Welcome to our dedicated page for Sprinklr news (Ticker: CXM), a resource for investors and traders seeking the latest updates and insights on Sprinklr stock.
Sprinklr, Inc. (symbol: CXM) is a leading provider of enterprise software specifically designed to enhance customer experience management for global brands. Headquartered in New York City, Sprinklr employs more than 900 professionals worldwide, serving over 1,000 top enterprise brands such as IHG, Intel, Microsoft, Samsung, and Virgin America.
Sprinklr's core business revolves around its comprehensive suite of fully integrated social media management tools, which are used to drive business outcomes and manage customer experiences across multiple touchpoints. With operations spanning 77 countries, Sprinklr has been recognized by Forrester as 'the most powerful technology in the market'.
The company offers a range of products that enable customer-facing functions across the front office to collaborate and communicate effectively. These products include:
- Sprinklr Service: A solution designed to enhance customer care operations.
- Sprinklr Social: A platform for managing social media interactions.
- Sprinklr Insights: A tool for gaining actionable insights from customer data.
- Sprinklr Marketing: A comprehensive solution for streamlining marketing efforts across digital channels.
Sprinklr operates in the Americas, EMEA, and other regions, with the majority of its revenue derived from the Americas. The company's innovative approach and robust technology have made it a vital tool for leading brands looking to improve customer engagement and drive business success.
For more information, visit sprinklr.com or follow them on Twitter @sprinklr.
Latest News:
Source: Sprinklr
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Sprinklr (NYSE: CXM) has received the Cigna 2021 Well-Being Award for its commitment to employee health through its Winning with Wellbeing program. This initiative focuses on four wellness pillars: body, mind, heart, and soul, enhancing employees' personal and professional journeys. Sprinklr emphasizes connection during the pandemic with daily calls and mindfulness tools, alongside benefits like paid volunteer time and flexible PTO. The company aims to continuously improve its programs based on employee feedback, celebrating milestones since going public.
Sprinklr (NYSE: CXM) has launched Sprinklr Complaints Management to aid financial institutions in Australia with compliance to Regulatory Guidance 271 (RG 271). Effective from October 5, companies must recognize complaints on social media within 24 hours to avoid penalties. The solution utilizes advanced AI to automate complaint identification and management across over 35 digital channels, ensuring compliance and tracking customer issues efficiently. This innovation addresses consumer concerns and enhances organizational responsiveness in the evolving digital landscape.
Sprinklr (NYSE: CXM) has announced the latest updates to its Sprinklr Modern Care platform, enhancing AI and automation capabilities for improved customer service across multiple channels. New features include Conversational AI and Bots, Contact Center Automation, and Live Chat Video Calling. The platform aims to meet the rising customer expectations for swift responses, with 75% of consumers expecting replies within 5 minutes. This announcement coincides with CX Day on October 5th, highlighting the significance of customer experience in modern business.
Sprinklr (NYSE: CXM), a leading unified customer experience management platform, announced that Ragy Thomas, its Founder and CEO, will present at the Annual Morgan Stanley Spark Conference on October 13, 2021, at 5:00 p.m. ET. A live audio webcast will be accessible on Sprinklr’s investor relations website. Sprinklr provides advanced AI solutions that enable enterprises to deliver consistent customer experiences across multiple channels. The company supports over 1,000 prominent brands, including Microsoft and P&G.
Sprinklr (NYSE: CXM) has earned AWS Government Competency status, recognizing its capabilities in delivering a unified customer experience management platform tailored for government agencies. This accolade, announced on September 27th during the AWS Public Sector Partner Forum, positions Sprinklr as the 100th partner in this category. The platform assists clients in meeting security, compliance, and operational requirements. Notably, Sprinklr has also achieved FedRAMP Ready status, further enhancing its appeal to government customers.
Sprinklr (NYSE: CXM) has released a study by Forrester Consulting highlighting challenges in customer experience management. Despite 82% of decision makers prioritizing customer experience (CX), over 90% report lacking essential technology capabilities. Key findings reveal that nearly 50% struggle with a unified view of the customer and effective data management. Furthermore, 86% of respondents express interest in a unified CX management platform, which they believe could enhance competitive advantage. The study emphasizes the need for organizations to unify their CX strategies for improved customer satisfaction and business growth.
Sprinklr (NYSE: CXM) has launched Modern Research Lite, a self-service platform designed for large enterprises to quickly access critical brand insights. This tool allows users to trial a lightweight version of Sprinklr's capabilities for free for 30 days. The platform aims to address challenges in acquiring real-time customer and market insights, which are often delayed due to traditional survey methods. With a user-friendly interface, it provides actionable data on brand performance, customer experience, and competitive intelligence.
Sprinklr (CXM) reported a 27% year-over-year rise in total revenue for Q2 FY2022, reaching $118.7 million, with subscription revenue increasing by 25% to $103.3 million. However, the company posted an operating loss of $29.3 million, a shift from a $4.9 million profit in the same quarter last year. The net loss per share was $0.20, compared to a profit of $0.02 in Q2 FY2021. Looking ahead, Sprinklr anticipates Q3 total revenue of $117 million to $119 million and a full-year revenue forecast of $470 million to $475 million, with expected operating losses persisting.
Sprinklr (NYSE: CXM), a leader in unified customer experience management, announced that its Founder and CEO, Ragy Thomas, will present virtually at the Citi 2021 Global Technology Virtual Conference on September 14, 2021, at 1:50 p.m. ET. A live webcast and replay will be accessible on Sprinklr’s investor relations website. Sprinklr's platform integrates advanced AI to enhance customer interactions across various channels, serving over 1,000 global brands, including Microsoft and P&G.
Sprinklr, Inc (NYSE: CXM) will release its second quarter of fiscal 2022 financial results after market close on September 9, 2021. The earnings report will be available on the Sprinklr Investor Relations website. A conference call to discuss the results will follow at 5 pm ET on the same day, with registration and access available through the investor website. The company supports over 1,000 enterprises globally, including notable brands like Microsoft and P&G.
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