Sprinklr has also achieved FedRAMP Ready status, further enhancing its appeal to government customers.
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